International usage charges

I'm just a little confused about how international usage works. If you don't sign up for any kind of plan and take your iPhone (to say India, where I'll be headed), will the phone still work and if so, what charges will apply? I will be using the call and voicemail feature little to none and I won't be getting incoming calls, but what about text messaging and safari? How much will those cost me if I don't agree to any plans? Or will none of it work at all?

Alice K,
You will want to enable International Roaming with AT&T before you leave to allow you to make/receive calls internationally. AT&T would be your best source for international charges for calls and text messages. You can read the following article for more information about international travel with your iPhone:
http://support.apple.com/kb/HT1686
International data charges can get fairly expensive. The new iPhone 2.0 software will enable you to turn airplane mode on (which disables cell networks, so you will not receive calls or use the cell data network) but also turn Wi-Fi on, so you can still access local Wi-Fi networks and hotspots. Therefore you can still browse on Safari when you are within range of a Wi-Fi network without being worried about data charges. In this mode, you will not receive calls or missed call notifications, however. You can find out more information about the iPhone 2.0 software by watching this guided tour:
http://www.apple.com/iphone/guidedtour/
Hope this helps,
Jennifer B.

Similar Messages

International Usage - WARNING - Outrageously expensive!

I bought a iPhone the day it was released, absolutely love it, and a week later went to Europe. The phone works great over there and so does EDGE, i.e just as slow as here..
Got home, received my first AT&T bill: THEY CHARGED ME $940 FOR INTERNATIONAL DATA ROAMING - TOTAL USAGE WAS 40MB.
I called AT&T and complained - I didn't recall the promo for "unlimited data" clearly excluded international - was told "they happen to have a $24.99/month international data plan for the iPhone with 20MB of data" - no unlimited data plan was available, even though you can get one if you have a 3G card for your laptop.
Also, while international roaming IT WILL COST YOU 50 CENTS PER SMS YOU SEND AND 15 CENTS TO RECEIVE ONE - NO PLAN IS AVAILABLE!
The end of my story was I got 20MB for $24.99 but I had to pay $470 for the other 20MB.......
So if you plan to use your iPhone internationally:
- Tell everyone not to send you SMS's and don't send one yourself
- Don't use Google Maps, Safari or Mail, unless in Wi-Fi zone
- Alternatively get the 20MB plan
I can only conclude current AT&T policies is a total rip-off when it comes to international usage. Maybe it would be cheaper to get an account with the European carrier later this year. AT&T surely needs some competition.

I am sorry to say that I told everyone so (among others who did the same). The iPhone is NOT a good international device. I posted several comments on this. Be aware that it is not just downloading items yourself, Internet use or email/messaging. The iPhone has a serious operational deficiency in that constantly updates the weather, clock and stock Widgits throughout the day. Over a week or two this can add up to hundreds of KB and you have no control over this. (I bet at least 30% of your charges are foir this, Check your datalogs and look for weird data access times such as in the wee hours of the morning).
Message was edited by: Host

Why is it that it takes 48 hours to update my international usage?

As a subscriber to the 500 minutes Verizon World Plan I find the practice of updating of the usage 48 hours after the making of a call highly suspect. My choices here is either risk going over the limit unknowingly - and being hit with an excessively high charge - or not using all of the minutes that I am paying for! If my bank handled my checking account in this manner, I am sure the government would shut them down.
Each time a call is made - international or not - the number called and the duration of that call is recorded. Why is it that the international account is not immediately updated right after that call? CableVision international plan does it! I know there is absolutely no reason - other than one to sucker the consumer into either going over the limit or to not use all the allowed minutes - why this updating cannot be done. I worked in IT for more than 50 years - computer operator, computer programmer, system programmer, data base administrator, network specialist - explain to me what is the limitation in your system design that prevent the immediate updating of the international usage account.

