Issue management in Solution manager

Hi,
We are in design phase for Solution manager 4.0. The requirement is now that we want to Internally (250 Sap experts divided in functional groups) involve other support groups or employees to the support message.
From the theories available I would say to use Issues (SLF2 or SLFI (4.0), linked to the support message (SLFN), eventual changes can be linked to this issue as well. within the issue it is possible to assign tasks to groups and(?)/or employees.
When a change request is available, no issue is necessary to involve (assign tasks) to employees or groups?
Another sound here is to use the "task" message in order to involve other people.
I am wondering what would be the smartest solution and why. Please help.
Jos

Nadine the only pain that I see by using the Issues Management component for project issues is that people who wont normally log into Solution Manager (project managers, integration leads, org change leads, etc) will now need a SAP user ID and training on the system. Even though this is very minimal training, and its probably good for them to use the SAP interface, it isnt as quick as using Sharepoint, an E room or spreadsheets.
But if it is project issues associated to business processes (thats how it sounds based on your other posts), this could be very useful. Again the functionality is mature enough to deploy according to your requirements, but prepared for some whining and pushback.
Good luck

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Can anyone explain difference b/w Schedule Manager and Solution Manager

Hi,
Is there any difference b/w schedule manager and solution manager or both are same. Plz do reply at the earliest.
thanks,
suresh

Dear Suresh,
Schedule Manager (SCMA):
Schedule Manager automates your routinue task. It facilitate the definition, scheduling, execution, and review of tasks that are executed on a regular basis, such as period-end closing.
Solution Manager - The SAP Solution Manager supports you throughout the entire lifecycle of your solutions, from the Business Blueprint thru configuration to production operation. It provides central access to tools methods and preconfigured content, that you can use during the evaluation, implementation, and productive operation of your systems.
Implementation of the mySAP Business Suite
·        All phases of the implementation project (Business Blueprint, Configuration) are performed centrally in the Solution-Manager system.
·        Central project documentation repository in the Solution Manager
·        Integrated Project Administration allows you to manage planning schedules, human resources and other project data.
Customizing Synchronization
·        The Customizing Scout, with which you can compare customizing in various SAP components, e.g. an ERP system with SAP MDM
·        The Customizing Distribution, with which you can synchronize customizing in various SAP components.
Test
·        You can use the Test Workbench to organize and perform tests at the end of a project phase.
·        Reuse of the project structure for process-oriented tests
Global rollout
Integrated authoring environment, with which customers and partners can create their own templates, which they can reuse in subsidiaries, e.g. in a global rollout
E-Learning management
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Solution Monitoring
·        Central system administration
·        Analyze your system landscape with Service Level Reporting
·        System monitoring in real time
·        Business Process Monitoring
Services
Access to programs and Services, which help you to monitor and optimize the performance and availability of your system landscapes, and minimize your operational system risks
Service Desk
Solution support with workflow to create and handle problem messages
Change Management
Management of change requests, with workflow for the monitoring and audit of changes and transports in your system landscape, with the Change Request Management.
Regards,
Naveen.

Document for Change request Management in Solution Manager

Hi,
We are setting up Solution Manager. I know service desk configuration. But I need a document on how to configure change request management in Solution Manager.
Also I need a steps or a document for monitoring of EP 6.0 from Solution Manager.
Thanks a ton for help in advance.

Hi,
Check out these links
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/media/uuid/b4406827-0a01-0010-3da2-f56b36d88510
BI and Portals 2006 [original link is broken]
very good collection of eclasses. for making use of solution manager.
Feel free to revert back.
--ragu

Change Management in Solution manager 4.0

Hi,
I am trying to configure the change Management in Solution manager 4.0. I have created the project assigned the logical components,but when i go to /n/tmwflow/cmsconf its blank(no nodes to select).what could be the reason?
Regards,
Cherry

Hi Cherry,
what about your TMS configuration. Did you switched to extended transport control and modified your transport landscape to transport groups?
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kind regards
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Regarding Change Management in Solution Manager 4.0

Hi,
can anyone help in knowing the prerequisites for change management in solution manager 4.0

Hi,
Please refer http://help.sap.com/saphelp_nw04/helpdata/en/0c/5b2160f6fa4b83a3674a210b1cdeb0/content.htm
Regards,
Prem

Assigning the End User Role for E learning management in Solution Manager

Hello Team,
In the E Learning Management in Solution Manager, I have to a assign the End User Role for each Bussiness Process. While assigning the role, I couldn't able to assign the role of type " JOB ". What have I do to get the type as JOB instead of "Organizational Unit" and "User"?
Regards,
Shyjith.K

Hi,
Have you maintained your Organizational data? Did you assign any job to any user in the organizational hierarchy. You need to maintain you PPOMA_CRM first in order to assign any roles there.
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How to access introscope enetrprise manager in solution manager

