Is there any way to turn the phone back to firmware 4.2 or can anyone help with my problem of no sound

Ever since I downloaded update 4.3, I don't have any external sound from the speakers.  The phone rings fine and some sounds like the clock alarm works,
However I don't have any sound from any game app or apps like Pandora, I-Heart Radio etc.  All apps work fine, when an external headset is plugged in.
I keep getting a message that says "THIS ACCESSORY IS NOT OPTIMIZED FOR THIS IPHONE.   YOU MAY EXPERIENCE NOISE CAUSED BY CELLULAR INTERFERANCE AND A DECREASED IN CELLULAR SIGNAL STRENGTH.
I took the phone to the local Apple store and they said that it was the external phone jack.  However when I took the phone in for repair, the technican said that it was a software problem.
I tried restoring my phone and it did not help.  The repair tech said that I need to restore the software to a PRE 4.3 to verify that this will fix the problem.
The sound works fine when I plug in an external headset.  The sound bars show up on the front screen.  However when I remove the headphone, The sound bars no longer show up on the screen.

I have a similar issue. Sound works okay but keep getting the app not optimized, you may experience a decrease in celluar strength. Verizon says it is a software issue. Apple says it is a hardware. Phone will niot synch to itunes to do any kind of reset.

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    Process:         Safari [1599]
    Path:            /Applications/Safari.app/Contents/MacOS/Safari
    Identifier:      com.apple.Safari
    Version:         5.0.4 (6533.20.27)
    Build Info:      WebBrowser-75332027~3
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [1406]
    Date/Time:       2012-01-01 21:43:23.893 -0600
    OS Version:      Mac OS X 10.6.7 (10J869)
    Report Version:  6
    Interval Since Last Report:          30625 sec
    Crashes Since Last Report:           20
    Per-App Interval Since Last Report:  28464 sec
    Per-App Crashes Since Last Report:   20
    Anonymous UUID:                      CB9F4666-D9A9-42B6-8F18-6D1E02D5CCC0
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000050
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
    0   com.apple.WebCore                       0x00007fff8734e0d8 WebCore::CSSPrimitiveValue::computeLengthDouble(WebCore::RenderStyle*, WebCore::RenderStyle*, double, bool) + 376
    1   com.apple.WebCore                       0x00007fff8734df0b WebCore::CSSPrimitiveValue::computeLengthIntForLength(WebCore::RenderStyle*, WebCore::RenderStyle*, double) + 11
    2   com.apple.WebCore                       0x00007fff872d48a1 WebCore::CSSStyleSelector::applyProperty(int, WebCore::CSSValue*) + 34849
    3   com.apple.WebCore                       0x00007fff872e864b void WebCore::CSSStyleSelector::applyDeclarations<false>(bool, int, int) + 171
    4   com.apple.WebCore                       0x00007fff872ca934 WebCore::CSSStyleSelector::styleForElement(WebCore::Element*, WebCore::RenderStyle*, bool, bool, bool) + 2644
    5   com.apple.WebCore                       0x00007fff872b6c92 WebCore::Node::styleForRenderer() + 82
    6   com.apple.WebCore                       0x00007fff872b6b0f WebCore::Node::createRendererIfNeeded() + 143
    7   com.apple.WebCore                       0x00007fff872b6990 WebCore::Element::attach() + 32
    8   com.apple.WebCore                       0x00007fff872b119c WebCore::ContainerNode::attach() + 44
    9   com.apple.WebCore                       0x00007fff872b6998 WebCore::Element::attach() + 40
    10  com.apple.WebCore                       0x00007fff872b119c WebCore::ContainerNode::attach() + 44
    11  com.apple.WebCore                       0x00007fff872b6998 WebCore::Element::attach() + 40
    12  com.apple.WebCore                       0x00007fff872f6fc7 WebCore::Element::recalcStyle(WebCore::Node::StyleChange) + 775
    13  com.apple.WebCore                       0x00007fff872f712f WebCore::Element::recalcStyle(WebCore::Node::StyleChange) + 1135
    14  com.apple.WebCore                       0x00007fff872f712f WebCore::Element::recalcStyle(WebCore::Node::StyleChange) + 1135
    15  com.apple.WebCore                       0x00007fff872f712f WebCore::Element::recalcStyle(WebCore::Node::StyleChange) + 1135
    16  com.apple.WebCore                       0x00007fff872f712f WebCore::Element::recalcStyle(WebCore::Node::StyleChange) + 1135
    17  com.apple.WebCore                       0x00007fff872f712f WebCore::Element::recalcStyle(WebCore::Node::StyleChange) + 1135
