Issue management problem

Question

Hi all,
I am facing a problem in issue management in transaction solman_issue_mgmt transaction when i try to open a existing message i am getting a dump. the same dump occurs when i try to create a new issue using that transaction.
pls find the details of the dump .
I have applied not 1397754 also but still the problem persist.
kindly guide in this issue.
Error when processing your request
What has happened?
The URL http://ty-stfd0.ty-sap.os.itelligence.de:8002/sap/bc/webdynpro/sap/dswp_ci_issue_management/ was not called due to an error.
Note
The following error text was processed in the system TSD : View usage MAIN_USAGE_1 does not exist in window ISSUE of component DSWP_IM_ISSUE_VIEW
The error occurred on the application server ty-stfd0_TSD_02 and in the work process 0 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Method: IF_WDR_RR_VIEW_CNT_ASSIGNMENT~GET_EMBEDDED_VUSAGE of program SAPLWDR_RUNTIME_REPOSITORY
Method: IF_WDR_RR_VIEW_CNT_ASSIGNMENT~GET_DEFAULT_VIEW_USAGE of program SAPLWDR_RUNTIME_REPOSITORY
Method: GET_VIEW of program CL_WDR_VIEW_MANAGER===========CP
Method: BIND_ROOT of program CL_WDR_VIEW_MANAGER===========CP
Method: INIT of program CL_WDR_VIEW_MANAGER===========CP
Method: INIT_CONTROLLER of program CL_WDR_INTERFACE_VIEW=========CP
Method: INIT of program CL_WDR_CONTROLLER=============CP
Method: GET_VIEW of program CL_WDR_VIEW_MANAGER===========CP
Method: BIND_ROOT of program CL_WDR_VIEW_MANAGER===========CP
Method: INIT of program CL_WDR_VIEW_MANAGER===========CP
What can I do?
If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system TSD in transaction ST22.
If the termination type was ABORT_MESSAGE_STATE, then you can find more information on the cause of the termination on the application server ty-stfd0_TSD_02 in transaction SM21.
If the termination type was ERROR_MESSAGE_STATE, then you can search for more information in the trace file for the work process 0 in transaction ST11 on the application server ty-stfd0_TSD_02 . In some situations, you may also need to analyze the trace files of other work processes.
If you do not yet have a user ID, contact your system administrator.
Error code: ICF-IE-http -c: 100 -u: SKRISHNAN -l: E -s: TSD -i: ty-stfd0_TSD_02 -w: 0 -d: 20100203 -t: 092939 -v: RABAX_STATE -e: UNCAUGHT_EXCEPTION
HTTP 500 - Internal Server Error
Your SAP Internet Communication Framework Team
Regards,
Subhashini.

Answer 1

Hi Rajeev ,
Thanks for the reply.
i have checked the service, the specified service is active and tested also. the main screen apprears, the problem is with the next screen.
there is one more service dswp_im_issue_mgmt , the problem is coming with that service.
In our system, two service are active with the same name(dswp_im_issue_mgmt ) in that one is active and other is not active.
I tried to delete one but i got a message that the service is no more valid. is it because of this am getting the error
kindly clarify.
I tried to run the SIAC_LIST_UNPUBLISHED but it was not there in the system.
st22 details:
Runtime Errors         UNCAUGHT_EXCEPTION
Exception              CX_WDR_RR_EXCEPTION
Date and Time          03.02.2010 08:11:33
What happened?
The exception 'CX_WDR_RR_EXCEPTION' was raised, but it was not caught anywhere
along
the call hierarchy.
Since exceptions represent error situations and this error was not
adequately responded to, the running ABAP program 'SAPLWDR_RUNTIME_REPOSITORY'
has to be
terminated.
  |Error analysis                                                                               
|    An exception occurred which is explained in detail below.                                    
The exception, which is assigned to class 'CX_WDR_RR_EXCEPTION', was not caught
and
therefore caused a runtime error.
The reason for the exception is:
View usage MAIN_USAGE_1 does not exist in window ISSUE of component
DSWP_IM_ISSUE_VIEW