Hello All,
I have installed Introscope enterprise manager on Solution manager system in windows successfully
Now when I am executing introscope enetrprise manager,just a command prompt opens and nothing happens.
Any ideas?
Also How can I access introscope enetrprise manager?are there any different ways to do it?
Rohit

Hi Rohit,
If your Enterprise Manager is setup and running. You can access it via wily webview or Workstation.
These are the standard GUIs avaialble for accessing data in EM.
1) Webview is a webbased tool, and you can access it through browser - http://<hostname>:8081/webview
2) Workstation- you have to install this in your PC and connect it to EM, Its more powerful tool than webview and you need to hava pre-requisite java version installed.
but, by which mehtod you are trying to open EM??.. EM contains only logs.
When you say setup is complete, is the EM's services running?..
Also, while performing the Basic Configuration- You have to map the EM data to solution manager and perform the Diagnostics setup step. Then you can launch the webview from workcenter -Root cause Analysis.
Hope this helps.
Thanks,
Jagan
Edited by: jagadheeshan govindasamy on Sep 4, 2009 5:18 PM

Performance issue within SAP Solution Manager

We use SAP Solution Manager 4.0, SPS 13 for System Monitoring of almost 100 systems.
We configured SOLMAN as CEN system and activated the CCMSPING with push option.
For almost the 2/3 of the systems we configured SAPCCM4X agents.
Our current problem is a performance issue in tcode DSWP. When we try to enter into one of the solutions there (by pressing on it) we get the following warning:
Determining warning messages from CCMS
It tooks a while and then it is possible to access the desired solution.
My important question is of course:
How can this issue be solved?
Is there some techniques to analyse and change the problem
How can I check whether the SOLMAN works in a pull or push mode, when the data from the satellite systems will be collected and how can this be changed?
As I know there are two ways of sending/retrieving the data:
via RFC (pull)
via CCMS (push)
Which method is faster?
Is there some changes in CCMSPING possible? (interval for sending/retrieving the data)?
Is there some other settings, e.g. like profle parameters (e.g. rdisp/...) that could be performed to solve the problem?
Thank you very much for any helpful information
Regards
Thom

Push is beter for performance. SAP advice.
Maybe activating Central Data Cache on the CEN and SolMan with parameter alert/cache/size_MB can help.
more info here: http://help.sap.com/saphelp_nw70/helpdata/EN/10/75ea3b6d73e807e10000000a11402f/frameset.htm

Shaping Implementation Solution Management using Solution Manager

Hi Everyone,
Its truly amazing to see the way SAP solutions are shaping up and the way SAP is moving ahead with its roadmap of achieving 1 Lakh Customers by 2010. As we move ahead, we see solutions that focus more on business processes and break these business processes into smaller components, the utility of a tool that integrates applications and solutions becomes imminent.
Though <b>Solution Manager</b> has seen extensive usage in the area of support and monitoring, it still has to make a mark in the area of implementations. This gives us an opportunity to seek and suggest improvements to Solution Manager tool, specifically in implementations. Request if you all could share your experience with Solution Manager in the following areas
Key Functions
Scoping the solution landscape and business process
Project Scoping, issue tracking and reporting
Project Administration
Template Management
Roadmaps
Business Blueprint
Configuration
Customizing distribution
Quality Management
Test Management
Integration Management
Data Management
Regards
Sridhar Sundaram

Hi,
Welcome to sdn.
This is something which can't covered in a single reply.
Check the following link which has solution manager weblogs.
Weblogs Related to Solution Manager
Also visit the solution manager on help and service.sap portal.
List of tcodes availble in solman
https://forums.sdn.sap.com/click.jspa?searchID=5183519&messageID=4075355
Please reward points as it motivate others for reply.

Transport Management in SOlution Manager

Hello All,
We are currently running a Conf. Room Pilot for our customer. As part of the CRP, the customer has created a new template project in Solman and have also a created a new sandbox as a copy of their production for the CRP where we have got full access.
The customer wants us to use SAP transport management functionality in Solman where all transports & changes made in the sandbox can be tracked and they can be moved to their production if required using solution manager.
Now customer doesnot want to configure ChaRM.
Two possiblities I see are
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2. Activate Change Request Management (ChaRM ) in the template project with only CTS functionality (No other functionality of ChaRM is useful here). At the moment I am not sure if this will be allowed.
please let me know, how do I restrict creation of TR without assigning to CTS?
Regards,
Shyam

Any answer to this?

