Issue with Interaction Account in Interaction center

Hi All,
I am working in Interaction center:
Current Scenario: If an Agent interacts with more than one account on the same call, the service request is always attached to the first account interacted with. This issue seems to be because the Agent cannot press the 'End' button to close the first account interacted with as this would cut the customer off.
This issue occurs if during a call a CSR interacts with an account, realizes it is not the correct account, presses the red X cancel button (because they cannot use End), locates the correct account and makes the requested changes in the correct account. When the Service Request is created, it will attach to the first account which is not the account the changes were made in.
Requirement: Now requirement is to attach Service request to second account / Or the when user lock the second account then first account should be deleted/cleared so that it could not find the first account.
can anyone please suggest where should I write the code and how can I read the first account to delete it. OR how can I attach the SR in the second a/c.?
Regards

Hi Arden,
Thanks for reply. here I am showing the screen shot how it is considering the first account:
This is the first a/c-1000008531 I taken. Now I cancelled this a/c by clicking on red(X) Icon.
Again locking the second a/c - 1000008532 without pressing END button
Now when I go to create Service request then it consider the First a/c - 1000008531
here I am not pressing SAVE button so once Service Request is clicked from below option after confirming the second a/c then it should consider the second a/c only.
Please let us know where should I write the code to overwrite the second a/c.?
Regards

Similar Messages

I bought a few songs on itunes but the songs appear in grey letters and I cannot transfer them to my iphone. I've bought/rented TV shows/movies since so there isn't an issue with my account. How can I get these newly purchased songs onto my iphone?

I bought a few songs on itunes but the songs appear in grey letters and I cannot transfer them to my iphone. I've bought/rented TV shows/movies since so there isn't an issue with my account. How can I get these newly purchased songs onto my iphone?

You made a purchase and exhausted the credit on your card before it processed. All purchases are final. Contact iTunes Store support. You need to settle up before you can purchase or download anything else.

I have issue with my account acutely I can't download any application when I try to downloading any application it show my Apple ID has been disabled ,so please I want to get your usual support. Beat Regards..

I have issue with my account acutely I can't download any application when I try to downloading any application it show my Apple ID has been disabled ,so please I want to get your usual support.

Sweet-jeje wrote:
... it show my Apple ID has been disabled ,..
If disabled for Security Reasons... See here http://support.apple.com/kb/TS2446
If not for Security reasons...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

There is a billing issue with my account...?

I have a splash screen an starting Adobe Photoshop CC (Creative cloud edition) that tells me i'm either 'offline' which i'm not, or that there is a billing issue with my account... and that i have 50 days remaining...
I have recently changed from PS CC Single App subscrition to the Creative Cloud Photography (PS & LR) offer, one of the customer service advisors cancelled my single app subscrition, I now have this error message?
Signing out of the Adobe application and then back in does not resolve the issue.
Can you please sort my account to stop this happening?

Adobe contact information - http://helpx.adobe.com/contact.html

TS2446 my issue with the account

Hi, From three week I have an issue with my account.
every time when I want to downloads any apps telling me that the account is disable.
Also I have done reset password for the account.
please find the solution.
thanks

Hi,
I have applied all the necessary patches.
I'll just elaborate the problem i faced..
First, We migrated from one instance to the other and at that time the account type defaulted to "EXPENSE" type and to solve that issue, we ran a custom script to update the code_combinations table.
Then, it looked fine...but wherever the flexfield was used,it was showing the following error.
"APP-FND-00822: Program error: Invalid arguments to the flexfield routines. Please inform your support representative that:
Routine FDFGVP was unable to find the segment qualifier. The flexfield user exits #FND LOADID, #FND POPID, or #FND VALID have been called incorrectly.
Make sure the segment qualifiers specified match those defined in the Define Qualifiers form. (ATTYPE=DETAIL_POSTING_ALLOWED)"
I tried various metalink notes, but not able to solve the error.
Is this because of the custom script what I ran?????????
As i'm not able to solve the error, I created a dummy flexfield for testing purpose and migrated that again.
But, it had the error of account type being "Y".....(what i posted in this thread first)
And also the hierarchy of the account field qualifiers is changed.
(Account Type,Third Party Control Account,Reconcile,Allow Budgeting,Allow Posting)
But, in the source it is like,
(Allow Budgeting,Allow Posting,Account Type, Third Party Control Account,Reconcile)
The backend table code_combinations is also having the same "Y" account type.
Dont know where the problem is.....
Please help....
Regards,
Mohan

How E-mail functionality works with Interaction Center Webclient

Dear all,
How the E-mail functionality works with IC Webclient, How can we can send and receive E-mails to customers and internal employees through Interaction Center.
Does SMTP server required to be involved for this functionality or External Telephony system Vendor iprovides this function.
What is ERMS? and why we use this in IC Webclient.
Please educate me to understand the concept of E-mail functionality in IC Webclient.
Your help will be highly appreciated.
Best wishes,
Raghu ram.

