Intermittent Service

Hi,
I have been a BT Broadband customer for about 8 months now. When my service started, the service level was 'OK' (not perfect stability, but nothing to complain about).
Over these 8 months, however, my level of service has slowly degraded - manifest in slower and slower speeds, higher and higher ping times and it has now reached a level of instability that I can't not complain about any more. This past 4 or 5 days, it has been very rare for my connection to stay active for more than a few hours. Usually I'll experience a drop-out once every hour. (During the time I wrote this post, I experienced two drop-outs, one lasting about 15 minutes).
Please, to save us both time, don't ask me to restart my hub, change my ADSL filters, use a different Wi-Fi channel or whatever other stock technical support suggestions are flying around.
As both a part-time student (studying web services, no less) and full-time teleworker this is really beginning to cause some serious problems for me (fortunately, although a little sad, my T-Mobile 3G mobile tethering connection is a lot more stable than my BT line).
I am in the BH1 post code, 01202 area code. Is this an issue that is affecting my whole area? (I doubt it can be, because I wouldn't be the only one complaining if it is). If not, what can I do to get you guys to send someone out to repair the problem? I'll also be seeking some kind of refund for the service I'm paying for and not getting, but that's not an issue for the forums.
Thanks in advance.

Download speedachieved during the test was - 1721 Kbps
For your connection, the acceptable range of speedsis 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :11644 Kbps(DOWN-STREAM), 440 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 3.23:16.19:80.59 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
DSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
5.4 dB / 12.1 dB
Line attenuation (Down/Up)
21.5 dB / 11.9 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
13
Loss of Power (Local)
0
FEC Errors (Down/Up)
14502 / 31
CRC Errors (Down/Up)
304 / 2147480000
HEC Errors (Down/Up)
nil / 127
Error Seconds (Local)
60

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Hi Jason
I was getting the same behavior after Apple support had me delete some plist files to get Airplay going. I was also getting the following error:
the error occurred while processing a command of type 'writesettings' in the plug-in 'server vpn'
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Intermittent Service Drops (Evenings) - SE1

Dear BT Forum:
For the past month, I have been having significant issues with my BT Broadband service. (My exchange is Southwark, London for reference.) In short, during the mornings (8, 9am), the broadband works fine (meaning, I am receiving approx 5 mbps when the connection is functional). However, during the evening (6-11pm approx), my speed drops to a near standstill. Using the BT wholesale website, it shows download speeds ranging from 0 to 0.05 mbps). Connecting the "main BT plug" or other plugs makes no difference in performance.
This basically has left us without internet, and we are unable to work, during the evenings, which has become a major issue.
I have contacted BT technical support numerous (10 or so) times, and have spoken with both Level 1 and Level 2 technicians, have scheduled callbacks which do not occur, and am forced to re-explain my issues each time. Ultimately, the technicians tell me that from their end, my line speed is within acceptable limits (5 mpbs+) and they cannot help me any further.
Based on a my novice high level logical analysis (slow at night, ok in the morning), it appears that there is a capacity issue during the evening, however, the technical support team is unable to identify any such issue.
As much as I would like to stay with BT, I am really at the end of my rope! Before am forced to break my contract and find an alternative provider, I wanted to ask if the forum moderators might be able to assist me. If so, please let me know what information you would require to proceed.
I greatly appreciate any help anyone might provide. As you can imagine, this issue has reached an untenable peak.
Many thanks in advance!

1. Best Effort Test: -provides background information.
Download Speed
0.46 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.46 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 7.28 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.87 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.87Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

Intermittent Orange light or no service

My partner has been getting intermittent service or just plain nothing for a few days at a time. (its down now hence me posting this on her bahalf). The problems have been on and off for a couple of months
Each time she raises a fault, the call taker asks her the same questions and does not seem to see that in the last month two engineers have visited and for a few days the fault goes away. Each engineer visit confirms a fault on the line (not in the house) but the call taker does not seem to be able to escalate and pass to the correct team without (if you pardon my comment) wasting time but running fault checker, asking to unplug items, what type of socket do you have etc.
This is a long term fault and needs some management from BT, normally the call taker says they will pass on to the team fixing that, and this new team will call back on xxx day at xx hour and then the day and time window comes ... and goes... and no calls.
She [partner] then has to call and chase again and then is told it could cost £150 if the fault is in the house etc.
How can:
A complaint to a manager be made
The current problems be linked and someone take ownership of them to get it fixed on a long term basis without having to start at ground zero each time she calls.
I am also a BT customer but have a second back up line with a non-BT telco and ISP as I need to be able to work from home, if I had been thougth the same problems she had, I would get rid of BT and get another 3rd party in who are prpared to give better customer service.

OK with an average of 30 post per day for the past four years, you obviously have an interest in BT and its customer relations.
I asked:
How can:
A complaint to a manager be made.
The current problems be linked and someone take ownership of them to get it fixed on a long term basis without having to start at ground zero each time she calls.
Both questions are not technical but procedural (unless Im missing something)
Your link (http://forumhelp.dyndns.info/speed/first_steps.html) seems to request me to run tests and then listen for noise on the line. You ask me for what type of socket I have, then you ask me to display the results on this page:
In my first paragraph I said "its down now hence me posting this on her bahalf" Not sure how I can run test and upload them when DSL is down at her house.
Then in your last post, you helfully provide the postal address for BT, which I already am aware of.
Please can someone else read my question and provide non technical or patronising replies.

Poor, poor service and STILL waiting for a callbac...

