Performance issues when using Smart View and Excel 2010

Hello, we are experiencing very slow retrieval times when using Smart View and Excel 2010. Currently on v.11.1.3.00 and moved over from Excel 2003 in the last quarter. The same spreadsheets in 2010 (recreated) are running much slower than they used to in 2003 and I was wondering if anyone else out there has experienced similar problems?
It looks like there is some background caching going on as when you copy and paste the contents into a new file and retrieve it is better.....initially. The size of the files are generally less than 2mb and there aren't an expecially large number of subcubes requested so I am at a loss to explain or alleviate the issues.
Any advice / tips on how to optimise the performance would be greatly appreciated.
Thanks,
Nick

Hi Nick,
Office 2010 (32 bit) only is supported.
Also check these documents:
Refresh in Smart View 11.1.2.1 is Slow with MS Office 2010. (Doc ID 1362557.1)
Smart View Refresh Returns Zeros (Doc ID 758892.1)
Internet Explorer (IE7, IE8 and IE9) Recommended Settings for Oracle Hyperion Products (Doc ID 820892.1)
Thank you,
Charles Babu J
Edited by: CJX on Nov 15, 2011 12:21 PM

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    6        NESTED LOOPS                                                                                                            
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      30 - access("M"."KEY_TYPE"=:SYS_B_22 AND "M"."VPD_COUNTRY"=:SYS_B_27)Edited by: BluShadow on 20-Jun-2012 10:30
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yourself.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               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    Edited by: user528100 on Feb 23, 2009 8:14 AM

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    VIEW SYS
    SORT GROUP BY
    NESTED LOOPS OUTER
    NESTED LOOPS OUTER
    NESTED LOOPS
    NESTED LOOPS
    NESTED LOOPS
    NESTED LOOPS OUTER
    NESTED LOOPS OUTER
    NESTED LOOPS
    NESTED LOOPS OUTER
    NESTED LOOPS OUTER
    NESTED LOOPS
    NESTED LOOPS
    NESTED LOOPS
    NESTED LOOPS
    NESTED LOOPS
    NESTED LOOPS
    NESTED LOOPS
    NESTED LOOPS
    NESTED LOOPS
    NESTED LOOPS
    NESTED LOOPS
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    NESTED LOOPS OUTER
    NESTED LOOPS
    NESTED LOOPS
    NESTED LOOPS
    NESTED LOOPS
    NESTED LOOPS OUTER
    NESTED LOOPS
    NESTED LOOPS
    NESTED LOOPS
    NESTED LOOPS
    NESTED LOOPS
    NESTED LOOPS
    NESTED LOOPS OUTER
    NESTED LOOPS
    NESTED LOOPS OUTER
    NESTED LOOPS
    NESTED LOOPS
    NESTED LOOPS OUTER
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    '<', 'Showing sequence assignment failure',
    '<*', 'Was showing sequence assignment failure',
    '>', 'Showing cutoff rule violation',
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    'A', 'Journal batch failed funds reservation',
    'A*', 'Journal batch previously failed funds reservation',
    'AU', 'Showing batch with unopened period',
    'B', 'Showing batch control total violation',
    'B*', 'Was showing batch control total violation',
    'BF', 'Showing batch with frozen or inactive budget',
    'BU', 'Showing batch with unopened budget year',
    'C', 'Showing unopened reporting period',
    'C*', 'Was showing unopened reporting period',
    'D', 'Selected for posting to an unopened period',
    'D*', 'Was selected for posting to an unopened period',
    'E', 'Showing no journal entries for this batch',
    'E*', 'Was showing no journal entries for this batch',
    'EU', 'Showing batch with unopened encumbrance year',
    'F', 'Showing unopened reporting encumbrance year',
    'F*', 'Was showing unopened reporting encumbrance year',
    'G', 'Showing journal entry with invalid or inactive suspense account',
    'G*', 'Was showing journal entry with invalid or inactive suspense account',
    'H', 'Showing encumbrance journal entry with invalid or inactive reserve account',
    'H*', 'Was showing encumbrance journal entry with invalid or inactive reserve account',
    'I', 'In the process of being posted',
    'J', 'Showing journal control total violation',
    'J*', 'Was showing journal control total violation',
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    'L', 'Showing unbalanced journal entry by account category',
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    'M*', 'Was showing multiple problems preventing posting of batch',
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    'N*', 'Journal produced error during intercompany balance processing',
    'O', 'Unable to convert amounts into reporting currency',
    'O*', 'Was unable to convert amounts into reporting currency',
    'P', 'Posted',
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    'Q*', 'Was showing untaxed journal entry',