Without having more specific information from you - and BTW - don't just repeat the question in the description area of your post - provide some details - here are a number of basic troubleshooting steps that you can try.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Quit all apps and restart. Go to the home screen first by tapping the home button. Quit/close open apps by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
If Safari is bogging down on you ....
Go to Settings>Safari>Clear History, Cookies and Data. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

Process to implement register usage charges ?

Dear Experts,
Can nybdy pls tell tht how this scenario can be handled?
whther it is taken care at Device management level or billing level? if psble.
How is this process handled?
I want to create a register group with three registers types morning peak ,evening peak and normal usage hour rates where for a single day i want to (according to different usage charges) measure the consumption for on-peak and off- peak rate types & normal usage?
e.g
register 1 morning peak(0600- 1200 hrs)consumption 100 units
register 2 evening peak (1800-2200 Hrs) consumption 200 units
register 3(1200-1800 & 2200-0600 hrs) consumption 50 units
i want that the consumption accrding to the usage hrs gets stored in different register or is there another way to incorporate this type of situation.
How this gets reflected if i create only one register?if psble.
How is this stored at the register level if for a morning peak,evening peak and normal usage hours?
Help wud be appreciated.
Thanx in advance.
Edited by: sapuser sap on Aug 21, 2008 7:12 AM

Hi,
it sees as you should check the IS-U-EDM parts of IS-U including RTP (real time pricing). Otherwise it's quite hard to create this example.
As usually IS-U meter reading is just DAILY based, you can have one meter reading a day which is used in billing. So - if you set up three different registers those CAN contain your morning, evening and normal peak. In Billing you will have to take care of that - which will probably not that easy.
Therefore probably please consider using EDM as there ou can have reading values for each quarter of an hour (you also can have values for each hour and so on). I hope that helps a bit.
KR
Uwe

Broadband usage charges explained

Your broadband usage is the data that you upload and download from the internet. This includes activities such as internet browsing, watching a video online, online gaming, and downloading.
We have a usage policy that covers monthly usage allowances and manages the use of specific applications on the BT network, and is measured on each calendar month (from the first of the month to the end of the month).
More details on our usage policy are available here.
What are BT's Monthly Usage Allowances?
BT offers a range of monthly usage allowance options, so you can choose the product that best suits your needs.
Allowances for broadband products introduced from 1 February 2013:
Allowances for other broadband products:
What is broadband usage?
When you access the internet you are uploading and downloading data – your broadband usage.
There are three main factors that contribute to the total amount of usage we measure on your line:
•The number of devices you're using to access the internet at any one time (for example, computers, laptops, smartphones and tablet computers);
•The amount of time you're on the internet;
•The kind of things you're doing.
Some activities involve more usage than others. Watching a video, for example, involves downloading loads more data than looking at a simple web page or a sending a short email. The table shows what kind of usage is involved with some common activities:
*these sizes are approximate and can vary.
Our broadband options have different amounts of monthly usage allowance designed to suit different types of broadband users. Read more about monthly usage allowances and our broadband options.
I’ve been charged broadband usage charges, how can I keep an eye on my usage?
Your service won’t be affected if you go your monthly usage allowance, but you will be notified via email if you reach 80% (if you’re on a 40GB limit product) or 70% (if you’re on a 10GB limit product) of your usage allowance each month, and a further email if you exceed your allowance in a particular month.
We will send emails to your active BT primary email address (e.g. btinternet.com) that was set up when you ordered broadband or an alternative email address that you have given us for the purpose of contacting you.
If you exceed your usage allowance, you'll be charged for additional usage in units of five gigabytes (GB), at £5.30 per 5GB.
To help you keep track of your usage we provide a usage monitor which shows how much of your allowance you have used and how much is remaining, each day. You can access the usage monitor through your online account by clicking the 'View my broadband usage' link in the broadband services section. If you haven't set up an online account then you can register at www.bt.com/mybt.
Click here for help on how to use the broadband usage monitor.
If you're finding your monthly usage allowance inadequate and are regularly paying charges for additional usage, you can upgrade to a product with a higher usage allowance. Upgrade your broadband here.
I need further help
Why not post your question in the Other Broadband Queries board for further advice about your usage.
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Park_Ranger wrote:
... but they charge £5 for just 1gb ! (A £1 a gig I could accept).
It should be £5 for 5GB, but unfortunately it's charged in 5GB chunks (so it is effectively £1 a gig)...
From the Broadband usage policy:
http://bt.custhelp.com/app/answers/detail/a_id/10495/~/broadband-usage-policy
"If you exceed your usage allowance, you'll be charged for additional usage in units of five gigabytes (GB), at £5 per 5GB. Charges will apply from the second month you exceed your allowance and will be shown on your BT bill."

