Iphone 6 Trade-in program COMPLETE SCAM!!!!!!!!!!!!

The trade in program for the Iphone 6 seems to be one of the biggest scams I have ever seen from Verizon. This is not only coming from personal experience, but from multiple sources of research. I sent in a PERFECT condition iphone 4S (8GB). I had the phone powered on the night before I mailed it in order to delete the "find my iphone" function, everything was in perfect working condition. I got an email just the other day saying they are denying my full $200 refund due to me sending back the wrong phone. The email stated I selected the 4s 8GB online when filling out the return information (which is correct, because I owned an 8GB 4s), but the email stated i actually sent back in a 16GB 4S that did not power on. They refunded me $36 for a phone which clearly was not the phone I sent in. So naturally i call the trade-in hotline, sit on hold for 25+ minutes and speak to a manger named Aaron who told me there is NOTHING he can do. He also mentioned that they take pictures of the phones in the warehouse, and that in the pictures it CLEARLY SHOWS THE PHONE IS POWERED ON. What flippin bullsh*t is Verizonplaying at? Denying my refund saying it doesn't power on, when pictures show IT IS ON. I literally went round and round with this Aaron and wasted an hour of my life getting nowhere. He told me he has no power to issue a refund (which is a LIE, mangers do have this power). My boyfriend had the exact same issue, received a $36 refund saying his screen was broke (when it was actually in perfect condition per the attached pictures on his submission). The manager he spoke with, someone named Joe, argued with him but in the end issued him a refund for $164, the balance after his $36 refund. I got nowhere, was told all they can do is escalate my issue. I have spent the last few days researching this, and I am not alone. There are so many forums online describing how this trade in program is a complete scam. It screams CLASS ACTION LAWSUIT. Verizon's warehouse is clearly not tracking phones correctly and denying claims based off of lies. How can you deny my claim for full refund due to the phone not powering on, when the pictures show the phone ON?!?!? I HATE Verizon and I should have left years ago. I honestly would have never upgraded had I known what a terrible program this is. I even showed my old 4s to a manager at a corporate Verizon store who looked over my phone when I placed my order for the new 6, I'm not stupid enough to send in a broken phone. Shame on you Verizon. If I don’t get my refund issued, this is the last straw with Verizon. I don’t care how much the cancellation fee is, I’d gladly pay it in order to rid myself of this horrible company. I spoke with a women Named Sheila on sunday who actually told me that I would get a full refund, she told me my phone was in perfect working condition. She told me it would be issued by today first thing via email. But of course I never received anything, just another customer service LIE from Verizon. I told this to Aaron who just kept telling me he couldn't issue me the refund, lies on lies on lies! Has anyone else experienced this issue and if so, how did you rectify it?

I am also a victim. I went through the online process and registered both our IPhone 4's on September 26th. Somehow Verizon managed to remember to send us the iPhone 6's, yet they forgot that we registered for the rebate. According to the rebate process which when completed, automatically directed me to the page where I ordered our IPhone 6's, we were going to receive $200 in gift certificates each for our iPhone 4's. When we received the iPhone 6's, the enclosed documents stated that shipping materials would be sent to us within 5 business days and not to send in the phones until we received the shipping materials. Amazing that they told us that information in the boxes containing the new phones, but when I call the department at Verizon that is running the rebate program, they can't remember that I went through the rebate process. I copied down the order numbers for the new iPhones, but they said they needed the numbers that they emailed to me. I have checked all our email accounts, including the Verizon email account I never use, as well as all the spam folders and I never received such an email. Now they tell me I can go through the process again, however now it says they will only credit $27 each for the two phones. No way would I agree to receive only $54, when the site previously stated I would receive $400 in rebates. So, I guess I will have to wait for the class action lawsuit. I have been with Verizon for several years, including cable and phone. Why do they risk my business? They charge more then anyone, yet I've paid extra to receive the best quality services. Now I'm thinking I need to take my business elsewhere. It seems that I am not the only one experiencing similar problems. I guess Verizon feels the risk of a successful class action is worth the price they would have been obligated to pay to their good customers. Honestly, if this attitude prevails, they will eventually go down. People are getting sick of paying the exorbitant rates anyway. Once they get ripped off like this, they are not going to take it anymore and they will just sign up with their competitors. I hope everyone floods these websites with complaints. Maybe, it will scare off some potential new customers. At least make them pay, in some way. Make sure you tell all your friends how you were ripped off by Verizon. Honestly, I expect these complaints will be deleted by Verizon soon.

Similar Messages

Does anyone now when the iphone trade in program will start in the netherland

Does anyone now when the iphone trade in program will start in the netherland

No one here would know, as there is no one from Apple here.

Stonewalling on the iPhone trade in program- been calling every week since October.