The following information is a partial capture of the service standards that we have received from BT that has led to our complaint being made. Following this extended period of time we have had to take a considerable amount of our time to try to resolve this issue. We have spent a considerable amount of time waiting for calls that haven’t been forthcoming and waiting for engineers. When we did push for an engineer (otherwise we would be waiting for another week of intermittent service) he showed up and had no notes or any idea why we had requested his call out!
You will notice that the last entry that we have made is for August 31st 2012. We have decided that our time is too important to waste on an organisation that cares so little about their customers that they cannot be bothered to follow up and resolve outstanding issues. The complaint has been sent on September 10th 2012.
Between August 31st and September we have heard nothing about resolving this complaint from BT, despite assurances that that somebody would resolve the issues raised.
The overall standard of service of BT has fallen what I would expect as a basis standard and in many cases has been deliberately evasive and obstructive. Frankly, this is the kind of shabby service that is difficult to reconcile with the image of a cutting edge communications provider in 2012.
We can only emphasise just how let down and disappointed that we are with BT.
9th August
We experienced intermittent problems with the broadband connections causing issues with BT broadband, Vision and BT Anywhere mobile.
We contacted BT to report the problem. It was confirmed that someone from the Technical Team would look into it.
We spoke with technical team and confirmed that they would complete checks and call back within a specific time.
10th August
We had continued issues with broadband, vision and mobile. Losing connection every 3-4minutes throughout the day between the hours of 9 and 6
13th August
We contacted BT again to confirm issues still ongoing and broadband intermittent throughout the day. We were assured that line checks would be carried out and were contacted at 9-45pm to explain that the situation would be resolved.
Various diagnostic attempts were made over this period involving changing filters, unscrewing the phone plate at BT’s request etc…. We were told that it was probably a faulty filter- even though it had been changed…..
I received a call a couple of days later when I was at work and a co-worker dealt with it. He said the call referred to the BT fault but no message was left.
In the meantime we received a call from a marketing team offering to sell us BT infinity ‘at no extra cost’…. This would resolve our issues and we understood this call to be part of the ongoing service issue.
23rd August. After 6pm
We called through to report a fault again and was on hold for 28 minutes. 13 minutes in I spoke with someone and as I had gone through about the telephone was told it was the wrong department and they would put me through to the broadband team. Total hold time 28 minutes
Asked to speak with a manager
Ashalt came on the phone and said that he would speak with a manager in the ‘level two team’ and find out what was happening. I said that I wanted compensation for the issues and the amount of time that this has taken with both myself and my partner. I said that it was not acceptable for this to have taken over 3 weeks to get this sorted.
He said that he would call me back to discuss compensation as I would definitely receive compensation for this.
I was put on hold and then his operator came back on the phone to say that she was putting me through. I explained that this was not what was agreed and that the manager was going to come back to me. She said that they have my telephone number and would call me after the call.
Was advised would put me through to the Level 2 technical helpdesk as this is where it had been escalated and they would find out when an engineer would be sent around.
Upon being transferred through to Level 2 the lady did not know why I was being put through. I had to explain everything again.
She then completed the following script again:
Apologies for inconvenience
Checking the line
Taking time with the check
Problem at the exchange
Sent a previous request to the wholesale team and they didn't find a problem
Send a further request
I explained that we were telephoned to say that due to our complaint they would install BT Infinity as this would help the situation. The lady confirmed that the issue needed sorting out as would still get the same problems.
I asked if i had been miss-sold BT Infinity to which she said yes.
Line test results completed and nothing is showing as an error. Explained that someone would need to come and physically check the line. Then told that if there is a fault in the flat we would be charged £99. I confirmed that we did everything that was asked of us and couldn't understand why it would be in the flat. It was again repeated that if there is a fault in the flat then we would get charged.
The ‘customer service’ operative confirmed that the earliest date for an engineer call out would be Tuesday between 8-1. We suggested that this was not acceptable and that we would be without proper broadband for the whole bank holiday weekend. The lady said that's the earliest available time. She said that she was not sure why an engineer had not been called already
Confirmed that manager a would call back to discuss compensation. We never received call.
Saturday 24th August
The BT engineer came today and fixed the problem within 20 minutes. The fault appeared to be with the connection from the terminal box outside and how our home line was attached to that. The engineer said that he had no notes relating to why we had called him out and was in the dark initially as to what the problem was. Once again we explained the problem.
We called the cancellation team to find out whether or not there would be any charges related to cancelling all of our BT services. Spoke with John.
John confirmed that there would be a cost of 159.91. I asked John for clarification of this. He said that we entered into a new 18 month contract on the 27th February. I did not know what this was for and asked for the call to be listened to. John said that they would have needed to confirm that there would be a new 18 month contract otherwise it would be invalid. John said it would take 7days for the call to be listened to. I asked for a full transcript of the call and John said that this would be provided. I asked if these were the only charges as we also have a mobile. John said that was the only figure being given to him. John offered to give me the telephone number 0800 169085.
We called this number and were put through to the Welsh Language team - Michelle. She then tried to put s through to the correct department. We then went through to the offshore team who then tried to put us through to the correct Team who then put him through to "I'm sorry the number you dialed has not been recognised".
Called through again to BT 150 number and went through to Rebecca. She managed to find the correct number and put me through to Maureen. Maureen checked the cancellation charges and advised the same figure. Maureen confirmed that she would put a note on the account as well to confirm that this would be the only cancellation charge.
Correct number 0800 0322111
12.58
We received a call from a gentleman pertaining to be a manager. When question he had no idea why he was calling me and thought it was just to check that the broadband was working. I explained that this was a complaint and that a manager was to call me back. He admitted he was not a manager. He was called Jude.
Jude transferred me through to Molly who was a manager and the phone was cut off.
Molly then called back. I summarised the situation to her (again) and she confirmed that again it was unacceptable. I asked why I was not receiving a call back from the manager that had promised me the call. She could not comment. I asked why I was receiving the call at the very end of my call back slot as this would mean that I would not have to waste even more of my time. Again she could not comment on this.
She confirmed that she would definitely help with compensation and that we have been reporting the fault since 9th August I confirmed that 160.00 would be a good starting point. I also asked several times that I wanted a full transcript of all of the calls made. This to date has not been forthcoming. I confirmed that I had been lied to on several occasions, had been given incorrect information, had not received callbacks when I had been promised them even by senior managers.
I mentioned that the service appeared to be working. Molly said that they would need to wait 48 hours before been able to close off the overall complaints process.
I asked when we would be discussing the compensation. She put me on hold and said that she would need to speak with the billing team. She then came back on the line to explain that any adjustment would take 48 hours. I said that so basically they haven't said anything and you still need to wait for 48 hours.
She said that she would call me back on Monday. I confirmed that this was a bank holiday and asked if she was actually working on that day. She confirmed that she would. I mentioned again that it was a bank holiday but she said that she was working. She asked me what time I would like a call back. I asked her what time she started work and she said at 8am. I asked for a call back at 8am. She agreed and confirmed to this.
We then received a call on my mobile from apparently Molly's manager confirming that we would get a phone call from Monday between 8-9 o’clock am and that they would call within that timescale.
Monday Bank Holiday
No call received. Called through to check at 13.47 and advised offices are closed as it was a Bank Holiday
Tuesday 28th
Call received and missed at 14.38
Call returned by me at 16.54
I requested to speak with the customer complaints manager on hold for 12 minutes.
The operator advised that he wanted to put me through to level 2 technical support. I said that I did not want to go through to them as they were incompetent and incapable of dealing with this situation and it is very disappointing that I am having to call again and chase.
Requested to speak with a manager
Sunny came on the phone and I confirmed that I wanted to make a complaint and that I was not happy. Sunny attempted to put me through to the level two technical team again and I insisted this was not the nature of the call. I wanted to complain. Sunny said that I had not mentioned this and that he could try and deal with the complaint.
I asked to speak with the center manager and advised that his manager was Rhuel. He then said that he was not allowed to give me the name of the center manager as he was not authorised.
I explained also that we were mis-sold BT Infinity as we had received a call confirming that they were calling on the back of our issue and that if we had BT infinity it would rectify this matter. We were later advised that even BT Infinity would not have worked until the issue was rectified.
Complaint finally logged under the following reference:
VOL012-xxxxxxxxxxx
Fault logged under reference:
VOL051-xxxxxxxxxxx
Sunny then advised that I should call the billing team myself as he only had a limit of £10 compensation. I explained that I cannot understand why I needed to do this and that they could not do this as part of the complaints procedure. He said it would be quicker if I did this. We agreed I would call and then he would call me back on Wednesday between 5-6 pm.
Sunny did not call back.
Tuesday 28th August 18.22
I went through to billing team and I was offered £16.42. I asked about waiving the £160 charge and was told that I would have known about being entered into a contract again. I confirmed that this was not discussed in the call of the 27 February. I was advised that I would have been sent out information and I should have read it. This ‘information’ has never been received. I confirmed that I was not happy with this and asked about about the compensation for my time and emotional distress. It was explained to me that BT don't give out money for that. I asked to speak with a manger
I was told that Jason Puchowski (who I was told was the manager) was not available and that he would call me back in 48 hours. I explained that this was not acceptable. The operator confirmed that Mr Puchowski would call me back the following day at a time between 2 and 3 pm.
No phone call from Jason was received
Wednesday 29th August 5.27
I received a call asking me if my broadband has been resolved. Understandably I was very annoyed with this as it was not Sunny or Jason calling me back but one of his team who had no idea of what the problem was. He had not even got another manager to call me back. I asked to speak a manager
I was put through to Sagarika who apparently is Sunny's manager. She said that it was due to personal circumstances that Sunny could not make the call.
I again explained the situation and that a call had not received a call from Jason. She confirmed what I was saying in that the service was unacceptable, upsetting and distressful and that the current offer for compensation was unacceptable.
I repeatedly asked to speak with the Centre Manager which by the terms of your complaints policy I was allowed to ask for this. I was advised that she was not allowed to give out those details.
I asked for the email contact for the center manager as I was putting together the complaint for Offcom and wanted to copy him in. She asked me not to do that and that she would try and resolve this.
Sagarika said that she would look into this to see what she could do and call me back that evening between 7-8 pm.
No call back received
Friday 31st August
No call back received from either manager. I had received a text from BT confirming that my direct debits were cancelled. I went online to try and reset them but couldn't do this and went through to the billing team.
Spoke with a very helpful individual who reset my direct debits. I asked if he was aware of a manager called Jason Puchowski. He said that he was. I explained a little to him about the situation and circumstances and he said that he would instant message Jason. A reply came back to say that Jason was away from his desk. Then an email was sent to Jason and the operator, who originally took my call, confirmed that I was calling and that I was very upset. He forwarded to Jason that not only did I not receive a phone call within the agreed time slot but did not receive one within 48 hours.
This was the last communication that we have received from BT on this issue.
The only communications that we have received from BT is to tell us to return their ‘BT Infinity’ box within 2 weeks or we will be liable to pay a fee.
it is now Tuesday 25th September and today I have checked the bill and no compensation or reimbursement has been received. No telephone call forth coming.

