Issue in Medical Reimbursement

Question

Hai group
I have an issue in Medical Reimbursement
Entered medical eligibility for the employees in IT589, proportionately , eg. If any employee joined on or before 1/4/08, full amount 15000, if joined after 1/4/08 proportionately entered.
But system calculated proportionately so , we deleted all the amounts and the eligibility 15000 is entered in IT 589 for all employees, so now system calculates proportionately if employee joins after 1/4/08
If any employee is claiming we are entering in IT 15 and processing the payroll.
Upto here its fine.
But in Easy access, payroll India>utilities> RAPs> claim status,
     The system showing the eligible amount only for some people, but for some other people its not showing the eligibility amount. But its showing the claimed amount which is entered in IT15
Please let me know the reason and how to fix so that  in Claim Status, we can see the eligible amount, claimed amount and balance
Thank you

Answer 1

Dear Praveen
Thank you for the response
Entered medical eligibility for the employee in IT589, say Emp no 1. 15000 rupees .
Upto today for him 9702 is claimed through infotype 15.
But in claim status report  for this employee, showing only eligibility is 9702 and claimed is also 9702.
Balance is showing as 9702.
But instead of this in Claim status report it should show eligible amt as 15000 and claimed as 9702 and 5298 should be the balance. It how it show appear in claim status report, why it not showing like this I m not aware
For another employee say Emp no 2, 15000 in IT589 is appearing for medical, but he didnu2019t claimed so far any amount, no values for medical in it 15, but in Claim Status report showing nothing for him
Instead it should show eligible as 15000, claimed nil, and balance should be 15000 but not showing like this
Please let me know the reason for this and  what I need to do so that the correct values appear in claim status report
Thank you