Project Management in Solution Manager

Hi Guys,
I have a project configured in Solution manager and all the business process are also mentioned with the transactions. The are Business Process for FI,OTC,PTP,PTF. Now I need to list out all the transactions for all the tracks seperately those are described in the business process. I did that in the past but some how can figure it out now.
Solution Manager Version is 7.0 and I am using transaction SOLAR01
Please help.
Cheers
MK

No worries, found it.
Thanks anyways,
Regards
MK

Project Management using Solution Manager

Hi,
We are trying to use solution Manager for managing our IT projects - specifically for SAP projects.
We browsed through the existing functionalities that are available and are not able to get info on the following:
___Project Admin tab for Roadmaps :_ __ In the transaction RMMAIN, we are able to define the scope of the activities at each phase and assign team members and track the status of the activity / task.
However we do not have the tab for tracking the planned start date / end date and the actual start / end dates. Similar is the case for efforts.
So not sure how to track these?
Integration of Roadmaps and Blueprints : Once we have defined the project and assigned the Roadmap, we have all the activities that need to be tracked. In addition in transaction SOLAR01 / SOLAR02, we can define the scope and configurations which in itself are a kind of sub projects to be embedded withing the Blueprint and realization phases respectively of the main Projetc Plan.
How to link these Blueprint specific plan and the realization related plan to the main project plan created out of the Roadmap chosen and to track them as one single project?
Synchronization wih ms project : I see only the option to download the plan as an mpp file. But is there any option to upload mpp as well so that the project can be tracked using mpp and synchronized with Solution manager at frequent intervals?
Your answers would definitely be helping us a lot and would be greatly appreciated.
thanks in advance.
regards,
suresh velan

Hi Suresh,
Solution Manager is a Project Management tool. But it is not for Project Planning. If you want to do Project Planning also from the SolMan system, then you have to enable cProjects component of SolMan.
Synchronization between your MS Project and cProjects is possible. But synchronization between SolMan's RoadMap/Blueprint and MS Project is not possible.
In RoadMap, you can capture and track the status of all phase-wise activities as to what is their status. Here capturing date details is not possible.
In Blueprint/Configuration you can capture and keep track of the individual object's blueprinting and configuration activities. Here you can capture the planned/actual start/end dates for each object.
As I said earlier, Solution Manager provides lot of Project Management features, but Project Planning is not possible. For that we have to start using cProjects component in SolMan.
Hope it helps.
best regds,
Alagammai.

Solution Manager to Solution Manager connection

Hello everyone,
I am searching for an answer for such a question: is it possible to connect one SolMan (the one from the service provider) to another SolMan (customer's one) in a way that tickets would go from customer's ERP to their SolMan (as it is now) and afterwards would be automatically forwarded to the other SolMan where the tickets should be processed?
If you have any idea, experience or relevant document, please share it - I will be really grateful.
Best regards,
Katarzyna Klys

Hi Katarzyna,
Please check the External service desk functionality for this. You can check SPRO entry for this:
SPRO --> SAP Reference IMG --> SAP Solution Manager Implementation Guide
     --> SAP Solution Manager --> Scenario-Specific Settings --> Solution Manager - External Integration --> External Service Desk
Also check below link:
http://help.sap.com/saphelp_sm40/helpdata/en/8a/b0278648ac4f058a7111c3f9b60feb/frameset.htm
(All in One line)
In Solman 7.0 system:
1. T-code SM59   > Define an RFC connection to 7.1 system;
2. T-code ICTCONF   > Add an entry for the 7.1 service desk, specify the RFC Destination as the one you defined   > Activate -> Generate default value mapping (you may find the button on the top of ICTCONF).
In Solman 7.1 system:
1. T-code SM59   > Define an RFC connection to 7.0 system;
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3. Customize your own value mapping including the transaction type. You will find the details in:
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    -> Application Incident Management (Service Desk)
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Most fields of SIVA and SMIV are the same (for example, priority) so you do not need to care about the value mapping if you do not havespecial requirement. However, some fields only exist in SIVA (category, subject) and others only exist in SMIV (multilevel categories). You may need to implement your own code according to your requirement.
Notes might help:
1159722
1136816
Thanks
Vikram

Blue printing and Test Management in Solution Manager

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I have a few questions regarding projects in Solution Manager.
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2) Our blueprinting was done outside of Solman. To build the test cases do we have to carry out the blueprinting again? or can we just upload the documents?
This is my first time, therefore am a bit lost in this.
Thanks,
Savindi

Hi,
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Kind regards,
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Dear Friend's
I have configured Service desk in our Solution manager .
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I am able create messages in our satilite systems . And sending to solution manager also.
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I want's to skip the screen , where it's asking the basis user ,password.
So please give me solution , If you come across this problem.
Thanks in advance,
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Edited by: Raj kumar sindol on Jan 20, 2009 3:30 PM

Hello Raj,
see SAP Note [153743|https://service.sap.com/sap/support/notes/153743] chapter "In the R/3 system of the notifier (customer data entry systems).". Changing that RFC destination should be the solution for your case.
Best regards,
Andreas

Issue management in Solution manager

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