@verizonwireless I sent 2 iPhone 4 at the exact same time in separate envelopes. One was received and a gift card was issued in September. When the 2nd phone was never processed, I started calling. Every time, I'm told this will be "escalated" and a customer service rep should call me in 2-3 days. I have never gotten a single call back or even an email acknowledging the issue. It's now the middle of January. When will someone contact me about this problem?

Swattles,
This definitely is concerning. I am sorry to hear that you have not received your trade in gift card for your second iPhone. Unfortunately, we don't have much access to the trade in information. We do have a dedicated team that will be able to assist you with this further. They can be reached directly by calling (877) 835-2024 or you can email them by click on the Contact Us link here: http://vz.to/WIxRQ2.
ErinW_VZW
Follow us on Twitter @VZWSupport

Very hesitant to do Verizon Wireless iPhone 6 Trade-In Program

On September 28, 2014 I ordered an iPhone 6 for my wife and signed up for the iPhone 6 Trade-In Promotion. My wife's iPhone 4 was "appraised" for $200 online and Verizon mailed the extremely flimsy tiny envelope for my wife to mail her iPhone 4 to Verizon for her "$200" Electronic Gift Card. First of all, the tiny little envelope is so flimsy and contains very little bubble wrap. It offers very little protection and I can easily see the screen breaking during the mailing process when it is such a poor envelope. In addition, there is no tracking information whatsoever on the envelope. If the iPhone 4 gets lost or broken, adios $200. My wife's iPhone 4 is in Excellent Pristine condition but I am very hesitant for my wife to take part in this program because of all of the horror stories I have been reading on the Verizon forums (please see links attached below) or on the internet. People who took part in the program are reporting of lost or broken phones but they were in perfect condtion when they were mailed. Furthermore, there are stories of "Find My Phone" not being turned off even when people have photos of the process. People have even taken photos or videos of the condition of their phone upon mailing to Verizon but this doesn't seem to help.
At this point I am probably going to try to sell my wife's iPhone 4 on eBay because we can't take the risk of getting $20 or less instead of the $200. I am surprised more of these stories haven't gotten to the mainstream press. It would be good if some news station like CBS or NBC would cover the mounting complaints. I am thinking of writing an email to some head honcho at Verizon and venting my concern to tell him why us 20+ year Verizon customers probably won't take part in the program.

This is a photo of the very flimsy envelope that Verizon Wireless provides to ship the iPhone which is being traded in to Verizon. There is very little Bubble Wrap inside this VERY FLIMSY TINY envelope. No wonder iPhones are lost or being delivered broken to Verizon.
I might re-consider taking part in this iPhone Trade-In program if a Verizon Customer Representative monitoring this board reaches out to a manager at my local Verizon Wireless Store in Trumbull, CT and allows me to bring in the iPhone for an immediate $200 credit since my wife has already bought the iPhone 6. With the flimsy envelope which has no tracking I am afraid of the consequences it will bring if I use it. I am not about to spend countless hours with Customer Reps on the phone if I use the envelope and I don't get the $200 credit because the phone gets damaged in the mail or lost by Verizon. This is Verizon's chance to reach out to me so they don't lose me as customer. Let them make the effort to allow me to do this rather than me having to get the run around thru phone calls, being put on hold, and unaswered emails.
I have been a loyal customer for over 20 years. For the last several years my family of 4 has been paying close to $250 per month for Verizon Wireless services. I am going to strongly consider switching to AT&T after our contracts expire. AT&T has a Bring Your Own Device montly plan which would cost us only $160 per month vs. $237 per month we are paying Verizon. This potential $77 per month savings and Verizon's iPhone Trade-In joke of a program is what will push us over the edge to switch.

Just canceled iphone 6, beware of Verizon Trade in program. Regret it all.

