Is the Nokia Repair Centre really this bad???

Well it's a sad day for me, earlier this year due to a weak design of the 1520 my digitizer cracked. So I finally scraped the £125 required to replace the screen as it's calassed as an out of warranty repair and sent my phone off for repair and that was just the start of the problems.
So paid the money for a cosmetic out of warranty repair but then no communication on when the phone would be collected or even any communication to acknowledge payment except the money service WorldPay who the transaction went though.
After numerous calls to Anovo and Microsoft being shoved from pillar to post a nice lady at MS sorted out the collection on behalf of Anovo.
After a week or so I suddenly had an email from WorldPay saying I had had a part refund but without any explanation.
I then a few days later received an email from the Nokia Repair Centre but it had no content apart from a failed download message.
I then checked my phone via the Nokia Technical Support site to discover the phone was now being returned to me, good news or so I thought.
And today the phone arrived!!!! and it has not been repaired, no explanation as to why not and right from the start no way to actually contact the repair team to even ask them what they are playing at and why the phone was not repaired.
I am disgusted with the way I have been treated and while I had most of my money returned it has still cost me £12.83 to basically send my phone on a nice little holiday.
Lets hope this is a one off and not the normal experience customers will receive.
I have been a Windows Mobile MVP and fan since 2002 and now a Windows Phone technical supporter on forums and MS ExpertZone since it's launch and never experienced such a poor quality of service until now. I really hope this is not the future of things to come.

Sorry to learn about your experience, awarner. Given your current situation, we recommend contacting your local support team and inquire about the repair history of your phone: http://www.microsoft.com/en-gb/mobile/contact/.
Keep us posted with the outcome.

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What firmware do nokia repair centres have ?? also...

I went into my superb nokia repair centre this morning as I had ghosting on my new nokia screen despite only having the phone for a week (i say they are superb cos they also fixed the other day my gps and also lense cover without hassle and only 1hr waiting) when i had a chat with them they said they would replace the screen and also update my firmware ... when i got my phone back and set it up after the hard reset it was a different start up (i had horrendous problems with my firmware before even though id sorted the space problem out on c drive it kept sticking and doing strange things, wifi dropping and spotify not downloading) after nokia have sorted it for me the software is fast, stable and ive had no problems at all despite playing around with it all afternoon .... the screen is superb also ..... question is im on 3 uk who drag their **bleep** in authorising release however do my local repair centre have a different firmware than is on the updater ??? i thought that the firmware had been upgraded as it was fast and stable and didnt check until just now the firmware is the same 20.0.019 im confused i know how to update the firmware and also know all the tweaks but i couldnt get it as stable ..... also the chap said to make sure i bring the phone in when 3 release the firmware and let them update it ......
if you want a superb repair centre go to car phone warehouse near the trafford centre .... (not the ones inside)

If Nokia will not touch it then i would send it back to Expansys for a replacement, if you only had it 3 days before going faulty i would demand a replacement. This is a prime example of you get what you pay for, too many people are shopping all over the world, demanding cheeper prices from box shifters like Expansys. When things go wrong nobody wants to know.
Good luck
Danny b
Nokia Accredited Installer
If my answers help you, give me a Kudos. Its like a pat on the back.

Can not connect to the nokia music centre!!

I am very frustrated, i bought the 5310 so i could get the unlimited music and now when i have downloaded the nokia music centre i am told that there is an issue and i can not connect to the nokia music centre!
Also very annoying is who to call - i bought the phone from carphone warehouse but it is on orange contract however nokia brand ...... who is responsible or can give me assistance re the nokia music centre and issues?
So I have called nokia and they tell me that they have an issue!
Is everybody having this issue or is it just new accounts?
Possibly it has something to do with the new download available which allows some to break through the restrictions re copying and sharing? I have not done this - as i can not even login yet.
Any help would be appreciated.

I have the same problem and its really annoying im fed up with Nokia telling me they have an issue...ill give them an issue
Do they clearly not understand that they are losing future customers by not fixing the problem that i reported a week ago and was told that someone would contact me back and i still havent heard anything and that i have another 2 months to try and log on and register my pin they gave me to download music and im losing faith that this problem will not be resolved any time soon
If anyone gets any further or can fix this please let me kno
A very angry customer!!!!

PCI-5114 clicks when the trigger is changed---is this bad?

Hi everyone,
I'm working with a PCI-5114, using several triggers in a LabVIEW program that loops every second. In the program, I first trigger off of channel 0, then I reset the trigger to collect different information, this time triggering off of the trigger channel, and reading out channel 1. This works, and I get the data that I want (hooray!), but every time the trigger changes (once per second), I hear a loud click from the PCI-5114. Is this bad? Will switching like this eventually harm my digitizer?
If it's not bad, I'm happy to endure the clicking. If it is bad, then I need to figure out a new way to read out my card.
Thanks in advance!
Solved!
Go to Solution.

