Issue when opening a report from concurrent manager

Hi all,
Our EBS instance worked well and stable. But two days ago, we met a strange issue as below description:
When user clicks "View Output" or "View log" from concurrent manager, they see the error in the pop-up: "Authentication failed" or "File server could not identify source file". The link in the pop-up is in "http://hostname/OA_CGI/FNDWRR.exe?temp_id=<number>" format.
After some attempts to refresh this pop-up page or close pop-up - re-click "View output" our user can see the correct output as normal. Sometimes, they click view output once and get the correct output immediately. The messages we've got is not same during these attempts, it could be authentication failed or "File server could not identify source file" randomly.
We've tried to find the solutions from metalink and from some threads in this forum but nothing can help. It's our production system.
Hope to see the solution from you
Our environment: Oracle EBS 11.5.10.2 on RHEL 4.6 32bit, Database Oracle 10.2.0.4 on RHEL 4.6 64bit

When user clicks "View Output" or "View log" from concurrent manager, they see the error in the pop-up: "Authentication failed" or "File server could not identify source file". The link in the pop-up is in "http://hostname/OA_CGI/FNDWRR.exe?temp_id=<number>" format.
Have you checked "File Server Could Not Identify Source File [ID 1073863.1]"?
After some attempts to refresh this pop-up page or close pop-up - re-click "View output" our user can see the correct output as normal. Sometimes, they click view output once and get the correct output immediately. The messages we've got is not same during these attempts, it could be authentication failed or "File server could not identify source file" randomly.Any changes have been done recently?
Can you find any errors in the CM/Database/OS log files?
Can you confirm that the concurrent requests output/log files have been generated successfully at the OS level? Does this issue happen with all concurrent requests or specific ones only?
We've tried to find the solutions from metalink and from some threads in this forum but nothing can help. What solutions have you tried?
Did you run AutoConfig?
It's our production system.For production issues, please log a SR.
Thanks,
Hussein

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