Ipad3 order failure

Finished ordering the iPad3 and the final page responded with some sort of error.
Looks like my account has be debited but no order trace via my account and no confirmation emails.
:-( worried ive just lost 400£
Jim

I pre-ordered the new iPad hours ago and have a screen shot with the order number. So I am assuming the order went through. But my Visa has not been charged and I have not received an email confirmation. Nor does the order show up in my online Apple open orders. Yes, I know I can straighten it out during business hours tomorrow, but it is still irksome that I reply to their unsolicited offer and am left in limbo.
It appears that Apple needs to get the same servers as Amazon if they want state of the art.

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Continual order failure. Unbelievable customer ser...

Hi,
I am a Bt broadband customer and I was recently told that I would be able to update to the infinity service.
I have been trying to do so for weeks now and have been experiencing the catastrophe that is bt's customer service. I have called no less than 5 times and made an order online. Each time I have been told to expect a call from an engineer which never comes, I call up and the orde has not been put through. The last time I did this I told the guy on the phone that I had no confidence in gettin a callback, and he told me he would call me personally to check I had received this. I received neither call.
I am a busy person and at this point another wasted 30 minutes on the phone seems outrageous and pointless in the face of this systematic failure to deal with my very simple orders. Where can I go from here? Do I have recourse to just leave the service due to the atrocious service I have been receiving?
I literally cannot seem to extract the service I
am paying for despite somuch time
taken out of my busy schedule to try and fix this issue.
Really dissapointing and frustrating.

I have been a BT customer for 25 years and used BT Broadband for several years. I tried to upgrade my Broadband to unlimited from the 10GB limit with Broadband Option 1. Little did I think that by upgrading my Broadband I would downgrade my phone package from anytime unlimited calls to just evenings and week-ends... This was not clear on teh web site. I managed to reverse this after several calls but then my troubles really started when I tried to upgrade the Broadband by phone rather than online. I keep being given different options and agree to place an order which then fails. On several occasions I have been promised that I would be called to confirm the order has gone through but haven't been called. One order I agreed was for £18:80 that was for for anytime calls + unlimited Broadband with a 12 month contract. This order failed and BT failed to notify me as promised. The next order I placed on 22/04/2013 was for £17.65 for anytime calls + a 40GB limit also with a 12 month contract but this has also failed. I was promised I would get e-mail confirmation in 24 hours but had heard nothing after 48 hours. When I look online to try and see what package I am on I see "system error can't display account info". I would have though BT would try and contact me immediately if an order failed.
This has beeen rumbling on for several weeks now and my bill is increasing due to daytime phone calls which used to be free. I seem to be getting nowhere and have wasted hours on the phone trying to get through and explain what I want to numerous people in the UK and India repeatedly. The people are invariably polite but the service is dreadful and reminiscent of the old state owned GPO. If only I could switch without a penalty exit... Having said that I am happy with the products (Broadband, BT Talk and e-mail) - who would have thought that BT could make what I think is a straightforward request so difficult to achieve...

IPhoto 6 book/calendar order failures

Using iPhoto version 6 (version 6.0.6 (322)), I have tried to make my first order (3 copies of a calendar) using 12 jpg digital photos from my iPhoto library. (Upgraded to iPhoto 6 as per Apple Support advice after similar error with iPhoto 5 in early 2007 - although strangely have made successful book orders in 2006!)
However, this always fails - I get the error message "An error occurred while uploading one of your files. Please check your network connection and click Retry to resend your file." I have tried re-sending several times, restarted completely, created a duplicate calendar, etc, but no luck, the same error message appears. I can create a PDF file without any problem. I have no other problems with iPhoto or my iMac or with other uploading/downloading, broadband connections, etc. Any ideas - is there some preference file or something that needs trashing?

Thanks Jonathan - but in my case I've been trying on and off sporadically for over 8 months! This was first on iPhoto 4, now on iPhoto 6 (Apple Support told me in April when still on iPhoto 4 that "If this does not resolve the issue for you, I would advise you to upgrade to iLife '06." - a good sales pitch on their part but it's changed nothing!).
I've tried some of the other suggested fixes, e.g. creating a new account, deleting specific files ("Preferences" - "By Host" folder and the "com.apple.iPhoto.plist"; Library - "Caches", Trash the iPhoto folder, as per http://discussions.apple.com/thread.jspa?threadID=556861&tstart=90) but no luck.
Strangely enough, up to about January 2007 I'd successfully ordered two or three books on the old iPhoto 4 set-up. I wasn't aware of any changes to set-up - same OS etc, it just stopped working for me! Any other ideas out there?