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    'R*', 'Was showing unbalanced encumbrance entry without reserve account',
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    'T*', 'Was showing invalid period and conversion information for this batch',
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    'V*', 'Journal batch was unapproved',
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    'W*', 'Was showing an encumbrance journal entry with no encumbrance type',
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    'X*', 'Was showing an unbalanced journal entry but suspense not allowed',
    'Z', 'Showing invalid journal entry lines or no journal entry lines',
    'Z*', 'Was showing invalid journal entry lines or no journal entry lines', NULL ),

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    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: 8c919c1d-9224-4649-9791-a74dd251c8aa,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: 8b1d5f82-ae4a-467e-b1b8-23b466bb3d4f,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: Pi&vot
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: f4de3dca-0f9a-4e29-996e-c96bc472db50,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: 57dda34c-5b32-4f7a-89f2-d3f303482f94,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: Pivo&t To POV
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: a0e86796-60b1-4b3c-a003-96df2e6fa47b,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: 208305bb-d943-4c8a-be33-c4a1426d3331,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: &Keep Only
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: 5212bdfe-aba8-4336-846e-fb44fe728e3e,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: 717ac829-399a-468a-a708-ed9cbf3aacba,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: Remove &Only
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: 119c7855-8e69-4f39-8798-12b3b41dcbb3,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: 38a17273-e4f7-4f13-be10-b568b5dc045e,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: View &Qualified Member Name
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: 20d7206d-0af6-473d-9a18-aa7581ac9683,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: cb4486f8-4e5b-4183-802b-29a3de729e02,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: &Change Alias Table
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: 7beec7ec-ea98-4eb5-a8b4-593afe0c623a,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: 8f5e1071-358b-4bb8-ac94-b025fdfa0d4d,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: Select &Form...
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: 3c71fea5-8053-464a-aade-bbcb50bada17,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: 3029319d-17c5-4972-a680-860c95419343,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: &Instructions
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: 2198a323-aa9f-4989-9bb4-2ff618a77c6b,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: 27d234bb-8eda-45f9-a8d2-99f3094db08b,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: Add &Member
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: f4c3fea2-e806-466f-be0c-61b403b9cfde,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: f30a0e5a-50bc-4494-a033-197bb7401c5f,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: &Take Offline
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: a052a456-b6be-4652-88aa-e4ef180d765c,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: ea0c1f55-4231-40cb-a730-8955eba5acd5,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: S&ync Back To Server
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: 6fb0dc89-4022-4630-8591-845dfb0c0c84,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: 30244c03-0d56-487e-a18f-7a9100388b72,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: &Refresh Offline Definition
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: 6390dcbb-d424-4cf6-b92a-60ac5b85810a,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: 304f8ea4-1dcf-4b0d-9cea-37576dbbbe5e,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: &Lock
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: 1e9f8ae2-fe38-4667-aff5-ec954b88f593,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: 129a7deb-d804-4646-ada1-d3a3929f6f19,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: E&xpand
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: 58cb46c9-5550-4e74-bf36-bb245e3eb1c7,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: ecb465bc-eb92-4468-9010-738a11ef87f0,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: Colla&pse
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: 31b9ec4e-6ede-4703-ad01-2fc4029613f3,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: 097443e3-c32b-4510-aef5-c0c1b978b0c4,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: Functio&n Builder...
