Interest on customer calulation problem

hai,
Regarding interest on customers, the interest is calculating on cleared items. but i need, interest to be calculated only on open items. for example bill due date is 05.04.2007 but the payment made on 10.04.2007 so there is no outstanding. But the interest is calculating for 5 days. How to solve this problem?
govind.

Hi,
Please check the configuration settings in the following path:
IMG> Financial Accounting > Accounts Receivable > Accounts Payable > Business Transactions > Interest Calculation > Prepare Item Interest Calculation.
In this step, ensure that in Item selection, you have selected radio button - No Cleared Items. Then system will select only open items and not cleared items.
Thanks
Murali.

Similar Messages

Interest on customer calulation

hai,
regarding interest on customers, the interest rate is calculating against open item as well as cleared items (like the payment was made after the due date that is 4th day, so interest is calculating only for 4 days).And also in report, payment cleared document is also showing. i need the interest to be calculated only on open items.
in configuration under Prepare item interest calculation i have selected in item selection - open item - No cleared items.
can any one give suggestion on this.
govind.

Hi,
Please check the configuration settings in the following path:
IMG> Financial Accounting > Accounts Receivable > Accounts Payable > Business Transactions > Interest Calculation > Prepare Item Interest Calculation.
In this step, ensure that in Item selection, you have selected radio button - No Cleared Items. Then system will select only open items and not cleared items.
Thanks
Murali.

Customer Service Problems

After fighting with Verizon customer service over two service issues without any possibility of resolution I am canceling my account.
I’m doing this reluctantly because as a long-term shareholder of Verizon I would like to see the company succeed and keep profitable. Yet I am appalled by the cavalier, disrespectful, obstructionist treatment from your staff in dealing with customer service problems. When you were just the telephone company and operated as a monopoly in a regulated industry, you had to take customer issues seriously.   Now that you are an unregulated telecommunications giant it seems that you don’t feel the need to respond to your customers. Someone in your company needs to hear this and put a stop to these destructive business practices.
In brief, the first issue involved arranging a service call for interruption of internet service. The entire process kept me on the phone for a total of 3 hours over several days. I have given up my land line and use a cell phone exclusively. Verizon’s communication systems and staffing levels caused me to wait on hold for 10-15 for each person that I spoke to. Then each conversation averaged 10 minutes.   In addition, I was transferred to different departments but I did not understand the reason for the transfers. Then the pattern of hold-talk-transfer began again. Several times my calls were dropped necessitating more repeats of the hold-talk-transfer pattern. Some of your staff were South Asian and they either garbled or misunderstood English, thus prolonging the conversation beyond the average of 10 minutes.   During that time I incurred cell phone charges of $.45/ minute.
After the service was restored I called Verizon customer service and asked for a service credit to compensate me for those out-of-pocket expenses over and above 30 minutes which I consider to be a reasonable amount of time to arrange a service call. They denied any responsibility for the amount of time it took to arrange the service call or the amount of time to complain about their service. I was not happy with the outcome so I requested to speak with someone who was a decision maker and had authority to negotiate a settlement. I also asked to have them communicate with me through email. I was told that communicating through email was not possible. These calls followed the same pattern of hold-talk-transfer averaging 30 minutes each. I repeated myself to 3 or 4 people who wrote down my complaint before I got to a manager who had decision making authority. The manager denied any responsibility for the amount of time it took to arrange the service call and would not authorize a service credit.