Hi
I am sorry to see you are having problems with your BT Service
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Keep losing all service, and phone restarts on it's own

So...my Razr maxx kept restarting on it's own after only being on for about 30 seconds and it also was receiving no signal. I did all the troubleshooting tools and nothing seemed to be able to fix it. So i successfully traded it in for a refurbished Razr with a new SIM card. I was able to set it up just fine last night and had no problems with it. However today while at work it just quit receiving a signal. It also has restarted itself multiple times. Seems like the same issue except on a smaller scale. It gets intermittent service and has only restarted itself a couple times. I went through all the settings and everything seems fine. The only thing i can think is that there might be a virus on my microSD card that's causing my phones to act like this. Anyone else experiencing the same issue? Of course Verizon support will just tell me like they tried last time that their working on the towers right now. I don't know if they'll let me get another replacement. I think you only get one every 6 months with insurance. Please help.

My Razr Maxx was doing the same thing. Now it appears to be booting (constantly), but never actually boots. I can not even turn it off now. The only way it turns off is to let the battery die.
I've tried all the recommended fixes. In my research, this is a common problem with these phones. The only solution seems to be a new phone. These phones are too expensive to need replacing so often. Hmm...who does that benefit?
I've lost all interest in owning another Motorola. I'm seriously considering changing providers, as well.

BT most frustrating customer service experience in...

