Ipod screen says to connect to itunes but won't let me enter my password. Tried recovery mode but when I click 'restore' itunes says it cannot connect to update server. Help!
Ipod screen says to connect to itunes but won't let me enter my password. Tried recovery mode but when I click 'restore' itunes says it cannot connect to update server. Help!
Place the iPOo in recovery mode for the passcode issue. For recovery mode:
iPhone and iPod touch: Unable to update or restore
Also see:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
Similar Messages
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I can't download apps or music on my iphone4s. The loading blue circle keeps turning and it won't let me enter my password. Any suggestions? Was working fine one day then the next it's not.
Hey, I understand how ****** off you must be at getting bounced around . It most likely has something to do with some port being blocked by your internet service provider or on your router. http://support.apple.com/kb/TS3297 lists ports 80, 443, 3689, 5297, 5298, 5353, 8000-8999, and 42000-42999 as ports that need to be open for you to connect to the itunes store. I would recommed contacting your isp and making sure that they are not blocking anything (in a nice unaccusing way, you never know, it might not be their fault), or if they can help you determine if your router is the cause. Before you do that you could also make an appointent with the genius bar at your apple retail store to make sure you can connect to the itunes store on their network, although if you can connect to wifi through safari, it probably is not related to the wifi hardware of your device.
As last ditch efforts, I would try updating your device http://support.apple.com/kb/HT4623 (I recommend backing-up your device http://support.apple.com/kb/HT1766 and any itunes purchases http://support.apple.com/kb/HT1848 just to be sure). If that doesn't work, I would restore it and set it up as a new device through itunes on a computer, that will wipe out any problem software and install the operating system as new, you can then test it to see if the issue was related to any software you had on it.
Let us know what you decide to do and if any suggestions helped. Good luck. -
I tried to email a photo yesterday (on gmail). It asked for a password (never done that before), and I put in my computer password, and it rejected it. Came up with OK or Cancel. OK, box went away. Cancel, it said do you really want to delete this email. It would not come up with another box. I think I was supposed to put in my gmail password probably. I can still use regular email, but can't send a photo, the same thing keeps happening. I even turned off my computer thinking that might reset it. I cannot figure out where this password thing came up. I checked the preferences, nothing there except requiring password for other people to see my photos, which is not checked. I am stumped.
Actually, no it doesn't. You can email a photo with Gamil via any Mail client and/or web browser.
iPhoto Menu ->
Preferences ->
Accounts ->
Delete and recreate your email settings.
Alternatively, use Apple's Mail for the job. It has Templates too - and more of them. -
When I click BUY in itunes store nothing happens. It won't let me enter my password and purchase the item all it does is highlight it but goes no further?
I now have the answer so no need for any replies
my itunes capacity was full
thanks anyway
x -
When I updated to iOS 8.1 on my iPad 2 it failed when installing it's in recovery mode and when I go to iTunes to restore it downloads the update to about 900 Mbps then gives me error 9006
Hi Willy,
Welcome to Apple Support Communities.
The article below provides information about specific update and restore alerts, including the 9006 alert that you saw when attempting to update your iPad 2 to iOS 8.1. Try using the instructions provided to see if the issue is caused by a conflict with the security software on your computer.
Resolve iOS update and restore errors
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
I hope this helps,
-Jason -
i was updating my iphone 3gs , but error occured while itunes was updating firmware. it asked me to revert back to backup. it is in recovery mode. now when i am restoring , again eroor is there while updating firmware part . (1015) . please help what to do . or manually download a update
same thing happened to me. my phone is unlocked. did you have any luck.
please send info.
thank you -
i have an ipod touch 4g with 8gb but it is stuck in recovery mode and when i try to restore it an error pops up saying that the ipod ipod can not be restored then the number 1604 pops up how do i fix it
Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
http://support.apple.com/kb/TS3694#error1604 -
Ipod touch 1st gen won't let me enter my password and Itunes won't recognize it
My 1st gen Ipod touch will not let me enter a password.. doesn't show up when plugged into computer?
- First try resetting the iPod. Nothing will be lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Try placing the iPod in recovery mode and then restoring via iTunes. For recovery mode:
iPhone and iPod touch: Unable to update or restore -
Anyone having trouble with iCloud? It first started on my iPhone5; it's not connecting to iCloud. Tells me I need to reset my password, but won't let me reset my password
All I can suggest is that you open that file on the MBA and save it as a new file, then see if you can open the new one on the iMac.
