Is LCCS dead meat because of Adobe Connect?

I'm sorry, but I can't help but wonder how Adobe can say there is no profit in LCCS and yet offer Adobe Connect as a service themselves. It sounds to me like Adobe is trying to eliminate the competition... Don't get me wrong, I'm about as close to an Adobe fanboy as you get, but this seems just a tad bit off on the logic scale. To me, the logical solution is, if necessary, raise the pricing on LCCS on us developers, or release the server side code (at least the portions that are owned by Adobe).

It would be through the Connect APIs and eFront's APIs. This would likely take some programming skill, as there is no 'plug-and-play' option. I don't know of anyone who has built out this integration, but, maybe someone will chime in here.
You might try reaching out to a group that is comfortable building out this functionality and seeing if it can be done within your budget. Maybe start with ActiveC and see if they can help, or if they know someone who can. http://www.activec.biz/software/bespoke

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I need a request code for offline activation. Because i cannot connect with adobe server for online activation. But I receive "The request code is invalid." by generate answer code.

I need a request code for offline activation. Because i cannot connect with adobe server for online activation. But I receive "The request code is invalid." by generate answer code.

Dear Anubha,
I hope these windows illustrate what I am facing.
The above window shows the prompt that the software requires activation.
The version is 8.1.0.
This next window is the point where I select activation by phone.
This final window shows that the "response code" is not returned. I get an
"Activation Number" instead.
Steven
On Tue, Jan 27, 2015 at 10:50 PM, Anubha Goel <[email protected]>

I can't buy adobe connect because the key continue on payment information IS NOT WORKING!!! HELP

help me!

I would recommend that you go here, Adobe Connect Help | Adobe Connect Support, select any option from the drop down menu and then click I still need help. You will have the option to chat with a live person or get a international list of phone numbers that you can use to call Adobe for more help.

Adobe Connect does not show tool pointer/cursor when sharing Photoshop...

I am an online instructor and one of the courses I teach is a Photoshop course. Each week I host a Live Lecture session where we use Adobe Connect to demonstrate techniques and tools in Photoshop CS6.
I am receiving several complaints from students because Adobe Connect does not correctly show my cursor/pointer when it changes for each tool in Photoshop. All the students see is an arrow with a small icon of a face/monitor.
This is confusing to the students, because I am trying to demonstrate how to use a tool and they are unable to see the actual tool. For example, when I select the brush tool - they should be able to see the brush circle as the cursor. I then demonstrate how to resize the brush - but they cannot see it. Another example is any of the healing/cloning tools. If I select the healing brush tool, they cannot see the circle (brush). I then demonstrate how to record a healing point by selecting the Option (alt) key - but again the students cannot see the pointer change to the crosshairs to record the healing point - as all they see is the arrow with icon at all times.
Students are complaining that they are not able to comprehend what I am demonstrating because they are not able to get the full affect of the demonstration without seeing it how it should be. Prior to switching to Adobe Connect, we used WebEx - which showed the students everything correctly as I was demonstrating it. I was amazed to learn that Adobe Connect does not show everything - especially since I am using another Adobe program within Adobe Connect - you would think they would be fully compatible and able to show everything.
Thank you

I just saw this option for the first time last week. Very exciting to see it finally in Connect! There is a small amount of lag for the viewers, but nothing that can't be compensated for.

Adobe connect 9.3 pdf & ppt recording problem

i have adobe connect 9.3 and 9.1.2 on premise
i installed in my own server
my problem is the ppt and pdf in share pod does not show in the recording .
any thing show well in recording but when i share pdf or ppt in the share pod it does not appear in the recording and share pod remain blank in recording
what is the issue ?
thank you

That suggestion makes sense and likely works, but only if the user is on a machine that will allow them to use Reader. I'm sending this out to a lot of teachers, who are using machines either at school, or are school-issued machines, and they don't have the admin privileges to install software-- even Reader.
so my problem is, if they are stuck on a machine without Reader, and without the possibility of having Reader... it's just not going to work because Preview can't handle these functions.
And, since that is not an acceptable answer with what I'm trying to do... I will find another way to create/submit forms. I think there are some online possibilities I will have to make work.
very, very disappointing and frustrating.
Kristi

HT2188 I'm presuming my old iPod id dead meat, but after 24 charging a get the Apple Logo followed by an image that looks like a file folder with an exclamation point. Is there anyway we can resurrect all trhe music on it & transfer into a new iPod?

I'm presuming my old iPod id dead meat, but after 24 charging a get the Apple Logo followed by an image that looks like a file folder with an exclamation point. Is there anyway we can resurrect all trhe music on it & transfer into a new iPod?

