Internet Explorer and compatibility mode error

Whilst using DMXZone's HTML5 video player, it throws up a problem on some PC's stating there is an error and states to run in compatibility mode.  Is there a line of code I can insert into the page that forces compatibilty mode to work?  The client insists that they don't have to explain to every customer what to do.
Thanks

'If the problem is with IE8 or below, this is because they do not support html5, the html5 shiv/js file if you are using one, only allows css styles to be applied and gives no other functionality.
PZ'
OK - thanks for looking into it for me.

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