IPhone 6 went black screen after purchasing and activating 3 days from Apple Store Online. Please advise
I bought iPhone 6 from online apple store for my GF as bday gift..
3 days after receiving and activating it, iPhone 6 went black screen..
After all, it is a birthday gift..
Is this issue quite common in iPhone 6 edition?
Did you already try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again?
If this does not work, make sure that the phone is charged, then Connect in recovery mode, explained in this article:
If you can't update or restore your iOS device
If still no luck, contact Apple Support to get it serviced:
iPhone - Contact Support - Apple Support
Similar Messages
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My iphone 5c went black screen and it still can cut on and off and it went black screen when i was on facetime with a friend and could still talk to them perfectly fine. What is the cheapest way to get it fixed or can i fix it myself without any money? I also didnt have the chance to back up my data because it went black screen out of now where.
If your phone is not covered by the warranty anymore, Apple will replace it for a new device, same model and size, if you are willing to pay the service fee.
If you decide to get a 3rd party company to do the repair, Apple will not service your phone anymore after that.
Out-of-warranty repair service
If your repair isn’t covered by Apple’s One Year Limited Warranty, AppleCare+, or AppleCare Protection Plan, your iPhone might be eligible for out-of-warranty service. For example, liquid damage isn’t covered by warranty but might be eligible for out-of-warranty service. Some damage isn’t eligible at all, for example if your device has been broken into multiple pieces. See Apple’s Repair Terms and Conditions for complete details.
Read Apple’s Repair Terms and Conditions
Model
Out-of-warranty service fee
Battery service*
iPhone 6 Plus
$329
$79
*available only if battery
fails Apple’s diagnostic test
iPhone 6
$299
iPhone 5s, iPhone 5c, iPhone 5
$269
iPhone 4s
$199
iPhone 4, iPhone 3GS, iPhone 3G,
Original iPhone
$149
Plus a $6.95 shipping fee, if required. Fees are in USD and exclude local tax. Pricing is for service through Apple. The final service fee we charge will be determined during testing and may be less than the service fee listed above. Pricing and terms vary for service through an Apple Authorized Service Provider.
copied from Apple - Support - Service Answer Center -
Hi this is alamzeb , i have purchased OS X mountain lion from apple store and installed it on my macbook with the expect ion of making my macbook faster but it become more slow by installing os x , how can i solve this problem
alamzeb wrote:
Hi this is alamzeb , i have purchased OS X mountain lion from apple store and installed it on my macbook with the expect ion of making my macbook faster but it become more slow by installing os x , how can i solve this problem
Have a read under the threads on the Right hand side of this page under 'More Like This'
Pete -
my mac and iPhone 6 has been hacked! foresure! Antivirus sentinel pro from apple store detected apr or arp spoofing, thereafter Antivirus protection also got hacked, I turn network monitoring on they turn off everytime then they close Antivirus for good, also Google.com is being imitated and not showing a true certificate (apr spoofing)?.these guys r good! I erased and reinstall Yosemite changed all passwords even on the wifi...could be wifi sniffing? I got Kaspersky hoping to use virtual keyboard for passwords and Kaspersky is comprised too..the virtual keyboard doesn't work it freezes up not allowing me to enter password. So I Uninstall and reinstall Kaspersky, so now I have problem with reinstall that doesn't work, then way later that day it is reinstalled..not over yet..that virtual keyboard now pops up randomly wanting me to use password? seems like they can copy anything real fast for i have to enter info like 2 or 3 times, never had that problem before. I'm thinking about going old school with paper docs and checks..yes technology ***...too vulnerable. .on the news they said 97% of businesses are hacked! can someone help me to counter this attack? thx
Message was edited by: technologysuxYou have not been hacked. Get rid of all that antivirus. It is just making your life harder.
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IPhone 5s goes black screen after the Apple logo is displayed
Recently, my iPhone 5s keep restarting when I am using it and a blue screen appeared before the restart process. But worse, this time, my iPhone stays on the black screen after the apple logo is displayed and it is turned off automatically after a couple seconds, what happened and what should I do?
Hi CarltonKwok,
If the screen on your iPhone turning on completely, you may find the following article helpful:
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
Regards,
- Brenden -
Purchased phone (3GS) unlocked, outright so no contract from Apple store in Australia.
Living in Denmark now and phone won't accept Danish sims. Guys in phone shop say phone is actually locked and he doesn't understand how it could be if it was supposed to be off contract. Software updates have been done regularly. They think that it shouldn't come up "connect to iTunes" when the Danish sim is installed.
Any hints would be welcome.Hi Peter
Yes - it was from a proper Apple Store.
I only purchased the unit - no special requests and then went to O2 and hooked up with a scolling monthly sim.
I used that sim for about 6 months and then moved out here. I took on two PAYG sims, one for Qatar and one for UAE but neither are accepted.
