IP Profile Perpetually stuck causing slow connecti...
Hi,
Hoping someone may be able to help. Despite following the recommendations on this forum I am still struggling to improve my IP Profile and I don't believe my low bandwidth is due to a bad line.
These are my current ADSL status:
DSL Connection
Link Information
Uptime:
17 days, 7:50:53
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
715 / 3,019
Data Transferred (Sent/Received) [MB/GB]:
796.44 / 10.36
Output Power (Up/Down) [dBm]:
12.0 / 0.0
Line Attenuation (Up/Down) [dB]:
14.0 / 23.5
SN Margin (Up/Down) [dB]:
8.0 / 20.0
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
13 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 807
HEC Errors (Up/Down):
0 / 807
Line Profile:
Fast
and when I've run the BT Wholesale Performance Test the results are similarly poor:
Download Speed (MBps) 2.59
Upload Speed (MBps) 0.52
Ping Latency (ms) 51.88
Not sure what my next steps are - but hoping you maybe able to advise.
Thanks for reading
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Im disappointed in MS right now. -
i have an ipod touch and it is disabled cause my cousin changed the password and forgot what it is so now it is stuck .. i connected it to the itunes but still the keypad didnt appear and couldnt remember the password.. anyone can help me ?
Place the iPod in Recovery Mode and restore via iTunes.
iOS: Wrong passcode results in red disabled screen
If not successful, try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
Hi
Does anyone else have these issues? And BT, please read all of this message...
Firstly, none of my queries have been answered or dealt with by BT, secondly, I have done the suggested ‘steps’ to resolve my issue over 30 times. When my upload speed is faster than my download speed, then something is wrong when my current connection is: Download: 224 kbps/Upload: 448 kbps…
Really? Average Broadband Speed in the UK
OK, it’s like this… I ordered BT in April 2012 and your website stated that Infinity would be available for me in August of 2012, either way, 12 months later I’m still waiting. As a point of interest, you have changed your Infinity statement recently to state “Fibre optic broadband is estimated to be in your area between March 2013 and June 2013. Please note that these dates have been provided by our supplier and are estimates. Dates may be subject to change due to factors outside our control such as; delays agreeing cabinet locations with your local council or unforeseen issues encountered during the construction of your street cabinet.” Is this because too many people are complaining that you have miss-sold your services? A quick forum search online says yes! I have attached screenshots from the old message that I saw when ordering.
New Message:
Old Message:
So, after I placed my order in April 2013, A BT Engineer comes to my home, puts in a new line. I connect to said new line via the Ethernet cable provided in the box for my new BT Hub. Now with all connection issues, I have swapped out the cable for others and always reverting back to the provided cable by BT when I still get the same rubbish results. My computer has been formatted 4 times, the last was to do a clean installation to Windows 8. No matter what OS I have installed, I still get really terrible speeds. For my area, it states I should get an estimated and whopping “2Mb-6Mb” download speed range. My copnnection has dropped, slowed to a crawl and even disconnected me for hours, this is every week since the line has been installed.
I have worked in the IT industry as a network engineer and I’m tired of BT’s argument that the fault is my own and that you shirk the responsibility when it’s you’re equipment and your installation that I’m using. SO, How can it be the wiring in the house when I connect to a wall socked that you installed (and is literally 46 inches away) and a hub that you sent to me? Now, I have so much noise on my line that at times I cannot hear people who call me. If I answer the phone or make a phone call, my internet connection just drops and I get the, oh so familiar, orange flashing light on my BT Home Hub. I have had many noise margin resets.
I have spoken to over 30 representatives, at least 10 of them reading from notes and scripts and most did not read my call or problem history, including the last response from a tech guy. Yes I have changed my ADSL Filters, both that came with the HUB and 2 different ones that I went out and bought (at my own cost). I took of the face plate on my wall socked and I am using the test/master connection. I have changed all the cables and swapped them back. I have done everything possible and yet my problem remains.
After I complain and someone checks my line, I get a steady connection (Download) at around 4.125 kbps for about 4 days, then the problem comes back again, so this tells me that it is not my home wiring or equipment, but the steady connection from the pole to either the street cabinet or the datacentre/exchange.