Today has been the 2 week mark since I first used Verizon's trade in program. I canceled my sprint ( $100 ETF ) and decided to move over to Verizon since they were offering a $200 Gift Card if I traded in my Iphone 5. Sounded like a great deal, and I went ahead and switched over and got a new Iphone 6 from Verizon.
Fast forward 2 weeks later to today, I noticed an email saying my device had not been received. I decided to go online and chat with a woman who informed me that the email was automated, but I should wait at least 6 weeks. 6 weeks is not an acceptable time frame in my opinion, so I told her I would cancel my service if they can not at least locate my phone. They were unable to locate my phone, and claim is still has not been received.
I looked around the forums here, and low and behold a number of users are claiming they sent in perfectly working devices only to be given a $36 Gift Card because of a cracked screen. They are unable to locate the phones for tons of users, and this really worries me. She also let me know that there is no tracking number whatsoever on the package. As a consumer, I find this completely unacceptable.
Hoping they could offer further help, I went to my local Verizon store here in Battle Creek, MI. I informed the manager Cam that I was planning on returning the phone because I feel that my trade in was being mishandled and pointed him to the forums where users were complaining about the program. While talking with Cam I noticed a couple checking out the Iphones, and the Verizon rep in the store, who was a very nice gentelman was explaining the trade in program. I could not help myself from saying out loud not to trust the brown envelope that they give you since there is no tracking and I believe my phone was possibly lost or stolen and that I would not receive any credits.
Cam immediately told me to leave, threatened to call the police and told me that I was soliciting. I explained to Cam that I was here for a return, not to solicit a sale of any kind and that I too was a Verizon customer and was only sharing information on the trade in from my experience with other fellow Verizon customers. He asked me not to say it again or he would call the police, so I childishly said brown bag a few times before quietly waiting to be helped. The return was processed after this, and I argued the $35 activation fee be removed from my account and I also argued the $35 restocking fee because they did not hold up their end of the trade in deal.
I realize that I am being fairly impatient here, with it only being 2 weeks and I did overreact a little after the police were threatened. I do however lack any sympathy for Verizon not being able to process these trades in a timely manner. They knew well ahead of time that the Iphone 6 was going to cause a ton of trade ins and they could have been more readily prepared.
After I returned home, I got online and spoke to Zach from Verizon who I tried a second time to have the activation and restocking fee returned to me. He told me that it was fair charge and would not be removed so I gave in and agreed that it was my fee to pay. I want to share a few excerpts with my chat with Zach because although he is a Verizon employee, he admited to me the faults of the trade in system.
Visitor: At least just the activation should be waived, since I was paying to activate a phone I had for 2 years, not 2 weeks.
Zach: Well those fees are valid charges so they're not something I can waive. The activation fee is for new line activation and that?s waived if returned within 3 days but your paying for a line of service to be activated.... which it was. As far as the restocking fee goes that charge is to recoup some of the costs that we incur because you've returned that device. That phone can no longer be sold as new because it's been opened and used and since you returned that for a full refund of the purchase amount we end up losing money on that return so that $35 fee is assessed. None of these fees were charged in error. I'm sorry that this was the decision that you felt you had to come to especially when this would have ended up with you getting the credit for that trade in within a couple of weeks.
Zach: We could have helped you research that submission and work with the trade in center to find your device but you made the decision to go ahead and cancel service and return the phone so that limits what we could have done in that case since it's already been cancelled/returned.
Visitor: I see you are all about the money, glad to no longer be a customer then.
Visitor: You are lying on that last post Zach.
Visitor: The trade in submission is a completely seperate process than me buying the iphone and returning it.
Visitor: So you are not willing to help me, because you can't find my phone.
Zach: You're right about that process, and though I can't find your phone we can partner with the trade-in team to work out a solution.
Visitor: I am filing a complaint against Verizon with the Better Business Bureau and I will name you as one of the people who went out of their way to not help me.
Visitor: I can not believe I just read that you could have helped me, but won't since I returned the phone.
Visitor: That was flat out wrong, you deserve to be punished for that misinformation.
