Issue with Account Identification Screen

Hello Experts,
We're facing an issue in our IC web client UI. The scenario is as below :
- Agent logs into the UI, the first screen to appear after logon is the Account Identification screen.
- Without entering any Account number, or confirming any account, the agent directly clicks on the Sales Order work centre. This opens the Sales Order selection box ( but the Account Identification screen from the background has now disapperared).
- The selection box is closed without choosing any of the available options. This results in a blank work area left behind.
- After this, neither can Account Identification be selected from the navigation bar, nor the transaction be ended using END button.
The requirement is that the Account Identification screen should stay in the backgraound even when the Sales Order selection box appears, or when it is closed.
Is this related to some configuration settings?
Any pointers to how this can be solved will be highly appreciated.
TIA.
Regards,
Richa

For IC webclient you have to confirm the BP first, before doing anything else, this is training and business process issue.
For your issue open an OSS with SAP this will help.
Regards,
Vikas

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