When connect to my mbp, the phone screen shows the iphone connect cable and iTunes picks it up. The message then says " must insert original sim to register" My point - the original sim, was completely independant from the phone but I cant get past this point to do anything further.
Any thoughts? -
Windows 8.1 black screen after upgrading and no media
Hi everyone,
I just bought a second hand S230u i7 and right after I updated it to Windows 8 I got nothing but a black screen and the mouse cursor.
I've tried most of the recovery options and they all ask me for a recovery media which I dont have since I didnt have the opportunity to create once I received it (it started to install Windows 8.1 right after I turned it on).
So right now I have no way to use the laptop because of this update.
Does anyone know how can I get it to work again?
Thank you
NunoHI , Welcome to the HP Forums! It is a grand place to find answers and information! For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide. Learn How to Post and More How Do I Find My Model Number or Product Number? I grasp that you have a HP 15 notebook and you recently upgraded from Windows 8. to 8.1. Now after you enter your Windows password you get a black screen with a cursor. Here is a link to HP PCs - Black or blank screen with blinking cursor after entering Windows password. To say thanks for responding please click the thumbs up icon below. If this solved your difficulty please tell people by selecting solution provided. Best of Luck!
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Black screen after login and slow NAL
Hi,
We have a problem which we think is ZFD related. Immediately after the
login there is a black screen presented and the pc appears to be doing
nothing. After 30 seconds or up to 3 minutes the desktop appears. At
that moment the NAL starts and again we have to wait for 1 to 5 minutes
for the NAL to appear.
Here are some figures:
3300 users
700 applications
7 cluster servers
NetWare 6.5 sp5 + nw65sp5upd1 + iscsi65sp5a
GroupWise 7.0 sp1
ZenWorks for Desktops 7.0 sp1
(and iPrint, BorderManager 3.8, NetMail 3.5.2, Identity Manager 3.01)
Windows XP sp2 fully patched
Office 2003
Novell Client 4.91 sp2 + pkc
We are using DLU. The difference in the delay times is because of
hardware. On older hardware you'll have to wait longer. That makes sense
but keep in mind the oldest hardware is still a P4 1,6 with 256Mb RAM.
But 1 and a half minute extra startup time for a brand new pc is still
quite a lot.
We have had an expert at our site. The obvious like SLP, DNS was not our
problem. He took some traces and again no problems found. There are some
posts with ZFD 6.5 which mentions this black screen but no solution is
provided.
Most of our applications are associated with the users' container.
Anyone please?
Joost SannenHi Craig,
We'll follow up your advice and let you know. Currently I'm at home with
the flew so you have to wait for it.
Thanks,
Joost Sannen
craig wilson schreef:
> The "startup" times you are seeing are not the norm and vastly different
> from what most people see.
>
> You need to take steps to see what is causing your delays.
>
> The first thing is to determine where the delay is occurring.
>
> Login as a user that belongs to ZERO policies. No DLU. No Group
> Policies on a PC that has NO workstation Policies. The Windows Account
> should already exist on the PC.
>
> This is your base-line.
>
> Then Add in DLU but no other policy. (Test Volatile vs Non-Volatile)
> W/O DLU, test using Windows Group Policies that you have assigned.
>
> For DLU, you need to minimize the Profile size.
> New users on a PC for me usually add a few seconds but not a lot.
>
> The difference here is less than 1 second in a Windows vs ZEN
> Environment for the creation of the account. The delay is in creating
> the account which is handled by Windows in the same manner in both cases.
>
> For your GPOs, make sure you are following best practice of only setting
> the required settings. Do not set a value that is equal to the default
> value. Each setting you change increases GPO policy processing time.
> Again, Windows not ZEN processes this and the delay would be the
> identical in both cases.
>
> -------------------------------------------------------------------
> NAL Startup Time - This can be a load of things.
>
> Turn of "Reading of Groups" as a test. This is often a big cause of
> delay. You need to test how much of a delay this is causing.
>
> Do you have a large number of apps assigned to the user (by any fashion)
> with lots system requirements. Realize that if a user has 700 apps
> assigned to him but they only appear if they meet a complex set of rules
> this will cause delays.
>
> Do you have a large number of "Force Run" apps running upon the Start of
> NAL? This can cause huge delaays.
>
> Again specific tests to help.
> ------------------------------------------------------------------------
> After logon, are you attached to any replica servers located across a
> slow WAN link? We may need to try and make sure we delay attaching to
> these servers during initialization.
