IPhone 4s connected to home wifi but won't allow connection to internet etc...

We recently received a new modem from the cable/internet company and although the iPhones indicate they are connected to home wifi they won't connect to facebook, yahoo, google, update email. Basically we are using our data in our home with a working internet. The computers are working fine. I have spent a few hours with the cable company and the phone company trying to solve this issue. They both say it is an issue with the other party....we have not update to the new OS yet... could this be a setting issue within the phone not responding to the new modem? Should we try updating the phones OS?
my kids are running through their data...any advice would be helpful. I have already had to pay for the unsuccessful help of the cable company.

Hello there, Mouse1892.
The following Knowledge Base article provides very in-depth information for troubleshooting Wi-Fi on iOS devices:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

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