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: 371d9762-1620-446a-9114-192544ba3eca,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: 08206fed-1e55-4b2d-be25-695937230023,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: Mi&grate Active Workbook (Financial Management)
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: 9bbc600c-5060-492e-9b51-9f7ad32ddf4f,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: 5137d781-eb3b-4bc5-b02c-2a28c29ffdfb,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: Migrate &Batch (Financial Management)
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: b5271b2c-2329-470c-9b68-217efc73b3d0,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: 3250da0d-a923-4ae7-b0e3-88eec9351172,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: &Insert Connection List
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: 1fd6c024-898c-412f-84c9-5cb6db321f63,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: 05fbded3-6f19-42ea-88bd-941fca4cedb3,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: &Import
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: 37df99aa-ac09-4b93-b214-1f588f7fc311,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: 7c791fb0-dc2e-4242-a412-5b18b31e539a,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: &Edit
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: 106c2601-89b0-47ee-8aa5-6bff1ea20015,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: e947c972-8d32-43a5-86c4-f8cd98e63bb0,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: &Calculate
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: 102ce76d-6cbe-43af-b429-c19154dc1da7,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: fb3deff7-38cf-4a94-8052-b153ac5b988c,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: &Force Calculate
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: ba2d6fd2-04ae-4d02-9458-947d6ad48a2f,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: 8c918497-d6aa-4294-a3b3-f2eb56248d1a,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: C&alculate Contribution
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: 84fa3b44-6b93-4334-83f3-723fb3fa5e00,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: 178b086a-3fac-4e2d-9c4f-c5bd132b3c45,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: F&orce Calculate Contribution
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: 87bbcf86-18c5-4e6c-991b-be52bf3bbcb7,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: 1cd7d020-6d80-4ea4-9173-d705b68431e6,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: &Translate
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: e46af393-2aa5-4c6a-a4e1-cdaf76ea0fbf,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: c55d1afc-1ec1-4c4b-ab97-130aff1eb0fd,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: Fo&rce Translate
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: d30e161e-70c2-4511-b75b-e2226bfb7684,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: 7744b343-b7e3-4844-9de9-8ce052d9e401,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: Co&nsolidate
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: e6f2964b-e3c7-475f-9305-85762a2ba01d,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: f38970bc-dbc6-47c4-abe6-e948da070940,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: Con&solidate All
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: cb75921c-50de-4081-abc7-dc63a65d3fa9,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: ba18028d-8c05-43dc-b485-a0e7a863a98c,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: Conso&lidate All With Data
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: 9fac659e-cc50-4b8d-b59d-2d6ab3cbc14b,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: d4f7d568-3edc-45d5-8f00-91eb00eb1663,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: &Business Rules
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: a0ed5def-cf15-4aeb-a6a2-775d3f6dd35d,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: b2ad63bb-3e48-4770-b40b-e80da4af719c,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: R&ules on Form
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: 669e1d7d-f3ff-4350-b862-d59ba0a1a7c3,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: b40b7e5d-b0ad-46ea-af8b-fe6aade147f9,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: &Query Designer
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: 2d241796-756a-41d3-b97f-e69bdc9d09ae,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: 6b8f9705-7a44-463f-9934-612393facd2c,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: &Run Report
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: 32fea7df-faad-448d-a81b-f30641b70995,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: fb0aced1-fe9b-439a-8ef5-affed52f8624,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: &Execute MDX
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: 398d5a51-476e-4122-a77b-5b94d707fda0,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: c5a7e8f4-149a-489f-8256-2c26a7b3374b,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: &Data Filter
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: ad635efe-e080-4b66-9440-b420f39c10a8,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: ed983483-622e-45b0-a7d3-52dfb5dfe1a8,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: Visualize in &HVE
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: 0706dd46-ce37-48c4-bcd9-7a03e2fd1197,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC-1][SVC][ecid: 97afb04f-2ef7-40f7-9d38-aeaf44713a1e,0]Error in CEssSpreadsheet::SetMenuItemEnabledInMenu setting menu item: Visualize in &Excel
    [2014-07-01T15:29:17Romance Daylight Time][SVC][ERROR:1][SVC0][SVC][ecid: 4c51641c-991f-4207-a639-4f889c260dd8,0]COleDispatchException [Automation is not ready (VBA_E_IGNORE) - 800ac472 - 0]
    Any suggestions?

