When the agent is in ready state, call has to go to voice mail incase the call is not answered

I need to create a script for helpdesk setup. When call hits the CSQ, if agents are free the call will get connect to an agent, else it will be queued. Till here i am clear. The step where i have stuck is , when the agent is in ready state and when the call gets connect to that agent, due to some reasons if agent, do not answer the call, it has to get transfer to voice mail . Can someone help me with this please... We are using UCCX 8.5...

Not sure the logic that Anthony used in some of the prior solutions but try following Logic in the ScreenShot and let me know how it works out for you..
As Jeff mentioned (and I overlooked) If there is a Ring No Answer and there is another Agent Ready then the first Step in the Failed Output Branch will not Evaluate..the Script Logic takes the "caller" back to the Select RSRC Step..so I'm doing an IF check to ensure that wasn't the case..and if it was then I will Dequeue the call and perform the necessary transfer..(after the Successful Transfer you probably should Goto a Terminate Step)..Cheers

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UCCx 8 Callback when agent is in Ready State

To all,
I am stuck. Here is the basic logic for my callback caller script when agent is in Ready state. After the Get Digit String step, what should I do to terminate the call and keep the script running?
Select Resource (--Triggering Contct--from CSQ)
          Connected
          Queued
               Menu
                    CallbackNumber = Get Digit String (--Triggering Contact--)
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                                            True
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* OverflowQ is another script.
Thanks,
Nelson

Set the contact as still being active, even though no one is there. You will not be able to play any prompts or anything to that contact though, that will result in errors, unless you catch the error. You can of course redirect playback to the contact that you call.
ErrorReason = Get Trigger Info (Aborting Reason)
On Exception (ContactInactiveException) Goto Begin
Delay 2 sec
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Begin:
Clear Exception (ContactInactiveException)
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     Language: strLanguage (I have a Language varible named this with the value L[en_US] )
     Handled:
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I edited this to add the delay and accept steps, so you would know the proper order for them to be in. I have a script that calls customers and asks if it is ok to fax them documents to that line in the next 5 minutes. So they know to let the call go to their fax.

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%CALL_CONTROL-6-CALL_LOOP: The incoming call has a global identfier already present in the list of currently handled calls.

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According to Cisco it says:
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What debugs can I do to track this problem down.
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huntstop
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ip qos dscp cs5 media

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If you are searching the registry, check for the "Senforce" string. It should be at HKLM\Software\Senforce
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If you've specified an uninstall password, try this one instead:
setup.exe /V"STUNINSTALL=1 STUIP=password"" (please note the double quote at the end)
Let me know if that helped you.
Daniel
>>>
From: Andy_DeWees<[email protected] du>
To:novell.support.zenworks.endpoint-security-management
Date: 2/5/2009 12:52 PM
Subject: I have installed the agent 10 or 15 times and one installation hasfailed, no error appeared during the installation but I am havinginconsistent issues with my ethernet card not working here and there. Werebooted and can log into Novell client but the login prompt did not appearfor ESM client or the icon was not in the systray. Everything seems towork, besides at times (a couple times today) it terminates his ethernetcard/connection. I would re-image his computer but he has severalapplications and
I have installed the agent 10 or 15 times and one installation has failed, no error appeared during the installation but I am having inconsistent issues with my ethernet card not working here and there. We rebooted and can log into Novell client but the login prompt did not appear for ESM client or the icon was not in the systray. Everything seems to work, besides at times (a couple times today) it terminates his ethernet card/connection. I would re-image his computer but he has several applications and it would take several hours, so I am hoping someone has an idea to fix this issue. So I was trying to figure out why he did not get the prompt to login and why it's not in the systray and it appears to not have completed the install? I checked the add/remove programs, its not listed within their, I also checked the registry and found nothing for endpoint within their, but the files are within c:\program files\novell\zenworks endpoint security.
I have also tried uninstalling it but that fails due to it "not being installed", and it will not reinstall over itself either.
I did notice that stuninstdrv.exe is running in task manager. Any help would be great...
Windows xp sp3
ESM 3.5.154
Thanks,
Andy

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Make CAD agents to go ready state upon login

hi all,
hope someone can help. running uccx 8.0. when agents log into CAD, it always put them in not ready state. is there a way to make them go ready right away upon login.
thanks
vijay

Hi Vijay,
Agent State Action
An Agent State action enables you to select an agent state to associate with an event.
Agent State actions can be associated only with Answered and Dropped events. The
only valid agent states are Login, Logout, Ready, Not Ready, and Work.
To set up an Agent State action:
1.Set up a new action. See “Adding a New Action” on page 98. The Select Action window appears.
2.Select the Agent State tab, and then click New. The Agent State Action Setup box appears (Figure 49).
3.Enter a name for the action, select the agent state control from the drop-down list, and then click OK
Please refer the CDA guide for more information,
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/cda85ccxug-cm.pdf
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Please rate helpful posts by clicking on the stars below the right answers !!

Agent going to ready state after login

Hi guys,
I have UCCX 5.0(2) and I would like to force agent to go to state ready after login. There were some posts on this topic and they suggested to play with workflow:
1. add add action agent ready at startup - for this I get: "Error on Startup Event. Error Message: An Agent State Action may only be used on Answered and Dropped Events."
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Did you have similar problems? Did you solve it and how? Or maybe you have some other idea how to force agent to go in ready state after login?
BR,
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Hi,
Problem An agent using Windows XP was able to start Agent Desktop, but was
not able to enter an active state.
Solution Windows XP can be configured so that the Internet Connection Firewall
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administrator rights to the computer) or override the defaults to include
known “good” connections like the CAD servers.
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Hope it helps,
Anand

When the agent is in ready state, call has to go to voice mail incase the call is not answered

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