Zach: I'm not saying I won't help you. I'm saying that our options are now more limited because you returned that device.
Visitor: That is not an accurate statement.
Visitor: The options are exactly the same as they were.
Visitor: You can search by submission ID, phone number, and email, which provides no results.
Visitor: Your other option, calling the trade in department, is also still available.
Visitor: Those were your 2 options before and after I returned the phone, and those are still the same 2 options you have now. The fact that your company goes out of your way to argue ridiculous points makes me 100% happy I returned my device while I had a chance to.
Visitor: Now I want my phone back.
Visitor: The iphone 5 that is.
Zach: Well, not exactly. Your trade-in would have been worth $200 with a iPhone 6 purchase, however since that phone has been returned and service has been cancelled then the trade in value may be less. Have you contacted the trade in center at all about the device you shipped to them?
Visitor: No that should be your job, I'm right here on the website that had me use the cheap brown evnvelope in the first place.
Visitor: if you go check the forums on verizon
Visitor: people are straight up trashing the trade in system
Zach: In my experience it takes about 3-4 weeks. 6 tops
Visitor: $36 for broken devices given out to people that sent in working phones
Visitor: other phones never being received
Visitor: it's all over the verizon forums
Visitor: did this worry me? yes
Visitor: and did it have an affect on me returning the phone? absolutely
Visitor: and the reason is that not ONE verizon rep replied with a solution, 1 guy was credited the $200 and they still claim they never got his phone
Visitor: the rest of the people are out of luck, and they will not help them
Visitor: this should be reported to the FCC too
Zach: Can I offer you a personal suggestion?
Visitor: i'm going to talk to a lot of people tomorrow
Zach: Not necessarily the VZW suggestion but from one person to another?
Visitor: sure
Zach: Call the 877-247-3846 number (the trade in program support center) and ask to speak to a manager and escalate the issue through them. Have them give you a timeline on when to expect an answer. If that timeline is not met, then escalate again. I've had to do this, I don't tell a lot of customers that because it doesn't look good but I think it's important in this conversation that you know that I have been through the exact same situation.
Visitor: Alright thank you Zach
Zach: And I was able to get it resolved after about a month from the time I sent it in but it took me having to follow up. I hate that you may have to do the same thing and I hope you have an easier experience than I did... my situation was almost two years ago so I expect that to be better and I hope it is for you
Visitor: I do appreciate the help you've given. Unfortunately I'm out a $35 activation, a $35 restocking fee and a $100 ETF from sprint. It's too little too late, I guess I can pay my wifes bill with the gift card since I no longer have a cell phone.
Zach: You're very welcome, I did add the 1GB of free data and the 50% off your $40 smartphone charge which will be reflected on your bill moving forward as my way of saying sorry for the mess and I know it doesn't fix everything but I hope it at least helps in letting you know that I do care about your experience.
Visitor: I really screwed myself for work, and talking to my family and everhthing. Lost my phone number that I had for the last 8 years.
Zach: Well, I wouldn't give up on the trade in just yet. and that 50% off saves you $240 over the next year. So it's every little bit that I could do.
Zach: Well.... here's this....
Visitor: It doesn't matter, my cell phone number that I had for almost a decade is out in the wild now. It's quite depressing thinking about everything honestly.
Zach: We can reactivate that line of service that you just cancelled
Zach: was that the number you're worried about?
Zach: the 419 number?
Visitor: yeah
Zach: What if we reactivate that and then get you a phone ordered from our system?
And then it hit me, even Verizon admits the faults with the system trade in system. I wish I would have been more patient and I wish I never returned the phone, and I almost wanted to say yes to Zach activating me a new phone. I overreacted in this situation, but I'm just so stubborn sometimes I wouldn't back down. I felt like threatening Verizon with canceling was going to get me farther with figuring out my trade in credit, and at the end of the day it only cost me more money.
So now I'm out of:
$78 Last month bill to Sprint ( Only used 1 week of this month, but they will not prorate since I was under contract )
$100 Early Termination Fee to Sprint
$35 Activation Fee from Verizon
$35 Restocking Fee from Verizon
Out a Total of $248, have no phone at the moment and my Sprint Iphone 5 that I sent in has still supposedly just vanished into thin air. I'm mad at myself for trying to stand up as a consumer and say no, because at the end of the day I was happy with my device. I guess I'm going to go without a phone for awhile and think about my poor choices in this whole situation, if I could go back in time I would have just waited and kept the phone. Hopefully this helps someone else out because I spent a lot of hard earned money and time on this whole ordeal.