You can try putting it into Disk Mode
http://support.apple.com/kb/HT1363
If that works, you can see if the computer will recognize it when connected, either in iTunes or by the system.
NOTE: You can also try putting it into Disk Mode WHILE it is already connected to the computer.
If the iPod is recognized, you may be able to use one of the third-party methods or utilities to transfer song files from iPod to computer. You can do a Google search on something like "ipod transfer" to get some links (add "mac" to the search if your computer is a Mac).
Once the song files are on your computer, add them to that computer's iTunes library, then sync it to the new iPod.

Streaming Adobe Connect meeting to an external player

Can a live Adobe Connect meeting be viewed from an external Flash-based player (not a recording, but the actual meeting taking place live)? If so, what is the API to use?

I don't belive this is possibe. If for no other reason, it would be to protect/enforce the licensing of your meeting room. Logisitcally it would be difficulut because the Connect meeting isn't a single stream, so you'd have to have something that could capture and combine all the different streams properly. Either way, there is no API to do what you are asking.

Adobe Connect UAC Pop Up Problems - Blocks Clicking

We use Adobe Connect to trouble shoot problems with our end users.
The biggest problem I have is with pop ups from Windows UAC wanting to allow an action. We can't click on those through Adobe Connect like you can with normal remote control software. Also, the popup doesn't even show up. On the controller's end is just a black blank screen. The only reason we know that the Allow/Deny screen is coming up is because we've had users on the phone tell us when it prompts them.
If it was just getting past that screen, that'd be fine. We could warn the user to just click allow on those popups and be done with it. But it doesn't stop there. You can't interact with any window that involve the aforementioned UAC popup protection.
Perfect example: We need to delete something out of the registry. When opening regedit a UAC popup comes up asking if we want to allow. They click yes and you lose control over the mouse while that program is up. If they user minimized regedit, then you regain control. If you restore the window you lose control again.
We don't want to walk users through the registry. It just takes them deleting one wrong key to mess up a bunch of stuff. It's actually already happened once and the end user ended up having to reformat his computer because of it.
Is Connect intentionally designed to work this way?
If not, is this a known issue?
Is there a way around it?
I did a fair share of searching/googling and was unable to find any answers. If this has been answered already, please point me to the right post and I apologize for creating an unnecessary extra thread.

Jorma Jennings wrote:
OK, to be fair, Connect is not an RDP application, and simply gives remote access to someones computer through the Flash Player. So, that said, UAC is doing exactly what it is supposed to, stopping someone from changing something on your computer. This is a Windows setting issue, not Connect. The UAC controls have prevented more interaction with the shared control function since Windows 7.
I wouldn't call it a known issue, but more of a known limitation of Windows. You can have the users click past the dialog (as you have mentioned) or reduce the setting of the UAC on their computer.
I appreciate you taking time to reply, however you completely ignored the main problem of this post and only focused on one subcategory that honestly isn't that big of an issue.
We have no problem getting by the popups. Asking people to click a button is easy. It's the fact that any screen that receives a UAC popup is completely inaccessible post message. If it has focus, the cursor stops working. After that window loses focus, we have control again. That's an issue.
Also, I'm aware there's a difference between remote desktop applications and using adobe connect as a remote app. But after allowing UAC access, no application should be inaccessible. That completely defeats the point of *allowing* access.
My question still stands and I'm hoping someone has some type of helpful solution or workaround to this problem.
Thanks

Trouble installing Adobe Connect Addin for IE.

I have a user that is trying to get into a Adobe Connect Web Conference. He has the URL, but when he goes to the site and tries to enter the conference he gets prompted to install the Adobe Connect Addin. I install the addin (because he does not have Admin rights) and shut down IE then start it back up and he tries again. Once again he gets a prompt to install the Addin. I've tried to install the addin with IE shut down as well. I check both the "Programs and Features" and the IE Manage Addins and Adobe Connect does not show in either place. How can I get the addin to actually install.
Thanks,
Rodger

Try either adding /?lightning=true to the meeting URL or go to the test your computer page: http://realeyesconnect.adobeconnect.com/common/help/en/support/meeting_test.htm and install the add-in from there.
There shouldn't be a need to install the add-in to join the room. The only function that requires the add-in is screen sharing, otherwise the room should be fully functional from within the Flash Player running within their browser.