    Most of that was said in the other thread already and doesn't work.
    Preserve Formula on POV change: was already unchecked
    Try adding smartview folder as trusted site in Excel: was already done
    check the macro settings as Excel sees the addin as a macro: -> what do I need to check?
    Also take off the safemode settings: was already done.
    Internet explorer doesn't come into play here for me... only excel and smartview for now. Haven't even had a chance to make a connection yet.

  • I need to restrict users to submit data from Smart view or Excel Addin.

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    NM

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    SELECT csb.system_id license_id,
    cst.name license_number ,
    csb.system_type_code license_type ,
    csb.attribute3 lac , -- license authorization code
    csb.attribute6 lat , -- license admin token
    csb.attribute12 ols_reg, -- OLS Registration allowed flag
    l.attribute4 license_biz_type ,
    NVL (( SELECT 'Y' l_supp_flag
    FROM csi_item_instances cii,
    okc_k_lines_b a,
    okc_k_items c
    WHERE c.cle_id = a.id
    AND a.lse_id = 9
    AND c.jtot_object1_code = 'OKX_CUSTPROD'
    AND c.object1_id1 = cii.instance_id||''
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    AND NVL (a.date_terminated, a.end_date) > SYSDATE
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    hca.attribute12 FGE_FLAG,
    (SELECT /*+INDEX (oklt OKC_K_LINES_TL_U1) */
    nvl(max((decode(name, 'eSupport','2','Enterprise','1','Standard','1','TERM RTU','0','TERM RTS','0','Notfound'))),0) covName --TERM RTU and TERM RTS added as per Vijaya's suggestion APR302013
    FROM OKC_K_LINES_B oklb1,
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    OKC_K_LINES_B oklb2,
    OKC_K_ITEMS oki,
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    AND oki.CLE_ID=oklb2.id
    AND cii.system_id=csb.system_id
    AND oklt.LANGUAGE=USERENV ('LANG')) COVERAGE_TYPE
    FROM csi_systems_b csb ,
    csi_systems_tl cst ,
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    hz_parties hp,
    fnd_lookup_values l
    WHERE csb.system_type_code = l.lookup_code (+)
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    AND hca.cust_account_id =csb.customer_id
    AND hca.party_id= hp.party_id
    AND cst.language = USERENV ('LANG')
    AND l.lookup_type (+) = 'CSI_SYSTEM_TYPE'
    AND l.language (+) = USERENV ('LANG')
    AND NVL (csb.end_date_active, SYSDATE+1) > SYSDATE)
    I have forced an index to avoid Full table scan on OKC_K_LINES_TL and suppressed an index on CSI_item_instances.instance id to make the view query fast.
    So when i do select * from XXX_INFO_VIEWit executes in a decent time,But when I try to do
    select * from XXX_INFO_VIEW where active_supp_flag='Y' and coverage_type='1'
    it takes lot of time.
    Execution plan is same for both queries in terms of cost but with WHERE clause Number of bytes increases.
