"Invalid Export Option" Crystal 2008 SP3, Windows 7, Outlook 2010 (32 bit)

We have one client reporting that they get "Invalid Export Option" whenever they try to email a report.  We used the supplied code with VS 2008 to implement the ability to view, print, export, and email reports.  Our Windows 7 computers all work without issue, except for the one with 64 bit Outlook (which is a known issue), so I'm guessing this is security/SPAM protection at the client, but it doesn't affect any of their XP computers. 
Any suggestions would be greatly appreciated

Thank you for the info, much better.
Have them download the trial version of CR 2008, they will have to do a Repair install of your app and CR runtime when they uninstall the trial version. Then see if they can export from the Designer.
Or if you prefer they not have access to the designer then use ProcessMonitor and follow along as they try to export, look for access Denied entries. I assume all other export formats work? Most have a pop up also to see if it's a CR issue.
There are few options for security settings in Outlook itself to not prompt but like you say it appears they are not even getting that far. Could be the pop up is behind your app, I've seen this happen before.
I did a google search and found quite a few posts on this issue. You may want to search also to see if something will help your user to get around this issue.
Possibly adding your app EXE to the trusted list in their Anti-virus software may help also. And if you haven't done so look in the various logs in their AV and Firewall and even Event Viewer to see if it captures and access denied errors.
Thanks
Don

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