    18  com.apple.WebCore                       0x00007fff872f712f WebCore::Element::recalcStyle(WebCore::Node::StyleChange) + 1135
    19  com.apple.WebCore                       0x00007fff872f712f WebCore::Element::recalcStyle(WebCore::Node::StyleChange) + 1135
    20  com.apple.WebCore                       0x00007fff872f712f WebCore::Element::recalcStyle(WebCore::Node::StyleChange) + 1135
    21  com.apple.WebCore                       0x00007fff872f712f WebCore::Element::recalcStyle(WebCore::Node::StyleChange) + 1135
    22  com.apple.WebCore                       0x00007fff872a7a8f WebCore::Document::recalcStyle(WebCore::Node::StyleChange) + 223
    23  com.apple.WebCore                       0x00007fff872f046c WebCore::Document::updateStyleIfNeeded() + 92
    24  com.apple.WebCore                       0x00007fff873a95c3 WebCore::Document::updateStyleForAllDocuments() + 163
    25  com.apple.WebCore                       0x00007fff87446094 WebCore::ScheduledAction::execute(WebCore::Document*) + 196
    26  com.apple.WebCore                       0x00007fff87445ba0 WebCore::DOMTimer::fired() + 272
    27  com.apple.WebCore                       0x00007fff8737a667 WebCore::ThreadTimers::sharedTimerFiredInternal() + 151
    28  com.apple.WebCore                       0x00007fff87c21785 WebCore::timerFired(__CFRunLoopTimer*, void*) + 53
    29  com.apple.CoreFoundation                0x00007fff86760be8 __CFRunLoopRun + 6488
    30  com.apple.CoreFoundation                0x00007fff8675edbf CFRunLoopRunSpecific + 575
    31  com.apple.HIToolbox                     0x00007fff88a537ee RunCurrentEventLoopInMode + 333
    32  com.apple.HIToolbox                     0x00007fff88a535f3 ReceiveNextEventCommon + 310
    33  com.apple.HIToolbox                     0x00007fff88a534ac BlockUntilNextEventMatchingListInMode + 59
    34  com.apple.AppKit                        0x00007fff82fa4e64 _DPSNextEvent + 718
    35  com.apple.AppKit                        0x00007fff82fa47a9 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
    36  com.apple.Safari                        0x000000010001605a 0x100000000 + 90202
    37  com.apple.AppKit                        0x00007fff82f6a48b -[NSApplication run] + 395
    38  com.apple.AppKit                        0x00007fff82f631a8 NSApplicationMain + 364
    39  com.apple.Safari                        0x0000000100009f7c 0x100000000 + 40828
    Thread 1:  Dispatch queue: com.apple.libdispatch-manager
    0   libSystem.B.dylib                       0x00007fff8025c652 select$DARWIN_EXTSN$NOCANCEL + 10
    1   libSystem.B.dylib                       0x00007fff802320e7 _dispatch_mgr_invoke + 388
    2   libSystem.B.dylib                       0x00007fff80231cd4 _dispatch_queue_invoke + 185
    3   libSystem.B.dylib                       0x00007fff802317fe _dispatch_worker_thread2 + 252
    4   libSystem.B.dylib                       0x00007fff80231128 _pthread_wqthread + 353
    5   libSystem.B.dylib                       0x00007fff80230fc5 start_wqthread + 13
    Thread 2:  WebCore: IconDatabase
    0   libSystem.B.dylib                       0x00007fff80251f8a __semwait_signal + 10
    1   libSystem.B.dylib                       0x00007fff80255da1 _pthread_cond_wait + 1286
    2   com.apple.WebCore                       0x00007fff8728b169 WebCore::IconDatabase::syncThreadMainLoop() + 249
    3   com.apple.WebCore                       0x00007fff8728726c WebCore::IconDatabase::iconDatabaseSyncThread() + 172
    4   libSystem.B.dylib                       0x00007fff802504f6 _pthread_start + 331
    5   libSystem.B.dylib                       0x00007fff802503a9 thread_start + 13
    Thread 3:  Safari: CertRevocationChecker
    0   libSystem.B.dylib                       0x00007fff8021729a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x00007fff8021790d mach_msg + 59
    2   com.apple.CoreFoundation                0x00007fff8675f932 __CFRunLoopRun + 1698
    3   com.apple.CoreFoundation                0x00007fff8675edbf CFRunLoopRunSpecific + 575
    4   com.apple.Safari                        0x000000010002f629 0x100000000 + 194089
    5   com.apple.Safari                        0x000000010002f5b9 0x100000000 + 193977
    6   libSystem.B.dylib                       0x00007fff802504f6 _pthread_start + 331
    7   libSystem.B.dylib                       0x00007fff802503a9 thread_start + 13
    Thread 4:
    0   libSystem.B.dylib                       0x00007fff8021729a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x00007fff8021790d mach_msg + 59
    2   com.apple.CoreFoundation                0x00007fff8675f932 __CFRunLoopRun + 1698
    3   com.apple.CoreFoundation                0x00007fff8675edbf CFRunLoopRunSpecific + 575
    4   com.apple.Foundation                    0x00007fff81414f5f +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 297
    5   com.apple.Foundation                    0x00007fff81395f29 __NSThread__main__ + 1429
    6   libSystem.B.dylib                       0x00007fff802504f6 _pthread_start + 331
    7   libSystem.B.dylib                       0x00007fff802503a9 thread_start + 13
    Thread 5:  Safari: SafeBrowsingManager
    0   libSystem.B.dylib                       0x00007fff8021729a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x00007fff8021790d mach_msg + 59
    2   com.apple.CoreFoundation                0x00007fff8675f932 __CFRunLoopRun + 1698
    3   com.apple.CoreFoundation                0x00007fff8675edbf CFRunLoopRunSpecific + 575
    4   com.apple.Safari                        0x000000010002f629 0x100000000 + 194089
    5   com.apple.Safari                        0x000000010002f5b9 0x100000000 + 193977
    6   libSystem.B.dylib                       0x00007fff802504f6 _pthread_start + 331
    7   libSystem.B.dylib                       0x00007fff802503a9 thread_start + 13
    Thread 6:  com.apple.CFSocket.private
    0   libSystem.B.dylib                       0x00007fff8025ae52 select$DARWIN_EXTSN + 10
    1   com.apple.CoreFoundation                0x00007fff86781498 __CFSocketManager + 824
    2   libSystem.B.dylib                       0x00007fff802504f6 _pthread_start + 331
    3   libSystem.B.dylib                       0x00007fff802503a9 thread_start + 13
    Thread 7:
    0   libSystem.B.dylib                       0x00007fff8021729a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x00007fff8021790d mach_msg + 59
    2   com.apple.QuartzCore                    0x00007fff80d753a6 CA::Render::Server::server_thread(void*) + 177
    3   com.apple.QuartzCore                    0x00007fff80d752e6 thread_fun + 34
    4   libSystem.B.dylib                       0x00007fff802504f6 _pthread_start + 331
    5   libSystem.B.dylib                       0x00007fff802503a9 thread_start + 13
    Thread 8:  WebCore: LocalStorage
    0   libSystem.B.dylib                       0x00007fff80251f8a __semwait_signal + 10
    1   libSystem.B.dylib                       0x00007fff80255da1 _pthread_cond_wait + 1286
    2   com.apple.JavaScriptCore                0x00007fff82d71a50 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
    3   com.apple.WebCore                       0x00007fff875dbfd1 WebCore::LocalStorageThread::threadEntryPoint() + 193
    4   libSystem.B.dylib                       0x00007fff802504f6 _pthread_start + 331
    5   libSystem.B.dylib                       0x00007fff802503a9 thread_start + 13
    Thread 9:  Safari: SnapshotStore
    0   libSystem.B.dylib                       0x00007fff80251f8a __semwait_signal + 10
    1   libSystem.B.dylib                       0x00007fff80255da1 _pthread_cond_wait + 1286
    2   com.apple.JavaScriptCore                0x00007fff82d71a50 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
    3   com.apple.Safari                        0x00000001001be5e5 0x100000000 + 1828325
    4   com.apple.Safari                        0x000000010004710b 0x100000000 + 291083
    5   com.apple.Safari                        0x0000000100046f89 0x100000000 + 290697
    6   libSystem.B.dylib                       0x00007fff802504f6 _pthread_start + 331
    7   libSystem.B.dylib                       0x00007fff802503a9 thread_start + 13
    Thread 10:
    0   libSystem.B.dylib                       0x00007fff80230f4a __workq_kernreturn + 10
    1   libSystem.B.dylib                       0x00007fff8023135c _pthread_wqthread + 917
    2   libSystem.B.dylib                       0x00007fff80230fc5 start_wqthread + 13
    Thread 11:  WebCore: Database
    0   libSystem.B.dylib                       0x00007fff80251f8a __semwait_signal + 10
    1   libSystem.B.dylib                       0x00007fff80255da1 _pthread_cond_wait + 1286
    2   com.apple.JavaScriptCore                0x00007fff82d71a50 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
    3   com.apple.WebCore                       0x00007fff876a5fb2 WebCore::DatabaseThread::databaseThread() + 370