Pre-order Failure - Music not downloading.

I pre-ordered Lana Del Rey's new album Ultraviolence back in May and it was due for release today on 16th June in the UK. It turns out that when the release date had been reached the album didn't download and will not download. On my iTunes on my iPhone next to every song there is a sign that says purchased however the song has not downloaded as is unable to play. In my music library, there is the option to "complete" the album which will cost me a further £10.99. How do I get the music to actually download rather than having fades out "purchased" signs everywhere. It's extremely frustrating especially since it's a pre-order. (In the purchased area of iTunes it shows the album as being purchased)

Look under the Store menu in iTunes for the "Check for available downloads" command and select that. You may find the track there to be downloaded. If not, check the Purchases area of the iTunes Store and you may be able to download the missing tracks there:
http://support.apple.com/kb/ht2519
If you can't find or can't download them there, go here:
http://www.apple.com/emea/support/itunes/contact.html
to report the issue to the iTunes Store.
Regards.

Order failure, payment messup! :(

So i tried ordering a refurbished iMac from the uk store, it told me the payment was declined so i then tried again. No luck, it was then saying
my bank had declined the request! so after that i called my bank up to find out what the problem was, they told me that the order went through and a payment £1049 was actually authorised and was now in my pending transactions!! i have spoke with apple and they cant find any record of a completed order by me, only the 2 failed attempts.. they did also assure me that they would drop the authorisation within a few days so i could then re-order.. still nothing and i ordered on monday night.. anyone else had anything like this.. ever? thanks. Scott

I know you did - even if someone has it would not help your situation (the reason for declining may be different or the glitch may have a different cause). Financial matters are best kept between you, the store, and your bank.

Failure to public on iPad air

Using the exact same certs and provisioning profile from Flash CC to publish on iOS devices, I have success loading the app onto iPad 1 & 3 from within Flash and failure loading onto the new iPad Air. I have also tried to move the ipa to iTunes. Again, success on iPad1 & iPad3, but failure on iPad Air.
Error message: The device has encountered an unexpected error. Installation error: ApplicationVerificationFailed.
Thanks in advance.

Assuming that the battery isn't empty (it can take about 15 minutes of charging before it will respond), then have you tried a soft-reset (a reboot) to see if that gets it to boot up ? Press and hold both the sleep and home buttons for about 10 to 15 seconds, after which the Apple logo will hopefully show and it will boot up.

I can't track my iPad3, shipped with UPS on Friday 16 March

On Friday 16 March, my iPad3 order status changed from "preparing for shipment" to "Shipped" and showed UPS as the carrier with a tracking number, About 3days later now, UPS tracking page just says " UPS could not locate the shipment details for your request. Please verify your information and try again later." UPS tracking system does not recognize the tracking number. I'm worried about shipment.. Is it going well???

Thanks to reply.. my tracking number is active now.. but it says that iPad3 delivers on 26 March..
Can I deliver it on Friday 23th March?? I want to use iPad3 earlier~~

Cannot Install Java

I recently purchased an HP computer with Windows Vista premium. I am having so much trouble trying to install java. I've tried to install java 1.4.2, 1.5, and 1.6 but all give me these same error messages (in this exact order)
Failure Setting File's Time/Date Stamp
Java(TM) Update fails to apply changes to your system
Error 1722 There is a problem with this windows installer package. A program run as part of the set up did not finish as expected. Conttact your support personnel or package vendor
These happen when I install the online or offline version of the download.
Does anybody know a way around this? Can it be fixed?
Thank you

There is at least one other report of a 1722 error that involvs HP and Vista. See the 3rd entry here:
http://www.google.com/search?num=100&hl=en&c2coff=1&q=java+hp+vista+compatibility
Take a look at the HP support forums or customer service pages.