Adobe Connect dropouts talking to Adobe Support in India

This may be the wrong place to raise this. I don't usually use Adobe Connect. But this week I've been spending hours on the phone to Adobe technical support in
India. They use Adobe Connect to see my desktop in an attempt to fix my problems (with
Adobe Creative Suite 5 as it happens).
What I found was that the Adobe Connect frequently experiences a network failure, causing the guy in India to no longer see my screen. He tells me this on the phone. I then have to wait for my Adobe Connect to notice that the connection has failed, and then go through the SHARE MY SCREEN dialogue again. This happens sometimes as often as once every ten seconds, but the connection sometimes lasts a minute or two.
Adobce Connect does pop up a little box that says something like "Network connection failure" and has a button to "troubleshoot" it (or Cancel the session), but pressing that has no effect.
The odd thing is that my internet service is pretty reliable and 4 Mbps. I have, for example, no problem downloading 50 MB files from the USA (I'm in UK). Unfortunately the Connect software tells me absolutely nothing about what has failed or how
Anyone know what the problem is? It's making support from India almost impossible.

Yes, that indicator is simply advising that the connection between your PC and the Server has been severed. Either there was some disconnect on your end or on the server end or somewhere in between. That popup tries to reconnect to the Adobe Connect Server located in the U.S., Europe or Asia depending on where you reside. I suspect the support engineer was using a server in the USA and you are located in Europe and the latency along with anything going on on the line could have had some effect. Normally, you would be using a UK based server if you had an account with Adobe Connect. Hard to tell at this stage which server you were on. Next time, make sure the technician knows you are in the UK and request he/she use a UK based server which would improve things. He/she may not have known where you were calling from. If you send me your ticket number for the support call, I can have the technician make sure he uses a UK based server.
It could have been a wireless network issue (too much interference or hub needs rebooting...all kinds of issues with wireless networks). It could have been your provider having momentary issues or it could have been any number of hops in between. The popup simply is saying the connection was interupted and it is trying again to reconnect the session. Make sure you are using a wired ethernet connection to get the best reliable experience with any web conference solution.
All web conference solutions require a solid connection because they are instant. All of these solutions are sensitive to any momentary interuption unlike any other product except maybe instant messaging systems that require all the time access/connection.
Just for explanation, you really cannot compare downloading a 50 MB file with a web conference session because there are a whole lot of other thoings going on while sharing a screen. When downloading a file, many times packets are lost and re-transmitted with no communication back to the end user that a lot of the data was lost and re-sent. With web conferencing it's all or nothing. If a lot of packets are lost then you end up with latency issues and dropped sessions...again it gets into the quality of the connection and not the speed. Speed is inconsequential compared to the quality of the connection and how many hops you are going through.
Sorry you had that experience. That is not normal. Many customers large and small use Adobe Connect for mission critical work every hour of every day without problem. But...it all gets down to the quality of the network and all vendors can and will have an issue like this if there is some network problem on their end or the customer end.
Heyward
[email protected]

Adobe Connection Manager unable to connect to Adobe Servers

Hello,
I have found many threads for that topic, but non helped me solve my issue.
I haven't been using my application in quite a few months. A few weeks ago I started again and always get the message that my membership could not be verified because it cannot connect to the Adobe Servers. I started the Application Manager and get the same message there.
I tried everything in this document: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html and all steps are successful
I tried to connect my laptop directly with the LAN cable to the modem, still no success
I don't use any Proxies.
I disabled my firewall and Antivirus, Spyware, etc. applications, still it says it cannot connect.
I tried to download the Desktop Application, but also get the message it cannot connect to the servers.
I really do not know what to check anymore. I have no problems with secure sites or anything else I am using.
Any suggestions what else could be the problem?
Side note: It says to set the clock correctly. What time yone does it check against? My Windows is German, he CC is German, I am in Germany and use the correct timezone. I often use the US formatting of numbers and date formats, because I need it hat way for work. I tried it with both US and German settings, though. Makes no difference.
Thank you!

If you are a home user then enable the Hidden admin, restart and try to update/activate. Check here for instructions on enable/disable Hidden admin : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/
If connected to corporate network then contact your IT department to see if Firewall or Proxy server is blocking the activation.
Thanks!
Ankit

Unable to download Adobe Connect add-in

I am trying to downlaod adobe connect add in, my computer will not allow it. It is saying unable to write to hard disk?
Message was edited by: ashish gupta. to add a more descriptive title to the post.

Helllo!
Please try this.
Go to this website, first changing "myconnectserver.com" with the address of your own Adobe Connect server:
myconnectserver.com/common/help/en/support/addindownload.htm
Next, click on the "Download the Windows version" or "Download the Macintosh version" to download the actual Add-in installation file to your computer. If you get the error message at this point, this is because you likely do not have the necessary permissions to save the file to your computer. Try saving to another location, like your desktop, and see if that works.
I hope this helps!

