Is it normal for laptop HD to be always busy (L745-S4210)???

I'm experiencing choppy video issue on our 2 months old L745-S4210 laptop, which cannot be resolved even with recovery method. One thing I have noticed is HD seems always busy, which could potentially cause choppy video.
Can someone check your laptop HD and post if you're having similar issue? aside from choppy video issue (and HD being busy), there is no apparent issue with the laptop. 
Thanks in advance,

Is the video from a dvd or online - like you tube?

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