The second issue involved billing. I signed up for auto-pay to have my monthly bill deducted directly from my bank account. Verizon’s computer system deducted the bill twice, overdrawing my account. I incurred a bank overcharge fee. The same pattern of hold-talk-transfer began for this complaint as well. The customer service staff refused to take responsibility for this error as well. Their solution required me to spend more time and incur extra expenses. I had to repeat myself to 3 or 4 complaint takers before I reached the same manager who denied my first request. He denied any responsibility for this billing problem too.   I had to have my bank retrieve the money under a fraud compliant.
Verizon is one of the largest *communications* corporations in the world.  If your internal systems can't handle customer service calls in a reasonable amount of time, then there is a problem. If your customer service staff is unwilling to take responsibility for such inadequacies and solve the issues that emerge from them, then there is a problem. If a customer has to contact the CEO of the company to try to resolve two service related issues, then there is a problem. When all of those actions prove inadequate, then there is a *communications* problem.
Customer service has flagged my account and put me down as a “problem” customer. Instead of offering even a token settlement, they are prepared to stonewall me by maintaining that the company is just not at fault and that they tried to solve the problems but I wouldn’t cooperate or accept their solutions. Early on in the process, if someone told me that Verizon messed up just a little, but still couldn’t compensate me, I would have accepted that, albeit reluctantly, and dropped the matter.
This is not the way I do business and I resent it when others don’t feel the need to honor any kind of code. I grew up working in my family’s retail liquor store. From the time I was a kid I learned four customer service lessons that I’ve carried over into my adult life:
Admit when you are wrong and try to make up for the mistake.
Never argue with a customer over small things.
Listen to the compliant and don’t just dismiss it out-of-hand
Try to make things right even though you may not be directly responsible for problem.
For my two problems, Verizon customer service staff didn’t even come close to following these common sense rules. I’ve learned that if you ask their customer service people they will repeat back to you some type of business code that they say they operate under. But their behavior tells a different story.
Unfortunately when I spoke with {edited for privacy} of the Executive Presidential Appeals office, I was taken somewhat aback by his manner and demeanor, which was coarse and inappropriate for a customer service discussion, and which I found personally offensive. He and members of his staff agreed to send me emails specifying which part of the Terms of Service they based their decisions on. To date I have not received the communications they promised.
Is this the image of your company that you want the public to see? Are you willing to just shrug off these complaints as an isolated case that is too small to concern yourself about? I’m afraid the answer will be yes. Not only do you feel that you are too big to fail, but you are too big to care.   Customer service means solving problems not manufacturing bad will and resentment.
My purpose in writing this note has been twofold: to make one last effort to solve my problem and to hope that someone will take note about the issues about customer service practices that are harmful to the company. I'd be happy to speak with someone with real authority to deal
with my issues but have no interest in repeating my past experiences.
It's too bad that this had to happen since the solution could have been so easy and simple.
I plan to publish some form of this letter and distribute it to the public.
Solved!
Go to Solution.

