Ipcc 3.5 priority call from different IVR script

Hello
i have ipcc 3.5 where i have configured different cti route point and different IVR script but agents is same all calls from both IVR comes to the same agents
i need gave priority to the one of CTI route point number call
Please Help How can i do this priority
Thank you

You need to add a Set Priority step in the script to increase the contact's priority.
Cisco CRS Scripting and Development Series: Volume 2, Editor Step Reference
http://cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_programming_reference_guides_list.html

Similar Messages

Independent stateful calls from different threads on one destination

Hello SAP-Experts,
i'm dealing with the problem on the Web AS to guarantee some independent stateful call sequences for different calling threads.
One application running on a WAS (the WAS-app) is called by different clients to pass some data. The WAS-app has to distribute the data to another system by using one RFC-destination.
As i have understood i have to guarantee thread-safe sessions for stateful calls from different thread by implementing a custom SessionReferenceProvider that binds the session to the thread. I have done this.
My problem is to register my custom SessionReferenceProvider to the WAS environment. By trying i get the following error:
[java.lang.IllegalStateException: SessionReferenceProvider already registered [com.sap.engine.sessionmgmt.jco.applib.impl.SessionReferenceProviderImpl]]
Does anyone can tell me how to register the custom SessionReferenceProvider on a WAS?
Thanks and greetings
Robert

Hi Robert,
You can first try stopping a Java application named sessionmgmtjcoapplib from Star&Stop, then register yours sessionReferenceProvider again.
Jian

Show a different view when called from different app.

Hi,
I have the requirement of showing a different view in the same window when called from different apps (urls).
I have created different start-up inbound plugs and assigned them to the different apps but I can't figure out how to code the view switch.
Any idea?
thanks in advance,
David R.

hi,
It is possible.
Click on the Properties tab of application.In that screen click on the seach help option against Interface view.It will show all views you have created. Select the desired view to which the application has to point.
Don't forget to give the plug name which is under that interface view
Now the application invokes the new view which u have pointed.
If you have doubts in this please inform me.
Regards,
Ramanan
Edited by: Ramanan Panchabakesan on Sep 3, 2008 1:50 PM
Edited by: Ramanan Panchabakesan on Sep 3, 2008 1:51 PM

Debugging a program being called from a shell script

hi All,
i want to know how debug a C program being called from A Shell Script,
my script looks like the following :
ecReqProcMain $Cfg/ecReq.g $TotCnt 2>> $ErrFilei also have to pass some arguments to the script itsellft, which in trun going to pass it to the program,
also in some cases i may be required to Pipe some data to the program, like the folowing
cat DataFile | myProgramThanks ,

You can also use ss_attach with the scheme that Anton
suggested above. Instead of inserting "dbx" into your
script, insert "ss_attach" into your script.
It's also possible to change your script to something like this:
cat DataFile | ${DEBUG} myProgram
Then you can run your script like this:
setenv DEBUG ss_attach
ecReqProcMain $Cfg/ecReq.g $TotCnt 2>> $ErrFile
--chris

Endeca webservice call from different Application.

I am trying to call the Endeca (v2.2.2) Webservice, using the client generated class file from the wsdl file (conversation.wsdl) and pass the query to get the result. Steps so far did
•     Use apache cxf codegen plugin 2.7.0 to generate the client classes using the above wsdl.
•     Written junit test case for client class and send the query to server. I can connect to the server but getting back the ConversationFault: Sequence has length 0 but must have length 1
•     The only method I can use to call from the client is conversationPort.query(request), which is generated by cxf wd12java
•     Following is the line of code from the client class
ContentElementConfig config = new ContentElementConfig();
config.setHandlerFunction("AS select max(p_common_date_epoch) as 'MaxDate' where Social_Media_Type = 'Twitter' group by interaction_author_username, interaction_text, interaction_link, Klout_Score, Followers_Count, DocumentSentiment, calculated_entity_sentiment, SalienceSentiment order by MaxDate desc, Followers_Count desc page (0,50)");
Request request = new Request();
request.setState(null);
request.getContentElementConfig().add(config);
Client Call: Results results = webServiceClient.readQueryResults(request); // this method internally calls conversationPort.query(request).
Any thoughts or recommendation please advise.
Edited by: user4993272 on May 9, 2013 10:57 AM