All I want is a stable internet connection, if I can’t have infinity yet, so be it, but I want a stable connection. Is that too much to ask?
On contacting BT they advised me to do the following (Again)
BT Stated: That they've checked my line today and the results would suggest that there should be no problem with my broadband performance Well of couse it's working now because they did a noise margin reset and 4 days later, back to snail pace (this happens every time they do a niose reset). I AM syncing at the exchange and have a stable line connection. The latest speed test results show a downstream sync rate of around 4.2mbps, which is within the accepted range for your line. If your broadband is performing as poorly as you've explained, it may be because of a slow throughput problem within the property.
Then they suggested I do try the following (also again):
It is very important that you please try the following steps and monitor for 48 hours, even if you have already done some of them:
Please try your broadband hub and adsl filter directly into your internal test socket of your main telephone socket (remove the bottom plate of your socket by undoing the 2 screws). If your socker doesn`t split in two, then please unplug all equipment from all extension sockets and try your hub and filter and ethernet cable direct to the master socket front plate.
Please reboot your hub (push pen nib into pinhole on back of your hub for 10 seconds and release).
Please change the adsl filter if possible.
Please try with an ethernet cable (yellow ends) instead of wireless connection.
Please try a different computer if you have one.
You can also run a speed test on the BT speedtester website. Please do this whilst in internal test socket (or master socket front plate) and using ethernet cable and monitor for 48 hours.
They also appreciate my co-operation in doing the above tests and if my broadband is still performing poorly after completing the above (again which I have done over 30 times), then I will need to send a broadband engineer to your property, but this visit should then be free of charge, as you would`ve eliminated all your own internal equipment and wiring from being a possible cause of the fault, so please email back to us if you require a broadband engineering visit.
My previous problem was this:
I woke up this morning and after an hour trying to get connected, I received an email from my boss telling me that he has to let me go because I can’t submit my work on time. This is all due to crappy slow speeds and drop-outs from BT. So thanks for that. Saying I am now very angry is a pure understatement!
I am now going to write to Ofcom and your head office and I will now change providers. You miss sold me with the hope of getting Infinity and a year later, I’m still waiting. Less than 1mbps for daily internet is pathetic. I work from home and as a Visual Effects artist I download and upload massive files and I have struggled. There’s no point getting a business line because my speeds will still be the same.
Also, I was informed by one of your representatives that I didn’t need to pay the reconnection fee and a late fee that I occurred last month because it took YOU 5 days to switch me back on after I paid my bill in full (and each of the 6 reps I spoke too couldn’t understand why my services was not restored). I was also informed in my last email from BT that you have no record of this and I still have to pay, well I’m very insulted and I’m sorry, it’s what I was told so I will not be paying it.
The service I have received has been terrible. Your support people don’t really help me and I get canned answers and brush offs and crappy excuses that would fool most people. The line and connection speed is not worth the money I pay for it each month.
Its 2013 and BT still doesn’t have super fast broadband for everyone. At the moment, it would be faster to send an email printed out and strapped to a pidgin and please spare me your excuses about planning permission and estimated dates (which you keep changing each month. Why can’t you just say you don’t know when Infinity will be available instead of getting people like myself to sign up with the home that it will be available shortly). You simply do not care about your customers. My neighbours all have the same issues, so I know it’s not just tied to me. The last lady I spoke too told me that the fault was on my end. Well my Phone and Hub are connected directly into the box that YOUR engineer installed for me and you have the nerve to tell me that I have to pay for an engineer to come out? Not a chance, especially now that I have no job thanks to your poor internet and support.
So I have now had enough.
M Knight.
Michael KnightHi Conrad.
Thanks for the message. I've had BT looking into line problems for a year now, and they want ME to may for an engineer to come out (untill my last complaint where they stated that one will come out for free, but I'm still awaiting a reply from BT about that).
As for being stuck with the connection, well I'll fight BT in court because I am not getting my monies worth and at £26 a month and a download speed of 224kbps is terrible. I don't really want to have to change providers because it's a hassle, but I feel I have no choice. Virgin is in my area with 100mbps, so why am I putting up with such dire connection speeds. If I wait till December, I can cancel, but mhy should I have to wait when I am not getting a good service?