Therefore, I request to please clear this unacceptable due balance, and contact Experian to removed and clarified the mistake in my credit report.
RE:  Cancellation fee charged on internet DSL service charged by mistake. {edited for privacy}
A $65 balance remain for a cancellation fee on internet DSL service, by Verizon New York mistake.
In February of 2010, I set up my phone and TV in a vacation plan but keep my internet service active. After a month I had a vacation plan, suddenly without notification, my internet service was suspended and a cancellation fee was issued.
My final statement was $ 24.47. I cleared a check from Verizon.
I contacted Verizon online to request connect my internet service and discuss the issue on the cancellation fee. The response was that I should pay the internet cancellation fee, and paid a new activation.
After fighting with Verizon customer service over the unacceptable fee charge service issue without any possibility of resolution I cancel my home phone which was in a vacation plan.
Later I kept receiving the statement with this cancellation fee every month. I called and discussed the issue more than 6 times during the next 6 months, The entire process kept me on the phone for a total of 2 hours over several months. The costumer representatives responded that the issue was in an investigation.
Later,  a Collector company start chasing me to get the $65 paid. Phone number: {edited for privacy}, Inclusive, they made an offer to reduce the amount if I accept to pay or contact Verizon to request a clarification.
By the end of the year, I contacted Verizon costumer services one more time but the representative stated that the account is not visible anymore.
Convinced that the problem on this account was resolved, the second week of November, I called Verizon to reestablish my account with a new home phone number and Internet DSL connection.
The answer was that  following Verizon policy I was unable to get a new account if a balance remain.
After I explained the events, a manager (non-identified) who spoke to me by phone told me that Verizon will investigate the issue and I should wait for approval.
On November 16, my account was confirmed approved and clear of debt, therefore, Verizon welcome me back with Home phone and internet DSL Service and confirmation on my online registration.
New number:{edited for privacy} ; Email:{edited for privacy}
Also, during the months of January and February 2010, Verizon New York, made other charges mistakes in my account (See details below) that have been resolved with an apologize and a refund.
Events that prove the lack of training and support Verizon customer and billing service have.
Chronology of the emails exchanged between Verizon Ecenter and myself after I requested investigation with the charges.
01/10/10   I have contacted Verizon customer support regarding of a mistake in my internet service statement.Tracking # 430824. Reference: Duplicate charges for Internet Security suites service.
1/12/10 Verizon eCenter responded. Angela. ' Apologized for the inconvenience. 'The cancellation and credit will appear on the next bill'.
2/08/10 Verizon eCenter responded. Cheniqua. 'I have issued a credit of $6.52 for a Verizon internet security suite charges'; your internet charges
2/04/10 I have contacted Verizon customer support in regard of clarification in my Direct TV  statement.
Tracking # {edited for privacy}. Reference: Balance from Direct TV due to my recently requesting vacation plan.
2/06/10 Verizon eCenter responded (John) Verizon Bill statement: February 26 = $6,73 paid
2/06/10 I have contacted Verizon customer support in regard of a mistake in my home phone statement.
Reference: By mistake, international fee in my home phone (inactive line/vacation plan) was charged.
Tracking # {edited for privacy}
2/08/10 Verizon eCenter responded. (Linnette) 'I apologize for the error'.
A credit for the international plan has been applied to your account and will appear on the next statement.'
2/08/10 Verizon eCenter responded (Cheniqua) 'The regional essential calling plan does not qualify for a discount during vacation suspension. Which prove that my home phone was in a vacation plan.
2/15/10 I have contacted Verizon customer support in regard of a non-notified, neither requested suddenly suspension on my internet DSL service and charged a cancellation fee for this suspension.
Tracking # {edited for privacy}
2/16/10 Verizon eCenter responded (Michael) I am sorry for the inconvenience you have experienced.
Please contact our Consumer Sales and Solutions Center directly at 1-800-Verizon or (800) 837-4966
Monday through Friday between 8:00 AM to 6:00 PM Local Time.
2/16/10 Verizon eCenter (Sue) responded : I am sorry for the inconvenience you have experienced.
I understand your frustration and concern regarding canceling your internet service in error. In order to provide you with the best customer service, please contact our Consumer DSL Sales and Solutions department directly at (800) 567-6789 and a representative will be happy to assist you.
I stand on my decision of not pay for someone else mistakes.
Your actions have damaged my integrity as a good costumer and citizenship.
Without doubt after this problem get clearly resolved, you will lose this good costumer, get a negative feedback and I am planning to publish this letter at every web forum available.

