IPhone 4 Returns - policy and experience clarification (US AT&T or Apple)

I'm considering returning my iPhone 4 and waiting to see how "issues" sort out before repurchasing. (the issues are well covered elsewhere on the board, would like to focus here just on return policy and experiences of others)
The stated Apple policy for iPhones is 30 days (14 days for other products, but 30 for iPhones), but says there will be a 10% restocking fee assessed (and I assume this would be based on non-discounted full list price of the phone).
http://store.apple.com/Catalog/US/Images/salespolicies.html#iphonereturns
Those of you who have returned your phone - did you have to pay the 10% restocking fee? Was your return to AT&T or to Apple?

DUMITRESC wrote:
Thank you so much..
clear as water..
I dont understand why apple and at&t dont know how deal with this kind of issues..
Nobody knows (in att and apple) what to do in this cases.. and i dont understand why.. they are the "experts".
Thank you so much for your response.
There is nothing to be done. Unlocking is at the discretion of the carriers. Apple has no say in the matter at all. There is no law or regulation in the US that requires AT&T to unlock phones. Since they feel that it is not in their financial best interest to do so, they will not do so.
Apple is correct in stating it is AT&T that must initiate an unlock. Unfortunately, AT&T will not do so, so you're stuck.

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I bought an iphone 4s from someone and i dont know password of his Apple ID and i need to update the apps on my new iphone i need a solution please

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The only solution is to erase the apps and purchase them through your own iTunes Store account. You have no legal right to those apps - the license is not tranferrable - and cannot in any case update them without the orginal purchaser's Apple ID.
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No. We can't help you. Apple does not sell iPhone parts. The only sources for iPhone parts are:
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I have 2 iPhones, from different carries and different numbers. Both with different apple ids and somehow I can still texts sent from both phones to other iPhones and I don't know how to fix it.

I had an iPhone from Verizon, and i got another iPhone from us cellular. I'm giving my old iPhone to my friend, and somehow we can both see each other's messages sent to other iPhones. Both have different apple ids and numbers. How do I fix this?

You probably activated the new phone will the old phone was still active. That would have linked the two numbers to iMessage. Go into iMessage and turn them off on each phone. Then turn iMessage on for your phone. When it activates, go into Settings>Messages>Send and Receive and see what numbers/email addresses are linked there. It should just be the current phone number and if desired, your Apple ID email address.
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Hi I just brought an Iphone 5C from Ebay and the previous user didnt remove there Apple ID from the phone. Is there anyway Apple can remove this so I can use the phone is the phone useless cause I cannot come in contact with the buyer?

I Having major issue ussing my Iphone that I brought on Ebay. IS this a junk phone now or can I go to apple to get this fixed for the Apple ID

Haitianstarz wrote:
IS this a junk phone now...
Probably...
The Apple ID and Password that was Originally used to Activate the iDevice is required.
If you cannot get this information from the seller
Removing a device from a previous owner’s account
you need to return the Device for a refund, as you will not be able to re-activate it.
Haitianstarz wrote:
r can I go to apple to get this fixed for the Apple ID
Apple will not / cannot help you.

My iphone 3gs shut off and now wont make it past the apple screen i put it in recovery mode but when i do connect it to my itunes the phone will just shut off and keep going into recoveryt mode its really ******* me off please help!!!

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Apple is not here.
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Plumchunks-
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What are the returns policy for iPads bought on finance (UK)?

I have the same dilemma as many (apparently), which iPad to have the air or the Mini with retina. The form factor of the mini is very very appealing, but as I do a lot of photography and photography processing, the small colour gamut is quite a large disappointment as it's quite apparent to me. I had a 'play' with the air in store last night and decided on the air, but they didn't have the 32GB grey in stock so left without one. I got home and used my wife's Mini with retina all night and I had a change of heart and loved the size of the mini. However, the colour issue still bugs me.
So the long and short of it is that I'm still as confused as ever, I really need therapy lol
My latest thoughts are to get the Air from apple and give it a trial run in day to day living (using in store is not a true representation of usage imo) knowing that apple have a no quibble 14 day returns policy, and if I do decide I prefer the rMini after all I can swap it. I'm not sure how I feel about this morally though
Does anyone know if the same returns in terms of ease of return and conditions applies to those bought on finance (UK)?