Data Usage charges, 5C Verizon FaceTime?

I'm confused since I had thought that FaceTime didn't use data that I would be charged for. But I see that setting has enable cellular data for FaceTime.
Back in March I made a lengthy call to a friend in another state & after awhile switched to FaceTime. I am on Verizon w the More plan w 250 MB data allowance.
I got notice of my bill & it shows a huge overage in data. So I am truing to figure out why. I remembered that lengthy call & my phone shows it as 2 hrs 29 min (442 MB). I guess that must have been the reason, but I was unaware that would use data. Mo before data was 121.19, months before that 80.52, 67.84, 59.04, 107.73
Most of the call was inside where it should have been using my wife. But I also decided to walk outside to show my friend around where I live (we both used to live in CA & now have moved to different states). My wifi doesn't extend much outside--not even to my car & I went out to the front of our long driveway which was definitely out of range of my wifi.
But then after walking around the area & went back inside & most of the call took place inside in range of wifi. So, would it have switched to cellular data when I got out of wifi range & then stayed using cellular data even after I was back inside?
In my usage, I see a call showing 5 min at that time. Wondering if that was before I switched to FaceTime?
Also, after awhile, I decided we didn't need to still be on FaceTime & looked to try to turn it off but didn't see a way to do that.
So I'm really confused how this works?
In addition, I had previously entered the log in info for the wifi at my office. Not too long ago, I noticed that it wasn't connected to the wifi there, so wondering if it lost the log in when I updated iOS? Or why it would forget a previous wifi log in that I should be using all the time?
Also, I do have my iPhone set up w my iPad mini as a mobile hot spot but it is turned off. It sees that when looking for a network, but am I correct in assuming that it since it is turned to off, it won't use it until I turn the function on?

CBearsDada wrote:
I have the following "Usage Type/Event Description" on my detailed Data Usage Charges screen:
PAYGO $1.99MB 3G HNDST356
I understand that this is the $1.99/mb usage rate, but is there anyway I can found what this was (mobile web, etc). I'm trying to get a handle on my daughter's charges and this keeps popping up every month. Does Verizon charge her line whenever someone sends her a text with data attached?
Thank you for your inquiry. Adding to what was stated, the message from above about PAYGO $1.99MB 3G HNDST356 sounds like its referring to the Backup Assistant. As long as that line is registered on My Verizon, a limited one credit of $1.99 should be reflected on the billing statement once per billing cycle. Please review your billing statement carefully to see if the credit is present. Also, data usage is not based on whether or not a phone was touched within the last couple of days. Its based upon if any data usage was incurred from the beginning of a bill cycle that goes until the end of the bill cycle. In other words, you can use data 3 days after a bill cycle started and then not use any data at all for 2 days afterward. The two days of not using data does not eliminate the 3 days that data was used. Data attachments are not used in text messaging but in picture messaging or email. For example, you can send a picture and attach another picture to that same message for it to go to someone. As long as you have a unlimited texting/picture messaging package on that line, it should not be billed for that message with the attachment.

IP Reserved for Internal Usage?