I feel your pain with dates being pushed back, dangling a carrot infront of a donkey if you ask me.
Thanks.
Mike.
Michael Knight -
Hi all, with any luck someone here will be able to offer some wisdom!
Until recently my broadband has been faultless (well not bad anyway), in the last week or so it seems to have nosedived in terms of performance, and I am struggling to work out why. I have been through India, and I have my modem plugged into the test port of the master socket, here is wat things look like in the Hub Manager:
Line state
Connected
Connection time
0 days, 0:53:56
Downstream
8,126 Kbps
Upstream
440 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
20.3 dB / 32.9 dB
Line attenuation (Down/Up)
10.0 dB / 4.2 dB
Output power (Down/Up)
0.0 dBm / 12.0 dBm
Loss of Framing (Local)
34
Loss of Signal (Local)
3
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 4294967264
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
3
The three errors are me pulling the cable out to rest the conenction. The massive FEC / CRC errors are a bug I think. Does anyone know about Loss of Framing and what 0dBm output power are?
I ran the BT speedtest and got some truly terrible results, which said that my profile was 7000kbps, good, and my download was 146kbps, bad.
Anyone know what might be causing my super slow connection? I disconnected all computers barring my laptop in case somethign was secretly thrashing the service, but it didnt help.
Thanks in advance,
Mark.I have similar problems. My connection was fine until about a week ago, when I started getting noise on my phone.
This has now been fixed, but since then, my Broadband connection speed has dropped from around 2M to 135k. I had an engineer out this morning to check what had been fixed during the first engineer visit (to fix the phone) and once he'd finished, he tested in to the socket to find that he could get 7M speeds. However, since he's been gone, I've plugged my setup back in and still get speeds of 135k.
I've tried removing phone connection so only router plugged in, I've changed filter to see if that was the issue - only things I've not yet tried because they are more hassle first off is trying another ADSL cable and/or a new router
My Hub manager shows the following, but not sure if this helpful to anyone, or if anyone can point me in the right direction of other things to try, I'd be greatly appreciative.
Thanks
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:56:42
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.7 dB / 22.0 dB
Line attenuation (Down/Up)
15.0 dB / 8.5 dB
Output power (Down/Up)
19.8 dBm / 12.3 dBm
Loss of Framing (Local)
34
Loss of Signal (Local)
3
Loss of Power (Local)
0
FEC Errors (Down/Up)
13 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
3 -
Ip profile at stuck at 7.99mbs whist router synced...
Good evening,
I have been migrated to adsl2+ in the last 3 weeks. My tp link router was causing me problems in the first week so i have swapped back to my homehub. The router stats show:
Line state
Connected
Connection time
10 days, 3:07:23
Downstream
20,939 Kbps
Upstream
1,271 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
3.3 dB / 5.6 dB
Line attenuation (Down/Up)
10.5 dB / 6.9 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
921 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
905
On the wholesale test my ip profile is giving me only 7.99mbs. Is my profile stuck! The connection has been stable for 10 days and thought my profile would go up to allow me full speed. Do i need my profile resetting to obtain full sync speed???
ThanksFAQ
1. Best Effort Test: -provides background information.
Download Speed
8.68 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 8.68 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 7.99 Mbps
2. Upstream Test: -provides background information.
Upload Speed
1.06 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 1.06Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
These are test results with a wired connection and hooked into test socket,the router is synced at just over 20mbs as shown in the original post??? -
IPhone 4 is stuck on the connect to iTunes screen and won't activate?
My friend wanted me to back up his iPhone 4 but when he brought it over it seemed like it was in recovery mode and it is stuck on the connect to iTunes screen. He never connected the iphone 4 to iTunes before this and I know he didn't tamper with it. When I try to sync the iPhone 4 with iTunes it accepts the iPhone but I keep getting a message that says that " the iPhone cannot be activated and may be damaged & to bring it in to the nearest Apple Store" this makes no scense cause the phone has not been tampered with at all & it seems that everything on the start up menu is working fine, the touch screen, voice prompts, the volume up/down, vibrate, home and sleep/power buttons are all operating properly? The only thing is that he hasn't payed his bill and AT&T shut his service off, but I don't think that this would cause the phone to go into recovery mode. What does cause the iphone-4 to go into recovery mode and why would I even have to activate the iPhone-4 if it was already set up? If this has happend to anyone else or if anyone can help me out on this one, I would appreciate it even if the answer ends up being that he needs to take his iphone-4 into the Apple Store or AT&T because the iphone-4 is under 6 months old and like I said has no physical damage at all? Help anyone???
