Adobe connect 9.3 pdf & ppt recording problem

i have adobe connect 9.3 and 9.1.2 on premise
i installed in my own server
my problem is the ppt and pdf in share pod does not show in the recording .
any thing show well in recording but when i share pdf or ppt in the share pod it does not appear in the recording and share pod remain blank in recording
what is the issue ?
thank you

That suggestion makes sense and likely works, but only if the user is on a machine that will allow them to use Reader. I'm sending this out to a lot of teachers, who are using machines either at school, or are school-issued machines, and they don't have the admin privileges to install software-- even Reader.
so my problem is, if they are stuck on a machine without Reader, and without the possibility of having Reader... it's just not going to work because Preview can't handle these functions.
And, since that is not an acceptable answer with what I'm trying to do... I will find another way to create/submit forms. I think there are some online possibilities I will have to make work.
very, very disappointing and frustrating.
Kristi

Similar Messages

Adobe Connect recording / playback problems

Hello
we use a Adobe Connect 9.2 Server and have problems with our Recordings. The Recordings show the Right Runtime in Adobe Connect Administration. But if we Playback the Recording, it is much longer than the Orginal. The Reason is, that the Recordning freezes a serveral Times und serval Seconds or minutes. So thats why the Recording is longer than it is really is. So have anyone these Problems, or how could we resolves these Problems. It works last year, but since 6 months we got these Problem. Hopefully someone can help us.
best regards

Sorry, this is not an answer but...
I have a couple of clients with similar issues. We have a hosted licence (on Adobe servers). Client has have Flash 10.3 and IE 10 but seemingly since the upgrade to Connect 9.0 they are struggling to watch some recordings. They freeze very early on or start just as a black screen and no more or revert to the start after a few seconds. Older recordings made with 7.5 or 8 are ok.
Bizarre, but a real pain and likely to mean they stop being a client as we cannot offer the recordings.
It would be great if someone could help with this...

Adobe connect is showing maintenance

- Maintenance #21100 Started 9:30 AM - 2/10/2015 Maintenance started for the following: Adobe Connect - Meeting (NA11), Webinar (NA11), Recording Conversion (NA3, NA4, NA5, NA7, NA10, NA11), Telephony (NA3, NA4, NA5,

Do you have a question around this or are you just stating it? The status of the Hosted Connect environment can be found here at any time: http://status.adobe.com/ Adobe Connect is at the bottom.

ISight doesn't register in Adobe Connect

Hi. I need to take part in regular webinars using Adobe Connect for work. I had no trouble participating on my brand new Macbook Air until I (stupidly) allowed by battery to go flat mid-meeting. When I powered my Mac up and re-entered the online meeting room, Adobe Connect no longer recognized my built-in iSight camera. I now get an error message stating that no camera is detected whenever I try to connect my iSight.
I have established that the problem is application specific. My camera works fine with other programs such as Photobooth and Skype. Uninstalling and reinstalling the Adobe Connect software has not resolved the problem.
The problem does not appear to be user specific. My iSight camera does not appear in the USB device tree in System Information, even when I log in as a different user.
Resetting SMC has had no affect.
Any advice would be much appreciated.

Bicyclebear wrote: ... I understand that it should show up as a USB device?
Yes, it should. However, if your camera works with ANY Apple app,
your Mac must be recognizing your inbuilt camera.
(Over time, Apple has changed the built-in camera's name on newer Macs
from "iSight" to "FaceTime" and then to "FaceTime HD." Regardless of the
name of your Mac's built-in camera, the same info and troubleshooting applies.)
If you cannot make your camera work with any Apple app when you try all
relevant suggestions from Apple's How to Troubleshoot iSight article,
check your System Info USB Hardware Items as shown in this example.
Your information details will be different from that in this image, but you must
check every USB tree element until you find your camera.
If your camera does not show as a USB device in your System Information
after using all relevant troubleshooting suggestions, you probably have a
hardware fault. There are no user serviceable parts of the camera.
Contact Apple or an Apple-Authorized Service Provider for service.
Message was edited by: EZ Jim
Mac OSX 10.10.1

Unable to Publish Captive 4 into Adobe Connect with Windows 7

Hello,
I am using Adobe Captive 4 and have previously been able to publish my Adobe Captivate videos into Adobe Connect. However, I have now had my PC upgraded to Windows 7 and am now unable to do so. When I attempt to publish into Adobe Connect, I received the following message:
Adobe Connect requires Flash Player 9.0.0.0 or above.
I have Flash version 11 installed on my computer so I don't think this is the problem. However, I do notice that the publish option opens in a window that seems to be another program or wizard that is used to publish from Captivate into Adobe Connect; this may be where my problem resides. I had a co-worker on Windows XP try and everything still works fine. It is only with Windows 7 that this problem occurs.
Any help or direction with this issue would be great.
Thanks!