Perhaps I'm missing something obvious, but what does the following LAN setting in a Router do/refer to?
"IP Reserved for Internal Usage:"
Thanks,
Malcolm

Perhaps I'm missing something obvious, but what does the following LAN setting in a Router do/refer to?
"IP Reserved for Internal Usage:"
Thanks,
Malcolm
Hi Malcolm,
Networking address space for the IP protocol is broken into classes — A, B, and C. (There is also Class D for multicasting and Class E for a small set of very reserved,“don't ever touch these” addresses.) In each of the Class A and Class C spaces, there are address ranges reserved for internal, non-Internet use (or a non-Internet routing space for IP traffic). There are two ranges in the Class A space: the 10.0.0.0 to 10.255.255.255 range (also represented as 10.x.x.x) and the 172.0.0.0 to 172.255.255.255 range (172.x.x.x) You may be using one of these spaces in your networks for internal addresses assigned to various hosts (network devices).
Hope to Help !!
Ganesh.H
Remember to rate the helpful post

My buddy lives in the UK and I live in NY we both have Iphone 4's can we use iMessage to text to each other or will it still be an international text charge?

My buddy lives in the UK and I live in NY we both have Iphone 4's can we use iMessage to text to each other or will it still be an international text charge?

so im imessaging my friend in scottland from phone number to his phone number, i am on verizon, so i wont loose my out of network text(1500 per month) and it will be on my data and i WILL NOT be charged international text or data?... i called a apple rep today at the shadyside store(pittsburgh) and he told me otherwise and said iwill be having international text?
sorry just trying to be thoruogh etc not ment to nag

Iphone for international Usage

I'm heading to Ireland in a couple weeks and would like to know about international usage. Anybody know how I go about this? I have AT&T.

NittanyAgent wrote:
I'm heading to Ireland in a couple weeks and would like to know about international usage. Anybody know how I go about this? I have AT&T.
FIRST you must have your phone account enabled for International roaming. You call them to do this. Then you add a voice roaming package, that reduces your call costs from $1.29/minute to $0.99 per minute. For data it's a little better.
I suggest adding the data roaming package, but when you get to Ireland go to any phone store and buy a cheap phone (~ £20) and a pay-as-you-go SIM and use it for voice calls. You can add and remove the data roaming package, however, it must remain on the phone for 1 billing cycle.
Almost forgot the link to roaming package options: http://www.wireless.att.com/learn/international/roaming/affordable-world-package s.jsp#data

Data Usage Charges Skyrocketing

In the past two months I have seen my data usage charges going through the roof and nothing has changed with my usage which is very limited because I always have my phone connected to my home WiFi and at work to work Wifi so I only had 2 gigabytes of data and I didn't have any overages until April and then my phones suddenly has between and 3 and 4 gigabytes but I have not changed anything relative to data usage. I am not on Facebook or any other social media and have a personal laptop and work laptop and so I am not on the web on my phone at all and don't use the GPS or download movies. When I called customer service I had someone who was very helpful and when he looked at the usage he also thought it was odd given previous months and said he was going to run a check and get back to me, but as usual once you hang up with customer service you never hear back. The odd thing was that the day after my billing cycle started I was already to 90% of the monthly bill which is just not correct. I truly believe that Verizon is padding everyone's bill because we cannot refute it since they don't provide the actual websites you went to. However, if I was being subpoenaed verizon would have all that detail for lawyers. My next step is to contact the better business bureau because this is shameless and verizon customers have no recourse and no one at verizon will help. I am stuck with my two year contract, so I think we need to also write our congressmen and women to get them to act on this blatant fleecing of the American public.
>Shortened Subject Line<
Message was edited by: Verizon Moderator

I understand your concerns mgratsch and know it's frustrating to have a higher data usage than expected. We can certainly review the usage and determine if its correct. You can send a private message with your name and mobile number and we can discuss the usage in more detail. What phone do you have? Do you have email set up or notifications coming through your phone. All of this can cause data usage also. Do you browse the internet at all or download applications? Some apps may have a bigger data usage than others. Let's figure this out together and just as a reminder, don't forget to change your plan to prevent overages for data http://bit.ly/xdDajD .
KinquanaH_VZW
Follow us on Twitter @vzwsupport