CANNOT PURCHASE FORMS CENTRAL UPGRADE

I am having an extremely hard time purchasing the upgrade for Forms Central. At first I thought it was my credit card, but I literally have tried 3 different visas (some friends) and one MasterCard. I have checked and double checked my address and the credit card number and I can guarantee you alll my information is correct as I have tried to process the payment over a dozen times, literally.
This is what I get every time:
Error in Your Order
We are unable to approve your transaction at this time.
There are a number of reasons for order failure, among them errors in card number, expiration date, security code, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please contact Customer Service and order by phone. Call (800) 585-0774 (U.S./Canada).
When I talked with support the lady told me that dashes shouldn't be in the address space...so I took out dashes, still didn't work. She then looked further and told me "there must be something on Adobes end we can fix". She even entered all my information in for me twice and tried to process it over the phone...nothing. I used the same credit cards the same day to make purchases and phoned the bank to make sure there was no holds...there wasn't.
Now all I get from Adobe support is, "enter your information again, it should work". then, "ok, well I will push this to the next level". I literally have been through the same loop twice each person not knowing what to do. Is there a number I can call or something....
I then created a whole new account with all my personal information, and with a different credit card...it still didn't work. Is purchase not available in Canada? I am not computer illiterate, I am in charge of IT for our company and I am keying in the right info. I even collected our exact address from the credit card compant to make sure it was all the same.
So far not impressed with Adobe's support process, the people are all very nice but it seems they just keep using their 24-48 hour wait time and then just looping me through it again. Its been 5 days and all I want to do is buy a product! Anyone know what number I can call to resolve this or a method so I can purchase this subscription?

Does the billing address for your credit card also have a Norway address? It looks like you were able to subscribe to Photoshop back in November.
May want to try the same billing address and credit card and this link: https://store2.adobe.com/cfusion/store/html/index.cfm?store=OLS-NO&event=displayProduct&ca tegoryPath=%2FApplications%2FIllustrator

Attention people who experienced the preorder online store crash issues

Dear all who were posting in the early hours of Friday morning about the above problem, I would suggest you check with your credit card company / apple to see how many ipads you've ordered!
I, like many others, had quite a few problems ordering my ipad 2 online in the early hours of Friday morning with multiple errors, all of which indicated problems processing orders / failure to process credit cards. I finally managed to make my purchase via my iphone at around 0230 (after about 90 minutes of trying on my desktop) and checked with my credit card issuer that only one authorsation had taken place. A single conformation email for my order came through around 0309. In the morning I double checked my account to confirm just one order had been placed and thought that was the end of it and all was well....
Imagine my surprise on Saturday afternoon (nearly 40 hours later) when my card was stopped due to suspected fraudulent activity due to multiple Apple store authorisations. After a heated call with the card issuer (as I felt their handling of the situation was less than helpful but that's another story, although when I questioned why, despite me contacting them at the time of the event, it had taken 36 hours for them to contact me, they came up with the classic reply of 'well, you wouldn't want us to phone you at 2 in the morning just because we suspected your card was being used fraudulently would you?' - err, yes I would!).
I phoned apple this morning and yes, despite only one email being received and my online account only showing 1 order, their computers showed 2 were destined for my address but 1 was awaiting 'authorisation' (whilst my credit card company says they've authorised both)! The representative was pleasant enough and stated that she would inform billing but I'll be checking this over the week and would urge others who tried multiple times to do the same... just because your online account says one order doesn't mean thats what apple's own accounts system says!
Fortunately, I received a customer survey from apple a few hours ago asking me how I found my online order experience - how timely
Scott

Had a very similar experience - i have cancelled x3 orders so far!.

BT Phone Line Order – 9 months of total failure – ...