I thought I would register for this site - only so I could share my experience of BT broadband customer support. It will come as no surprise to many of the customers of BT that my experience is a poor one.. but by posting I hope to clear some of the frustration that I am feeling and get on with the rest of my day.
The context is that I fequently have poor connection speeds or no service at all. most of the time I do not bother to call support as I know the experience is horrible. Today though I did call as I am really considering switching to another provider and thought I would give BT a chance to assist me. Here are a list of my complaints as sent to BT today. You might find the transcript of my conversation with the support rep of interest:
1) Frequently have issues with intermittent service and poor connection speeds.
2) Automated Phone system VERY frustrating when trying to contact BT customer services. Today have worked out the quickest way of getting through to support team involves TEN different options having to be chosen
A real example from today follows:
1 - enter your number
2 - select 4 for fault
3 - select 2 for broadband
4 - Listen to advice
5 - please hold
6 - if you have a problem with broadband press 1
7 - press 2 if your phone is working
8 - listen to advice to use online help
9 - press 2 if you don't want to use online help
10 - if you are experiencing slow speed press 3
11- listen to message "we randomly select people to provide feedback please press 1"
12 - please hold to be connected.
3) Once you DO get through to a human you are frequently told you need to be transferred to another department or get cut off - having to call through again. I had to make 7 separate calls today and still have not had my issue resolved.
Today I was told today after 7 separate calls to the Customer Service team for Broadband problems that I would be called back by a specialist team between 12 and 2Pm today. I was not called back and then called back myself to ask what the promised update was progressing. Here are some notes from that call - I have tried to quote verbatim where possible (its not exact .. but hopefully allow you to get the gist of it):
Me: explain that I have called in several times - the latest at 9:am this morning was when I went through a series of tests, and was advised that my problem would be referred to the Network support team who would call me back between 12 and 2pm - as it was now 2:15 and no call I was ringing to see what the update was.
BT: whenever any cases are raised to the network faults team. It goes to anyone of them randomly. So the person to whom this fault is assigned may not be there in their shift.
Me: Can you please check?
BT: (after wait) He is not on the shift.
Me: Ok so what is the update please?
BT: So I will be running a few tests. So that I can find out how your internet works over the past few.
Me: Yes but would you be able to look up the update that I have been waiting for please? you ran these tests several times this morning.
BT Yes I will need some few minutes.
Me: thats fine I have been waiting since 9am this morning and this is my seventh call to BT customer service. I have been waiting for just under 8 minutes on this call so far. Happy to wait.
BT: are you using a laptop or desktop?
Me: Ipad
BT: And do you see the lights on the router changing when the service drops out.
Me: I have already answered these exact questions this morning at 9:am
BT: OK sire (?) - the line will go quiet now then.
(after about 5 minutes)
BT: Please allow me one more minute
BT: The test shows no fault in BT network.
Me: May I ask why I have been waiting for an update then?
BT: The work has been done.We generally ask the customer to wait for update. Its a very good constant speed - you are getting a speed of over 8MB. There has been no issue for the last 18 days.
ME: right ok. So - when did this come back on? - because I was told this morning at 9am that there was a known issue in this area which had been resolved but when they ran a test this morning on my line they said there were still some problems and that this would referred to the network support team.
BT: Let me tell you what this means - whenever the level 1 team runs any test - they try to .. if there is any fault they find it and go ahead and make it very simple to test the network in your property. I have made distinction and everything is working very good in BT network. A good consistent stable broadband.
ME: So why was I told there was a problem this morning
BT: That is right - something is affecting your internet internally. There has been no issue for the last 18 days.
ME: if it internal to me.. why when I call the main number BT and type my phone number in, does it say there has been a major network issue in my area
BT: No this is not correct.
Me: but when I call BT I get a recorded message saying that has been a major outage in my area which has now been corrected but you are saying that there is no issue.
BT: we must do some troubleshooting - I promise I will help in the quickest way I can.
ME how will you do your troubleshooting? because I cannot connect my ipad via ethernet. - which is what I know from experience you will ask me to do.
BT: (incoherent)
ME: I am sorry but I don't understand what you are saying - would you mind repeating the exact practical steps that you want me to perform?
BT: ONCE YOU ARRANGE ANY WIRELESS DEVICE LIKE LAPTOP. WE IMPROVE YOUR WIRELESSLY CONNECTIVITY. THEN AT THE SAME MOMENT OF TIME WE CAN CHECK THE WIRELESS CONNECTION.
ME: PLEASE TELL ME THE ACTUAL PRACTICAL STEPS.
BT: STEP 1: ARRANGE FROM YOUR FRIENDS OR FAMILY MEMBERS AND THEN I CAN HELP YOU. TO GET YOUR WIRELESS CONNECTIVITY IMPROVED.
YOU NEED TO ARRANGE ANY LAPTOP SO THAT WE CAN CHECK AND GET YOUR WIRELESS CONNECTIVITY IMPROVED.
ME: ----> BORROW A LAPTOP?.... descends into a furious rage.....dials off..
4) I am paying £26.80 per month for slow broadband and £14.45 for line rental - despite the fact that I do not have a landline. I am fairly sure that this was not the deal I signed up to when I first started my BT service and do not understand how you can be charging me such an uncompetitive deal.
5) I also have BT vision but am charged on a separate bill and cannot speak to a single person about my entire account as Vision is dealt with by a different team. As stated previously I would rather boil my head than have to call through the automated telephone system so rarely ring to speak to two teams.
I am awaiting a response from BT. - Lets see.
.... breath out ... and relax...
Interested in others experiences. Is this unique to me?

Well, this is a user help forum
I will move this post to an active help board, so you can get assistance. Meanwhile
Welcome to this customer to customer forum.
To enable forum members to help you, please could you look at Helping forum members to help you which asks you to do a few checks first, and has some helpful hints.
When you have done that, please post the results here, so members can offer advice. Thank you.
I have changed the subject to make it more noticeable.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

17 months of horrible service!!