Interest on Customer

hai,
i am doing the configuration of Interest on Customer through IMG-AR/AP-Business Transaction-Interest Calculation-Interest Cal Global Settings. In Define Time based terms i have selected my int indicatore and i want to assign sequence key 01 & 02. Here what i am suppose to select. Because interest will be credit to company and debit should be customer. And also In interest posting what should i select either AR-calculation on Interes on Arears or AR-Balance interest calculation? Can any one guide me on this.
govind.

Hi ,
As per my knowledge If you are going calculate int on customer you have to select 01 or create your own(item int indicator).
And second one for posting you have to select A/R: Calculation of Interest on Arrears.
Plz correct me if i am wrong

How to calculate penalty interest on customer

hi sap guru's
how to calculate penalty interest on customer. what type of settings for required to calculate . pls tell me.

Hi Shiva
You have options like Balance interest calculation or item level interest calculation. You can configure the setting as per your requirement and you can charge interest on default customers.
Thanks
Ashok
Assign points for useful answer

Combo of T61 and customer support problems

My main problem is that my T61 freezes up. It came with a 2 gig ram, sbbb Intel core 2 duo t7500 processor, 1 gig turbo memory window's ultimate 32 bit os and an 80 gig hard drive. This problem has been going on intermittently (odd) since I received the laptop brand new. I may or may not be able to move the cursor over the screen when it is frozen. It does not high light anything, control-alt-delete does not work, nothing responds. I have to manually hold down the power button to turn the system off.
The different things it has done, and not all during the same occurrence: blue screen with white writing, black screen with white writing, black screen oxc 000000f-selected entry could not be loaded because application is missing or corrupt, the memory was dumped (I had used rescue and recovery backup disks then because I did not know if something was corrupt in the original software that came loaded on it), sometimes it checks the c-drive after being manually shut down, sometimes it does not, problem with window's registry (only did that maybe twice), and corrected master file table, corrected bit map (after checking c). Sometimes it freezes and gives no error messages during restart. I do not have anything loaded on this system that is not compatible with vista nor anything that exceeds the ram.
When I had to use my rescue and recovery disks because everything crashed, I called tech support. They told me I needed to update my drivers-especially my video driver. I tried to tell them that I had been going to the lenovo website for driver updates, using pc doc, updating bios, doing a registry cleanup, defraging the hd, and of course window's updates. So he gave me a link on lenovo's website for another update. During that call, I told the guy that the recovery disks that came with the laptop loaded XP on my system. He sent me out vista recovery disks-vista business, not ultimate, and it was freezing up on vista and xp-no matter what program I was using. The next time I called, lenovo had my computer shipped back and replaced the corrupt 2 gig ram. It came back with the same software it left with, so I know my hard drive had not been wiped. On the third call I was told to update my drivers, check the hard drive using bios, that it was my web browser, remove the battery.... By this time I was wondering about technical service which leads me to my other issue.
I called the month after my warranty ran out, because I thought I had an established history of problems with this $1600+ laptop that has not worked right, and I was told that the warranty had run out, they would not honor it, records after 30 days were wiped-so there went my established history. Now someone please tell me why a computer company would not keep records of customers warranty work requests? Especially during the warranty period. I was then given the number to out of warranty claims who told me it was out of warranty (duh) and she gave me the number to entitlement. They called me the next day, which was nice but unfortunately I was not expecting their call and did not have all my info available. Entitlement told me that someone from tech support would call me within the hour. My computer proceeded to freeze up-so I left it frozen while waiting for tech support to call. They did not so I called them, was told my warranty was out of date and I was transferred to another number. Now this entire time I had been polite in my requests and conversations, my family had even alerted them to a billing error that would have caused another customer some problems. The tech I was transferred to was extremely rude the entire time. I was not given the opportunity to explain my situation-which was what entitlement said the call would be about. I requested mediation, he told me someone would call me within two days, then he proceeded to hang up on me. No one has called.
I would appreciate some assistance, in my computer problems and how to get in touch with the right person about customer service. Thank you.

obviously you have suffered a lot with the laptop os not working properly, have you tried to disable the turbo memory, sometimes that cause alot of trouble.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

Problem - Interest on Customer invoices

Good morning!
I'm not able to configure the system to generate "a document of interest" to "an open client invoice."
Program: RFINTITAR;
Accounting for Interest: Transaction FINT;
Reverse Interest: Transaction FINTSHOW;
If I run the transaction "FINT" for a client that has several open items / invoice, the program generates a single document of interest with several items.
The problem is, if I have to reverse only one item, I will have to reverse the entire document.
In short: I need to do a transaction FINT and generate an interest document for each open client invoice.
Edited by: leonardo.sapfi on Feb 8, 2012 10:57 AM

Dear MAURIZIO
How to perform this procedure?
You will be saying to process the documents individually?
Or I can fint process with multiple invoices and generate a document of interest (number of individual document) for each invoice?

Interesting solution to a problem

Interesting how my problem message dated 4/21 just disappeared when I suggested a letter campaign to CEO and COO. Customer service stopped follow up and ignored messages on this board then message trail just vanished??
I still have a problem with the wrong caller ID showing up on cell to land line call. I still have problem with service reps that promise to follow up then vanish.
Great way to create loyalty.
Verizon customer service just doesn't cut it.

Thank you for the feedback. Adding to what stated, the posting about the wrong Caller ID issue with land line service was found and reviewed. I noticed Lena mentioned sending Bobs_711 a private message in reaching out to assist. In reading further, what was meant by elevating a trouble ticket is to take it to the next level in troubleshooting. We would confirm if the wrong Caller ID issue is with your wireless service and not causing the issue. I will be sending a private message to you to assist further.