Retrieving information from Adobe Connect XML API

Hello guys. I'm very newbie working with Adobe Flex and Connect API...
I'm trying to get some informations from an Adobe Connect Pro Server using API.
I made a HTTP request to the server and I'm receiving the right response from the server (I see from the response body in network monitor).
In the function that I'm handling the results, I need to get the fields TYPE and SCO-ID, from the XML that I received.
The problem is... when I walk through the response, to get those values, flex can't understand that one of the fields in the response are named by SCO-ID...
This is the function I'm trying to use...
protected function breezeSCO_resultHandler(event:ResultEvent):void
     var step:int;
     var tempObject:Object = new Object();
     //Walking through the result trying to find the data that I want to use
     for (step= 0; step < event.result.length; step++)
          if(event.result.results.shortcuts.sco[step].type == "meetings")
               tempObject.code = event.result.results.shortcuts.sco[step].sco-id; //This is the line that flex gives an error: "1067: Implicit coercion of a value of type String to an unrelated type Number."
               tempObject.type = event.result.results.shortcuts.sco[step].type; //This line give me the right information
Here's an example of the response in browser...
<results>
     <status code="ok"/>
          <shortcuts>
               <sco tree-id="11002" sco-id="11024" type="shared-training-templates">
                    <domain-name>http://192.168.0.233</domain-name>
               </sco>
               <sco tree-id="11006" sco-id="11449" type="my-courses">
                    <domain-name>http://192.168.0.233</domain-name>
               </sco>
               <sco tree-id="11003" sco-id="11023" type="shared-meeting-templates">
                    <domain-name>http://192.168.0.233</domain-name>
               </sco>
          </shortcuts>
</results>
I believe that the error is because the minus signal that identifies the field, because when I removed the '-id' from the field, the error goes away.
Anyone can give me any idea of how to get this value? I can't rename the field name, cause it's an XML response from the Adobe Connect Server...
Thanks, and sorry about my english!

Well... I found that others Web Services of the Adobe Connect have the same minus signal to identified the fields on the XML that is returned from the server, like the url-path that have the url for the meeting room. And I can't get those values too.... =/
<sco sco-id="11451" source-sco-id="" folder-id="11450" type="folder" icon="folder" display-seq="0" is-folder="1">
     <name>Meus modelos</name>
     <url-path>/f11451/</url-path>
     <date-created>2011-02-10T11:40:52.983-02:00</date-created>
     <date-modified>2011-02-10T11:40:52.983-02:00</date-modified>
</sco>
Any tips?

Collaboration Builder and Presenter in Adobe Connect

I have a project which requires reporting features out of Adobe Presenter, but we want to now integrate it with collaboration builder to have host lead sessions. Has anyone had experience with these two areas? I am getting very little out of my searches simply with Collaboration Builder. I am looking for someone with experience with the reporting feature of virtual classrooms, and specifically getting the reporting of that type of meeting to work with Collaboration Builder sdk, to load another game swf, which holds our game content. Viewer.swf is confusing in the current scheme of Presenter file structure, because I do not know what tasks that swf carries out, so I can incorporate them into my Flex shell to run a Presenter type game in Adobe Connect with my Flex shell. Not sure if that was clear, please ask any questions you have about this structure.

Presenter does use the Collaboration Builder SDK, though to the exact implementation, I'm not able to say.
Full documentation for the Collaboration Builder SDK, go to the Connect Developer center, Adobe Connect | Adobe Developer Connection That may help clarify the functionality and implementation of the SDK into your Flex application.

Adobe Connect Add-in crashes in Firefox for mac

Process:         connectaddin [1830]
Path:            /Users/USER/Library/Preferences/*/connectaddin.app/Contents/MacOS/connectaddin
Identifier:      com.adobe.ConnectAddin.app
Version:         9.4.96.0 (9.4.96d0)
Code Type:       X86 (Native)
Parent Process: launchd [696]
User ID:         29905
Date/Time:       2014-01-06 11:08:53.220 -0500
OS Version:      Mac OS X 10.8.5 (12F45)
Report Version: 10
Interval Since Last Report:          311020 sec
Crashes Since Last Report:           19
Per-App Interval Since Last Report: 13 sec
Per-App Crashes Since Last Report:   1
Anonymous UUID:                      D1B9415C-F33C-16B4-2B14-4E48126E3C13
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

The add-in is version 11.2.385 from July 2013. I've tried uninstalling that version and reinstalling an add-in from this page (http://www.adobe.com/support/connect/downloads-updates.html) for Adobe Connect 8. That add-in at least allows me to launch my webcam, but it crashes 10-15 seconds later and Adobe Connect restarts.
With the new add-in (the first one I referred to), the entire Adobe Connect session shuts down when I click to "allow" Adobe Connect to use my webcam. It never starts it at all.
It's crashing with both internal and external cameras. It's more the clicking "allow" that crashes it, I think, because I've tried both. I prefer to use my internal camera on my new Asus laptop.
And WOW, it DOES work as it should when launching in browser. Thank you for that piece of advice.

Is LCCS dead meat because of Adobe Connect?

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