>
>
>
>
>
>
>
> -
2 days ago my iphone fall into a sink full of water. Yesterday I went to apple store and ask for apple care for iphone and they have it. So, I bought it and registered it right away since my iphone still be in a garentee and still not surpass one year usage. Then they told me that my iphone problem considered in a "physical damage case" which they have a policy for claiming a new iphone and pay some fee. After I got my new iphone, they said that all the information and phone data which is registered into apple system about the phone and the user and bla bla bla will transfer to my new iphone. Today, I just check my phone serial number in "support & coverage " column and I found that all the phone data in apple system is already transfered from the old one to the new one EXCEPT the data of apple care that I already registered before I claimed the new phone. Now, the question is " What can I do ? " and " will it be transferd to my new iphone or I have to buy a new apple care for my NEW PHONE That I got from their service "
Placing your iPhone in the toilet was the correct thing to do but you should have purchased an android phone instead. That would have solved these issues. :-)
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IPhone 3GS warranty if bought from Apple Store Online
I bought an iPhone 3GS (unlocked) directly from Apple.com.au (the australian apple site) while living i Australia. Recently the on/off button is not working very well, I have tried to restore to no avail...
Now I moved from Australia, taking my iPhone with me to another country (Sweden). Here they only sell the device with special plans and locked to certain operators. I do have the receipt from the purchase from the Apple store in Australia. Does this still mean I have to send it to Australia to get it fixed? After all it is unlocked and bought directly from Apple, ie no purchase a'la international-orders.com/ebay etc?
That would def. suck as the device is fairly new and it would cost me a lot in money and time to fix it. What do you think?You plan on shipping your iPhone directly to Apple where in Italy?
Apple does not have Apple stores in every country where Apple computers are sold including in every country where the iPhone is sold, the same for AppleCare, and the same for a physical location where you can ship anything to Apple. Even if you could, would you plan on shipping your iPhone to Apple unannounced without being expected?
If Apple does have an Apple store or stores in Italy, you can call an Apple store there and ask if they are willing to accept the iPhone being shipped to them by you. If not, you would need to return to the country with the iPhone to handle an exchange or repair, or ship the iPhone to someone you know in the country to handle this for you. -
IPhone 6 (unlocked) charger from Apple Store online
hello good day,
I am travelling from the US to the Philippines this month and I would like to know if the iPhone 6 64GB unlocked (& contract-free) from T-Mobile which I would like to buy online from the Apple Store this week would have a charger that would be compatible with the 220V outlets there in the Philippines? would the charger that would be coming in with the box be compatible with the 220V outlets?
Thanks!Nobody here on a user to user technical support forum can tell you that and we don't know what chargers are compatible with the Phillipines.
Ask Apple directly when you go into the store to purchase your iPhone 6. Also, be aware that the T-Mobile iPhone 6 is contract free, but NOT unlocked. Apple is not selling the unlocked versions of the iPhone 6 or 6+ yet in the US. -
Howcome my iphone 4s went black screen
Howcome my screen turned black it happened for the 3rd time. what do i do get my screen back on.
See Here for > Frozen or unresponsive iPhone
Try this First... No Data will be Lost...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons... -
I have a problem related purchase
You will need to contact the store via phone or support; we are just other users here and cannot help with purchase problems.
-
The battery of my iPhone 5 easily discharges even when not in use. The unit was tested by Apple and passed the Battery Health Test although the performance showed otherwise. The battery deterioration started 11 months after purchase and is not covered by Apple warranty. What is the problem of the iPhone5 and would appreciate suggestions on how to address this problem. By the way, I have a 2 year old iphone 4S with a battery performance as good as when it was bought two years ago.
Hi there Dan Laven,
You may find the information in the article below helpful.
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/ht1476
About battery life and the battery
Battery life and number of charge cycles vary by use and settings. Find more information about batteries for iPhone and iPod.
Find information on how long the battery is expected to last between charges.
Rechargeable batteries have a limited number of charge cycles and may eventually need to be replaced.
-Griff W. -
HP Pavilion DV3 41700-EE Problem-Black Screen after installing graphic card driver
Hi,
Laptop Model : HP Pavilion DV3 41700-EE Entertainment series.
I download the latest official driver for my lap top from this link : http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-93326-1&cc=us&dlc=en&lc=en&...
After the installation i rebooted my device and after the windows loading i got a black screen ! i went to safe mode and unistall the video card and also it's driver from device manager and when i came back the black screen was gone but i have only my onboard Integ graphic which is very slow.
also i went to AMD web site and get AMD Catalyst from their web site but nothing happened after the installation and i think they don't provide an appropriate driver for my lap top.
i also tries to go to device manager and with right click on my display adapter and update driver point to the display driver location on my syste but this time it does not take time the black screen after restart, and in the middle of installation i got a black screen.
Also i upgraded my BIOS Firmware from 16 to 24, but nothing changed.
i just wanna know is it a software problem or hardware problem ? how can i find out that ?
also i don't want this switchy manner and i don't care about the power efficency. i just want to my device work on maximum performance.
What you suggest i do ?Use the recovery manager to reinstall the original AMD graphics driver and Catalyst Control center.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer
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