Using Whatsapp to call incurred international roaming charges

Please permit me to introduce myself
Account Number: [removed]
Executive summary:
I used an Iphone App called Whatsapp that allows users to exchange online messages and even calling. I used that app to make an app to app call to a friend in India.
And I was shocked to see that Verizon has billed all the talk time to international roaming and the bill is a HUGE amount close to $775
Issue in detail
Total minutes talked - 296
Billed - $775+ (at international roaming rate $2.30/minute)
Please consider the following facts
-I used Whatsapp to talk to Iphone app to app call
-I had called same Whatsapp number in india
-A few times all happened with in a month/same billing cycle
-First time it happened in my history with Verizon
-I don't have international plan so I did not know my cell phone can make international calls through Verizon (Have never made one via cell phone/verizon)
-I have no way of knowing that this is being charged to my account until I see the bill (I saw and reported this within a week of the ebill date)
-The app clearly says this //Using WhatsApp while your phone is connected to Wi-Fi should not incur charges from your carrier. Please note that some Wi-Fi networks may have charges or usage fees.//
http://www.whatsapp.com/faq/en/iphone/20970433
Please consider the following as a LOYAL verizon customer
- 15 year LOYAL verizon mobile customer (customer since 2000 since I landed in the US)
- Never left Verizon , not even once
- Always paid my bill on time (automatic payments)
- Have converted MANY customers from other carriers to Verizon
In this background I would humbly request you to put yourself in my shoes and see this issue as a mistake/software glitch which I had no way of knowing until I see the bill.
I request you to do the needful to see it as what it is , a mistake , that was not done by me but a software of which I have no knowledge of.
Being a long standing LOYAL Verizon customer , I beseech you to do the right thing and reverse all the charges related this incident.
Following is the log of my efforts to work with Verizon customer support
Dates called April 5th 1 hr
April 6 - 4 hrs
Ian did the right thing
He converted the calls to regular international long distance from 2.39/min to 29 cents a minute , convenience plan.
I agreed and he said its waiting on supervisor's approval which is 24 hrs.
I called again April 7 I was told it might take 48 to 42 hrs
I called again on April 10 and I was told the supervisor did not approve.
I spoke to many and finally reached Ms.Brooke who introduced herself as the top most supervisor in the building (Employee [removed],Kentucky call center)
Personal information removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Hi JJKAY,
The EXACT same thing took place for my wife. She used the WhatsApp to make calls and it ended up going to a number in Turkey. Verizon sent NO Alerts at all that this would be International charge OUTSIDE of our International calling plan.
My wife made calls using the SAME app to Mexico and it went through without charges.
We have also been customer for numerous years.
I called Verizon to see how this occurred and got the technical folks, who first told me as they told you, they could change to the Global plan and then pay a reduced $/min. However, then the supervisor stepped in and would not approve.
Verizon seems to think they have no responsibility to send ALERTS or allow for ALERTS when it goes well beyond the ordinary.
Did you get Verizon to provide a credit as a customer?
I would like to know, as I am about to switch and then make this a case of Verizon and show how much they care about customer retention. Thanks in advance.

International usage need Help

How can I Disable/Enable EDGE? Since I'll travelling abroad I don't want to get screwed by AT&T. I've just learnt that their international charges are 2.49/min for the country I'll be visiting and that doesn't include EDGE usage.
I'm posting this question coz AT&T didn't really offer much help and gave me the facts listed below; to use EDGE u have 3 options.
1. 2c/Kb
2. 24.99/Monthly with 20Mb limit
3. 59.99/monthly with 50Mb Limit.
Thanks for the help

vbeachcomber,
In addition to the suggestion to turn off data roaming, if you are still concerned about it you could enable a SIM pin. A SIM pin would also require entering in the SIM pin before making voice calls.
If you continue to be concerned about it, which I don't see a technical need for but can understand, you could remove the SIM card.
Hope this help,s
Nathan C.

Ipad 3G International Usage

Hello everyone, i hoping to be an Ipad user in the near future and i have a question about the 3G. As a UK user... if i brought a 3G sim card and then went on holiday or anywhere other than the UK. Would i still remain connected to the 3G network or any other network other than wifi?

