IOS DEVICES receiving iCoud Possword failure Notifications

I am submitting this issue for a relative who is unable to use her Apple ID because fails.  My cousin owns  two IOS DEVICES; IPad and iPhone    and is experiencing receiving "ICloud password failure" notifications on both devices.  I submitted her issue to the iCloud Forum and received no replies and I hope the iPad Forum can offer some type of recommendation to solve this issue.  Several weeks ago she changed her Apple ID password because of a possible Security breach and she believes the change was successful.  I recommended she attempt to to change her password again and re-input her information into her IOS devices. When attempting to make the password change, she received the Security Question she originally answered , but her answer this time failed.  Can the iPad Forum offer a resolution or a recommendation as my cousn's next step of action.

You have to make sure that Port 5223  is open for your iOS devices
If you support push notifications and want Apple mobile devices to receive push notifications over your Wi-Fi network, you also need to open port 5223 on your enterprise Wi-Fi network. Port 5223 is an outbound TCP port used by the Apple Push Notification
Service (APNS). The mobile device initiates the connection. For details, see
http://support.apple.com/kb/TS1629 .
Technical Requirments for Lync Mobility
http://technet.microsoft.com/en-us/library/hh690030.aspx
- Belgian Unified Communications Community : http://www.pro-lync.be - MCM/MVP/MCT

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