IPhone will not ring if locked even when Do Not Disturb is not on. Even when the sound toggle on the side is not red.  This problem occurs regardless of whether it I have Do not Disturb on (manually, or scheduled) or COMPLETELY OFF.

iPhone will not ring if locked when when Do Not Disturb is not on and the phone is not on silent (button on side is not red).  This problem occurs regardless of whether it I have Do not Disturb on (manually, or scheduled) or COMPLETELY OFF.   I've tried wiping the phone and reinstalling from a saved copy but of course the problem comes back because the problem is inherent in the save.   There are two options under "Silence" at the bottom of the Do Not Disturb preferences.  "Always" or "Only when iPhone is locked".   Those are the only two options and I want neither.  No amount of deselecting will work.  It forces you to pick one.  
Does anyone have a solution given that I've better explained the problem? 

The settings at the bottom of the Do Not Disturb page do not matter if you have the switch for Manual turned to off, or the Scheduled turned to off.
When the phone is unlocked, if you try to raise the volume of the ringer, what do you see on the screen? Does it say ringer, do you see the word headphones anywhere?

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