Updated to iOS 8 and it asked for an old appleID that I no longer have, nor do I have the information to login. I cannot use my phone now.
I recently updated to the iOS 8. I have an iphone 5. My phone states that the update is almost finished. I just need to provide the password to my apple ID. However, the apple ID its asking for is no longer being used. For the life of me, I can't remember what that password was. It offers me the option of skipping the step, and when I choose that option, it basically just resets and I start from the beginning again. I then try to reset the password by try clicking "Forgot my Password" When I try resetting it by email, I don't receive any of the emails that prompt the password change. When I choose security question, it asks my birthday and the birthday I type in doesn't work. I am unable to use my phone, other than receiving calls. I made an appointment with the Apple Store, but I really can't wait until Friday to use my phone. HELP
Not an answer: similar problem. Some time ago the email address service that was my apple id was take from the market, so I had to introduce a new one on my Iphone 4S, Mac air and Ipod. I was able to do so on the other devises, but the iPad doesn't allow me, I go into the same vicious circle: I can only get a new ID if I can enter, which I only can if I enter in the old ID, which password is not working (I cannot imagine where it went wrong), to get a new password I either get it sent to the old email account which does not exist anymore, or with my birthday security answer which is denied (very strange, I do remember my birthday, I swear). So.......... anyone more clever then me (or Bignickel)? HELP
Similar Messages
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Tried to update an app on my phone but when it asked me to give the password for my AppleID, it was asking for the password to my sister's AppleID. I went to setting and down to itunes&app store settings and checked which AppleID was logged in, but i found that it was my AppleID that was logged in, not my my sisters. I then tried logging out and logging back in again but the app store, regardless of this, still asks me for my sister's AppleID and I don't know her password...How do I get the app store to ask me for MY AppleID password, not my sister's?
If this app was bought by your sister with her Apple ID, only her ID can update the app.
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I updated my ipad air to iso 8 and now its asking for a vpn password I have never had one before, and even with my wifi shut off. It also will not let me sign in to my apple id, saying it is the wrong password, but I used it on my computer with no problem. to get to this blog.Tried restarting it, nothing, tried to shut off wifi nothing it will not let me do anything.
User guides
http://manuals.info.apple.com/MANUALS/1000/MA1595/en_US/ipad_user_guide.pdf -
I have everything running fine on my laptop with my new email address and password, but after using the sync feature, it still won't update the old apps on my iPad without using the old email.
That is how it is supposed to work. Apps and purchased content are always tied to the Apple ID that you bought it with. You will have to continue to use the old ID and password in order to update those apps.
You can sign in and out of the accounts in Settings>Store>Apple ID as needed. -
I've found that certain apps that I desire require a certain iOS level, so to speak. However, I have been hesitant to sync my itouch (3rd generation) to itunes to upgrade, mainly because it warns me that my media will be removed. Most of the music on my device has come from CDs which I have downloaded onto my itouch and not from itunes, so the music is not on my itunes itself. Since I do not fully comprehend what "syncing" my itouch to my computer will do, I would like to be certain that if I do sync my device all media will be removed. If this is the case, then I must persue ways to back that music up before I proceed with the syncing. If you could let me know as much information about this as possible, I would be truly grateful. Thank you.
You will probably lose the music.
Why is it not on your computer?
Have you failed to maintain a backup copy? -
I have recently sold my iphone and the new owner says he needs my id and password to use it.i reset the phone to factory settings before i sold it but wanted to know if he could run up a bill even though i no longer have an account with my phone provider?
You did not follow the proper procedure when selling the phone before resetting it to factory settings. You must help the new owner deactivate the Activation Lock or else he will have the same issue over and over when he upgrades the software or sells it to someone else.
What to do before selling or giving away your iPhone, iPad, or iPod touch -
When i try to update my apps from the app store some of the apps wont update and ask for an Apple ID that isn't mine. Whats the problem and how do i fix it? All im trying to do is update my apps and its asking for these random apple ID's.
The apps were purchased by another user with a different Apple ID. You will have to erase them and repurchase them using your Apple ID.
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I just downloaded os 7 and was asked for a pass CODE (4 digit). After putting it in, I forgot the code and now cannot use my phone after deveral attempts at guessing. Wghat can I do to get Access and disable this?
Hello RozR,
We've an article that can help circumvent the new passcode and restore access to your iPhone.
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212
Cheers,
Allen -
I have downloaded the latest iOS and it asks for a pass code which either I cannot recall, two failed attempts,. How do I get one so I can install
The iOS upgrade is seeking whatever code you use to unlock your iOS (iPhone or iPad) device; your device passcode or PIN or password you're using to secure your device.
If you've forgotten the PIN or password that you had originally configured to unlock your iOS device, there is a reset sequence. -
Please help me change the security questions. I have tried all your sights with no luck. I have changed the name, and password, which worked ok, but the security questions which were originally setup are forgotten . Will you please help me get this corrected? I'm not a happly camper at the moment because it has been two days starting when I updated the 7.01.04, I cannot use my phone. Delores S. Owens Model No. on phone A1349, EMC # 2422, FCCID-BCG-E24228 This is all the info I have.
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I just updated the iPhone iOS. I get the Hello Screen. It asks me to choose a WiFi. Then it takes me to a login but it has the WRONG AppleID listed. I changed the AppleID months ago. I do not have the password for the old ID, and I have no access to that email account to reset it. What the heck do I do? I can't get past this step.
