IP Profile stuck! Please help!

Hello,
For some reason my IP profile has lowered and is stuck. I've not had any problems for the last year, but 4 days ago my IP profile dropped to 2000Kbps and hasn't gone back up yet. I've spoken to bt help, but both the people I spoke to didn't seem to have a clue about IP profiles and it is so hard for them to deviate off their script. I've posted my stats below, can you see any reason why my profile won't go back up? It's only been connected for 11 hours as I swapped filters then. It was connected for 4 days prior to that with the same stats and my profile never went back up. Any tips on how to increase my IP profile?
Thanks!
Line state
Connected
Connection time
0 days, 11:37:16
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings<script type="text/javascript"></script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
7.4 dB / 24.0 dB
Line attenuation (Down/Up)
15.0 dB / 7.5 dB
Output power (Down/Up)
17.8 dBm / 12.4 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
2 / N/A
HEC Errors (Down/Up)
N/A / 5
Error Seconds (Local)
2
ript.

Hi Ponomis,
You were just short of the 5 days threshold.  You're connection must remain stable for 3-5 days to allow the IP profile to increase.  As you swapped the filter, you've now reset this time .  BT will only accept a fault after the 5 days has been up.  Once thats happened, post back on here and we'll link you to contact the mods.
Regards Edd
Check your Line
BT Speedtester

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