IOS 7.0.4 update crashed phone - stuck on iTunes and plug screen

Attempted to install the latest update and phone just got stuck on a black screen with the iTunes icon and the USB icon underneath.  I have attempted to power off/on countless times.  I have also tried to hold the power and home button down at the same time to reset.  I have followed the directions on Apple to reset it as well; plugging the USB into my Mac and holding down the power/home button at the same time while putting the plug in the phone.  No luck.  I am to the point now I am attempting to restore the whole phone.  While restoring it says it is in recovery mode (still stuck on the same screen for about 18 hours now). 
Frustrated and disappointed with Apple.  Was already irritated that the battery life has been a nightmare since initial 7 install and now this.  I am concerned that I will have NOTHING on my iPhone when and if I get it fixed.  I am most concerned about losing my contacts.  I realize things may be retrievable, but this is all unnecessary if the frequent updates would just work right to begin with. 
To make things worse, I work in a public education institution going to 1:1 iPad initiative and one of two people responsible for making sure the iPads are working properly.  We will soon have to update every iPad (over 800) and concerned what issues this update will do to our iPads.
I have searched online and others have experienced this same issue. 

I guess you have never experienced an update to Windows? It's software. Sometimes things don't go as planned. It could be a misbehaving app that caused the problem.
Try another device, one of your 800 iPads and see if you have any problems before you make a judgement. I have updated 4 IOS devices without a problem.

Similar Messages

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    It is in Recovery Mode. Connect to the computer and iTunes and follow this support document. http://support.apple.com/kb/ht1808

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    Additionally, if you continue to have charging issues with your device, this article has some good information as well:
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  • Ipod Touch Stuck on Itunes and USB screen(more details inside)

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    Anybody? lol. Really need help with this problem, as I have no idea what to do at this point. The Ipod doesn't do anything more now than show that screen I described before. If I hold the power button down, it just goes right off, it doesn't even give me the slider option. And it's still resetting over and over again...

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    Hello saaz72,
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    Maybe here:
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    I can not use the phone at all.  It is frozen on the iTunes and USB screen.  iTunes is not recognizing the phone as connected either. What do I need to do to fix it.

    Open iTunes on computer. Connect iPhone to computer with Lightning Cable. Hold both home and power buttons for about 20 seconds until iTunes recognizes the iPhone in Recovery Mode. Click the Restore button of iTunes. If there are any problems with this, you have 1 year Warranty with Apple. Make Genius reservation or set up service and take or send to Apple for resolution.

  • HT1414 while updating iOS 5 my iPhone responses nothing but logo of iTune and USB port, now what can I do?

    while updating iOS 5 my iPhone responses nothing but logo of iTune and USB port, now what can I do?

    Do just like the diagram indicates:  connect your phone to your computer, open iTunes on the computer and then restore.

  • I just updated my phone to iso 7 and it will not activate my push notifications or facetime and I'm connected to wifi help???

    I just updated my phone to iso 7 and it will not activate my push notifications or facetime and I'm connected to wifi help???

    Hi Heva79!
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    If you are still experiencing this issue after a restart, you may want to attempt the steps for a reset as outlined in that same article. Thanks for coming to the Apple Support Communities!
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  • Everything is updated!!  iPhone, iPad, iTunes and MacBook Pro...  All I am trying to do is drag content from my iTunes Library to the devices.  iTunes gets stuck EVERY single time!  What usually triggers the Non-Sense is when I am adding a 2nd file!

    Everything is updated!!  iPhone, iPad, iTunes and MacBook Pro...  All I am trying to do is drag content from my iTunes Library to the devices.  iTunes gets stuck EVERY single time!  What usually triggers the Non-Sense is when I am adding a 2nd file!
    Why does iTunes SUCK??
    1) Many items greyed out in the menu bar, for well over 2 years, maybe more!
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    If you do it gets stuck for HOURS and HOURS in "Preparing To Update" and the little activity circle never completes, ever!!
    I used to be able to drag over 1000 tunes, movies, etc. go have breakfast come back and it would all be on my device!!
    Can't do it anymore, one song at a time, maybe an album at a time, or one movie, and that is it!!
    If you do a 2nd item the other items stop loading and never continue!!
    This is so BAD, I don't understand how they don't have this fixed yet!!
    Please tell me I am not the only one!!
    ...and If I am tell me how to fix it!
    Very appreciated,
    Joe

    Everything is updated!!  iPhone, iPad, iTunes and MacBook Pro...  All I am trying to do is drag content from my iTunes Library to the devices.  iTunes gets stuck EVERY single time!  What usually triggers the Non-Sense is when I am adding a 2nd file!
    Why does iTunes SUCK??
    1) Many items greyed out in the menu bar, for well over 2 years, maybe more!
    2) I Can't drag more than one piece of content from your iTunes library to any device (iPhone, iPad)
    If you do it gets stuck for HOURS and HOURS in "Preparing To Update" and the little activity circle never completes, ever!!
    I used to be able to drag over 1000 tunes, movies, etc. go have breakfast come back and it would all be on my device!!
    Can't do it anymore, one song at a time, maybe an album at a time, or one movie, and that is it!!
    If you do a 2nd item the other items stop loading and never continue!!
    This is so BAD, I don't understand how they don't have this fixed yet!!
    Please tell me I am not the only one!!
    ...and If I am tell me how to fix it!
    Very appreciated,
    Joe

  • I have had to update my iphone 4 through itunes and it has come up that itunes has found a iphone that is in recovery and needs to be restored, I cannot loose all my pics on my phone so need to know what I can do! My phone is not working now.

    I have had to update my iphone 4 in itunes and it has now come up with a message, itunes has found a iphone in recovery and needs to restore it.
    I dont want to do this as I cannot loose all my pics on my phone!
    My phone is now not working and has an itunes symbol on it with a usb cord!!!!
    Please help!!

    Reset, hold both home and power buttons until the iPhone begins to start, try this a few times if necessary. If still problem, you may have to just Restore your iPhone to get it working. In the future sync your iPhone with iTunes routinely and when it contains important data, iCloud when set correctly will do this for you continuously.

  • My phone stuck on the log in screen and the only thing apears the apple logo why is that happening?

    my phone stuck on the log in screen and the only thing apears the apple logo why is that happening?

    First try a Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons
    If no joy... Try a Restore...
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    2: If the device appears in iTunes, select and click Restore on the Summary pane.
    3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
    From Here
    http://support.apple.com/kb/TS3281
    Make sure you have the Latest Version of iTunes (v11) Installed on your computer
    iTunes free download from www.itunes.com/download
    Note on Recovery Mode.
    You may need to try this More than Once... Be sure to Follow ALL the Steps...

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