Hello Karl,
Some scope cards, such as the PCI-5114, have active switches in them. The noise you are hearing is the switching anytime you change your analog trigger from one channel to another. These switches will eventually go bad after extended usage, so I highly recommend that you stop switching the analog trigger back and forth each iteration of your loop. Once the switch goes bad, your card will have to be sent in for repair. Instead, you may want to look into using one of the PFI lines as a trigger instead.
Regards,

Is the X1 hardware really this bad?

I have been a very long standing Comcast triple bundle customer, one who really doesn't have major issues with the company..until now. I recently signed up for the x1 service as it would save me money and I'd pick up a few channels as well...but so far it has been an unmitigated disaster. I am wondering if all their equipment and service is this bad, or am I the exception... First, I had a lot of trouble installing the cable modem/gateway. It should be plug and play, but it took an hour on the phone with tech support. Next came the x1 dvr install...which didn't happen. The supplied box would not accept input from the remotes I was sent (we tried both the 'master' remote as well as the 'slave' remote. So, back on the phone with support. They decided to overnight me another x1 dvr. Much to my surprise, instead of another x1 dvr, I received an old remote that doesn't even work with x1 box. So now I have to wait another week to get another shipment, hopefully this time the right equipment. So I have invested hours of time, and I still have no x1 tv set up..But at least I have a huge pile of junk comcast xfinity hardware sitting around!

All flat screen TV's emit IR interference of some sort. Some are much worse than others. While admittedly I am a huge plasma TV fan, they are known to be more notorious culprits of this issue, especially older plasma TVs. It can be bad enough to interfere with IR remote control performance. I have seen it many times.
HOWEVER some set top boxes are MUCH more susceptible to this kind of interference. I clearly remember a day not that long ago when you could not have a Pace legacy HD box in the same room with a Panasonic plasma TV. I am sure many Comcast techs would remember this.
Having to set X1 remotes to RF mode is a well known solution and is discussed in this forum almost daily. Sorry your tech or anybody else didn't make the connection. I guess we were not on site and we simply did not have enough information to help you more. That being said, many of us do not use the Comcast remotes and we need IR to work.
cohenfive, I am glad you solved your issues. However please know it is not new. Switching X1 remotes to RF is well known. Comcast boxes having issues with IR signals is also well known. I have written about it before. Some of the X1 boxes appear to have overly sensitive IR receiver windows and they are easily "flooded" which makes the box seem to be locked up. Here is just one thread I wrote: http://forums.xfinity.com/t5/X1/A-Fix-for-the-Search-Box-Popping-Up-By-Mistake/m-p/2355227#M36634

Is the Iphone 4S battery really that bad ?

Hi I'm looking for a new phone and Iphones have always appealed to me. I've heard about how bad the Iphone 4S battery is and even heard some people have to charge it mid day - is this true ?
Is the battery really that bad ?
I'm also trying to decide on whether to buy the Iphone 4S now (full price, £500) or wait until the Iphone 5 (if it) comes out ?
If I don't but an Iphone now I'll probably buy the New Ipad as I feel really restricted on my 1G Ipod Touch and using a laptop feels really clunky
Thanks in Advance

ijoely wrote:
Is the battery really that bad ?
You're going to get as many different answers as people who post. Keep in mind that the vast majority of people who post on a technical support forum are people who have problems. It's not exactly an unbiased sample. My battery is fine.

Is The 6280 camera really this bad?

6280: > k510: >
Click to enlarge.
My k510 with 1.3mp take better photos then the 6280 with 2mp.
And swithcing from low quality to high quality in the options does absolutely nothing.
So should i replace this phone, or all the 6280 have this poor camera quality?
Thx in advance.

i understand, it's just something about nokia's camera phones, the pictures are always not sharp or clear, but sony ericsson i think have the best quality, take the phone back if you don't like the quality of the images, though i don't really need crisp quality
Nokia N95
V 20.0.015
0546553