Odd, I just verified that I could publish from CP4 to Connect. Windows 7, Connect 8.2.1, Captivate 4.0.1 Build 1658.
Have you tried uninstalling and reinstalling Captivate? Maybe it didn't hook into the right version of Flash...

Adobe connect pro: Install SQL Server step skips

Hi Everyone.
I am trying to install and configue Adobe Connect 7.5 and I have problems doing so.
The installer simply skips the DB installation steps and resumes the final Connect Pro installation. Due to this I am unable to set the SQL Server DB user and password that are prompted for, in the initial set up phase (this page pops up after the successful installation of Adobe Connect).
Effectively, I am unable to use Connect Pro even though the installation is successful.
Can you kindly help here? I am at my wits end.
Best,
Girish

There are 2 steps to installing the connect server; installing the system files and then the configuration. Its the configurations step (which is after the installation step) where you put the details of where the db is and the db account. Are you jumping straight to the second step when you're trying to instal?

Adobe Connect as an LMS and Adobe Captivate html 5

We are using Adobe Connect as an LMS.
We can create and publish Adobe Captivate modules as html 5,
Our problem is iOS devices (iPhone and iPad) can't access the courses through adobe Connect's courses and content because it is flash based and not supported by iOS.
The result is we have html 5, we can publish it to Adobe Connect, iOS devices can use the link to run the course, but we can't use it with the Adobe Connect Course displays.
Has any found a way to do that?
Thank you.

Ashwani,
Thank you for your request. I asked my developer for moire information - here are his clarifications for my question:
================================================================================
Technically it's Adobe Connect itself and a curriculum on Adobe Connect that are giving us the problem. I just borrowed an iPad and tried to login to Adobe Connect. I can't even login - it tells me I need to download Flash.
So the issue doesn't have anything to do with Captivate, it's Adobe Connect. We don't need to share any content - just try to login to Adobe Connect and you get stopped right there.
The real issue is
iOS users can't access HTML5 content on Adobe Connect because they can't login to Adobe Connect - that requires Flash. That means Adobe Connect isn't acting as an LMS, it's just a web server holding two kinds of content that you can link to. How can we login to Adobe Connect from an iOS device to see the list of curricula and access the courses they contain as an LMS with reporting, etc.?
=====================================================================
Would you still need to see the content?
Thank you,
Bill

Add Captions to a Recorded Adobe Connect Meeting

We have several archived meetings using Adobe Connect that we'd like to belatedly add closed captions to for when people view these at home. Is there an easy way to do this via Adobe Connect, or will we need to download the file and add the CC ourselves and then host that file somewhere else? The CC Pod appears to only be for adding CC during the broadcast itself.
Thank you

Make an offline version (FLV) and then load the FLV into the Share pod. Other than that, no, there is not a way to play back a meeting recording within a meeting room.
As an alternative, I do convert meeting recordings to Presenter Presentations, using the audio from the live meeting and the PPT deck that was shared. It's not the most time efficient process, but yields a better result than converting the recording to FLV. It also provides better editing capabilities.

Hi, Adobe Reader XI crashes when I try to connect to a pdf online.

Hi, Can anyone help, please? Adobe reader XI crashes when I connect to a pdf online. Pre-saved ones still read correctly. I have uninstalled and reinstalled Adobe Reader, and reset google chrome, but the problem is still there! What can I try next???

Chrome uses its own PDF viewer, not the Adobe Reader plugin; see http://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html

Adobe Connect meeting recording crashes Flash Player 11.6

This issue apparently appeared in Flash Player 11.4 and was fixed in 11.5:
http://helpx.adobe.com/adobe-connect/kb/connect-recording-playback-issues-flash.html
But has resurfaced. The meeting recordings were made with Adobe Connect Server 8.2, and include screen sharing that needs to be recorded.
I've downgraded Flash Player to 11.5 on one machine, 11.3 on another and am attempting to make offline recordings of the meeting on both, which I can hopefully distribute to users.
I'm wondering if anyone else has encountered this problem, and what other workarounds they may have used.

Sure thing, and thanks for your response.
I just tried the 11.7 beta, and it exhibits the same behavior. I have in fact tried a few different versions of Flash Player (and of the Connect Add-In) today to see what would happen.
With Flash Player 11.6 and 11.7, the meeting recording playback crashes immediately as soon as screen sharing begins (the meeting will play back fine otherwise, it's just whenever a screen sharing pod becomes active that this happens.)
In Flash Player 11.5 and 11.3, this immediate crash does not happen, however at (seemingly) random intervals (~3 minutes, ~7 minites, ~17 minutes, ~20 minutes) the *screen sharing* pod will "stall", while the rest of the meeting continues to play back. (By "stall" I mean that activity in the screen share freezes, a spinning indicator appears over this pod and cycles indefinitely. Meanwhile other activity in the meeting continues to play back - audio, chat, etc.)
I didn't try 11.4, which apparently introduced the immediate crash bug that I see in 11.6 and 11.7 beta.