Hi,
i have two application take as App1 and App2 .i want to make a webservice call from App1 to App2 . through this webservice call i will pull the data from App2 and populate the data inside a .jspx file.
i am not understanding how i will do that.
A service wont allow you to access the live instance of an application and instead create its own data session. So while you can query data that belongs to App2, you wont be able e.g. to access a users uncommitted data changes
Frank

To call from different schemas

Good Morning Everyone,
Is it possible to call different environments DB?
We have test1 and test2 environments. There are 2 tables contact and users table in both environments.
T.Contact T.User
T1.User
The contact is reference table and have to update user table ID.
If we had a same DB, we could use like this: assumptions.
UPDATE T.Contact
SET USER_ID IN (SELECT USER_ID FROM T.User A, T.Contact B , T1.User C
WHERE
A.LNAME = C.LNAME
AND A.FNAME = C.FNAME
AND A. USER_ID = B.USER_ID
If you have expereinces in this issue, please share with us.
Thanks
S!G

Answers:
If different environments mean different schemas, then YES
If different environments mean different connects from client side, then NO.
However: You can make them into one "environment" by using database links as it had been mentioned before.
Furthermore: Your query is not good.
It is syntactically wrong and it is logically wrong.
It uses the Table CONTACT two times and therefore would end up in updating all rows, even if the sytax problem is solved.
A better approach could look like this, but there is still room for optimization:
UPDATE T.Contact u
SET u.status = 'is a remote user'
WHERE u.USER_ID IN (SELECT A.USER_ID
               FROM T.User A
               JOIN T1.User C on A.LNAME = C.LNAME
                                 AND A.FNAME = C.FNAME)

Not able to call BPEL web service using RMI call from different machine

Hi,
1. I have created a smiple Helloworld asynchoronous BPEL process
2. I am able to call that BPEL process using java program (RMI call) which I have written in JDeveloper 10.1.3.3 and the java program is running in the embeded OCJ4 instance of JDeveloper sucessfully.
3. Now I am trying to run the same Java program in my unix machine where oracle application is installed.
4. I have set all the CLASSPATH for required jars which I have used in JDeveloper and also kept the jar file in Unix machine.
5. The java codes are complied successfully.
6. But when I am trying to run it , getting the following exception:
bash-3.00$ java HelloworldAsyn
name is Debkanta
property file data are: {java.naming.provider.url=opmn:ormi://172.18.19.169:6003:home/orabpel, java.naming.factory.initial=com.evermind.server.rmi.RMIInitialContextFactory, orabpel.platform=ias_10g, java.naming.security.principal=oc4jadmin, java.naming.security.credentials=welcome1}
hello3
java.lang.Exception: Failed to create "ejb/collaxa/system/DeliveryBean" bean; exception reported is: "javax.naming.NameNotFoundException: ejb/collaxa/system/DeliveryBean not found
at com.evermind.server.rmi.RMIClientContext.lookup(RMIClientContext.java:52)
at javax.naming.InitialContext.lookup(InitialContext.java:351)
at com.oracle.bpel.client.util.BeanRegistry.lookupDeliveryBean(BeanRegistry.java:279)
at com.oracle.bpel.client.delivery.DeliveryService.getDeliveryBean(DeliveryService.java:250)
at com.oracle.bpel.client.delivery.DeliveryService.post(DeliveryService.java:174)
at com.oracle.bpel.client.delivery.DeliveryService.post(DeliveryService.java:149)
at HelloworldAsyn.main(HelloworldAsyn.java:64)
at com.oracle.bpel.client.util.BeanRegistry.lookupDeliveryBean(BeanRegistry.java:293)
at com.oracle.bpel.client.delivery.DeliveryService.getDeliveryBean(DeliveryService.java:250)
at com.oracle.bpel.client.delivery.DeliveryService.post(DeliveryService.java:174)
at com.oracle.bpel.client.delivery.DeliveryService.post(DeliveryService.java:149)
at HelloworldAsyn.main(HelloworldAsyn.java:64)
bash-3.00$
I need to solve it urgently. Can anyone please help me.
Is it relaed to some user access issue in unix?
Thanks & Regards
Deb
Message was edited by:
user587916

