IPhone 4S is on, but not goes to voicemail on the first try

Dear Community,
My wife's iphone 4s always goes to the voicemail the first time you try to call her.
We change provider 2 times, the second time in another country and it still happens.
After you call her right away again, it will ring normaly.
Hopefully someone can help as it now seems to everyone her phone isn't working.
Kind regards,
Robin

It is fixed, seemed to be the not disturb feature.
In case anyone has the same problem.
If you call within 3 minutes it will go through else will block the call.
The ones that are in favourite can still call.

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