    Below are the execution plans:
    View query:
    SELECT STATEMENT ALL_ROWS Cost: 7,212 Bytes: 536,237 Cardinality: 3,211                                         
         10 COUNT STOPKEY                                    
              9 NESTED LOOPS                               
                   7 NESTED LOOPS Cost: 1,085 Bytes: 101 Cardinality: 1                          
                        5 NESTED LOOPS Cost: 487 Bytes: 17,043 Cardinality: 299                     
                             2 TABLE ACCESS BY INDEX ROWID TABLE CSI.CSI_ITEM_INSTANCES Cost: 22 Bytes: 2,325 Cardinality: 155                
                                  1 INDEX RANGE SCAN INDEX CSI.CSI_ITEM_INSTANCES_N07 Cost: 3 Cardinality: 315           
                             4 TABLE ACCESS BY INDEX ROWID TABLE OKC.OKC_K_ITEMS Cost: 3 Bytes: 84 Cardinality: 2                
                                  3 INDEX RANGE SCAN INDEX OKC.OKC_K_ITEMS_N2 Cost: 2 Cardinality: 2           
                        6 INDEX UNIQUE SCAN INDEX (UNIQUE) OKC.OKC_K_LINES_B_U1 Cost: 1 Cardinality: 1                     
                   8 TABLE ACCESS BY INDEX ROWID TABLE OKC.OKC_K_LINES_B Cost: 2 Bytes: 44 Cardinality: 1                          
         12 TABLE ACCESS BY INDEX ROWID TABLE AR.HZ_CUST_ACCOUNTS Cost: 2 Bytes: 7 Cardinality: 1                                    
              11 INDEX UNIQUE SCAN INDEX (UNIQUE) AR.HZ_CUST_ACCOUNTS_U1 Cost: 1 Cardinality: 1                               
         28 SORT AGGREGATE Bytes: 169 Cardinality: 1                                    
              27 NESTED LOOPS                               
                   25 NESTED LOOPS Cost: 16,549 Bytes: 974,792 Cardinality: 5,768                          
                        23 NESTED LOOPS Cost: 5,070 Bytes: 811,737 Cardinality: 5,757                     
                             20 NESTED LOOPS Cost: 2,180 Bytes: 56,066 Cardinality: 578                
                                  17 NESTED LOOPS Cost: 967 Bytes: 32,118 Cardinality: 606           
                                       14 TABLE ACCESS BY INDEX ROWID TABLE CSI.CSI_ITEM_INSTANCES Cost: 22 Bytes: 3,465 Cardinality: 315      
                                            13 INDEX RANGE SCAN INDEX CSI.CSI_ITEM_INSTANCES_N07 Cost: 3 Cardinality: 315
                                       16 TABLE ACCESS BY INDEX ROWID TABLE OKC.OKC_K_ITEMS Cost: 3 Bytes: 84 Cardinality: 2      
                                            15 INDEX RANGE SCAN INDEX OKC.OKC_K_ITEMS_N2 Cost: 2 Cardinality: 2
                                  19 TABLE ACCESS BY INDEX ROWID TABLE OKC.OKC_K_LINES_B Cost: 2 Bytes: 44 Cardinality: 1           
                                       18 INDEX UNIQUE SCAN INDEX (UNIQUE) OKC.OKC_K_LINES_B_U1 Cost: 1 Cardinality: 1      
                             22 TABLE ACCESS BY INDEX ROWID TABLE OKC.OKC_K_LINES_B Cost: 5 Bytes: 440 Cardinality: 10                
                                  21 INDEX RANGE SCAN INDEX OKC.OKC_K_LINES_B_N2 Cost: 2 Cardinality: 9           
                        24 INDEX UNIQUE SCAN INDEX (UNIQUE) OKC.OKC_K_LINES_TL_U1 Cost: 1 Cardinality: 1                     
                   26 TABLE ACCESS BY INDEX ROWID TABLE OKC.OKC_K_LINES_TL Cost: 2 Bytes: 28 Cardinality: 1                          
         43 HASH JOIN Cost: 7,212 Bytes: 536,237 Cardinality: 3,211                                    
              41 NESTED LOOPS                               
