IPhone & iPad don't register in iTunes

My iPhone & iPad don't register in iTunes. I'm running Windows 7. I updated to version 10.2.2 and still no luck.  The error message I'm getting says that "This iPhone cannot be used because the required software is not installed.  Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes".
If I proceed (would welcome advise on how to do this as I'm a newbie and not very technical) with the install... I need to know if I'll lose all my itunes music or folders?  Also, my husband has lost his phone and has just got a new sim card and we need his contacts which were backed up in our iTunes.....
Any help or advise would be appreicated.  I'm in Australia and have done the express lane but need to contact Apple (and pay for a one time call) but the hours don't work because of the time zones.
Thanks
Jacki

You won't lose any of your content by uninstalling iTunes.
To uninstall: go to Control Panel, choose Programs, right-click iTunes and choose uninstall; also uninstall Quicktime (which comes with iTunes) and the Apple updater if it's there.
Restart the computer
Go to here to download 64-bit iTunes
http://support.apple.com/kb/DL1047
Download and install; restart the computer. Hope that works

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