IPCC - agent stuck in reserved state

HI
I have a problem, Desktop agent goes in reserved state are using Cisco Contact Center Express 7.0(1)_Build168 This contact Center is integrated with CUCM 7.1.3.30000-1.
Logs attached .
PD:I already checked the CSS configuration of the agents and cti ports.

Hi Carrion
The problem is when the call is transferred from UCCX CTI port to your agent:
602574: Jun 15 19:28:34.161 COT %MIVR-SS_TEL-7-UNK:CallID:114 MediaId:1342/1 Task:18000000195 consultWithoutMedia gets CiscoJtapiException: 0x8ccc0088(CTIERR_CONSULT_CALL_FAILURE)::Consult Call Failure
602575: Jun 15 19:28:34.161 COT %MIVR-ALARM_MGR-3-UNK:MIVR alarmwriter queue is full some alarms will be dropped
602576: Jun 15 19:28:34.161 COT %MIVR-SS_TEL-3-CONSULT_FAILED:Consult failed: All Call ids=CallID:114 MediaId:1342/1 Task:18000000195,Extension=6058,Exception=com.cisco.jtapi.PlatformExceptionImpl: CCNException not handled: com.cisco.cti.client.CCNException: ,Failure reason=consult gets error 0x8ccc0088=CTIERR_CONSULT_CALL_FAILURE
602577: Jun 15 19:28:34.161 COT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.PlatformExceptionImpl: CCNException not handled: com.cisco.cti.client.CCNException:
So the call gets placed back into the queue and then fails to dispatch succssfully to the agent again.
Can you please confirm how you are making these calls, are they from the PSTN or internally to the UCCX?
Also please check MTP and make sure you have allowed media resources as the system has to beable to place the call on hold while it transfer.

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"[ACTIVE] ExecuteThread: '53' for queue: 'weblogic.kernel.Default (self-tuning)'" daemon prio=3 tid=0x000000010968e800 nid=0x9d waiting for monitor entry [0xfffffffd7e0f3000..0xfffffffd7e0ff840]
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<?xml version="1.0" encoding="UTF-8"?>
<jdbc-data-source
xmlns="http://www.bea.com/ns/weblogic/jdbc-data-source"
xmlns:sec="http://www.bea.com/ns/weblogic/90/security"
xmlns:wls="http://www.bea.com/ns/weblogic/90/security/wls"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.bea.com/ns/weblogic/jdbc-da
ta-source http://www.bea.com/ns/weblogic/jdbc-data-source/1.0/jdbc-data-source.xsd">
<name>OracleDS</name>
<jdbc-driver-params>
<url>jdbc:oracle:thin:@(DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=thehost)(PORT=1521))(CONNEC
T_DATA=(SERVER=DEDICATED)(SERVICE_NAME=ora10)))</url>
<driver-name>oracle.jdbc.driver.OracleDriver</driver-name>
<properties>
<property>
<name>user</name>
<value>myuser</value>
</property>
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<password-encrypted>{3DES}nhYBET5FfK9uUUJZNI4pVg==</password-encrypted>
</jdbc-driver-params>
<jdbc-connection-pool-params>
<initial-capacity>300</initial-capacity>
<max-capacity>300</max-capacity>
<capacity-increment>5</capacity-increment>
<test-table-name>SQL SELECT 1 FROM DUAL</test-table-name>
<statement-cache-size>10</statement-cache-size>
<statement-cache-type>LRU</statement-cache-type>
</jdbc-connection-pool-params>
<jdbc-data-source-params>
<jndi-name>OracleDS</jndi-name>
<scope>Global</scope>
<global-transactions-protocol>LoggingLastResource</global-transactions-protocol>
</jdbc-data-source-params>
</jdbc-data-source>
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Hi Joe and thanks for having a look at this.
During 6 thread dumps, taken at 10 seconds interval, the thread did stay there.
The JVM is SUN's 1.6 64bit that comes with the Solaris Installation, I believe. I'll try to upgrade or switch to Jrockit.

IPCC - agent stuck in reserved state

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