We had dual installation with DirecTV and AT&T Uverse Internet and Voice on 1/30/2014. Instantly there were problems. DirecTV had constant signal errors or lost signal as often as the wind blew and rarely would stay connected to the internet. In order to download or watch On Demand movies, we had to manually connect the internet and hope that the connection remained during the download. Several calls were made before a DirecTV technician came out on May 25, 2014. At that time the dish was repositioned because it was out of alignment. The realignment stopped approximately half of the lost signals. We continued calling about the inability to connect to the internet and from May 25, 2014 to September 30, 2014 each call that was made to either DirecTV or AT&T would result in the one company referring us to the other for resolution. On September 30, 2014, it was decided that we would pay the early termination fee and have DirecTV removed. This prompted their technical support to escalate our complaint and we were then forwarded on to a case manager who sent a technician to our home on October 2, 2014 to hardwire DirecTV to our AT&T modem. The technician that came out on October 2, 2014 told me that he could replace the DirecTV receiver and/or do the hardwire, but that the AT&T modem was not working properly and could not handle DirecTV’s demand. He hardwired DirecTV to the AT&T modem as he had been instructed by the case manager and left. DirecTV stayed connected to the internet, but by hardwiring it highlighted the Uverse internet connectivity problem.
After the DirecTV technician left, I contacted AT&T (10-2-14 at 10:34 a.m.). Ron told me that they have been having problems with DirecTV on this very issue for months and that our internet service was more than enough to run ANY DirecTV application. He stated he would call DirecTV and call me back around 11-11:30 a.m. He never did. At 2:15 p.m. I called AT&T back and spoke to Kenya who tried to get me to upgrade my internet service before transferring me to Mercedes. Mercedes said she was going to fix this and began reading Ron’s notes but could only put me through to a manager (Paul who was on the phone with DirecTV technical support). Once it was discovered that our account had been escalated to a DirecTV case manager, both AT&T and DirecTV ceased any further attempts at a resolution. All the DirecTV case manager did was verify that DirecTV now stayed connected to the AT&T modem and then credited our DirecTV account with $64.35 for the months that we could not fully utilize the On Demand and other internet related features.
Meanwhile, intermittent Uverse Internet and Voice continued. Some days would be fine, other days the service was out every few minutes. During the before mentioned calls from the installation date to October 2, 2014, AT&T would simply put the connection issues on to something faulty with DirecTV. We continued making calls and in addition to the September 26, 2014 and October 2, 2014 calls, calls were made and/or technicians sent on October 14, 2014; February 12, 2015 (we were told by Yasmine that our internet speed was not high enough to support all devices, etc. and raised from 18Mbps to 24 Mbps for the same rate as we were paying for 18 Mbps); April 9, 2015; April 15, 2015 with a technician sent on April 16, 2015; April 26, 2015 and technician sent on April 28, 2015 because it showed there was a problem with the line servicing the area; May 29, 2015, a foreign technician attempted for 23 minutes to help me change the channels by accessing the modem internal settings, who was also very degrading because he felt I was not typing the modem access number correctly or in the right place even though HE could not access it either because it would continually time out. Nothing was resolved on that day; June 3, 2015 a call was placed and the technician with his supervisor came out later that same day. The modem was replaced and outside lines were checked; and June 6, 2015 a call was placed where Sheldon said there was 1 outside line showing open and would definitely cause the service issue so he scheduled a technician to be out on June 7, 2015. This technician said that the line Sheldon was seeing did not exist, but he checked ALL of the lines running from my house to the poles and each and every pole until it went into the ground. Actually this is the same statement from each and every technician that came here. I believe it was the April 17, 2015 technician that came inside the house and checked to make sure the issue was not inside. On June 8, 2015 manager Aaron Salem came by the house to review the work of his 2 technicians from June 3, 2015 and June 7, 2015. I was given his card and told to contact him or the technicians if we have trouble again instead of contacting AT&T. I had to do so on June 12, 2015 reporting the same issues. If he sent a technician they did not make themselves known. Intermittent service continued on from June 12, 2015 to July 25, 2015 when we terminated services. A log had been kept from late evening June 28, 2015 to July 3, 2015 since the internet and voice had been going out approximately every 5-7 minutes for 4 minutes at a time. This log showed that of 28 hours and 53 minutes our internet and voice was down 6 ½ hours. The modem was “rebooted” 4 times in 1 day, the modem was moved to waist height as suggested by ufixatt.com – a picture had been taken of the connections and placed back exactly as they had been since the original installation (the technician on June 3, 2015 placed them back as it had been when he replaced the modem), and the DirecTV hardwire was even removed for a period of a 2 hours (it was replaced after the internet had been down a total of 61 minutes during that time). At 9 p.m. on June 30, 2015, the modem was rebooted, the DirecTV hardwire was replaced, and in an attempt to see if the 2 wires had been placed in the bottom 2 slots incorrectly during the original installation, I put the white wire and the blue DirecTV hardwire into the top 2 slots. This proved ineffective and were replaced to their original spots during the 9:18 p.m. to 9:21 p.m. service outage. It is felt that, as the CUSTOMER, we have done everything possible to rectify this situation ourselves: modem resets ad nausuem, moving the modem to waist height, checking connections, changing channels, etc. An email was sent to Mr. Salem on July 1, 2015 notifying him of the increased service interruption so that he might be able to send a technician out to catch it as it happens, but that at the beginning of the week, we would no longer be AT&T UVerse customers. Mr. Salem replied rather quickly and sent a technician out to observe the service disruption. The technician came in and saw the disruption as it was happening, asked if the modem’s power supply cord was changed on June 3, 2015 when the modem was changed (it had not) and then went outside to look at the lines. After some time, the technician came back inside, changed the modem supply cord and said that he changed our profile from 24Mbps to 18Mbps because the loop length did not support 24 Mbps. From July 3, 2015 to July 10, 2015, our service interruption was 3-4 minutes per day. When I awoke on July 10, 2015, our service was down for over 2 hours solid. Since July 10, 2015, our service is back to intermittent.
I contacted AT&T on July 6, 2015 and spoke with an Anthony for the purposes of getting confirmation on exactly how many times a technician has been called to our house since the original installation. He could only see back 30 days. The second purpose for the call was to verify that our contract did not renew with the change back to 18Mbps. This is when I was told we were getting 12 Mbps. He asked if I wanted to put it back to 18 Mbps and I declined since I didn’t want to have that start our contract over even though 12 Mbps could not handle even the most basic necessities. Lastly, he offered $63 for our inconvenience and I asked if he felt $63 for 15 months of constant service interruption seemed fair. He agreed that it did not, but advised that he himself could not make an offer any higher. Anthony also told me that I should have called each month prior to paying our bill to request compensation for the connectivity issues. I explained to him that does not work since every person I speak with first checks to see if the bill has been paid, and if not, they want payment arrangements. I get the feeling of “I don’t care what problems you continue to have, you have to pay us”. During this call, he advised that he would create an email so we could be contacted by an AT&T manager that would be able to better serve us. Since I denied the $63 credit he placed that in the notes in case we changed our minds. No manager ever contacted us from July 6, 2015 to July 27, 2015 (the date we terminated all Uverse services). To further my point of how little AT&T values their customers: while we waited for weeks for a manager to call us, I received a call on July 24, 2015 to be REMINDED that a bill is available and due soon (which was paid earlier in the day). When we terminated our Uverse services, we were told that a manager tried to call on July 22, 2015 at 5:50 p.m. and could not leave a message. The claim was that he called my cell phone. Call logs from AT&T’s website for my husband and my cell phone numbers AND the house phone show that no such call exists. Either the manager called someone else’s number or he called the house phone while services were down. While these issues were happening, there was an AT&T billing error where AT&T sent February 2015’s bill before getting DirecTV’s billing information. Supposedly this happened because DirecTV bills 30 days and February has 28 days. None of this made sense to us since February has had 28-29 days for thousands of years. It took AT&T 3 months to fix this problem. As all accounts were linked, we were unable to pay DirecTV directly and were at the mercy of AT&T to correct this issue. Payments were made to AT&T though it only resulted in our AT&T account being credited. Despite not being billed, our DirecTV was on limited service until we contacted a manager with DirecTV. He did agree that since we were not billed that we had not done anything wrong. Finally on our bill for May 6, 2015 to June 5, 2015 (received probably around June 8, 2015), the full amount owed to DirecTV was on the bill due on June 26, 2015. During my many transfers at AT&T on June 18, 2015, 1 customer service representative insisted that I make payment arrangements for our bill that was not yet due and no balance was outstanding from previous months. She was curtly told I would pay the bill when the bill was due and not a second earlier. Again, AT&T was more interested in getting their money than actually helping their customers navigate around their shoddy service.July 15, 2015 we received an email stating that our order placed on June 18, 2015 had been completed. We had not requested any new services and during the June 18, 2015 call the only topic discussed was the DirecTV billing fiasco. After learning that AT&T paid then removed payment from the DirecTV account, along with the absurd amount of time it took for AT&T to fix the billing problem, we asked to have the bills separated. According to the order information online at att.com it shows that we requested Uverse Internet Turbo Max. This is wholly incorrect. We were tricked into a new 12 month contract in February 2015 when convinced that we needed more internet speed to stop the intermittent service and went from 18 Mbps to 24 Mbps. That speed was supposedly put back to 18 Mbps on July 3, 2015, but when I contacted AT&T’s customer service on July 6, 2015, I was told we had a 12 Mbps speed. At no time between February 12, 2015 and July 3, 2015 did we request to change our internet speed. It was changed on July 3, 2015 ONLY because the technician stated we did not have the loop length to support 24 Mbps. I called to see what changes had been made. Andre confirmed that our contract date was still February 2016 and that after July 15, 2015 our ETF would be $90. He also confirmed that we are only receiving 12 Mbps. The only change that counted as an order had been requesting DirecTV be billed directly to us. When we terminated our services on July 27, 2015, we were told the early termination was back to $120 with the explanation of “that’s what it says”.
During a review of all of the bills, for 12 months we received the Max Plus for $56.00 per month. We were to receive Max Turbo for the same price for 12 months (January 2015 to January 2016) otherwise we would not have upgraded due to all of the trouble we had just receiving the internet speed we had been paying for. The 1st bill after the upgrade shows the charge to be $57.00 and states that it was for a 6 month promotional offer, but 1 month later (February 2015) the charge was $67.00 so we did not even get the promised amount at all before the technician lowered us down to the Max package at $52.00 in July 2015. Unfortunately this was not noticed until we had already terminated service and I was reviewing all of the notes to file complaints. This had happened during the time when DirecTV’s billing was not being added to the entire bill and we were more concerned with getting that problem fixed.
When I was able to access the modem internal settings, the Cumulative Seconds with Severe Errors is extremely high. On July 1, 2015 it was 10,528 days 9:11:18 (nearly 29 YEARS) and on July 20, 2015 it was 4,294,945,490 days, 429496721:4294967265:4294967288. The modem had been rebooted several times between those dates and we’ve not had 11 million plus years of AT&T service. After this experience we will never have AT&T again.