                   39 NESTED LOOPS Cost: 7,070 Bytes: 485,792 Cardinality: 3,196                          
                        37 HASH JOIN Cost: 676 Bytes: 341,972 Cardinality: 3,196                     
                             32 HASH JOIN RIGHT OUTER Cost: 488 Bytes: 310,012 Cardinality: 3,196                
                                  30 TABLE ACCESS BY INDEX ROWID TABLE APPLSYS.FND_LOOKUP_VALUES Cost: 7 Bytes: 544 Cardinality: 17           
                                       29 INDEX RANGE SCAN INDEX (UNIQUE) APPLSYS.FND_LOOKUP_VALUES_U1 Cost: 3 Cardinality: 17      
                                  31 TABLE ACCESS FULL TABLE CSI.CSI_SYSTEMS_B Cost: 481 Bytes: 207,740 Cardinality: 3,196           
                             36 VIEW VIEW AR.index$_join$_013 Cost: 187 Bytes: 408,870 Cardinality: 40,887                
                                  35 HASH JOIN           
                                       33 INDEX FAST FULL SCAN INDEX (UNIQUE) AR.HZ_CUST_ACCOUNTS_U1 Cost: 112 Bytes: 408,870 Cardinality: 40,887      
                                       34 INDEX FAST FULL SCAN INDEX AR.HZ_CUST_ACCOUNTS_N2 Cost: 122 Bytes: 408,870 Cardinality: 40,887      
                        38 INDEX UNIQUE SCAN INDEX (UNIQUE) AR.HZ_PARTIES_U1 Cost: 1 Cardinality: 1                     
                   40 TABLE ACCESS BY INDEX ROWID TABLE AR.HZ_PARTIES Cost: 2 Bytes: 45 Cardinality: 1                          
              42 TABLE ACCESS FULL TABLE CSI.CSI_SYSTEMS_TL Cost: 142 Bytes: 958,770 Cardinality: 63,918           
    Execution plan for view query with WHERE clause:
    SELECT STATEMENT ALL_ROWS Cost: 7,212 Bytes: 2,462,837 Cardinality: 3,211                                         
         10 COUNT STOPKEY                                    
              9 NESTED LOOPS                               
                   7 NESTED LOOPS Cost: 1,085 Bytes: 101 Cardinality: 1                          
                        5 NESTED LOOPS Cost: 487 Bytes: 17,043 Cardinality: 299                     
                             2 TABLE ACCESS BY INDEX ROWID TABLE CSI.CSI_ITEM_INSTANCES Cost: 22 Bytes: 2,325 Cardinality: 155                
                                  1 INDEX RANGE SCAN INDEX CSI.CSI_ITEM_INSTANCES_N07 Cost: 3 Cardinality: 315           
                             4 TABLE ACCESS BY INDEX ROWID TABLE OKC.OKC_K_ITEMS Cost: 3 Bytes: 84 Cardinality: 2                
                                  3 INDEX RANGE SCAN INDEX OKC.OKC_K_ITEMS_N2 Cost: 2 Cardinality: 2           
                        6 INDEX UNIQUE SCAN INDEX (UNIQUE) OKC.OKC_K_LINES_B_U1 Cost: 1 Cardinality: 1                     
                   8 TABLE ACCESS BY INDEX ROWID TABLE OKC.OKC_K_LINES_B Cost: 2 Bytes: 44 Cardinality: 1                          
         12 TABLE ACCESS BY INDEX ROWID TABLE AR.HZ_CUST_ACCOUNTS Cost: 2 Bytes: 7 Cardinality: 1                                    
              11 INDEX UNIQUE SCAN INDEX (UNIQUE) AR.HZ_CUST_ACCOUNTS_U1 Cost: 1 Cardinality: 1                               
         28 SORT AGGREGATE Bytes: 169 Cardinality: 1                                    
              27 NESTED LOOPS                               
                   25 NESTED LOOPS Cost: 16,549 Bytes: 974,792 Cardinality: 5,768                          
                        23 NESTED LOOPS Cost: 5,070 Bytes: 811,737 Cardinality: 5,757                     
