Internet not working for a current time!!!!!!

My Interenet has been going out at the same time every night around 11pm -12am. I also have phone service through comcast which also obviously goes out. It does not come back on for hours. I work from home and teach classes on the internet. This is REALLY a problem. I have called numerous times in the past months and had a tech come out with no solution. I try to send a refresh and it ALWAYS fails. It has even failed when the Customer Service Rep assists. I am thinking about replacing the box. If this does not help I will change my service. I have had Comcast in a different city in the past and never had these issues. FYI: My Cable TV always works fine.

Review the troubleshooting tips at this sticky and post the downstream power levels, downstream SNR and upstream power levels on all channels.  Before you replace the gateway, the signals need to be confirmed that they are in spec.
http://forums.xfinity.com/t5/Basic-Internet-Connectivity-And/Connection-Troubleshooting-Tips/m-p/1253575#U1253575

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