Ipod updater install disabled

I am trying to restore my new ipod nano and it says I need to update the ipod updater. I downloaded the latest version, but when it gets to "install" it says disabled. How can I get around that?
itunes recognized the ipod at first, then froze. Every time I went to connect ipod, itunes crashed. I updated all the relevant software (except ipod updater). Now itunes stays open, but it doesn't recognize ipod nano, when connected to the ipod nano.
Help?
Thanks!

Hi deblyn,
Welcome to Apple Discussions
A good starting place is Resetting iPod if it appears frozen or doesn't respond and if that doesn't fix the problem then this Restoring iPod to factory settings
Regards,
Colin R.

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