Interaction record - unable to edit

Dear experts,
I am currently working in CRM for Insurance. In UI whenever I click on Interaction record I get the error "transaction cancelled" and I am unable to edit few screens in the Interaction record. Kindly help me to resolve the issue.
Thanks & Regards,
Kanthimathi

Thanks for your reply. The IC_BT profile doesn't have any business transactions assigned. I attached the relevant ones and everything started working. I made some changes in Runtime profile too.

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Hi Namita,
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Please study: [Asking Good Questions in the Forums to get Good Answers|/people/rob.burbank/blog/2010/05/12/asking-good-questions-in-the-forums-to-get-good-answers]
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Hello Donna,
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Interaction record - unable to edit

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