well I only have a 3gs so I'm not all up on the current but the way I see it you have a few option's depending on the route you want to take,
If you don't mind loosing what's on the phone (if you want to try save info try 2 before 1)
1. (Best Chance) put the iphone into DFU mode, (1. turn off iphone while plugged into computer, then hold the sleep button count to three 2. then hold the home button whiile still holding the sleep button, count to 10 3. release the sleep button but keep home button,) then itune should detect the phone and offer to restore it, this should restore it
1b. I would repeat above with a active SIM card, doesn't make a difference where I live but you never know
1c. I wouold try On difference Computer (rule out bad download, currupt driver's etc etc
If you want to try save the information then I would say you are doing some of this at your own risk as I'm not sure about apple rules regarding these, the steps should all be legal but might void your warrently so be warned!
2. Download a utility call Tinyumbrella ( http://thefirmwareumbrella.blogspot.com/ ) and have you phone connected and run the program, on the left should be a list of connected devices (make sure itunes is closed) click on the device connected and on the right click exit recovery, hopefully your device will reboot normally, (there's also an fix recovery option but I've never used that)
2b this option is to jailbreak your phone as that "hacktivates" your phone if using this option and it works I suggest a FULL backup then follow option 1 above, download a program call Redsn0w ( http://blog.iphone-dev.org/tagged/redsn0w ) and follow the instructions that come with it, again if this works I suggest a full backup then follow option 1 about even if you do wish to stay "jailbroken"
this advice is just some idea's as you have given no information on what happen or firmware involved current mood of phone ^^ I can only hazard a guess at the problem< if after these steps is doesn't work i suggest trying to bring it back and get someone professional to look at it
Message was edited by: Nightweb
Something happened to post -
Bug report: Energy Manager causes slow performance...
Very slow Windows Startup..
Energy Manager's plans and the problem occured using any plan as I remember, and it wasn't an issue with the maximum processor state. I had heavy disk usage, especially access to the Page File, which is what the person in the second link I posted also described. CPU usage was low. The disk usage was seemingly not related to Energy Manager (Chrome was usually the worst), but removing Energy Manager completely resolved the problem. If you would find it helpful. I'm quite confident that even with Maximum Processor state at %100, CPU usage was low when it was slow, and that disk access was the culprit.
previously have use 1.0.0.31 or 32 not sure.
Windows 8.1
Im using Lenovo Energy Management Driver
1.0.0.28
4.6.2014I actually have the same problem. Sorry to work on a old thread, but...
I've got my Lenovo B50-70 less than 1 month ago, and had switched it to SSD and had set everything up and is working perfectly. However there are a bunch of lenovo programs that came pre-installed. This computer is used mainly for work and I really don't like programs that suddenly pop-up and ask you to do stuff, as it is quite distracting, and with Lenovo Energy Manager being one of them so I removed it. (I did do some research before I remove...)
Everything was fine, until when I try to switch on my wifi (I usually have it off, as I use LAN most of the time)... For the B50-70 there is a airplane button on F7, which allow the user to switch wifi and bluetooth on/off. That button was unresponsive... After some digging it is actually related to the power energy manager being removed. So I've downloaded the latest version from Lenovo and it was working again...
However though, whenever I start my computer it is taking so long to start... And I tried uninstalling the power energy manager and it solved the problem... And I am stuck with either having no wifi on/off ability or a really slow boot, which loses the whole purpose of the SSD. After you enter your username and password it originally takes around 5~10 seconds to login, now it takes over 1 minute.
I have found this other link, which says Lenovo Power Manager having the same problem.
https://forums.lenovo.com/t5/ThinkVantage-Technologies/Bug-report-Power-Manager-causes-slow-performa...
There is a solution, which you can change the registry to switch a function off. I've tried it and it didn't work, which is not surprising as it's a different program.. But I am hoping that Lenovo can provide a similar solution for Lenovo Energy Manager... -
Firefox much slower connecting to all web sites than Internet Explorer. Why?
