IPod (old 5th Generation) not detected by itunes, not detected by PC in disk drive mode and can't restore as well. I don't have files backup as PC crashed. Any help fixing or atleast recovering files???

I have this iPod with all my wife's songs and she lost her PC as it crashed. I can't update anything on this iPod as my iTunes is not detecting. I can't make it work as disk drive mode.
I need help. It freezes up during play mode - annoying!!
We went to Apple store to get it fix and they said try online software or something. We said we'll buy new one if needed!!!
Any help?

Thanks for the information.
Retracts: 16
Reallocs: 15
Pending Sectors: 11
PowerOn Hours: 152
Start/Stops: 19204
Temp: Current -
Temp: Min -
Temp: Max -
I tried to do chkdsk but it didnt run anything on DOS.
iTune aske me to formate it or restore it.
What are my options? If Formate/Restore - Will I lose all my data?

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