I've been trying to get a phone line and internet connection from BT installed into a London flat since the 07th of January 2012.
This email/letter does not contain every contact with BT in the last 9 months – as I have not kept records of all the dozens and dozens and dozens of calls, texts, and emails but it is a good enough list to show the general theme of total failure from BT in all aspects of both technical and customer service.
(I have re-written this and removed my 5 or so BT account numbers, the various fault numbers, the dozens of VOL numbers and removed any surnames of people in it in the hope that this will get posted.)
07 Jan 2012
Place first order for phone and internet. BT.com reference: <removed for forum post>.
You can only do Mon to Fri installs. My next day available day off work is 19 Mar 2012 so the line engineer’s appointment is made. 8am to 1pm. I am self-employed and it is not easy to take time off work. In fact it costs me money every time I have to take time off work.
19 Mar 2012
The phone line engineer is late. Arrives after 1pm. He looks at job and says he can't do anything. It needs a new line installed even though there is already a line installed? New line involves a cherry picker and another visit by the line engineer. More time off work. New phone is line installed into flat.
27th Mar 2012
I am informed that the new phone line does not work. Order is cancelled? I get no details on what the problem is and why I can't get a line or what to do next. I have no phone at home so I’ve not tried to use the line; yet BT has already cancelled my Order.
I called ‘BT help; somebody tells me the line is connected to the wrong exchange. I spend lots of time and many calls talking to people in India and I think other parts of the UK. People tell me they are going to call me back and don't. I tried to speak to supervisors in India but nobody returns calls. I’m getting nowhere for weeks and weeks. I give up; it all seems too hard…
7th June, 2012:
Over the internet I place a new order with BT for phone line and internet:
Your order number is: <removed for forum post>. Phone number: <removed for forum post>
6th July:
BT infinity engineer appointment. 8am to 1pm. He is late. After 1pm. He arrives, looks at job and says he can't do anything. He says the phone line does not work.
I inform him the order I placed with BT is for a phone line and internet. He says there is nothing he can do as he does not ‘do’ phone lines. Another day off work. Lost wages, lost time.
No phone & no internet.
Fault is raised:
Date closed: 6 July 2012
Fault/VOL number: VOL012-<removed for forum post>
Open Product affected: Phone fault
Telephone number: <removed for forum post>
Lots of calls to BT. But getting nowhere at all. They tell me there is no fault on the line but will send an engineer that I might have to pay for.
8th July:
Phone line engineer arrives 8am to 1pm. He is on time. He informs me all the existing work is incorrect. They have connected all the equipment to the wrong exchange. It should be the Putney exchange but they have attempted to hook me into the Wandsworth exchange - which won't ever work. Still no phone & no internet. He raises a fault number: LS6 W80 <removed for forum post>
10th July:
9am call from Open Reach engineer. This is not a scheduled appointment. I've had no contact from BT. I am at work. He does not know the problem or the fault number. I give him the fault number and call him back 90 min later. He confirms that I have been connected to the incorrect exchange and cabinet? He can't do anything to fix the problem.
I want somebody to call me with a solution.
I don't want to talk with more people in India who can't help me or even understand the problem. How can this be such a failure?
I use website to email in a letter with the entire listing of existing fault details/number, order numbers etc.
Thank you for your enquiry. We will respond to your enquiry as soon as possible. Please make a note of your enquiry reference number and use it in further correspondence.
Your enquiry reference number: 120710-<removed for forum post>"
One of the issues I am finding is that BT does not link previous faults with new ones, or previous Orders with new ones, or previous Customer Numbers with new ones. Every time I speak to somebody they cannot find any details of the history of these problems so far. BT keep on cancelling my Orders and placing new ones; raising new faults etc. But nothing is linked and when I speak to people for help they can’t see any of the history of the line, faults, address, etc.
19th July, 2012:
I get an email from BT. They have cancelled their own Order again.
Order cancelled. Your order number is: BTCAA6<removed for forum post>
Dear Mr HUNTER, We confirm your broadband order's now cancelled.
23rd July, 2012:
Email from BT as they re-raise a new Order:
Your order number is: VOL012-<removed for forum post>
Check out your account and more about your service
Phone line starts(SL-N)
Phone number: <removed for forum post>
24 Jul 2012 before midnight
Track your order - you'll need order number VOL012-<removed for forum post>.
24 July, 2012:
Email from BT as they re-raise a new Order:
Good news Your order number is: VOL012-<removed for forum post>
Dear Mr. HUNTER, Your phone service is ready for you.
BUT IT IS STILL NOT WORKING..
Sometime around this date BT Priority Help gets involved and lots more phone calls ensue.
27th July, 2012:
After I talk to priority help line and say please don’t waste our time anymore with line engineers that come around and say ‘we can’t do anything’.
BT Priority Help book another engineer visit & we need more time off work again.
The next line engineers visits and he says it is the same problem. He says he can’t do anything. He says it is connected to the wrong exchange. And leaves.
He says his manager will call me. Fault Number: LS6 WPE <removed for forum post>
28th July, 2012:
Call from somebody from BT asking about my street address.
They say the address might not be correct.
29th July, 2012:
Next day call from Franz’s, fault line engineer manager.
He says:
A new order is going in.
Equipment might not be installed in correct place. Correct place should be CAB7 PCB 7 Putney.
Some part of the equipment might still be pointing to Wandsworth.
A new order to the exchange is being place to do it all again.
The address BT has for this flat will not be the problem as it is a new line installed by BT.
I need to wait till Tuesday and see if it works.
A New Order is booked; again.
Monday 30th July, 2012:
I call the priority help line and COMPLAIN again that BT are getting nowhere.
I explain that whatever you have been doing since MARCH 2012 to get this line working HAS NOT WORKED. I repeated what one line engineer told me that it might need to be connected to another exchange. Not WANDSWORTH & NOT PUTNEY but one called PUTNEY/CHISWICK???
I explain to somebody from BT Priority Help Care the days and days and days I have lost trying to get a phone line and internet installed into this flat…
I get a call back 30 min later.