Some helpful information I have discovered while motorhoming and boating throughout the US & Canada.
traveling internet for my laptop / Iphone 3g and now Ipad 3g.
I purchased a virgin mobile mifi hotspot for $149.00 Radio Shack USA $40/Month unlimited usage, pay as you go (they now have changed to 5 Gigs at full speed, and slow you down if you exceed 5 GB in the current month).
A small external device that allows up to 5 connections within a 40 foot range.
Charge it up and it is good for 8 hrs standby and 4 hours usage.
When I travel in Canada, I switch to my rogers mifi hardware and get similar rates for travel in Canada. (I don't know if Rogers offer pay as you go)
I am now conflicted on buying a 3g ipad or non 3g and simply continue with the usage of my virgin and rogers mifi's.
I may travel abroad and neither my virgin mifi or rogers mifi (rogers has a roaming agreement with ATT USA, very expensive tho) will not work and therefore am in the same predicament as you should I travel to Mexico, the Bahamas or England.
Now for my question....
Can I buy a mifi device that allows me to switch sim cards to the respective countries and buy local time? rather than possibly paying $150 for each piece of hardware.
Thanks,

International Calling charges $2.50 per minute

I used the *611 tool to add international calling to my plan. It was super easy but I've been financially assaulted with charges. Here's how things transpired:
1) Dialed *611 and stepped through the options, some via key strokes and verbal direction, ultimately I added international calling to my plan.
a. At no point in this process was I prompted by the automated system of my potential charges; I was not advised of them via email or text either. I thought that was strange but, unfortunately, moved on with my day without follow-up.
3) Approximately 1 week later I called my friend in Australia and spoke approximately 60 minutes.
4) Bill arrives: $237.55. It's normally $74.51. A 218% increase!
5) Called customer service (spoke with Anthony) on 3/17/15. Was advised that I was charged $2.50/minute for my international call plus taxes!!
6) 3/20/15 Anthony called me back, as he was granted approval to provide me with a $30 credit. Anthony provided excellent service and support by demonstrating kindness, listening and follow-thru, and I say this NOT because I was provided a credit, but because he truly was pleasant to work with.
My grievance is in regards to what I feel are deceptive practices: no confirmation of charges upon adding international calling via *611, nor was a confirmation email or text sent to my attention. Why? Can this be improved?
My requests: more thorough advisement to your international calling customers when making the *611 tool as accessible as it is. Sure, I like ease and keeping it simple, but I don't like the lack of communication that I was provided and the outrageous charge. On behalf of myself, current and future customers, I ask that you review this particular feature within the *611 tool.
I've taken my lessons from this process and I ask that you consider my circumstance so to improve the customer service experience.
Thank you.

I know International charges can add up fast, jai4. I'm sorry the automated process was not clear of charges. All of the International plans, options and rates are available online here: http://www.verizonwireless.com/landingpages/long-distance/ Since the services were used, we're unable to issue more credits. Again, I'm really sorry! VanessaS_VZW

International Roaming Charges, $4,500

While in India on a business trip, ATT suspended use of my iphone - not for lack of payment, for excessive charges incurred using the phone. I paid the charges incurred my first week in India, $1,700 and they turned the phone on again. Another week in India and three days in UK and Spain I returned home to a call stating I owed another $2,800.
I have the ATT's international plan and tried to use wifi for data but realistically, when you need to check email, you use what is available as often as needed.
Short of never using the iPhone for business again, does anyone have a solution?

The only way to keep your charges down is to turn off Data Roaming and only use WiFi while travelling. Data roaming is very expensive, even if you have a special plan for it. You have no idea how much data you are using at the time, unlike when making a phone call or sending SMS.
For me it is not an issue. When I travel I purchase a local SIM and put it in my legally unlocked iPhone. Due to Australian regulations on the locking of phones I have this option. The USA does not have this option, legally.

International usage charges

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