actually , I have laready given print stataement for the data in the context property file that you can see in the output. Today I am also able to call the bpel process using the same java program from my DOS command promt(cmd). Don't understand why the problem is occuring in unix.
please help.

How I can I take my phone off Google talk so can stop getting this calls from different numbers that I don't know?

Anyone know?

I Had the same issue. I thought it was a virus. Turns out it's either my ebay or PayPal app. I noticed whenever an item was sold and or paid for on ebay, the cash register sound was made.

Sqlplus called from a shell script

Hi.
I'm calling to sqlplus from shell script. The thing is that when it ends its execution I am in sqlplus console, but I want to be in my script. Is there any option to auto-exit when it ends?
sqlplus $DB_CON @$SQLDIR/$SQLFILE
Thanks
Rodrigo

You just have to add exit command at the end of the script file, after the slash:
end;
exit;
and that should work.

Possible to pick and choose a call from the queue? (UCCX)

Hi All,
I have one main UCCX queue that outside callers are placed in and I recently created an internal queue that's only reachable by internal transfers. I'm hoping to assign higher level CSRs to this new queue and use it for escalations. I was wondering if it's possible to let these escalation CSRs view the queue and select calls to answer rather than having calls automatically routed to them.
Thanks for reading,
Gary

Hi Gary
No, afraid not... callers will be served in the order determined by UCCX, which is typically FIFO. You can bump up the 'priority' of a call from within the script, but this would be based on script logic, not by the Agents cherry picking...
Regards
Aaron
Please rate helpful posts...

PicDelete and PicLoad asking to save changes when called from SUD

Hello!
I'm trying to load different reports, change text values and graphics and export those reports to images. Sometimes I want to remove all reportsheets and load a new layout, but when calling picdelete a messagebox pops up and asks the user whether he wants to save the changes. I'm trying to get rid of that messagebox because my script gets halted and I don't want the user to overwrite my layout.
This only happens when picdelete is called from a SUD and for the picdelete command this behaviour can be circumvented by using Call Execute("Call picdelete"). Sadly the same procedure does not work for the picload command.
When called from the DIAdem scripting tab the report is loaded fine but I have found no way to use this command from a SUD without the messagebox appearing.
Is there a workaround? Does DIAdem 2012 show the same behaviour?
Edit: I guess I was wrong about that Call Execute("Call picdelete") workaround. I'm seeing the same messagebox. I don't know why I thought that helped.
Best regards,
grmume
PS: I'm using DIAdem 2011

Hi grmume
In DIAdem 2012 the behavior is the same. But we have a completely new easy to use object oriented programming interface. There exist a method that reset the modified status of the Report
http://zone.ni.com/reference/en-XX/help/370858K-01/reportapi/methods/report_method_resetmodified_ire...
In former versions you only have the readonly variable PicIsChanged.
But I tried a small script in DIAdem 2011 after changing the layout and it does not ask for saving the layout.
call PicDelete
Call picload("Demo.TDR")
Hope this helps
Winfried

Change iPhone number for outgoing calls from mac (Yosemite)

I have two iPhones, and one of the iPhone is set for iPhone cellular calls (handoff) in macbook under FaceTime preference. How to change this number so that I can make outgoing calls from different iPhone?