Lady on the phone tells me that all the previous 5 orders have been placed with Wandsworth phone numbers. She has created a new Order, Order number 6, and it is an Order with a PUTNEY EXCHANGE phone number because all the other orders have been for a mix of the wrong exchange and all have used WANDSWORTH EXCHANGE phone numbers – which would stop this working even if the line and equipment was connected to the correct PUTNEY exchange…
1st Aug, 2012:
Text message from BT saying they are having "systems issues trying to correct and update data in the background, and exchange problems".
Monday 6th Aug, 2012:
Voice mail from BT priority care team: Informed "Problems with Engineering and Exchange. They will call back on the 08th of Aug."
14th Aug 201:
Emails arriving saying that your new line is now working.
But it is not.
6pm - ish I am called from BT Sunderland priority help care. Lady does not know the details of the case. She tells me the line should now be working.
I explain there isn’t a dial tone.
She tells me there is an address problem. Probably.
I explain the 8 months of issues I have been having.
She tells me to not get upset. She doesn’t know anything about this case.
She tells me “It can actually take up to 12 months to get a phone connected in London”.
She tells me “that it can be very complex to get a phone connected”.
She tells me there is a long winded email attached to my case. I tell her that the ‘long winded’ email she is reading was written by me in an attempt to show all the problems in the last 8 months IN ONE PLACE – something BT seem incapable of doing.
She tells me I have to wait 10 days until the address team finish their address checking.
I explain to her that the line engineers have told me it is not an address problem.
She tells me there is nothing she can do.
28th Aug
BT priority Care called me. Told me that they are still waiting for results from the Address Team.
29th Aug
BT priority Care called me.
Told me that it is connected to the incorrect exchange now. Wandsworth… The same thing I was told last March.
I got ‘annoyed’ and tried, again, to explain the entire story to the lady on the phone.
She told me she cannot see any records of my orders back to January.
She told me that she didn’t understand what the problem is, and that the records they have shown the line was working in Aug...
I asked her to get her manager to call me.
No manager called me; instead I get a call back from the same lady later in the day. She is trying to help but we are still getting nowhere. BT Priority Care are just trying to do the same things again, that have failed multiple times in the past. They have no solution because they do not know what the problem is?
30th Aug 2012
BT priority Care called me; lady might have been called Sharon? Another lady anyway.
She tells me a new order is going to be placed to get the line connected back to Putney.
I ask to speak to her manager. She says she will call me back.
She calls me back and tells me that her manager Kelly W<removed for forum post> a BT Priority Care Manager Sunderland(maybe?) is going to call me before 6pm. This is the 3rd time I’ve asked to speak to a manager at BT Priority Care. Nobody calls me back.
All I get from BT since March are people trying the same failed thing, again and again.
Now they want to check with the address team. Again.
Now 6 months later after getting it connected to the Putney exchange, they want to put it back to the Wandsworth exchange, where it was originally – and never worked? I question this decision? I ask why this is going to fix the problem if it is the opposite advice to what every line engineer (5 of them) has ever said. I get told that nobody can answer that question.
Friday 31/08/2012
Another set of emails and text tell me I have a new line that is working.
But of course it does not. The phone line is dead. No dial tone.
Phone number is: <removed for forum post>
VOL012-<removed for forum post>
Monday 03/09/2012
All the BT priority care line numbers with the PIN numbers I was given have stopped working.
I can’t make a call to get through to the BT Priority Care Team anymore.
So I phone the normal BT help number…
An automated system tells my phone number is on exchange that is having a high level of faults for the last 2 hours and then it automatically disconnects my help call.
I phone back again and I have to NOT give my phone number for about 4 levels of automated systems to get to speak to a person. This time get through to a person. In India.
I ask for help trying to get put through to the Priority Help Care Centre in the UK. I am informed by somebody in India that all BT Priority Help Centres in the UK have been closed for good – since last Friday. I have to explain, again, the now nine months of trying to get a line connected – to the Indian help desk. I told to wait while she speaks to her supervisor.
I get put through to a different BT Priority Help Centre in the UK. Not Sunderland.
I speak to a man. He says he will email the Sunderland Help Centre and Kelly W<removed for forum post> and get somebody to phone me.
I ask him for advice on what I should do to try to get a phone line connected – after 9 months of trying. He says he will try and escalate it but he does not want to step on other peoples toes?
I ask him to CC in the CEO of BT to the email he is going to send to Kelly W<removed for forum post>. He thinks I am joking….
It is Wednesday night of the 04th of September 2012
Still no call back from Kelly or anybody from the Help care team. This is the 4th time I’ve requested a call back.
And now my PIN numbers for the priority call number have been disabled so I can’t call them.
Of course; why would you expect anything less?
LETTERS OF LATE PAYMENT:
In the last 6 months I’ve got multiple letters from BT telling me I am late in paying for my line service. I get ‘account overdue’ letters even though I prepaid the 12 months line service in advance for a line that has never worked.
SADLY:
There are phone lines in the flats below me, either side of me, and all down this entire street.
There are phone lines all over London. There are phone lines all over the UK.
But sadly not one that works in my flat. I’ve been without a phone or an internet connection since I moved in. 9 months ago.
MARS:
The Americans have flown a Mars Rover, which weighs a ton, from the Earth to Mars, landed it, and driven it around a bit – all on another planet - in the same time BT has failed to install a working phone line into a flat in central London? I wish it was this funny..
GIVEN UP:
So now I give up. My endless frustration at BT’s total lack of anything even close to coordinated fault tracking or anything like co-ordinated customer care service isn’t worth the time or stress any longer. 9 months of stress, lost wages while I’ve waited at home for engineers, and countless hours and hours of my time wasted on hold or speaking to people that can’t help.
YOU SUCK:
BT you are the total pits.
I don’t think you could suck more.
Some of my account numbers have been GB 1084 <removed for forum post>, GB 1099 <removed for forum post>, GB 1038 <removed for forum post>, GB 1105 <removed for forum post>
Dozens of other reference numbers: <removed for forum post>