The sad thing is that if he'd come here sooner, we probably could have helped him not have such a terrible experience. The call centers seem to have trouble handling anything out of the ordinary at all.

Cable Modem & WRT54GS - intermittent access

Several times daily, access is lost for minutes requiring reboot of Scientific Atlanta (DPC2100) cable modem & WRT54GS router; Comcast is blaming router for intermittent service - desktop hardwired to router w/ 2 laptops occasionally accessing wirelessly; is Comcast correct? Should I have to reboot modem & router daily? Suggestions? Should I convert to N standard?

thanks for the suggestion - which should have been followed by ...dummy ; don't know why I didn't think of that but, well, you know, ask first...

Com.motorola.service.main repeatedly displays... Sorry. What is causing this gmail ??

This happens all day long plus no service or intermittent service (Data) all day long.

That is a system file so I would say its probally a application you have installed because when you have a system app crashing it usually comes from something changing pr closing the application to access data and doesnt do it correctly..
Try booting into safe mode.... This will disable all 3rd party installed application and if the issue stops it is a application you installed causing the issue..
Enable Safe mode
Power the device off.
Press and hold the Power button then select Power off.
Power the device on.
Press and momentarily hold the Power button.
When the Motorola Dual Core screen appears, simultaneously press and hold Volume Up / Down keys.
Continue to hold the Volume Up / Down keys until Safe mode appears in the lower left.
While in Safe Mode, remove the most recently installed applications.
Power cycle the device then attempt to use the device.
If the device works properly, install applications one at a time to identify the application causing the problem.
Disable Safe mode
Power the device off.
Press and hold the Power button then select Power off.
Power the device on.
Press the Power button.

Phone line and routers

I moved to this house in 2006 and was with BT for phone and broadband. I had all sorts of problems and after several engineer visits and a few replacement routers, I switched to Talktalk. Since then I have had intermittent service problems, with DSL dropping in and out and sometimes losing all services. Replacement routers were again provided as the solution.
In January, after six years of an average 2.5mb connection I decided to opt for BT Infinity, BT Vision, BT phone and the free new line on offer.
I now have no DSL, my number has been changed, but at least Openreach have identified a major cable fault.
In anger I cancelled my original order, but quickly re-ordered. Now I have no idea what is happening with the new cable and the Infinity engineer is due on the 4th March.
Tonight I emailed details to a very helpful sales operator, with whom I placed my latest order. I even forwarded details to Warren Buckley, with a few positive suggestions.
My new payments were taken immediately from my bank account, but I still await promised refunds. We can reluctantly manage another week or so, without broadband, but I will let you all know how things progress!
Any useful advice, or help that can be offered will be much appreciated!
Brian

And if live chat are unable to help
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

At the end of my tether...

I am getting no joy at all out of the call centre staff in India, who for all their efforts seem unable to help me with my problem or in fact take the issue very seriously.
I originally ordered home phone and infinity broadband back on the 9th October, I was informed that BT did not need my MAC code as the line was showing de-tagged and was given a phone activation date of the 26th October and an Infinity engineer visit the same date - this was order number AGTAA912844
When the paperwork for this order arrived I noticed that the phone number that was on the order was incorrect - I phoned to ammend this information and was told that the only way to gaurantee that the phone number would be ported was to cancel the original order and place a new one. Reluctantly I did this and was given an order number of VOL011-56716064899 this came with an activation date of 4th Nov and an Infinity engineer date of the 5th Nov. (BT also offered a £36 credit as a gesture of good will for the delay with the order)
On friday 21st October I recieved a voicemail from someone with a Dundee phone number telling me that the date of the 5th had been cancelled, On Monday 24th October I tried to call back on the number provided and the line was either engaged all day or the one time it was answered it seemed the line was left open while a group of women shot the breeze about how awful their monday morning had been.
I complained through the online chat service and was directed to an Infinity Options team, who after a number of escalatons managed to get me a call back from a Manager by the name of Chris - he told me that the order had been flagged as a duplicate due to the previous cancelled order and that he would rebook the installation for the 5th. He called me back later that evening to confirm that he had booked this again.
I have now had ANOTHER voicemail from the same guy in Dundee telling me that AGAIN they have cancelled my installation date on the 5th November - today I have tried 3 or 4 times to get through to 'Chris' to see if he can work his magic again and all I ever get is someone in India who will not escallate my call without first having to go through the steps that they can do and having to repeat myself over and over again!
I am at the end of my teher with BT already and I am not even a customer yet - if this issue is not resolved ASAP then I will be cancelling my order and staying with my current provider - for all the potential benefits of Infinity this is just the most painful order process I have ever experienced.
Regards
Alex