They do not know where your phone is yet because it has not had enough time to go through the process yet. I also started to worry when two weeks had passed and my iPhone 5S was still showing not received on the status website. That's when I joined this forum to see if anyone else was having the same problem. What I found out was that some people had been given reduced value for their trade in, but I also found posts from people like myself that were worried that their phone was lost and then came back and posted a week or two later that they had received their gift card.
I decided to chill and give it some time and about a week later my gift card arrived. If it had been for less than the promised amount I would no doubt still be upset and posting about it like the many posts I still see on here on a regular basis.
This is no doubt a popular program for Verizon. I would imagine there have been thousands of phones traded in. There are going to be at least some screw ups in the process. There is no point in getting ahead of yourself and assuming your case will be one of the screw ups unless it already is. Verizon has been consistently posting that it could take 4-6 weeks for processing. You will at some point likely hear the status on your traded-in phone. Patience would not hurt in this case.

Verizon Gift Card Trade in Program is a SCAM!!!!

My family and I have been a VZ customers since we purchased our first cell phones over 12 years ago. We always buy in to the upgrade program and purchase new phones and all the goodies that come with them like good little consumers. I have converted numerous AT&T friends and family members to Verizon and this is how I get repaid for my loyalty...
We upgraded to the new Droid in August and received these email in September.
Your trade-in information — KEEP FOR REFERENCE
Submission ID: 5268135
Device Model: Dare
Appraised Value: $100
Your trade-in information — KEEP FOR REFERENCE
Submission ID: 5483216
Device Model: Dare
Appraised Value: $100
I received this email then end of September for only “one” of the phones?
..."We have determined that the value of your device matches your appraised value. You will receive your Verizon Wireless Gift Card in the mail within the next three weeks." I received the card in December!
Now this is the scam/run around I am getting in regard to my second phone we returned... (remember this all started in August 2011!)
I never received an email, phone, letter or any other correspondence from Verizon regarding the 2nd phone we sent in so I started calling them.
First call 12/5/11:Verizon… haven’t received phone yet. I gave them the tracking number as I was tracking it online myself. It was delivered in September! Apology for the delay it will be processed and mailed to you tomorrow 12/6/11.           NO CARD, NO EMAIL, NO PHONE CALL.
Second call 1/11/12 Verizon: it went to the wrong department but we will submit the request and have it mailed out to you with in the next 24 to 48 hours.           NO CARD, NO EMAIL, NO PHONE CALL.
Third call 1/17/12 Verizon: (this is now the 5th person I have talked to) I get transferred to “STERLING” a so called “supervisor” in the Trade In Department in Nashville. I am, again, told the phone was sent to our donation department and so we can not send you the $100 Gift Card! THIS IS TOTALLY UNACCEPTABLE!
I asked to speak his supervisor, Sterling told me he was the supervisor. I asked to speak to his superior. (which I have done on each and every call only to be told some one will call me back with the next 24 to 48 hours and not once did I get a call back from any one at Verizon!) This self-righteous jerk told me it wouldn’t matter who I talked to I won’t get my $100 Gift Card.
I have had 4 people tell me they are they were sorry for the delay and confusion and one person, named Megan in Nashville, told me that the phone did get sent to the donation department in error but they would honor the $100 gift card anyway. Ironically the last phone call I made to Verizon on 1/11/12 when I spoke to Megan isn’t on record…hummmm, sounds a little fishy to me. I get my hands on that recording and ever other one and we’ll just see how “SUPERIOR” Mr. Sterling really is.
Now, is it just me or did I get totally screwed here? Believe me, it won’t end here.
I WILL GET MY $100 GIFT CARD IF I HAVE TO FLY TO NASHVILLE TO GET IT!!!!!

this is the lates news. In a fit of anger I sent 4 emails one right after the other to the "Contact Us" email on their website:
Date: Fri, 20 Jan 2012 22:52:26 -0500
From: [email protected]
To: [email protected]
Subject: RE: Other (WFM86708538)
   Good evening Jody ,
My name is Monica, and I am sorry for the delayed response, due to the overwhelming emails we are currently behind our 24-hour response time.(No kidding? As we both well know...we are not alone in this ridiculousness) I apologize for any inconvenience, this may have caused. I attempted to contact you today 1/20/2012 at approximately 8:45 pm MDT at the provided contact number and unfortunately missed speaking to you directly. I hope you receive my voicemail message. I am sorry to learn you did not receive the $100.00 Verizon Wireless gift card. I can definitely assist you with your inquiry regards to the $100.00 Verizon Wireless Gift card.
In tracking the status on the Trade in Website (Submission ID: 5268135 ), the incorrect envelope might have been used when returning the device to our Trade in Department. Which is why the device was received in our Central warehouse and not the Trade in Department. I apologize for any inconvenience this may have caused. I can apply the credit of $100.00 to your wireless account for the second phone that was mailed to the incorrect Department.
Please contact me on my direct line, my name again is Monica. My direct line is 505-999-5300 extension 6998. I am in the office Monday -Friday. My office hours are as follows:
Monday through Friday 2:00 pm -11:00 pm (Mountain Time)
Jody, please contact me so that I may resolve your issue. Thank you for being a loyal customer since 1998! We appreciate your business and thank you for choosing Verizon Wireless. Should you have additional questions or feel your concerns are not resolved, please reply to this e-mail or contact me directly.
Sincerely,
Monica
Verizon Wireless, Customer Service
Internet Response Team
Hello Monica,
I am very sorry I missed your call on Friday. By the time I checked my email you were gone.
I left you a VM at 12:03pm today forgetting about the time change and your hours.
I will be available to take your call until 5:00pm Pacific Time today and will expecting your call.
Just so you understand and I to make myself perfectly clear Monica, I absolutely DO NOT want you to reiterate Verizon’s excuse as to why this entire situation occurred. I have wasted enough of my precious time on this ridiculousness. I just want you to tell me you have credited my account the $100.00 and give me a conformation number.
After seeing the outpour of other Verizon Wireless customers posting the same anger and frustration at the lack of customer service and dissatisfaction with your Trade In Program I just hope that someone in charge of this whole debacle will take responsibility for the abuse your loyal customers have gone through and fix it!!!!
As I said, I will look forward to your call and the resolution.
Sincerely,
Jody Price

HT201210 I am trying to restore factory settings on my old iphone 4 so i can do the trade in program but i keep getting error message 3014 and i have tried all trouble shooting tips and nothing is working does anyone have any advice? Thank you

I am trying to restore factory setting on my old iphone 4 so i can send it back to my wireless company for the trade in program. I keep getting error message from apple 3014. I have tried all troubleshooting tips and still get the error message. Does anyone have any tips? Thank you

I've tried a lot of the stuff mentioned at that link and elsewhere, modifying host files etc. trying to downgrade my iPhone 4 back to 5.1.1 no luck , apple has locked up 5.1.1 for my phone and iPad . one post said I'm "stuck with iOS 6" darn I should have been more careful. I have the 5.1.1 Ispw on my MacBook its a permissions thing I don't understand. I'll post when I find a way around it and I will . iOS 6 took away most of my AirPlay functionality . to hek with iPhone 5 I'm starting to look at android. big bummer apple

Is Trade in program will start in Bangladesh ?. do we get any chance to exchang my iphone with newer one ?

is there any chance to held Trade in program in Bangladesh so that we can exchange our old iphone with latest one

When Apple was asked that question, this is the answer that was given:
"This program is currently US only and we have nothing further to add at this point in time."