    4   libSystem.B.dylib                       0x00007fff802504f6 _pthread_start + 331
    5   libSystem.B.dylib                       0x00007fff802503a9 thread_start + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000004  rbx: 0x000000011d401560  rcx: 0x0000000000000000  rdx: 0x000000012b87e7e8
      rdi: 0x000000011d401560  rsi: 0x000000011c8fca80  rbp: 0x00007fff5fbfcaf0  rsp: 0x00007fff5fbfcad0
       r8: 0x000000011d401560   r9: 0x0000000000000070  r10: 0x00000000000000ff  r11: 0x0000000000005b30
      r12: 0x0000000000000000  r13: 0x0000000000000000  r14: 0x0000000000000000  r15: 0x0000000000000000
      rip: 0x00007fff8734e0d8  rfl: 0x0000000000010246  cr2: 0x0000000000000050
    Binary Images:
           0x100000000 -        0x1006affff  com.apple.Safari 5.0.4 (6533.20.27) <D02F0B7C-19EF-50B7-10C3-E458E42D1E00> /Applications/Safari.app/Contents/MacOS/Safari
           0x115c52000 -        0x115c52fff  com.apple.JavaPluginCocoa 13.1.0 (13.1.0) <75E16F7D-A4C2-2B79-6C58-769B27920DB5> /System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/JavaPluginCoco a.bundle/Contents/MacOS/JavaPluginCocoa
           0x115c56000 -        0x115c5eff7  com.apple.JavaVM 13.1.0 (13.1.0) <023D8C61-52F7-10F3-339E-E87DD7BB5AB7> /System/Library/Frameworks/JavaVM.framework/Versions/A/JavaVM
           0x11967f000 -        0x119810fef  GLEngine ??? (???) <7B2CD458-D828-6A44-C918-C194838974D5> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
           0x119841000 -        0x119c64fef  libclh.dylib 3.1.1 C  (3.1.1) <0774DA8C-734E-2639-0F37-CCB20D17CDBD> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/libclh.dylib
           0x119c92000 -        0x119cb8fff  GLRendererFloat ??? (???) <0AF0FF0D-6FD6-B5FA-9991-C8F58E8F1DD4> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
           0x1229e2000 -        0x122af2fef  libmecab.1.0.0.dylib 2.0.0 (compatibility 2.0.0) <858DF860-ADB4-21E0-DF66-DA284ACACD32> /usr/lib/libmecab.1.0.0.dylib
           0x200000000 -        0x200787fff  com.apple.GeForceGLDriver 1.6.26 (6.2.6) <D469864E-34A6-37EE-A01D-7C2AF0223D35> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/GeForceGLDrive r
        0x7fff5fc00000 -     0x7fff5fc3bdef  dyld 132.1 (???) <69130DA3-7CB3-54C8-ABC5-423DECDD2AF7> /usr/lib/dyld
        0x7fff80027000 -     0x7fff8006cfff  com.apple.CoreMediaIOServices 134.0 (1160) <BA22EA4A-4572-749A-4FE0-1323E0B6F6F3> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
        0x7fff8006d000 -     0x7fff80090fff  com.apple.opencl 12.3.6 (12.3.6) <42FA5783-EB80-1168-4015-B8C68F55842F> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
        0x7fff80091000 -     0x7fff800aafff  com.apple.CFOpenDirectory 10.6 (10.6) <401557B1-C6D1-7E1A-0D7E-941715C37BFA> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
        0x7fff800ab000 -     0x7fff800bfff7  com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <574C1BE0-5E5E-CCAF-06F8-92A69CB2892D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
        0x7fff800c0000 -     0x7fff80101fef  com.apple.QD 3.36 (???) <5DC41E81-32C9-65B2-5528-B33E934D5BB4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
        0x7fff80102000 -     0x7fff80103ff7  com.apple.TrustEvaluationAgent 1.1 (1) <5952A9FA-BC2B-16EF-91A7-43902A5C07B6> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
        0x7fff80104000 -     0x7fff80107fff  com.apple.help 1.3.1 (41) <AEDDF93F-BAC0-0308-68FD-039A99F3A158> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
        0x7fff80108000 -     0x7fff8014cfe7  com.apple.ImageCaptureCore 1.0.4 (1.0.4) <F4ED3329-1A86-EB10-CFC2-999D8699B5E6> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
        0x7fff8014d000 -     0x7fff8015efff  SyndicationUI ??? (???) <83BC984E-2EF3-D6D2-95AC-37F5609A9592> /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
        0x7fff8015f000 -     0x7fff80162ff7  libCoreVMClient.dylib ??? (???) <00C97B96-8D3B-45EB-F503-DB49712DC42D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
        0x7fff80163000 -     0x7fff801e5fff  com.apple.QuickLookUIFramework 2.3 (327.6) <9093682A-0E2D-7D27-5F22-C96FD00AE970> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
        0x7fff80216000 -     0x7fff803d7fff  libSystem.B.dylib 125.2.10 (compatibility 1.0.0) <9BAEB2F2-B485-6349-E1AB-637FE12EE770> /usr/lib/libSystem.B.dylib
        0x7fff803d8000 -     0x7fff80499fff  libFontParser.dylib ??? (???) <244BCE74-7EEE-C9DE-9779-F3AEF5869BE6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
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