Over the last few weeks, Firefox has become much slower connecting to virtually all web sites that I frequent than does Internet Explorer. Nothing has changed on my computer other than occasional downloads of Firefox "improvements".
A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes -
Slow connection in one server if accessing through Cisco ACE
Hi,
Good day, Can someone help me on my problem? I have 3 servers, server1, server2 and server3. When one pc accessing the server 3 application via Cisco ACE, it experienced a slow connection but when direct access without Cisco Ace, it's fast. The connection of this PC through cisco ace and direct access have no issue.
What need to do in my configuration? Below is my configuration
logging enable
logging timestamp
logging trap 7
logging buffered 7
logging monitor 7
logging host 167.81.126.5 udp/514
logging host 137.55.152.147 udp/514
resource-class SG_01
limit-resource all minimum 0.00 maximum unlimited
limit-resource sticky minimum 10.00 maximum equal-to-min
boot system image:c4710ace-mz.A3_2_0.bin
login timeout 30
peer hostname singapore-ace2
hostname singapore-ace1
interface gigabitEthernet 1/1
channel-group 14
no shutdown
interface gigabitEthernet 1/2
channel-group 14
no shutdown
interface gigabitEthernet 1/3
channel-group 14
no shutdown
interface gigabitEthernet 1/4
channel-group 14
no shutdown
interface port-channel 14
description ISOLAN-ACE-TRUNK
ft-port vlan 99
switchport trunk native vlan 1
switchport trunk allowed vlan 12,14,112
no shutdown
clock timezone SGT 8 0
ntp server 137.55.152.1
context Admin
member SG_01
access-list ALL line 8 extended permit ip any any
access-list ALL line 9 extended permit icmp any any
ip domain-name ysn.psg.philips.com
probe http singapore_01
description This probe used to monitor application url-app-script
interval 5
passdetect interval 5
request method get url /insiteserverstatus/insiteserverstatus.aspx
expect status 200 200
open 1
probe http singapore_02
description This probe used to monitor IIS-login-page
interval 5
passdetect interval 5
request method get url /InSiteLumiledsApplication/
expect status 200 200
open 1
probe icmp uplink
description This probe used in conjunction with ft track host
interval 2
faildetect 2
passdetect interval 3
parameter-map type connection PARAM_L4STICKY-IP
exceed-mss allow
rserver host sggysnysn1ms013
ip address 137.55.152.135
inservice
rserver host sggysnysn1ms014
ip address 137.55.152.136
inservice
rserver host sggysnysn1ms018
ip address 137.55.152.145
inservice
serverfarm host PLI9058
probe singapore_01
probe singapore_02
rserver sggysnysn1ms013
inservice
rserver sggysnysn1ms014
inservice
rserver sggysnysn1ms018
inservice
sticky ip-netmask 255.255.255.255 address both SG_GROUP_01
timeout 720
replicate sticky
serverfarm PLI9058
class-map type management match-any HTTPS-ALLOW_CLASS
class-map match-all L4STICKY-IP_141:ANY_CLASS
2 match virtual-address 137.55.152.141 any
class-map type http loadbalance match-any NO_MS018
50 match source-address 137.55.155.31 255.255.254.0
class-map type management match-any SSH-ALLOW_CLASS
2 match protocol ssh source-address 167.81.124.0 255.255.255.192
3 match protocol ssh source-address 167.81.126.0 255.255.255.192
class-map type management match-any remote_access
2 match protocol xml-https any
3 match protocol icmp any
5 match protocol ssh any
6 match protocol http any
7 match protocol https any
8 match protocol snmp any
policy-map type management first-match remote_mgmt_allow_policy
class remote_access
permit
policy-map type loadbalance first-match L7PLBSF_STICKY-NETMASK_POLICY
