Iphone 4S will not connect to Wifi at any locations. Verizon told me it was a bug that come with the last iOS update. Help?

My daughter iPhone 4S cannot connect to Wifi at home or in public. I went to Verizon and they told me it was a bug from the last iOS update. Can someone validate this? Are there work arounds outside of upgrading the phone?

Hi DBraschler,
If you are having issues connecting to WiFi networks from your daughter's iPhone, you may find the following article helpful:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
On the other hand, if the WiFi settings on the iPhone are completely greyed out or unresponsive, then this article may be more useful:
iOS: Wi-Fi settings grayed out or dim
http://support.apple.com/kb/ts1559
Regards,
- Brenden

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