Further onwards (actually downwards or backwards):
I did respond (last week) to the request to contact the forum moderators directly and was told that that they could not help because this is now being referred to Ombudsman.
Thanks for the offer of help anyway.
Two days ago I did receive another letter from BT. Dated after I was told that I would never get another letter from BT asking for payment for something that was never done. "You will never get another bill". I get another bill.
So more, painful, calls to BT in India. Have to explain the entire 9 month situation again. More wasted timed.
Asked to wait while supervisor is contacted.
Told she can't help but I should call this number: 0800 169 4109.
Which I did. But of course that number requires a number and a pin. And they don't give you a pin number. So they have effectively just cut me off.
So I have to start the entire 'call for help about this bill' processes again.
(Don't forget I've been talking to BT now since January 2012. 9 months, coming up to 10 months and I still can't get a working phone line and I still can't stop getting bills for something that has never worked).
Additioanlly on top of getting sent another late payment letter I’ve see no letter regarding the ‘Deadlock’ process between BT and I – as ‘promised’ by BT. I was told, verbally, the letter would go out last Monday. It is still not here. I want to know if the process has began. So I try to get help with that on BT Help Chat.
My goal in the chat below was to:
1. Get help with the Ombudsman process. I wanted to know why I had not received a letter from BT as I was told I was going to on the date I was expecting.
2. Get a phone number to speak to somebody about the Ombudsman process that BT had started.
3. Find out why I am still getting late payment changes for a line that has never worked - in the 9 months since the initial line order was created.
I was not given a number to call for help. Claire, the Help Chat lady, would not give me the number.
I was told I was going to be 'called back,' which I was not happy with as I know from 9 months of past experiences with BT that I will not be called back.
Sadly I was getting very frustrated by the end of the ‘Help Chat’. 9.5 months of tryign to get a phone line working in Central London has left me a little stressed...
Please note that today is the day after the chat transcript below. While Claire was trying to be helpful:
I was not called back. I received no help regarding getting details on what stage the Ombudsman process is at and what I have to do next.
9.5 months now. No phone line. No solution. Lots and lost of endless frustration.
Days and days and days of stress and my own time and hence money wasted.