class class-default
sticky-serverfarm SG_GROUP_01
insert-http X-Forwarded-For header-value "%is"
policy-map multi-match PLI9058-VIPs_POLICY
class L4STICKY-IP_141:ANY_CLASS
loadbalance vip inservice
loadbalance policy L7PLBSF_STICKY-NETMASK_POLICY
loadbalance vip icmp-reply
connection advanced-options PARAM_L4STICKY-IP
interface vlan 12
description Client-side vlan
bridge-group 1
no normalization
mac-sticky enable
access-group input ALL
access-group output ALL
service-policy input PLI9058-VIPs_POLICY
no shutdown
interface vlan 14
ip address 137.55.152.236 255.255.255.248
peer ip address 137.55.152.237 255.255.255.248
service-policy input remote_mgmt_allow_policy
no shutdown
interface vlan 112
description Server-side vlan
bridge-group 1
no normalization
access-group input ALL
access-group output ALL
nat-pool 1 137.55.152.141 137.55.152.141 netmask 255.255.255.192 pat
no shutdown
interface bvi 1
ip address 137.55.152.189 255.255.255.192
alias 137.55.152.188 255.255.255.192
peer ip address 137.55.152.190 255.255.255.192
description Bridge-Group 1 Virtual Interface
no shutdown
ft interface vlan 99
ip address 192.168.1.1 255.255.255.252
peer ip address 192.168.1.2 255.255.255.252
no shutdown
ft peer 1
heartbeat interval 100
heartbeat count 10
ft-interface vlan 99
ft group 1
peer 1
priority 150
peer priority 50
associate-context Admin
inservice
ft track host test1
track-host 137.55.152.234
peer track-host 137.55.152.235
peer probe uplink priority 50
probe uplink priority 50
ip route 0.0.0.0 0.0.0.0 137.55.152.233Hi Earsdale,
All the three servers are using the same configuration, so, I'm afraid it's not possible to give you a simple answer. You will need more troubleshooting.
I would recommend you to start by checking the differences between the servers because one of those differences is certainly causing the failure.
Also, it would be helpful to get traffic captures on the TenGig interface of the ACE to compare the behavior of the connection when going to the different servers, as well as the differences when being load-balanced vs accessing the server directly.
If you need help with this troubleshooting, you can always open a TAC service request
Regards
Daniel -
My iPad is stuck on the connect to iTunes screen
My iPad was given to me from a friend who couldn't get it to work, So Im not totally sure of the steps leading up to the current issue.
Currently the iPad is stuck at the connect to iTunes screen, it doesn't appear in iTunes, not even in DFU mode. I am running Lion and it has yet to even appear in system profiler. I have tried 2 cables, both work fine with my iPhone but not the iPad. I cant tell if it charges or not, the battery is charged for now, and pluging it in doesn't tell me anything. Any ideas? or is it just a shiny paper weight?
Thanks.I would make an appointment at the Genius Bar of an Apple store. Check here to see if it is still under warranty:
Apple - Support - Check Your Service and Support Coverage
However, you do not a warranty for the Genius Bar. -
Ip profile possibly stuck?
it appears after training my connection i seem to be getting a roughly stable connection rate of 5200kbps but for the past 4 days i have been stuck on a rather low download speed so wondering whether my profile is stuck?
it appears that im also staying on a 12 SNR where before on adsl1 i was on a 9 SNR.
out of curiosity the latency type still says fastpath but my ping in games is pretty much how it was with interleave on, is this normal?
if my profile is stuck could it be unstuck please?
. Best Effort Test: -provides background information.