I have the same dilemma as many (apparently), which iPad to have the air or the Mini with retina. The form factor of the mini is very very appealing, but as I do a lot of photography and photography processing, the small colour gamut is quite a large disappointment as it's quite apparent to me. I had a 'play' with the air in store last night and decided on the air, but they didn't have the 32GB grey in stock so left without one. I got home and used my wife's Mini with retina all night and I had a change of heart and loved the size of the mini. However, the colour issue still bugs me.
So the long and short of it is that I'm still as confused as ever, I really need therapy lol
My latest thoughts are to get the Air from apple and give it a trial run in day to day living (using in store is not a true representation of usage imo) knowing that apple have a no quibble 14 day returns policy, and if I do decide I prefer the rMini after all I can swap it. I'm not sure how I feel about this morally though
Does anyone know if the same returns in terms of ease of return and conditions applies to those bought on finance (UK)?

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I don't think Apple would actually do anything about it. They have a 30 day return policy and if customers aren't happy with the product they can return it for a full refund. In fact, I am pretty sure when you select agree to the "Terms and Conditions" of using the phone - it covers the fact
"7.4 APPLE DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE iOS
SOFTWARE AND SERVICES, THAT THE FUNCTIONS CONTAINED IN, OR SERVICES PERFORMED OR
PROVIDED BY, THE iOS SOFTWARE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF
THE iOS SOFTWARE AND SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY
SERVICE WILL CONTINUE TO BE MADE AVAILABLE, THAT DEFECTS IN THE iOS SOFTWARE OR
SERVICES WILL BE CORRECTED, OR THAT THE iOS SOFTWARE WILL BE COMPATIBLE OR WORK
WITH ANY THIRD PARTY SOFTWARE, APPLICATIONS OR THIRD PARTY SERVICES. INSTALLATION
OF THIS iOS SOFTWARE MAY AFFECT THE USABILITY OF THIRD PARTY SOFTWARE, APPLICATIONS
OR THIRD PARTY SERVICES."
Full terms and conditions - http://www.apple.com/legal/sla/docs/iOS7.pdf
People have to understand that Apple is a business and it is up to them whether they think it's a big enough problem to put in a patch to remove the effects.
Simple solution is if you feel that you don't agree to their way of business and unable to use the iPhone to your fullest comfort, either return the product for a full refund or sign a petition...

Lenovo PSU concerns and Return Policy Clarification

I recently bought an Erazer x315 with an A8 Processor, r9 255 graphics card (arriving today). However, I recently did research on power supplies and discovered it only has a 280W power supply and according to online sources, the recommended is 400W+ for this graphics card (not to mention the rest of the components). If I want to upgrade the power supply it'll be another 50-70 dollars and I don't know if I'd be voiding the warranty by opening the tower. I'd like to return it but the 15% fee is very heavy (60 dollars or so). However, I've also read that if the package is unopened I may be able to return it without the restocking fee? Is there at least a discount in the fee for unopened merchandise? Can anyone confirm this? Is there any way Lenovo would be willing to replace this power supply with a better one? This is my first Lenovo and I am pretty disappointed that they would put in an insufficient crucial component that could potentially damage the entire system. I will be doing 3d modeling as well as playing games on this so I know the graphics card will be taxed. Thank you for your help.

Dolve wrote:
I don't know if this is the right thread but here it goes.
When I started my new Lenovo W530 for the first time today, I noticed a dead pixel in the middle of the screen. This really bugs me and I am wondering if I have a right of withdrawal or similar to fix this? Does anybody know?
I am unable to reach Lenovo by their chat service, but someone here might have a similar experience?
Best,
Dolve
You can always return the machine. Lenovo has a 21 day return policy. See http://shop.lenovo.com/ISS_Static/ww/ag/merchandising/us/popups/returnpolicy.html
You're going to need to come up with more defects than a single pixel if you want to avoid a restocking fee. I think you need 4-5 pixels to use that.

I bought an Iphone that did not work and return it and no one can answer me as to what happen once it was received by Verizon

On March 14th I bought an iPhone the wi-fi did not work, I called Verizon support after hrs and days they could not help.(I purchase it on-line from Verizon.com) So I went to the local Verizon store was there for about 2 hrs and finally they said to come back the next day and they would have an answer which I did and they didn't they said to call Verizon to return the phone. When I called they said to just use the label that was enclosed. I asked if I needed anything else they said no that my tracking number on the label was all I needed. Well after many calls the last one lasting 90 minutes and the person telling me that she would fill out some form and send it to the return section and call me back. She never called back. I have the tracking info that it was deliver to them yet I not received a replacement phone nor a refund. Can anyone help me? What should I do now? Can't call the I just tried and again they start with let me transfer to this other section (no answer). I am so frustrated I hate Verizon Customer Service or lack of -

I'm so sorry about this experience Appleby. I can certainly assist you in getting this cleared up. I sent you a Direct Message.
Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport

IPhone 4 Returns - policy and experience clarification (US AT&T or Apple)

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