Is it possible to add a column to the SCSM User Picker?

The issue: New employees, taking incident request calls, do not know who our VIPs are, and VIPs are supposed to be given additional service during the call itself, not simply after it.
I have extended the User and Group class and added an "isVIP" Boolean field.  I have a workflow that applies a template to incidents from people for whom this field is TRUE, but that happens after the fact, when the incident is saved... I'm
trying to find a way to flag the employee taking the call RIGHT THEN AND THERE that they have a VIP on the line.
I haven't had any luck finding a way to auto-fill a field during the creation of the Incident Request based on the name selected as the Affected User.   I hit on the idea that maybe I could add a column to the results provided
when you type a partial name and hit the "..." button in the User Picker. Right now we get First Name, Last Name, Title, User Name, Domain and Company. Is there any way to add another column and have the isVIP field provided?
Or, if not an extended field, how about any field that is already part of that class?
Thanks for whatever advice you can give.

Hi Ryan,
You cannot do it with the default control (UserPicker) but there's a way to present the VIP flag immediately . Please refer to
this.
Cheers,
Marat
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