Back from nokia repair centre and MORE PROBLEMS

ok so this is my story....
i sent it in 2 weeks ago on thursday they said "its beyond repair and a 'new replacement is being shiped'".... BULL no what they did is the replace some of the phones guts and sent back the old shell with the new inners...
now the phone has major problems....
1 wrong software for wrong phone type(not that major just that the software that they put into my "new replacement phone" is for the white and blue not the red and black)
2 (fixed-ish Not really) the phone would make that beep when the volume is at its max when you press the volume rocker when on the phone.
3 Extreamly slow...
4 shuts off when making calls... SUCKS!!!!
5 i now have 2 ovi stores...
6 even the phones themes put in the wrong icons on the wrong apps...
OVERAL NOT HAPPY WITH NOKIAS SERVICE I NOW REGRET BUYING NOKIA I THOUGHT THIS COMPANY WAS AWESOME NOW AFTER SEEING THAT SO MANY OTHER PEOPLE HAVE MAJOR ISSUES AND REARLY DO THEY GET FIXED THE FIRST TIME, DO I SEE THAT I SHOULD HAVE RUN A BACKGROUND CHECK AS I USUALLY DO EVERY TIME I BUY SOMETHING FROM A COMPANY
its not too late nokia you can still make me and thousands of other happy... get great products out. get them right. even better idea get them right the first time. and MOST OF ALL listen to what your customers want

its not too late nokia you can still make me and thousands of other happy... get great products out. get them right. even better idea get them right the first time. and MOST OF ALL listen to what your customers want
You have to actually tell Nokia this is a users forum so your message in effect is not heard by Nokia .
jje

Is Adobe Reader really this bad?

Hi,
I've been working on a PDF for a while now, but I have found Adobe Reader to be completely useless. In fact it has hindered my progress greatly. I have to ask if anyone else has found this or if for whatever reason I have just been cursed with these issues. I find many Adobe products useful, but this is too much.
The biggest problem is that while editing text Adobe Reader will often crash and everything I have edited to that point is lost. When this happens I get an error saying,
|The instruction at 0x3a32333a referenced memory at 0x3a32333a. The |
|memory could not be written.                                                             |
|                                                                                                        |
|Click on OK to terminate the program.                                                |
|___________________________________________________________|
I have no idea what that means and I have not found anything mentioning it. I have tried re-installing Adobe Reader but nothing changed.
Other problems I have -
     The program constantly seems to be updated information even when I haven't edited anything; the cursor is always flashing between the pointer arrow and the windows blue loading circle, and the program is slow as molasses. when I enter text it takes up to 6 seconds for it to appear on screen. Not to mention the terribly unreliable and glitchy scrolling. I have to spend multiple minutes scrolling up and down hoping that it will stop on where I need to edit.
     Whenever I am attempting to edit a text field and I scroll up to find the information I need that is earlier on the PDF it sucks my view back down to the text field. I recognize this may be an intended feature but with my other problems it is extremely irritating.
I don't know if my version of Adobe Reader is corrupted or something. It's been doing this since I installed it, and I'm just trying to fill out my Eagle Scout workbook. I am extremely frustrated and tired of using this program, but it doesn't seem there is much of a choice when it comes to editing PDFs.
I can't imagine that this is the experience most other people have with this program because I know that Adobe is very proud of their software's quality.
I'm using an HP ProBook 4545s running Windows 8.1 Pro
System Specs -
     Processor: AMD A6-4400M APU with Radeon(tm) HD Graphics 2.70 GHz
     Installed memory (RAM): 4.00 GB (3.45 GB usable)
     System type: 64-bit Operating System, x64-based processor
I can't imagine it's a hardware problem because I can't imagine that Adobe Reader with it's homely GUI and seemingly simple construct is very demanding on a system, but it seems good practice to include all the information I can.
Thanks for any answers that can be provided, I really need this program to be able to work because I have to complete this workbook and time is running out.

Well if that is the case then it certainly answers my question. Although it raises another, I'm using Adobe Reader XI and I can most definitely open, view, and edit a PDF... well that may be saying a bit much since it does allow for entering text, exporting, and things such as that, but it doesn't do it real well..
If the answer really is I'm trying to use it for something it's not meant for I can accept that.
So I'd ask, what can I do in my situation then? I don't need a program for a very long. I only have about 24 days until I can't even work on this project anymore. Is there another program I can use that can edit a PDF that's free?

Nokia repairs.

Hi all,
The best way to get my Nokia E71 repaired?I bought my E71 in April from Play.Com,but unfortunately I've dropped it,and now the screen is blank,everything else seems to be working and I've did a backup.I took the phone to the Carphone Warehouse in Ayr,Scotland,which is supposed to be a Nokia Repair Centre,with the phone and all the paperwork which I got from Play.com,but yhey said I needed a receipt with the serial number which I don't have.I only have the transaction details.Can I send the phone to Nokia,and if so,how do I go about it,or should Icontact Play.Com and see if they'll send me an actual receipt?Any replies will be appreciated.
Regards,
sevsam.
Solved!
Go to Solution.