Download Speed
2754 Kbps
0 Kbps
4000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 2754 Kbps
For your connection, the acceptable range of speedsis 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :5283 Kbps(DOWN-STREAM), 440 Kbps(UP-STREAM)
IP Profile for your line is - 2500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 18.34:23.87:57.82 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
/usr/sbin/adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 8000
Channel: FAST, Upstream rate = 440 Kbps, Downstream rate = 5283 Kbps
Link Power State: L0
Mode: ADSL2
Channel: Fast
Trellis: UN /DN
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 12.7 24.1
Attn(dB): 42.0 22.2
Pwr(dBm): 0.0 13.1
Max(Kbps): 6364 888
Rate (Kbps): 5283 440
G.dmt framing
K: 166(0) 56
R: 12 8
S: 1 1
D: 32 8
ADSL2 framing
MSGc: 59 12
B: 165 55
M: 1 1
T: 1 1
R: 12 8
S: 0.9992 4.0000
L: 1425 128
D: 32 8
Counters
SF: 4640757 4186722
SFErr(CRCErr): 84 0
RS: 301649256 2346555
RSCorr: 14339 0
RSUnCorr: 1197 0
HEC: 57 0
OCD: 1 0
LCD: 0 0
Total Cells: 939096955 419656
Data Cells: 40920296 27840
Drop Cells: 0
Bit Errors: 0 0
ES: 179 0
SES: 2 0
UAS: 112 0
AS(Uptime): 75361
INP: 1.07 2.00
PER: 16.23 18.00
delay: 7.99 8.00
OR: 32.02 8.00
Bitswap: 8023 0
Total uptime: 246627
Total time = 1 days 20 hours 33 min 9 sec
/usr/sbin/adslctl: ADSL driver and PHY statusStatus: ShowtimeRetrain Reason: 8000Channel: FAST, Upstream rate = 440 Kbps, Downstream rate = 5283 KbpsLink Power State: L0Mode: ADSL2Channel: FastTrellis: UN /DNLine Status: No DefectTraining Status: Showtime Down UpSNR (dB): 12.7 24.1Attn(dB): 42.0 22.2Pwr(dBm): 0.0 13.1Max(Kbps): 6364 888Rate (Kbps): 5283 440 G.dmt framingK: 166(0) 56R: 12 8S: 1 1D: 32 8 ADSL2 framingMSGc: 59 12B: 165 55M: 1 1T: 1 1R: 12 8S: 0.9992 4.0000L: 1425 128D: 32 8 CountersSF: 4640757 4186722SFErr(CRCErr): 84 0RS: 301649256 2346555RSCorr: 14339 0RSUnCorr: 1197 0
HEC: 57 0OCD: 1 0LCD: 0 0Total Cells: 939096955 419656Data Cells: 40920296 27840Drop Cells: 0Bit Errors: 0 0
ES: 179 0SES: 2 0UAS: 112 0AS(Uptime): 75361
INP: 1.07 2.00PER: 16.23 18.00delay: 7.99 8.00OR: 32.02 8.00
Bitswap: 8023 0Total uptime: 246627
Total time = 1 days 20 hours 33 min 9 secpost edited by poster
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
High Packet Loss, High Ping and Slow Connection Ov...
Hi There,
I have been a customer with the BT unlimited broadband package for a little under two years and up until recently have had no real issues with the service. This was until around 3/4 weeks ago I noticed that the internet was very slow and certain online games or applications like Netflix would lose all of its quality or stop completely. At first I thought nothing of it and simply reset my BT Home hub router, and sure enough everything was back to normal. However after around 2-3 hours of moderate use (gaming online or watching Netflix) the problem surfaced again.
Now I am lucky if I can get the entire way through a 40 minute TV episode before the quality drops and/or the service requires buffering. I have already contacted BT via the helpline and the service lady ran through the obligatory steps (turn off, wait 5 minutes, reset the home hub etc.) but she failed to understand that although rebooting the home hub does alleviate the problem initially, the symptoms of a slow connection, high packet loss and high ping always return within an hour.
Four the last couple of weeks I have been trying to investigate the problem myself and I have done the following things:
Tested the line using the master socket (no difference)
Opened the ports on my firewall within the home hub (no difference)
Directly wired in the computer instead of relying on the wifi (no difference)
Tested for interference from neighbours wifi using inSSIDider office (it wasn’t, operating on different channels)
Switched every device that requires internet off apart from the PC (no difference)
So with all that in mind I am fairly confident that it is nothing within my house that has caused a significant reduction in internet quality.