How do I link to an Adobe Connect webinar recording?

What is the correct procedure for linking to a recorded Adobe Connect webinar from within Captivate 6? We have a URL to the webinar we did but it does not work using the video link tools in Captivate 6.

hi carlozezza,
here's how i do it:
• create your button. This can be anything form text, graphic, image to a photoshop .psd
• on the second line of tools at the top of your muse document, look for "Hyperlinks:" this is in blue to indicate it's a drop down menu
• on it's drop down, select "Open link in a new browser or tab" this will make it easy for people to get back your website
• next to the "Hyperlinks:" the is a field that says "Add or filter links"
• type in your external website URL address in that field
• note, it must have the http:// befor the URL to work
hope this helps
-s

Flash Video problem on Adobe Connect 9

Hi Folks
having an issue I am hoping to get some light shed on - I am downloading content from an Adobe Connect 8 server and uploading to Adobe Connect 9 server in a seperate domain. All has been working fine except for Flash Videos - anytime I upload a flash video (FLV) format and attemt to access it eitehr directly on the server or remotly get a grey screen. Is there any particular add ons required to enable flash video to work with Adobe Connect 9 , using Flash 10, OS is Windows 2008 R2
thanks in advance
Paul C

Nope. Looks good though and glad you got it sorted.
--Nancy O.
Alt-Web Design & Publishing
www.alt-web.com
"Nancy - Adobe Comm. Expert" <[email protected]> wrote
in message
news:f6efg8$mqv$[email protected]..
> Okay .. my problem turned out to be a mimetype that
needed to be added on
> the server at CrystalTech. They added it and now my
Flash Video works. I
> have added Flash video to many CrystalTech accounts in
the past and this
has
> never happened. I am not sure why it wasn't already on
this account as
this
> was a premium account .. I guess I should have gotten
the cheap one. :)
>
> Have others had this problem with their hosts? I wasted
a couple of hours
> thinking the problem was me and it was not.
>
> Nnacy
>
>

Problems with opening Adobe Reader 9 or pdf files

Hi,
Can someone please help me resolve this problem? I had no problem using Adobe Reader 8 but since removing Adobe Reader 8 and download the updated Adobe Reader 9, I cannot open any pdf files or the Adobe Reader 9 (on desktop) without receiving the following error message:
"Adobe Reader 9.3 has encountered a problem and needs to close". I tried several times to download and reinstall Adobe Reader 9 without any success. Any help will be appreciated. Thanks.
Regards,
Choichai

Hi,
where can I download Adobe Reader 8 (Mac)?
Jan
Op 20 sep 2010, om 09:26 heeft Choichai het volgende geschreven:
Hi Michael,
Thanks for coming back to me. Remember when I've received the error message previously "Error 1327. Invalid Drive: E:\", I've decided to try inserting my flash drive into the E drive (since I've downloaded the Adobe file previously from my flash drive to my desktop pc) and then try removing the Adobe Reader 9.3.4 and it works!!!! I am now working with the earlier version ie. Adobe Reader 8 which works fine. I would like to try again to download the Adobe 9.3.4 but have previously tried 3 times and failed. What else can I try to do to download, install and run this latest version without experiencing the same problem over again? Thanks.
Regards,
Choichai
>

Problem with the flash players version for adobe connect

Hi, i install the flashplayer version 11 on my computer but adobe connect ask me for flash player 10.3.
Is there a problem with adobe connect with the flash player 11 ?
thansk
[email protected]

Try the Flash forum.

Adobe Connect 9 Meeting Recording Playback & Audio

Hello All,
I have noticed a strange issue with my meeting recording playbacks.
First Adobe Connect 9.0.2
Windows 7 Platform
I have noticed that after the recording is over, and I run playback to confirm we got what we need...the connected telephone feed (pgi/centurylink) does not come through on first press of play.
The video stream (slides, screen share) will run properly, but there is no sound upon first press of play. If I click the scrubber and drag it back to the open, then the audio will start to play.
I am ok with this work around...however my learners/audience will not be. I am looking for "Press Play and Listen" functionality to keep it simple.
A curious note (these are often good clues, so I figured I would share) The MP3 player pod which is running in the lobby prior to the start of the speaker, is PC sound and it plays back in the recording with no issue. It is only when the telephone feed starts (layout change, and speaker introduction) that the issue begins.
Any thoughts?
Thanks!

As I understand it, it is on the road map for Adobe. Though I've not heard anything other than rumors, so more information would be hard to provide.
I don't know of any third party extensions, other than using something like Camtasia or another screen capture tool.

Adobe connect 9.3 pdf & ppt recording problem

Similar Messages

Maybe you are looking for