Sales Order API Failure

Hiiii
When i am running the Sales Order API (Order Mgt) Script, getting error
Plz reply me . where is the problem
Below Mentioned error
failure
process ORDER ret status IS: U
process ORDER msg data IS: FND
process ORDER msg COUNT IS: 1
header.order_number IS:
header.return_status IS:
header.booked_flag IS:
header.header_id IS:
header.order_source_id IS:
header.flow_status_code IS:
message is: ORA-20001: SQL_PLSQL_ERROR: N, ROUTINE, MO_GLOBAL.VALIDATE_ORGID_PUB_API, N, ERRNO, -20001, N, REASON, ORA-20001: in Package OE_Order_PUB Procedure Process_Order
message index is: 1
Debug = F
Debug Level = 1
Debug File = /sqlcom/outbound/l0001064.dbg
******************************************************

HI
I have the same problem and I need help form you
po_header_id=31969
so_ou=82
po_header_id=41771
so_ou=82
so_customer_id=6734
so_ORDER_TYPE_ID=1021
so_site_use_id=51769
so_bill_to_site_use_id=12894
before=
after1
depug=
after2
so_bill_to_site_use_id=12894
so_bill_to_site_use_id=12894
Return status failure
failure
process ORDER ret status IS: U
process ORDER msg data IS: FND
process ORDER msg COUNT IS: 1
header.order_number IS:
header.return_status IS:
header.booked_flag IS:
header.header_id IS:
header.order_source_id IS:
header.flow_status_code IS:
message is: ORA-20001: SQL_PLSQL_ERROR: N, ROUTINE, MO_GLOBAL.VALIDATE_ORGID_PUB_API, N, ERRNO, -20001, N, REASON, ORA-20001: في الحزمة OE_Order_PUB، الإجراء Process_Order
message index is: 1
Debug = T
Debug Level = 1
Debug File = /usr/tmp/l2226798.dbg
what I should do to solve problem
Many thanks,,,
Mostafa Buddar

I plugged my Ipad3 in order to update the software to version 6.1 but I got an error and my Ipad now is locked, it's showing the Itunes logo with usb cable on the screen. What should I do now?

I plugged my Ipad3 in order to update the software to version 6.1 but I got an error message and my Ipad is locked now, it's showing the Itunes logo with USB cable on the screen. What should I do now?

You will probably need to restore using Recovery Mode. You can read about it here.
http://support.apple.com/kb/ht4097
Or you can follow these Recovery Mode Instructions
Disconnect the USB cable from the iPad, but leave the other end of the cable connected to your computer's USB port.
Turn off iPad: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for iPad to turn off.
If you cannot turn off iPad using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the iPad turns off, release the Sleep/Wake and Home buttons.
While pressing and holding the Home button, reconnect the USB cable to iPad. When you reconnect the USB cable, iPad should power on.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button.
If necessary, open iTunes. You should see the recovery mode alert that iTunes has detected an iPad in recovery mode.
Use iTunes to restore iPad.

HT201250 When restoring Time Machine after a failure, does it also restore the files to the same order, for example - within iPhoto I have pics/ videos in folders and sub folders organised as family/events etc - will it go back to this exact order after a

When restoring Time Machine after a failure, does it also restore the files to the same order, for example - within iPhoto I have pics/ videos in folders and sub folders organised as family/events etc - will it go back to this exact order after a restore?

Hi Stavros0203,
When restoring your entire system from a Time Machine backup, it is restored to the state it was when that backup was made. See this article for reference -
OS X Yosemite: Recover your entire system
Thanks for using Apple Support Communities.
Best,
Brett L

I keep receiving the following error code: 1025 Duplicate Folder Name [Gmail]/Drafts/â Orders/Books/Books/eBooks (Failure)

Duplicate folder name [Gmail]/Drafts/â Orders/Books/Books/eBooks (Failure)
(/[Gmail]/Drafts/&Iho- Orders/Books/eBooks/)

Hello,
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!
Thank you.

Ipad3 order failure

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