Hi,
If you Erased the Drive and set up the computer anew it will depend on how you migrated/imported your Mac User Account (if you even did).
Mostly the process will make the Mac seen as a "New" computer.
In some cases this will means settings that involve some sort of "pairing" will not work.
You may also get to the point of having 5 "devices" linked to iTunes because of this.
I have G4 that is coming up on 121 years old.
It has 4 drive bays and some of the drives are partitioned.
It will boot into OS 9 and every version of OS X up to and including Leopard (OS X 10.5)
I have tended to Clone the current set up and then Update the main Drive.
It does mean though that iTunes counts them all individually.
On top of that I have a Snow Leopard MacBook Pro and my current Yosemite booted iMac (It also has Older OSes on External Drives)
The outcome is that you might have to re-link the two devices.
9:38 pm Friday; January 2, 2015
 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

BAPI calling from a non SAP system.

Dear Experts,
I would like to know how can I call a BAPI from a non SAP system, a breif idea/with example ( from any non SAP system ) and sample coding will be highly appreciated.
Thanks, Sudeep..

Hi,
there are couple of possibilities. For example you can export your BAPI as a web service and then use standard tools for web services. There are also libraries to allow RFC calls from different programming languages. You can see all possibilities such as SAP Java connector supported by SAP on https://service.sap.com/connectors. There are also additional libraries not supported by SAP such as SAPRFC extension module for PHP. As you can see there are so many ways how to call RFC enabled FM. You can find examples for each method here on SCN.
Cheers

Referencing repeated components from different AS file

Hi
I am having a View SatSetting.mxml and it has repeater
component which is text field.I am trying to assign the value to it
from different action script file like below code snippet
msatView:SATSetting = new SATSetting();
msatView.taxid_ti[0].text = "Testing";
where taxid_ti is the id of the textinput inside the
repeater.
I am getting null exception at line #2
I am following the steps in flex doc but still getting this
error.
Thanks in advance
K

What you need to do is pass a reference for your GUI mainline class to the constructor of your subcomponents and keep a reference to the subcomponents in the mainline. This way the main GUI object can refer to methods in the other objects and they can refer to methods in the GUI.
eg:
class GuiMain extends JFrame
    MyMenu menu;
    MyButtons buttons;
    GuiMain()
       menu = new MyMenu(this);
       buttons = new MyButtons(this);
       // the rest of the constructor
    // the rest of the class
    m.buildMenu("File");
// in separate files
class MyMenu
    GuiMain parent;
    MyMenu(GuiMain parent)
        this.parent = parent;
        // rest of constructor
    // rest of menu class
    void mnuExit()
       parent.doExit(); // ask parent to shut down
// other classes

ICM and ivr scripting

Hi,
Please help me to design IVR 7.x and ICM 7.x scripting. On the basis of CED enter by caller ICM need to play different ivr prompt and menu option
for the caller. IVR is providing all prompting and caller interaction anc icm is doing call routing in the basis of CED.
Please suggest me, do we need to create different ivr script for each menu option and icm will run that ivr script with help of pallete "run vru script" on the basis of CED passed by ivr.
Can we create a single ivr script for all the option but how icm will forward the call on that particular place of ivr script on the basis of CED.
Please provide me if any sample icm and ivr script is available.
Regards,
DJ

Call comes into a route point in Call Manager - it requests a route. Dialed number - call type - scheduled script.
Now your script checks the IVR PG to see if it's on-line (you probably have two IVR PGs, so this can deal with one of them being down). If on-line, translation route the call to the IVR PG.
Now the call can run the IVR application/script through "Run External Script" and call data is passed through the trans route. You can treat it, and queue it - should an agent become available and your IVR script is interruptible, the agent can get the call.
It will do an implicit trans route back - the call is known on both peripherals and will be tied together. Data from the IVR will come back.
As David says, prompt in the IVR for the menu selection (say it's 1 for Sales, 2 for Service). In your script check the CED and branch accordingly - queue to the appropriate SG and loop, playing music in queue until an agent becomes available,
Regards,
Geoff

Ipcc 3.5 priority call from different IVR script

Similar Messages

Maybe you are looking for