Apple iPhone 6 Trade-in Program - After the Program has ended 10/15/14

I ordered iPhone 6 on 10/12/14 and received it on 10/24/14. According to Verizon I’m still eligible for the $200 trade-in program but when I go to the trade-in website (trade-in.vzw.com) to appraise my device, how will they know it’s still under the trade-in program? Is there a promotion code I should enter to inform them it’s still under the program? I’m worried I’ll send in my old phone and they tell me it’s not eligible for the program. Any help would be appreciated.

Congrats on your new phone Twray. I'm sorry for the difficulties you are having with your trade in process. You would have needed to start the process online before the promotion expired on October 15th. Once you received your order number and confirmation # the promotional page would have asked for specific information from your order to confirm the purchase. Here is the website, it will let you know the amount you will get for your trade in http://vz.to/1cbRAbP .
Kinquana__VZW
Follow us on TWitter @vzwsupport

Want to resolve your iPhone Trade-in promotion problem?

I have read enough sincere complaints. It is time to get serious with Verizon and their Trade-in promotion. First do try customer service again or a Verizon Store manager. If you have already give them another chance, document who you talked to, when, and what they said. You will need to show you tried to resolve the problem with them.   If you can’t work it out with customer service try this:
It will take a few minutes of your time but it will work.   First look up and print:
http://www.verizonwireless.com/support/pdf/Notice_of_Dispute.pdf
It is two pages and you have the right to Voluntary Mediation or Arbitration. I personally would select Arbitration. The form will have a link to the Better Business Bureau (BBB) www.bbb.org and enter the address for the Bureau in Basking Ridge, NJ 07920 which is where Verizon is located. Enter Verizon Wireless as the business name and you will see their BBB rating (as of today) is “under review”.
You can file the complaint online. Here is where you will need to document what you did, who and when you made contact with and what you are looking for to resolve the problem. Point out the Trade-in program was a “Promotion” and if they shorted you ask for the Promotion Value or if you got nothing ask for the Total Trade-In Value. You will need your Submission ID, make sure you include it in your BBB complaint and on the Notice of Dispute form.
When you have completed the Notice of Dispute you can mail it to the address on the form or email to:
[email protected]
You may get a call or an email and I wouldn’t expect it to take long. The BBB will serve as the Arbitrator, but I expect that Verizon will settle with you before the BBB contacts them, so that they can say they resolved the matter – remember Verizon’s Status is “under review” with the BBB.
I am having a hard time getting my head around why Verizon would allow their trade-in promotion to spoil customer satisfaction with their best customers. I also see this isn’t a new problem, there are complaints about the trade-in promotion well before the iPhone 6.
And I must emphasize I have long thought the individuals I interacted with at the customer service level were excellent and did all they could to address my issues. Do give them another chance.
I hope this helps you get what you should. Enjoy your new iPhone! I hope Verizon leaves my post up!

An update to my own experience. I did send an email to to the Verizon Trade-In program from their web page. I selected Contact Us and then selected the check status of my phone from the menu and sent an email. I did receive a an email from them about a day later saying my iPhone had been received, and this morning I received a second email with the full $200.00 Gift Card. I did this through chat customer service, thanks BrianP for the good customer service!
I did NOT have to file the Dispute form or a BBB complaint, my problem was resolved through chat customer service. It did take awhile, but was within the 6 week expectation time they originally set.

Trade in Program is ripoff

How can I get satisfaction from your bogus Trade in Program. Your "Helpline" for the program is unreachable. One family member is yet to receive the shipping materials. Another that shipped two weeks ago still shows that hasn't been received on the Websites status checker. These people bought new IPhones on the premise that they would receive compensation for their old phones within two weeks.
The submission date for both was September 23, plenty long enough for this to be resolved. Each request was completed separately, so each has own submission ID.
Even though half of the family now is committed to two more years of your service, the other half are up in June. Guess who is going elsewhere for phone service.

Totally AGREE. Im filing a criminal complaint in Massachusetts for fraud. All requirements for the trade-in of a 4S for a recently upgraded 5S were met. After a lengthy wait for the return box and deactivation of Find-My Phone and wiping everything clean by the local Verizon representative, verizon sent an e-mail sayining that only $36 would be refunded. Multiple requests to the escalation department failed, even after proof of the diabling of Find My iPhone were attached. Verizon is a total fraud and I will be discontinuiing my account, the 450+ people at our organization who use verizon adn most importantly filing a criminal complaint for fraud.