Dunning Interest for customer

Hi ,
I have assigned in ob42 and assigned in customer master and also dunning configuration,
Problem is showing the interest rate and not calculating.
Eg: In text, it shpwing your interest rate is 9% and amount is 100000
I need interest amount also that means, 100000+(9% of interest on amount )=109000
Is it possible expain in detail,
Regards,
Kanike
Edited by: kanikehn on Mar 7, 2011 7:58 AM

Dear Kanikhen,
please read the SAP note 874603 that can help You.
I hope this helps.
Mauri

Custom Rule - Problem in passin values From Rule Container to WF Container?

Hi Guys,
I am having hard time passing values back from my custom rule. I have created a custom rule to determine the agents in PFAC which takes in the Person number as import element of container. It determines the Manager as agent and I am passing Managers Person Number back to workflow. If he dont approve the Request then it will be passed to his boss. In this case I will pass this imported Mangers Person number back to rule so that his boss will be determined as agent. I have created ZRULE function module. I am passing value back from Rule container to Workflow Container using following code.
swc_set_element ac_container 'SUPERPERNR' lf_super_pernr.
I have created a element SUPERPERNR on rule container and workflow container as well .The problem is in the Rule container I am not able to create SUPERPERNR as export parameter. The tick mark is grayed out and there is no option for setting it as export.
My question is do I have create a Export element on Rule container or Not? If i just write the code
( swc_set_element ac_container 'SUPERPERNR' lf_super_pernr ) will it set the value in WF container? In my case it is not setting. I have to bind the values from rule container to WF container and if My rule container element is not allowing me to click the tick mark as export how can i pass value of of rule container back to WF Container?
Please help me guys.
Thanks,
Manish.

Hi Manish,
     Same scenario I have developed in my system. This all steps I did in my system.
1) Created a Z function module which takes import parameter (Parameter name = 'EMP') in the
    format 'US100123'.
2) This in turn fetches back the supevisor or boss as an export parameter (Parameter name = 'BOSS') in
     the format 'US100245'.
3) This function module is attached to a BUS object(SWO1).
4) While attaching this function module to BUS object you need not do any manual coding it is done
    automatically.
5) Implement, release and generate this BUS object.
6) Create a new variable in your workflow (Parameter name = 'ZSUPERVISOR') for storing the value
    which is returned by the Z method.
7) Create a new task.
8) Put in your BUS object name, then your Z method name, select background processing checkbox.
9) Press save, it will ask for transfer of missing elements, select yes.
10) Then you will see a green button below your Z method name click on it.
11) Top portion contains your Z method variables, below to it you have the import parameter window in
      this window you should have &EMP& -> &EMP&., below to import parameter window you have
      export parameter window in this window you should have &BOSS& <- &BOSS&. (This is method
      binding).
12) Now click on enter button then click on back button it will generate the task binding automatically
     just press yes.
13) Now click on binding exist button.
14) Here you have the Workflow container variables as well as the system container variables.
15) In the import parameter window left portion is for your workflow variables and right portion is for your
      method variables. In my case i had sent workflow initiator and fetched his supervisor. The Import
      parameter binding was &WF_INTIATOR& -> &EMP&. and the export parameter binding part was
      &ZSUPERVISOR& <- &BOSS&.
16) Save the task and run the workflow.
Regards.
Vaibhav Patil.