BWEP
New member
Sent to      [email protected]
This is my current situation and like your self I am at the end of my tether
From the date of installation 20/10/11 I have had problems
Because the system requires a 24 hour verification the Engineer can only check that the system is installed from the installation disk NOT that it is working as implied by Page 3 Para 3 " What will happen on the day"
On verification and opening the system by   dedication icon you are invited to upgrade to the new Mail box. Which I did
A further pop up invites you to install a dedicated BT Yahoo Explorer 9
At no stage was I been able to use the email system on this dedicated BT Yahoo installation
I installed Chrome and was able to use my email .
This was confirmed by the Eninginee and on Firefox which he installed via on a remote link
This is a copy of his comments
The Engineer stated Quote " Failure of the update like all upgrade were subject to failure but would downgrade to the original mail box " Unquote
The resolution of the system was reduced in an attampt to complete the downgrade but Problem was NOT resolved
His conclusion was
UPGRADING to the new mail box from the system installed by the Installation Engineer corrupted the dedicated Yahoo Internet Explorer and attempts made to Downgrade to the original version failed.
SOLUTION Contact system suppliers and have Internet Explorer unistalled and reinstalle
As you will see fron the Addendum this  was  followed through but did not solve the problem
I am waiting for reply to my request to cancal my contract and on the Engineer's adnitttance is dammiing enough alone on the grounds for my request for a cancelletion to be accepted
Emails were sent to BTHelp but only acknowledged not replied to
A letter and copies of these were sent to
Mr Warren Bucklley Managing Director Customer Services ( signatory of letter of confrmation  dated 13/10/11 On VOLO11-56420******
I teleponed Bt london Office and I was told this was NOT possible !! I asked for his PA. NOT
possible
I was then twice put onto the auto number system . Impossible to comperhend !!
Prior to tlelphoning I had used the auto sytem and an over 60 minute wait the put throught to >India redirected to Glasgow back to India
This is a copy Transcript sent
SENT VIA INTERNAL HELP CONTACT RE NO 111028-00****
Original subject matter NOT ABLE TO READ 16 UNREAD EMAILS
I am advising you of my concern at NOT being able to use my Bt Yahoo
It was installed on the 20 th Oct and after experiencing difficulties with Reactivation it was activated on the 21 st
The Agreement states that the Installation Engineer would install the programme on one computer, which presumably means a in usable condition
How is this possible if the system cannot be reactivated for 24 hrs ?
If he had been able to check the system he would have found the Shortcut icon did not open a useable system. ( downloaded by him from the installation disk provided.)
Will NOT send emails
Shows x number of emails in My Inbox . This is inaccurate
No emails go to the My Inbox but are all saved as Drafts
The Speed Test does NOT respond
An Internal Popup suggested downloading a dedicated BT Yahoo Internet Explorer 9 http://home.bt.yahoo.com/
This has NOT improved the situation as is exactly as when opened from the Shortcut icon
Bt Yahoo open from CHROME does provide an intermittent service eg send emails but is NOT RELIABLE
The Speed Test has been completed once but others attempts the system has
NOT RESPONDED
I have sent emails to Tech Services which have NOT been acknowledged
I have had to contact Tech services by phone which is a mammoth task in itself
On ONE occasion I had to wait 60 min's for my call to be answered.
Another occasion I was put through to the wrong Service .I gave them my telephone number prior to being transferred and in the process I was cut off but my call was NOT reconnected
I have received assistance via a remote link and two lengthy session one some 100 min's plus.
The session was escalated and transferred to Bt Yahoo [email protected]
the problem was NOT resolved
Return call from Tech Services have been arranged but NOT returned. I have spent two wasted days writing in for a 10-00 hr call which did not materialize
A problem which should be addressed is the proficiency of the diction of the personnel of out sourced Service Facilities . I am sorry but in many cases the lack of clarity makes the problem more difficult and frustrating for the caller.
As a last resort I contacted Bt London Office and twice was put into the auto system with more frustrating waits
I rang off and reconnected and insisted I spoke to a " VOICE " NOT the auto system and was eventually connected to Accounts Management. SOME SANITY. I was given a number to ring which was faulty so I was NOT able to take advantage of this . !!
I was with my previous ISP for ten years but with numerous problems after being taken over by another ISP. I received a cold call from an Infinity Call centre and was promised an excellent service and that I would NOT experience these problems with BT
In all honesty the problems I had with my previous ISP palls INTO INSIGNIFICANCE the problems that I have experienced with BT through 20 th to today the 28 th .
I note from reading the Forum that I am NOT alone and I am considering to copying this to the Forum depending on the out come of your reply.
Since I have NOT had a written/email replies from previous emails it is my intention to mail recorded delivery copies of this to the Chief Executiveof ,BT Open Reach and Managing Directors , as copy list
I have sent copies of previous emails regarding these problem to Mr Warren Buckley, BT Customer Services Manager but not had the courtesy of reply. this was by first class post hence my intended use of recorded delivery
Need I say more
Barrie Peaple
ps By my count NOT is repeated 13 time !!
ADDENCDUM 29-10-11
BT Tech Services called at 0900-hrs today having been requested on the intermail system
Click here: BT.com Help from to call between 12-15,00hrs
The system was operated by him via remote link
The Engineer stated Quote " Failure of the update like all upgrade were subject to failure but would downgrade to the original mail box " Unquote
The resolution of the system was reduced in an attampt to complete the downgrade but Problem was NOT resolved
His conclusion was
UPGRADING to the new mail box from the system installed by the Installation Engineer corrupted the dedicated Yahoo Internet Explorer
and attempts made to Downgrade to the original version failed.
SOLUTION Contact system suppliers and have Internet Explorer unistalled and reinstal
1400 hrs
Making a final attempt to use Bt Yahoo as prescribed by Bt on their dedicated choice of Browser
Attempt (1) Control Panel>>>> Programmes and feature >>> Turn windows on and off >>> shutdown and restarted after both steps >.> Bt Yahoo was opened via the IE icon >>>system did NOT reconfigure after restart
>>. Problem was NOT resolved
Attempt (2 ) was repeated by turning off >>> shutdown and restareted >>> Internet Explorer was download from Firefox and reinstalled >> shutdown and restart >> System reconfigured >>> Bt Yahoo was opened via the IE icon >>> Problem was NOT resolved
Attempt (3) As (1) Bt Yahoo was opened via the IE icon >>> Problem was NOT resolved
About to Make a final Attempt (4) repeating Attempt (1) system did NOT reconfigure after restart >>> Problem was NOT resolved
15-10 hrs
MY FINAL CONCLUSION Windows Explorer has been fatality corrupted by the Mail Box Upgrade and on this premise it is my intention to request a cancellation of my contract in that the corruption caused BT Yahoo was unusable on the recommended dedicated   Windows Explorer server
I wi!! keep the forum posted
BWEP