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My ipad mini says ipad is diable and to connect to itunes. I have connected to Itunes but the ipad says the same thing. I downloaded IO7 and nothing has happened. Also it tells me to enter my password on the computer and the mini is completly frozen. Please help.
Force iPad into Recovery Mode. Follow step 1 to 6 very closely.
http://support.apple.com/kb/HT1808
Note: You may have to repeat the above a few times. -
ive tried re
A Complete Guide to Restore or Recover Your iDevice (or if you forgot your passcode)
iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
iOS- Understanding passcodes
If you have forgotten your Restrictions code, then follow the instructions
below but DO NOT restore any previous backup. If you do then you will
simply be restoring the old Restrictions code you have forgotten. This
same warning applies if you need to restore a clean system.
If you need to restore your device or if you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
1. Verify that you are using the latest version of iTunes before attempting to
update.
2. Connect your device to your computer.
3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
4. Select the Summary tab.
5. Select the Restore option.
6. When prompted to back up your settings before restoring, select the Back Up
option (see in the image below). If you have just backed up the device, it is not
necessary to create another.
7. Select the Restore option when iTunes prompts you (as long as you've backed up,
you should not have to worry about restoring your iOS device).
8. When the restore process has completed, the device restarts and displays the Apple
logo while starting up:
After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
iOS, keep your device connected until the "Connect to iTunes" screen goes away or
you see "iPhone is activated."
9. The final step is to restore your device from a previous backup.
If you can not restore your device then you will need to go to recovery mode.
Placing your device into recovery mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end
of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the
red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake
and Home buttons at the same time. When the device turns off, release the Sleep/Wake
and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the device.
The device should turn on. Note: If you see the screen pictured below, let the device
charge for at least ten minutes to ensure that the battery has some charge, and then
start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button.
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information. -
HT3529 my iphone is in recovery mode and when i try restore it it says error
my iphone has the plug into itunes symbol on it, and when i plug it into itunes it says to restore it so i click restore and it gets half way through then it says error. i cant get onto my phone without restoring it. what do i do ? help!!!!!!!!!!!!!!!!!
Hi folks, just yesterday i can restore my iphone 4 that have a problem when i restore from itunes, when i do the restore from itnes, always showed me the following error:
01:41:37.0017] Depth:0 Error:AMRestorePerformRestoreModeRestoreWithError failed with error: -1
[01:41:37.0017] Depth:1 Error:The operation couldn\U2019t be completed. (AMRestoreErrorDomain error -1 - Failed to handle message type StatusMsg)
[01:41:37.0017] Depth:2 Error:The operation couldn\U2019t be completed. (AMRestoreErrorDomain error -1 - failed to update device firmware)
[01:41:37.0017] Depth:3 Error:The operation couldn\U2019t be completed. (AMRestoreErrorDomain error -1 - ramrod firmware update failed)
[01:41:37.0017] Depth:4 Error:The operation couldn\U2019t be completed. (RamrodErrorDomain error 1004 - update_baseband: failed to perform next stage)
[01:41:37.0017] Depth:5 Error:Exception at :0:
[01:41:37.0017] - kBBUReturnTimedOut(8)/16: Pinging timed out
what I did was this: just when I will finish the process, when the status bar is at the end in the firmware, only put the sim card and go back to take out, I do this like 4 or 5 times and the process restoration ends so well. This method I tried it 2 times and 2 times worked. I spent like 10 hours trying to restore iphone without results, until I started watching the logs and the key is when you are upgrading the firmware sends a command to answer yes. And I hope this helps.
This is the line of the log that appears and when the restoration is correct:
amai: AMAuthInstallBasebandHandleUpdaterStatus: commandAccepted: YES
Regards. -
please help my iphone 4s is disabled and i cant connect to itunes
Hi, icaruss96.
Thank you for visiting Apple Support Communities.
Thank you for visiting Apple Support Communities.
If your iOS device is disabled, here is an article that I would recommend going through.
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled
http://support.apple.com/kb/ht1212
Cheers,
Jason H. -
I typed everything in the question spot so please help!! I beg
On the iPad - go to Settings>iTunes and App Stores>Apple ID. Tap on your old ID and sign out. Then sign in with your changed/new ID.
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I've been trying to restore my daughter's mini ipad to factory settings. When I click restore ipad (while it's connected to itunes) it will update for a while then a pop up will say I need to enter the passcode on the ipad!! That's the whole point of restoring the ipad. We don't know the password and it's disabled. HELP
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom
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