Hi Sevsam,
Yes it's the standard operating procedure for Nokia Care to ask for the official receipt that states the unit's serial number. This is mainly due to their policy that the warranty is only good for the first owner. I'm not too sure how Play.com processes transactions, but they would be your best bet in attaining an official receipt. Double check your transaction documents with them for any sign of the IMEI Number. That woud be the Serial Number Nokia Care needs. Also, make sure you didn't have it openned by "third party service" otherwise, it voids your warranty and yes they will charge you for parts and labour.
I'm a bit worried about the drop. Nokia Care might argue that the damage was brought about by "misuse" and charge you for it anyway. On the bright side, I just had my e63 repaired for not wanting to turn on. Nokia said it was an LCD problem and replaced it free of charge. In hindsight, I think I may have dropped the phone once or twice.

Nokia Communication Centre

Having issues opening the Nokia Communication Centre module, seems to take some time to open, upto 10 seconds sometimes longer and then it tries to refresh messages.
Using latest build of PC Suite 7.1.30.9
Happens with Vista and 7, clean installed a few times also, running via bluetooth which is part of my Dell keyboard and mouse, but seems ok sometimes.

Im surprised Nokia is not giving a solution now that the thread has been running from last 5 months.
Im using a Nokia E-72-1
software version 051.018
Custom version - 051.018.246.02
Language Set - 41.01
Type - RM-530
Last updated 24-10-2010
When I open Nokia Communication Center for Contacts - No problem at all.
When I open Nokia Communication Center for Messages - Application Crashes.
I have around 1500 smses on my phone and desperately need a backup.
FYI - Im using the latest version of PC Suite - 7.1.51.0
The Crash details are as follows:
Problem signature:
  Problem Event Name: APPCRASH
  Application Name: CommunicationCentre.exe
  Application Version: 7.1.27.0
  Application Timestamp: 4b8b910e
  Fault Module Name: MSVCR80.dll
  Fault Module Version: 8.0.50727.4927
  Fault Module Timestamp: 4a2752ff
  Exception Code: c0000005
  Exception Offset: 000200ec
  OS Version: 6.1.7600.2.0.0.256.1
  Locale ID: 1033
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I dont see that Nokia are proactive in resolving the issues through this forum. Im just trying my luck here.
Would be greatful if I get some help here.

Toshiba E55 exausts heat from rear, is this bad?

The heat heats up the screen allot. Is this bad? Would a laptop cooler help?

I see it's just odd the exaust lands on the screen. I've bought those little clear rubber riser pads you get at target or wallmart. I hope this allows it to "breath" more and keep the screen bottome center from getting hot. I actually preffer th exause to left not the rear. At least it wont touch anything.
Also, when I remove the cover to change the ram(add) can you clean the fans out?

How to update the Nokia Store

how to update my nokia store ovi
Moderator's note: We have amended the title of this post as it was moved from another board.

Hi samuelbudol,
Welcome to the Nokia Support Discussions!
What's your phone model? For Symbian devices, you can update your Nokia Store by visiting www.store.nokia.com using the phone browser. It will prompt you if there's an updated version available for download. If your device supports Nokia Suite, you can use this PC application to check and download the latest update for your phone applications including the Nokia Store.
If this does not solve your concern, please let us know.

Do you guys know,when the ''Nokia Belle Feature Pa...

Do you guys know,when the ''Nokia Belle Feature Pack 2'' is coming out for our Nokia N8..?! im waiting for this thing,like,ages!!!

Nokia Belle FP1 is not available for the Nokia N8-00 as this variant of Nokia Belle is intended for Nokia models 603, 700, 701 and the 808 PureView only. The latest update currently being made available for this device is Nokia Belle Refresh. When this update becomes available for your device (if not yet installed) you will receive a notification after which you can install the update using Nokia Suite. You can verify the installed version by dialing *#0000# on your device.
Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

(Nokia N9) Is the video recording really that bad?

Hello guys, there's some time that I'm using the Nokia N9 and I just can't believe that the video recording quality is that bad, I came from a Nokia C6-01 and honestly, the C6-01 is much much better. The problem with the N9 is that when you move the camera the video become a mess full of artifacts, the auto-focus and the incredible audio recording become irrelevant when the videos don't make any justice for what you expect from HD videos. It's just sad that this only happens when you are moving the camera, if you stand still, the quality is incredible and the audio quality makes it perfect. I bet that the problem is from the low bitrate from the N9 videos. I'm hopeless but I wonder if there's a mod or anything that can be done to make the videos look better?

The N9 does have an issue on video recording.
When I was still using the Nokia N9, there are some frame lags and video quality is not at its best. Details are good on me but not as good as my Lumia 710 or the Nokia E7.
And yet unfortunately, I can't help you on this one.
If I have helped you in any way, give me a kudos!

Is the Nokia Repair Centre really this bad???

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