Customer Interest Calculation - Customer Receipt

Hi All,
We have implemented Item Interest Charges for Customer w.e.f Feb 12
We executed the Interest Run for Jan.12(our first cycle). and the system has posted Interest document for all relevant customer with applicable interest rates in Jan12.
In Feb12, we received a receipt from a customer for (whom we executed the Interest run) specific to a sales invoice.
When we tried to clear off the sales invoice the system does not allows to process customer receipt because interest amount has not been paid by customer.
Accounting department don't want to process Partial/Residual payment for the above transaction.
Now our management requires that we must have an option to set off the interests charges separately and the interest charge must not be included with sales invoice on customer receipt.
Lets take an example (for one customer with same currency)
Sales Invoice 1. 10000EUR
Sales Invoice 2. 5000EUR
Sales Invoice 3. 15000 EUR
Total Open item 30000 EUR
Interest Calculated for the above invoices (line item) Doc No Interest .1
Interest Amt : 100 EUR (Sales Invoice 1)
Interest Amt : 50 EUR (Sales Invoice 2)
Interest Amt : 150 EUR(Sales Invoice 3)
Overall Balance end of Jan12 (after Interest Run) : 30300 EUR.
We received a payment for Sales Invoice.1for 10000 EUR on 5 Feb 12(customer has not paid the interest amt for sales invoice.1)
When we process customer receipt (F-28 or F-30), the system is showing an details as Gross : 10000, Partially Paid Amt 100- and when we select the specific invoice the system displays an overall 10100 EUR.
Now our Question is that, is it possible to clear individual sales Invoice (with its original value) and Interest charge separately.
i.e as per the above case 10000 EUR separately & 100 EUR separately or entire interest amount (300EUR) separately, two different customer receipts.
As customer state that he will pay the Internet amount separately (as we have generated the Invoice for interest charges) might be complete 300 EUR in single payment or partial.
Can you provide any lead/workaround to overcome this scenario.
We are in ECC 6.2.
Do revert
Regards,

Found the solution. Just remove the tick from Include Invoice ref.in editing option.

Interest on customer early payments

Hi All,
As we have a FINT kind of SAP functionality to calculate interest on arrears, we need a similar kind of functionality for automatic calculation of customer incentives in the form of interest expense. For e.g. If a customer invoice is raised on 01.07.2011 which is due for payment on 15.07.2011 but customer has made a payment on 10.07.2011 then system should be able to calculate interest from 11.07.2011 to 15.07.2011 in the form of interest & post it. This is in the form of incentive to encourage customer early payments.
Please advise whether it is possible to map this scenario in standard SAP or not? Is there any workaround available?
Regards
Anuj

Hi Anuj
Are you talking about customer discountswhen they pay early? From your posts it sounds like it.
You can make this settings in Payment term defination only.
Regards
Nikhil

Interest on customer item excluding service tax

Hi,
When i run customer interest calculation(FINT) system calculates interest on invoice + service tax amount but i want to calculate interest on only invoice amount excluding service tax.
Request immediate help.
Thanks in advance.

Hello Pranav,
Select radio button as Net amount instead of gross amount in mentioned customization.
SPRO > Financial accouting New > Withholding tax > Extended withholdign tax > Calcualtion > Withholding tax type > Define withholding tax type for invoice. Double click on relavent TDS type & change gross as net and check impact,which we are using since notification annouced by Income tax department.
Regards
Mani Kumar

Interest on Customer in a separate account

Hi,
I have configured the required settings for calculation of the interest on the customers line item balance. The interest amount is getting posted to the Customer account. The requirement is, this interest should not be posted to the concerned customer, but to a separate Interest receivable account. Can this be achieved?
Best Regards,
Srini

Hi Srini
1. Create GL accounts for interest.
2. Go to T code OBV1 and enter your chart of accounts under Accounts Tab and specify the GL Accounts where interest should be posted.
Hope this Helps
Regards
Srinivasan

Customer Replication problem from R/3 to CRM

The scenario is: We have upgraded R/3 to 4.7 and the logical system names have changed. CRM is still the same one ( 4.0 ).
Everything works fine. If I create an order it goes to R/3 and If I change an existing customer in CRM or R/3 it get replicated into the other system.
But if I create a new customer in R/3, it does not go to CRM.
All the tables are ok with the correct logical name and RFCs are working fine. Serial numbers are ok too and Delta download is active. I do not know what else I can check.
Did you have any similar situation? Any ideas of what I could check?
Any input is highly appreciated.
Thanks!

Hi Ankur & Michael
your points did help me to rectify the problem. here was another solution i did try and it worked out.My problem was in table CRMPAROLTP, in the field CONSUMER. It seems that 4.7 does not need to have this field filled. So I remove the entry and the information flows.
PS. I had awarded the points for both of you.
Thanks
SP

Interest on customer calulation problem

Similar Messages

Maybe you are looking for