I Yogi is a complete scam. I have had a problem with my mIPhone 4s and somehow diverted to IYogi who assured me that they could fix the problem if i paid £65.00 The problem was fixed and one month later I received a "No Service" message on my phone. I

I Yogi is a complete SCAM having already paid for 2 help calls £60 approx I once again had NO SERVICE on my IPhone 4s and was told by their operative that if I paid another £40 for one year cover this would include an upgrade to the IPhone mid August or September. I refused to agree to this and said I would report them to the National Press. Suddenly.... my service was restored. I now want my initial payment refunded and will stop at nothing to get this back.
What is happening here is this: Once you agree to pay for 2 help calls they then at some point disconnect your service and try to get money from you to reconnect. I will report this SCAM to the Media and hope that this SCAM CAN BE STOPPED.
I also blame Apple for allowing this to happen in the first place because when trying to access APPLE HELPLINE you are diverted to this I YOGI crowd of thieves and money grabbers who are operating under the mantle of Apple.
BEWARE.....ONCE YOU AGREE TO PAY YHEIR INITIAL FIRST 2 HELPS THEY THEN AT SOME POINT CAUSE YOU ANOTHER PROBLEM IN AN ATTEMPT TO GET MORE MONEY FROM YOU..... beware of this I YOGI THEY ARE SWINDLERS !!!!!

TheArtificialNerd wrote:
I can say 100% that the AppleCare phone number only redirects to other AppleCare groups.
ALL of them Apple corporate or Apple Authorized partners.

Trade-in Program Experience

Thought I would share my Verizon Trade-in Experience with others after seeing all the past posts about the pains and struggles they've gone through.
I was one of the first to pre-order an iPhone 6 through the Verizon Wireless website. Beforehand I had heard about the 'Free iPhone 6' offer through trade-in of a previous generation of iPhone. I actually contacted Verizon Wireless Customer Support beforehand and asked for clarification on the offer. While most of the information I got from that conversation was valid, I did get the impression initially that this was only for the iPhone 6 16GB and not an offer against any iPhone. I was also told that the iPhone 6 pre-order went live at 12pm EDT and not 12pm PDT. It was also important to note that the customer service rep was a big proponent of using the mail-in method for the Rebate Program and they would send a pre-paid/pre-addressed package to mail my iPhone back to the Verizon Device Recycling Center. He told me that I could still take my phone to a Verizon Wireless store but why would I when the mail-in process was much more convenient.
Nonetheless, I pre-ordered my iPhone 6 16GB on Friday, September 12th without issues and subsequently filed a Trade-In Submission in which I got my device appraised and the shipping materials were then sent out to me. If I had known at that time that the Trade-in Offer was valid for ANY iPhone 6 purchase then I would have pre-ordered the iPhone 6 64GB. But by the time I tried to change my order, it pushed my ship date into mid October so I kept my original order intact. For background information, I was trading in an iPhone 4s and the appraised value was $200. I received both my iPhone 6 16GB and the shipping materials on the same day, Friday, September 19th. Based on my first impressions of the shipping materials, I should have changed my mind and brought in my phone for Trade-In at the Verizon store. The package was equivalent to one of those shipping envelopes with bubble wrap lined on the inside. I would have initially thought that the shipping materials would be something similar to what my iPhone 6 was shipped in, a shipping box with insulation inside. I actually still had my old iPhone original box that I could have put it in as well before putting it into the box which I couldn't with this smaller shipping envelope. Also I noticed there were no tracking numbers on the envelope, just my submission ID printed on the label as well as the trade-date. I actually took photos of the final package so I could reference it later but there was no way to track it in-transit.
Nevertheless, I shipped it anyways to the Verizon Device Recycling Center in Bloomington, IN that following Monday, September 22nd. Over the subsequent weeks, I would periodically check the status and for the next 3 weeks the status was always 'Device not received'. After so many weeks I thought my Device was lost in the mail. Finally one day I saw a status change and it was received! Although my excitement quickly turned into shock when I saw the final trade-in value was $76! I looked over at the adjustment reason and the claim was that the SIM tray was broken or missing. This seemed like a much different description of my iPhone 4s. The iPhone 4s that I mailed in was in mint condition before I put it in the shipping envelope. To top it off the SIM tray couldn't have been broken prior to shipping since I had to remove the SIM card before shipping and was sure to push the tray back in before packaging. I followed all the instructions that were sent with the Shipping Materials from removing all personal date/password to disabling the Find My iPhone feature.
As many customers have mentioned prior, I experienced all the typical emotions based on what I thought was going to be a straight forward and fair process. I was enraged, disappointed, shocked, and confused. I immediately when to the Contact Us tab of the Verizon Device Recycling Program homepage and submitted my feedback and request. I also scoured the web to see if I was the minority and was surprised to see complaints across Verizon for the Trade-in program even much prior to the iPhone 6 offer. At the time, I kicked myself for not checking this out earlier.
Over the past week I've been researching and searching for the best approach to get this resolved. I tried calling the Verizon Device Recycling Program customer support by phone but could never get through, not even to leave a message. There was no easy way to email customer support and I didn't have time to sit on hold during the long queuing times with Customer Support. I thought about my negotiation and complaint tactics, consideration to leave Verizon Wireless after being a customer for over 10 years, demand for proof that my phone was really in the condition stated, sending photos of my phone just days before I shipped working and SIM tray intact.
Then from out of the blue yesterday I received a couple of emails. The first was an email that a courtesy credit was on its way. It informed me that they were sorry I was not satisfied with the program and a courtesy credit will be processed and sent via email. The subsequent email were two gift cards, one for the amount of the final trade-in value which was $76 and the other for the remaining difference of $124.
In summary, I think there is something fundamentally wrong with the Verizon Trade-in process that needs to be fixed. But thank you Verizon Wireless customer support for listening to my complaint, I thought my message through the website was going to go unanswered and that I would have to talk to someone physically on the phone and inevitably talk to multiple tiers of managers to get anything resolved. I am satisfied with the resolution, a little pain staking but the company did the right thing for the customer. I hope everyone who has had similar issues gets a similar resolution, so that even though processes might be broken, customer service is still alive and well.