Keep My Email How Does It Work With Outlook

I have two internet service providers, Verizon and another small local DSL/Phone provider. I have kept the Verizon for several years because neither has very good bandwidth and my household bogs down without 2 mediocre services, and for the email, which I have had for close to 10 years. Right now the Verizon line is not even usable. I had to call India twice and actually did get a person to repair the line 2 times. It worked for three weeks after the line was fixed, now, barely at all. I'm tired of spending $75.00/month for nothing. The support is horrible. The company could care less whether they keep you as a customer.
That being said, I'd like to get rid of it and turn the line over to the other local ISP DSL provider or God Forbid, try Home Fusion, and keep my email alias which I have used forever. I don't really want to hear about how I should have a gmail account or this is my fault for not getting an email address not linked to an ISP. This is what I am working with, and I need to keep the account.
I manage my email locally using Outlook 2010, and I have all of the old email. I sometimes occassionally use the web-based email, but not often.
First, if I buy the domain before I cancel, will I get my emails addressed to the alias [email protected], because none of the parties contacting me have ever addressed anything to the real email name which is a mixture of hard to remember numbers and letters.
Second and in particular reference to Outlook, would I be able to get and send emails from Outlook with the account currently set up for [email protected], or do I have to reconfigure Outlook to treat the name preserved under the domain purchase as a new account, and set up a new account in Outlook for the same email name after I purchase the domain to retain the alias email. In other words can I continue to send and received without any further modification to my existing account as it is now set up in Outlook.
By the way, Verizon has driven me to this. I would be perfectly happy keeping the DSL if it worked, but I can't continue to support a non-working DSL line to the tune of $75.00 (phone line plus dsl service), with such absolutely horrible support. I really would like to try the home fusion service but am not yet convinced I should due to all of the reports about the low caps, phantom data usage, and intermittent service from some.

I was really hoping they would do it that way. I mean why have to create the wheel twice. When they update ACR LR uses it just like Bridge and Photoshop and Elements. And, I do mean uses the ACR plug-in, just copy it to a LR folder and you are updated. Is this what they did? Or, do we have two things to download from Adobe when they add new camera support? Robert <[email protected]> wrote in message news:[email protected].. >I believe that LR uses ACR for processing RAW, so as ACR is updated, so is >LR.

How to get rid of duplicate copies of Mail in inbox?

Hi,
Actually, I have two separate questions that both relate to Mail version 1.3.11 running on an I Mac G5 using 10.3.9. I had Total Access which is earthlink.net's software configure this program, Mail, when I recently upgraded to DSL with them. Now, I'm getting duplicate copies of email in my Mail program. I may have accidentally chosen something which I now can't locate in Total Access. Does anyone have a clue as to how I could go back to just getting one email rather than duplicate copies?
The other question is: is there any incompatibility between this version of Mail and DSL? I know that may sound odd, but we're having intermittent service and think it's probably a routing problem. However, I notice at times when I want to go on the internet and check the mail, the Mail app freezes and I have to perform a force quit. Then when I want to go to google say, my connection is gone. It's not gone for good, but it makes me wonder if there's some glitch between the Mail program and Total Access. I've asked Earthlink.net and they say "no," but I'm asking all of you because I'm not convinced.
Thanks so much for your help!
Lucin

Hi,
Actually, I have two separate questions that both relate to Mail version 1.3.11 running on an I Mac G5 using 10.3.9. I had Total Access which is earthlink.net's software configure this program, Mail, when I recently upgraded to DSL with them. Now, I'm getting duplicate copies of email in my Mail program. I may have accidentally chosen something which I now can't locate in Total Access. Does anyone have a clue as to how I could go back to just getting one email rather than duplicate copies?
The other question is: is there any incompatibility between this version of Mail and DSL? I know that may sound odd, but we're having intermittent service and think it's probably a routing problem. However, I notice at times when I want to go on the internet and check the mail, the Mail app freezes and I have to perform a force quit. Then when I want to go to google say, my connection is gone. It's not gone for good, but it makes me wonder if there's some glitch between the Mail program and Total Access. I've asked Earthlink.net and they say "no," but I'm asking all of you because I'm not convinced.
Thanks so much for your help!
Lucin

Visual Studio Online incorrectly assigns stakeholder licenses to MSDN subscribers

We recently added on our Active Directory for Visual Studio Online. This has caused numerous challenges including a few folks with valid MSDN subscriptions stilling showing as stakeholders and thus preventing the ability to check in code. This has become
so disruptive we started scaling licenses in Azure to be able to check in code.
When I log into msdn.microsoft.com, I see the below error text.
Duration (Pacific Standard Time): <label id="datestart" style="margin:0px 10px 0px 0px;padding:0px;border:0px;outline:0px;line-height:14.9760007858276px;background:transparent;">Thursday, March 5, 2015 12:20:00
PM</label>
To (Pacific Standard Time): <label id="dateend" style="margin:0px 10px 0px 0px;padding:0px;border:0px;outline:0px;line-height:14.9760007858276px;background:transparent;">Friday, March 6, 2015 7:00:00 AM</label>
Impact:
- There may be intermittent service interruptions
User Action:
- We are working to get this issue resolved. Thank you for your patience.
This message is incomplete and I do not know if the challenges we are facing are related to the outage.
What is the current MSDN downtime problem and where can I go to get more detail in the future?
Any ideas why our eligible MSDN subscribers are still showing as stakeholders (if not related to the MSDN downtime problem)?

Hi smmullen,
Since this thread is more related to Visual Studio Online, I will move it to the right forum for a better response. Thanks for your understanding.
Best regards,
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