Intermittent issues when publishing FSG Reports to Excel

Hi,
Could you assist me.
Our Client are on 12.1.3 and are having intermittent issues when trying to publish FSG's to Excel. At times it sucessfully works straight away and other times it wont do anything.
They state "When a report is published it will open Excel show some purple/yellow formatting will show but will then quickly revert to a blank spreadsheet and goes no further or completes".
Has this been seen before?
Many Thanks
Matt

Did you customize the existing templates? Please let me know the template name (seeded) which seems to create problem.
Cheers,
ND
Use the "helpful" or "correct" buttons to award points to replies / Mark the thread as answered, if your question is answered.

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