Issue importing .3ds file

I am having an issue importing the .3ds files. Photoshop has a window that appears that reads "Reading 3D Studio Format" (the loading bar in that window doesn't load) and then Photoshop closes out. I have updated everything, including the video card drivers. I have tried searching the issue online but cannot find a solution. My computer is fairly new. I just bought it back in February. It's an HP, has Windows 8.1 and a AMD A6-5200 w/ Radion HD Graphics card, if that helps at all.

Hello Chris, I am using Photoshop CC 2014.
This is what the log says:
Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Adobe Photoshop CC 2014 because of this error.
Program: Adobe Photoshop CC 2014
File:
The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
Additional Data
Error value: 00000000
1-3 did not work. A few of my other classmates are having the same issue.
What now?
Thanks for your help!

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