UPDATE: Problem solved! Just got off the phone with Apple support. It only took all of about 10 minutes tops to fix, which was great. I think it was relatively painless because I never changed my password. Even when I changed email addresses/Apple IDs, my password never changed. So if there was an old password that you no longer remembered associated with the old Apple ID, I imagine that could be trickier.
These were the steps:
Settings --> Messages --> Send & Recieve --> tap old Apple ID --> Sign Out
Settings --> Facetime --> Send & Recieve --> tap old Apple ID --> Sign Out
Settings --> Messages --> Send & Recieve --> log-in with current Apple ID
Settings --> Facetime --> Send & Recieve --> log-in with current Apple ID
Settings --> iTunes & App Store --> he had me verify that it was showing my current Apple ID, which it was, so we didn't need to mess with anything there
Settings --> iCloud --> it was still showing the old Apple ID and wouldn't let me change it (it was grayed out), so he had me scroll down and Delete Account. This is where I think I needed to enter my password, but fortunately it was the same as always, so no problem there.
-- Select "Keep data on my iPhone" or something like that
Then:
Settings --> iCloud --> log-in with your current Apple ID/iCloud account.
-- Select "Merge" so it syncs everything up.
All done!
Good luck to anyone else who has this very annoying little issue! Hope it's as relatively painless to fix as it was for me. -
My daughter updated to the ios 7 and it asked for a passcode. The phone will not except the passcode and now her phone is disabled. Anyway to unlock without resetting?
That's because the device has not been synced to that computer. As per my earlier instructions... you will have to force it into recovery mode & restore as a new device.
Recovery Mode... http://support.apple.com/kb/HT1808 -
I changed my Apple ID and now can't update Apps or sign in to Icloud as I'm asked for my Old Apple ID password which is no longer used.
Hi Jamjoint,
Welcome to the Apple Support Community!
It sounds like your Apple ID is used for both the iTunes & App Stores and iCloud. If you edited that Apple ID before signing out of the iCloud on your devices, it may be necessary to edit the Apple ID back to the original email account so that you can sign out of iCloud. Once signed out, you can edit the Apple ID back to the new email account and sign back in. Please use the attached article for further information.
If you're asked for the password to your previous Apple ID when signing out of iCloud
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
Cheers,
Joe -
I need to download skype on my iPad 2 and it asks for iOS 5 to do it how can I download iOS?
need to download skype on my iPad 2 and it asks for iOS 5 to do it how
If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 7.0.4. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
How to Upgrade to iOS 7
The iOS 7.0 update requires around 2.5 GB of storage space, so if your iPad is almost full, you may need to clear up some space. You can check your available space in Settings -> General -> Usage.
There are two ways to upgrade to iOS 7: You can use your Wi-Fi connection, or you can connect your iPad to your PC and update through iTunes. We'll go over each method.
To upgrade using Wi-Fi:
Note: If your iPad's battery is under 50%, you will want to plug it into your charger while performing the update.
1. Go into the iPad's Settings.
2. Locate and tap "General" from the menu on the left.
3. The second option from the top is "Software Update". Tap this to move into the update settings.
4. Tap "Download and Install". This will start the upgrade, which will take several minutes and will reboot your iPad during the process. If the Download and Install button is grayed out, trying clearing up some space. The space required by the update is mostly temporary, so you should gain most of it back after iOS 7 is installed.
5. Once the update is installed, you may have to run through the initial steps of setting up your iPad again. This is to account for new features and settings.
To upgrade using iTunes:
First, connect your iPad to your PC or Mac using the cable provided when you purchased your device. This will allow iTunes to communicate with your iPad.
You will also need the latest version of iTunes. Don't worry, you will be prompted to download the latest version when you launch iTunes. Once it installs, you may be asked to setup iCloud by logging into your iTunes account. If you have a Mac, you may be prompted on whether or not you want to enable the Find my Mac feature.
Now you are ready to begin the process:
1. If you upgraded iTunes earlier, go ahead and launch it. (For many, it will launch automatically when you plug in your iPad.)
2. Once iTunes is launched, it should automatically detect that a new version of the operating system exists and prompt you to upgrade to it. Choose Cancel. Before updating, you will want to manually sync your iPad to make sure everything is up to date.
3. After canceling the dialog box, iTunes should automatically sync with your iPad.
4. If iTunes doesn't automatically sync, you can manually do it by selecting your iPad within iTunes, clicking on the File menu and choosing Sync iPad from the list.
5. After your iPad has been synced to iTunes, select your iPad within iTunes. You can find it on the left side menu under Devices.
6. From the iPad screen, click on the Update button.
7. After verifying that you want to update your iPad, the process will begin. It takes a few minutes to update the operating system during which time your iPad may reboot a few times.
8. After updating, you may be asked a few questions when your device finally boots back up. This is to account for new settings and features.
Cheers, Tom -
I tried downloading a free app and it asked for my billing information and when I entered it, it said that there was a billing problem with a previous purchase and I have to update it. I keep updating it and it wont let me verify it and I cant get any apps even if they are free, and I just Deleted some apps to make room for my new upate!
The message says: "The payment method has been denied, try another method"
I'm living in the same country and city since I was born, so I don't think the location is the problem.
And yes, I paid with the card a meal in Burguer King today. And nothing more.
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