You are not alone.
Re: Verizon Trade In Program Failure
I mailed a phone in on 25 Nov and on 5 DEC received an email that they received it and nothing since. All the status checks on line and with their trade in Customer Service say they never received it.
Twice I was told all they could do was elevate my issue and I would receive an email status in 72 hours. Neither time I got a response. The last time, they told me I had to wait 2 – 6 weeks for a response to elevation of my issue.
Verizon Customer service response was to tell me there was nothing they could do and contact the trade in customer service - despite me telling them the trade in customer service has been unresponsive.
Verizon and their trade-in subcontractor keeps you powerless to do anything and continue to hold us hostage with no recourse.

Will there be a Lumia 900 trade-in program?

Just curious to know if there will be some sort of trade in program for those of us that bought a Lumia 900? I wouldn't expect it because it probably doesn't make a lot of fiscal sense but you guys would gain a TON of love if you made it happen. Doesn't have to be 1:1 either. I'd gladly pay $100-$200 and trade in for the Lumia 920 (or even the 820 if that's the only option). Maybe even just half off?

petrib wrote:
Doubtful, as the Lumia 900 sales do not seem to be very significant in the first place (the total number of all Lumia models sold over the entire history of their existence - reportedly about 7 million units -, is still less than half of the amount of Nokia's Symbian sales in a quarter, three month period, during Symbian's best times - reportedly about 20 million/quarter). It'd also do quite a bit to decrease Nokia's declining earnings, with no increase in market share.
My issue is that I have an essentially brand new phone that, after just 5 months, has both an obsolete OS and obsolete hardware. Nokia's (and Microsoft's) issue is that they're trying to sell an awesome new phone to a market who - as a whole - for the most part isn't interested. I do think that sales of the 920 will be significantly affected by the likely fact that the majority of people who *currently* are interested in buying a Nokia Windows Phone bought the 900 just a few months ago. I think that if Nokia (or Microsoft) were to offer an incentive to make it easier for owners of the Lumia 900 - or even any other Nokia Windows Phone - to upgrade to the 920, it would solve the issues of all parties: Lumia 900 owners get a 920 and Nokia sees a significant bump in sales (note I didn't say the sales numbers themselves would be significant, just that the increase would be significant).
Nokia (and again, MS) are in a delicate situation right now, and I imagine they are (or should be) primarily concerned with getting more phones into the hands of customers, maintaining and increasing customer commitment, and building at least the *perception* that the market interest in their products is both greater than estimated as well as increasing over time. This all is to say they should be focused more on long term than short term revenue, and should be shooting for a situation like Apple has with the iPhone, with evangelists praising the merits of their products, committing themselves to the product ecosystem, and looking forward to buying the next version, when it comes out a year or more later. And yes, I do think offering an incentive to upgrade could contribute to these goals, and likely would be more effective than Nokia's providing a $100 credit for some relatively harmless and obscure data issue when the 900 was first released.

Umair: I want to know about the new Apple Trade in program?If any apple employee on the forum,get in contact with me.

Umair: I want to know about the new Apple Trade in program?If any apple employee on the forum,get in contact with me.

iUmair wrote:
I want to know how Apple measure the value of old iPhone?
Then contact Apple and ask them. Nobody here woul know.
How can people from outside US can participate.
They can't at this time.

Iphone 6 Trade-in program COMPLETE SCAM!!!!!!!!!!!!

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