                             20 NESTED LOOPS Cost: 2,180 Bytes: 56,066 Cardinality: 578                
                                  17 NESTED LOOPS Cost: 967 Bytes: 32,118 Cardinality: 606           
                                       14 TABLE ACCESS BY INDEX ROWID TABLE CSI.CSI_ITEM_INSTANCES Cost: 22 Bytes: 3,465 Cardinality: 315      
                                            13 INDEX RANGE SCAN INDEX CSI.CSI_ITEM_INSTANCES_N07 Cost: 3 Cardinality: 315
                                       16 TABLE ACCESS BY INDEX ROWID TABLE OKC.OKC_K_ITEMS Cost: 3 Bytes: 84 Cardinality: 2      
                                            15 INDEX RANGE SCAN INDEX OKC.OKC_K_ITEMS_N2 Cost: 2 Cardinality: 2
                                  19 TABLE ACCESS BY INDEX ROWID TABLE OKC.OKC_K_LINES_B Cost: 2 Bytes: 44 Cardinality: 1           
                                       18 INDEX UNIQUE SCAN INDEX (UNIQUE) OKC.OKC_K_LINES_B_U1 Cost: 1 Cardinality: 1      
                             22 TABLE ACCESS BY INDEX ROWID TABLE OKC.OKC_K_LINES_B Cost: 5 Bytes: 440 Cardinality: 10                
                                  21 INDEX RANGE SCAN INDEX OKC.OKC_K_LINES_B_N2 Cost: 2 Cardinality: 9           
                        24 INDEX UNIQUE SCAN INDEX (UNIQUE) OKC.OKC_K_LINES_TL_U1 Cost: 1 Cardinality: 1                     
                   26 TABLE ACCESS BY INDEX ROWID TABLE OKC.OKC_K_LINES_TL Cost: 2 Bytes: 28 Cardinality: 1                          
         44 VIEW VIEW APPS.WRS_LICENSE_INFO_V Cost: 7,212 Bytes: 2,462,837 Cardinality: 3,211                                    
              43 HASH JOIN Cost: 7,212 Bytes: 536,237 Cardinality: 3,211                               
                   41 NESTED LOOPS                          
                        39 NESTED LOOPS Cost: 7,070 Bytes: 485,792 Cardinality: 3,196                     
                             37 HASH JOIN Cost: 676 Bytes: 341,972 Cardinality: 3,196                
                                  32 HASH JOIN RIGHT OUTER Cost: 488 Bytes: 310,012 Cardinality: 3,196           
                                       30 TABLE ACCESS BY INDEX ROWID TABLE APPLSYS.FND_LOOKUP_VALUES Cost: 7 Bytes: 544 Cardinality: 17      
                                            29 INDEX RANGE SCAN INDEX (UNIQUE) APPLSYS.FND_LOOKUP_VALUES_U1 Cost: 3 Cardinality: 17
                                       31 TABLE ACCESS FULL TABLE CSI.CSI_SYSTEMS_B Cost: 481 Bytes: 207,740 Cardinality: 3,196      
                                  36 VIEW VIEW AR.index$_join$_013 Cost: 187 Bytes: 408,870 Cardinality: 40,887           
                                       35 HASH JOIN      
                                            33 INDEX FAST FULL SCAN INDEX (UNIQUE) AR.HZ_CUST_ACCOUNTS_U1 Cost: 112 Bytes: 408,870 Cardinality: 40,887
                                            34 INDEX FAST FULL SCAN INDEX AR.HZ_CUST_ACCOUNTS_N2 Cost: 122 Bytes: 408,870 Cardinality: 40,887
                             38 INDEX UNIQUE SCAN INDEX (UNIQUE) AR.HZ_PARTIES_U1 Cost: 1 Cardinality: 1                
                        40 TABLE ACCESS BY INDEX ROWID TABLE AR.HZ_PARTIES Cost: 2 Bytes: 45 Cardinality: 1                     
                   42 TABLE ACCESS FULL TABLE CSI.CSI_SYSTEMS_TL Cost: 142 Bytes: 958,770 Cardinality: 63,918

    Hi,
    You should always try using primary index fields, if not possible then secondary index fields.
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