Now I have tried my best to display the problem I am having by recording the connection quality for the last 24 hours. The table below represents the condition and quality of the connection after leaving it a period of time without resetting:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 21:52:14
Downstream:
12.96 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.7 dB / 5.4 dB
Line attenuation (Down/Up):
29.4 dB / 16.4 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
987297 / 12745
CRC Events (Down/Up):
254 / 15268
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
2437 / 252630
Error Seconds (Local/Remote):
189 / 36430
And here is a result of the ping and packet loss during this time:
Now I immediately reset the home hub after running that test and ran the test again. These are the results I a achieved within 2 minutes of internet connectivity:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:01:05
Downstream:
13.77 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.4 dB / 5.6 dB
Line attenuation (Down/Up):
29.4 dB / 16.4 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
159 / 12746
CRC Events (Down/Up):
1 / 15573
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 252639
Error Seconds (Local/Remote):
1 / 36438
Even within the time it has taken to compose this page my internet quality has nose-dived from the previous result above to the following:
Connection Information
Line state:
Connected
Connection time:
0 days, 00:52:31
Downstream:
13.77 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.1 dB / 5.4 dB
Line attenuation (Down/Up):
29.4 dB / 16.4 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
14544 / 12749
CRC Events (Down/Up):
14 / 15584
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
72 / 252647
Error Seconds (Local/Remote):
10 / 36449
What is causing this poor quality in connection and what can be done to rectify the problem?
Thank you for your response in advanced.
Regards,
Richard.Thank you for you quick reply, I have just moved my hub to the master socket again and re-run the test and I seem to be getting the same results.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:17:47
Downstream:
12.96 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.0 dB / 5.2 dB
Line attenuation (Down/Up):
28.7 dB / 15.9 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
26417 / 5
CRC Events (Down/Up):
1 / 303
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
31 / 11
Error Seconds (Local/Remote):
10 / 36522
I have also checked if the bell wire was attached and it is not. My socket is of the new type with the inclusion of an inductor on the faceplate. My ADSL filters and modem cable already have the middle connecting pins removed so I don’t think it is a wiring problem, at least in my apartment anyway. I have also searched for problems with the exchange and they are showing green for my area. (Liverpool Central)
I have just rang the quiet line and I do not appear to have any noise on the line. However, all I have is a cordless phone and I know that is not ideal for determining noise due to the radio frequency interfering with the phone speaker.
Again thank you for you time on this issue.
Regards,
Richard -
Error playing movie on slow connection
I get the following error when I load a movie with slow connection:
Cannot read property 'symbolData' of undefined
I've managed to find the cause:
Movie_edgeActions.js file is invoked with autonomous function as soon as it loads. Unfortunately, the Movie_edge.js file is usually much bigger than the edgeActions file (we're talking about dozens of kbs for the edge file compared to 3, maybe 5 kb for the edgeActions file). So on slow connection, the actions file is executed before the edge file is even loaded into the browser.
Very easy to simulate:
Open the movie with fiddler running as a proxy.
Use fiddler "simulate modem speeds" and "Disable Caching" options (Rules->Performance).
I think it's a serious bug. It's very likely to happen when surfing on 3G...
Until it is fixed (I'd love to have a due date estimation), I'm planning on manually changing the autonomous function call, and call it myself when both files are loaded. I'll try to cope with it myself, but if anyone has already done it, or know how I should do it, I'd be happy to get some guidance.
Addition: I've changed the anonymous function to a named function and I call it on AdobeEdge.bootstrapCallback (I did something similiar to this post).
It works great with normal connection, but on slow connection the callback is never called. Moreover, I see the edge.js file being transfered on fiddler with http status 200, I also see it in chromes network monitor with status 200, but it doesn't get added to the scripts list on chrome developer tools. So I think the problem is actually in the preloader itself. I'll try working around it somehow...
Last thing regarding performance - is there a plan to include in the publish an option to create the entire movie (preloader, actions and edge) as a single minified js file?
We have an implementation that coordinate 5 different movies, which implies loading 15 different js files (or at least 10, because I can integrate the preloaders into my own js file). As you probably understood, on 3G it can mean lot of times until the entire application is loaded.
Thanks,
LiorEDIT: I reverted the changes in the actions file (it works also with autonomous function).
The AdobeEdge.yepnope.errorTimeout is declared inside AdobeEdge.requestResources function in the preloader, so I declared this function in my main html, so it won't be overriden by any of the generated preloaders
What do you mean "so I declared this function in my main html".
Can you help me by providing samples of your code? This errorr is pissing me off!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Cheers. -
TS1398 Slow connection and exclamation mark next to wifi
I have a very slow connection to the internet and there is an exclamation mark showing next to my wifi connection in setting, how do I remove this and is this causing the slow connection?
Try this:
1. Turn router off for 30 seconds and on again
2. Settings>General>Reset>Reset Network Settings
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