Hello Raghu ram,
The SAP CRM Interaction Center uses a concept of a shared email inbox for agent teams. This allows customers to communicate with your Interaction Center by sending emails to a corporate email address like service@yourcompany. You typically group your agents together into queues based on a particular product or skillset. Using this concept, customer's don't send emails directly to a specifc agent's email address, and agent's don't send emails directly to each other. That would rather still be done with groupware products like Microsoft Outlook.
You have three options for routing emails into the CRM Interaction Center. You can push emails real-time to agents via a screen pop using third-party contact-center software like SAP BCM, Genesys, Avaya, and so on. Or there are two options for sending emails into the agent inbox, where the emails are processed in offline mode by agents, technicians, and engineers. You can route emails directly to a specific inbox group/queue by using different emails addreses. Or, you can leverage ERMS to decide where which agents to route the email to based on business rules.
Please see the various notes mentioned above that appear in the sticky note on top of this forum. For example, there is a nice 85 page FAQ document on the Agent Inbox in note 882653. And ERMS note 940882 is also very useful.
Regards,
John

Problem with interaction center web client e-mail

hi gurus, my problem is in interaction center webclient, when i click in the e-mail link,appears the email form but i cant send any email because all the fields in the screen (subject, body , from, date, to, etc) are not enable (i cant write anything because is not possible), so i dont know how to enable this fields in the interaction center web client.
In interaction center win client i dont have this problem.
I post this thread in crm forums but nobody knows how to do it, so i hope maybe here any one knows thanks

Hi.
I ran into this problem. How is it solved?
And another question-how to set up a mailing list Search ?

Issues with Exchange Account and Q10

Well, I hate to be writing this, but I'm hoping that there might be someone out there that can help get past some first day issues I am experiencing.
The background: I have a long history with legacy BlackBerry devices, and almost as much history with iOS devices. My most recent phone was an iPhone 4S, and I make extensive use of iCloud to keep my iMacs, iPhone, and iPad connected in real-time. The setup worked. It wasn't perfect, but it worked. However, because I used to have a BlackBerry device (most recent the 9930) and because I don't use the iPhone for more than e-mail, iMessage, and phone calls (generally speaking), I decided to give the newest BlackBerry device a shot. So I bought a Q10.
At this point I feel compelled to say that the hardware is everything I had hoped it to be. It's solid, has a good weight, and appears to be made very well. I have no complaints with the hardware, including the keyboard (a big selling factor for me), so I won't really get into the hardware as the issues I am experiencing all have to do with the OS. Let me also say that I am very familiar with the iCloud integration issues (missing Contact photos and disabled Calendar sync), so I'm not voicing a complaint over those issues in this thread.
I have connected my Exchange account. I used to have everything in Exchange before I moved my entire computing world over to Apple, and now I keep Exchange around for e-mail. Therefore, I have no contacts, no tasks, no notes, very limited calendar entries, and a massive amount of e-mail on the Exchange server. However, to test everything out, I have added a single contact record so I can see it show up on the phone and be able to test two-way sync between the Q10 and Exchange. And here is where the first issues crop up. It looks like Exchange connects and then disconnects at random. For example, if I open my Contacts on the phone, I see the one contact (called John Doe). Then, as the phone is sitting there with the screen on, the contact will disappear and I will see a "Start adding contact to your contact list" notice on the screen. Then, after a short period of time, the single contact will return. It is important to note that the entire time this is happening, the All Contacts option is selected in the list so that all available contacts are shown. Additionally, I have SIM card contacts turned off, but if I alter the selection in the view list (All Contacts, Favorites, etc.), the SIM contacts will re-appear when I return to the All Contacts view. At the same time, even though I have turned off SIM Contacts in the settings, the setting has reverted to show SIM Contacts. If I turn off the setting again, SIM Contacts still show up. Possibly related: I can't delete contacts on the SIM card, no matter how many times I try, and it now it seems that I can't get SIM Contacts to go away in the Contacts app.
Likewise, Exchange seems to connect and disconnect from Calendar. I go to the calendar and move day by day to June 15th. I see an entry that I know is from Exchange (I have no other connected calendars at this time), and it is in blue. I change the calendar color to green and the entry changes color, as expected. However, if I jump back to today and then scroll day by day to get to June 15th again, the calendar entry is missing. After a few seconds, the entry re-appears, but it is, once again, in blue. The setting has reverted itself, and it seems like Exchange is completely disconnecting and automatically reconnecting to the phone like I am setting it up again for the first time. Very odd. As I'm typing this, I just saw something odd. I swiped to wake up the phone, and the active frames screen was the visible screen. The calendar app is still running (since I left it running, minimized, when the phone went to sleep) and the date shown in the active card was Jan 1, not Jun 8. Why? The date (and time) on the phone is correct and is set automatically by the cellular system.
Nevertheless, looking at BlackBerry Hub, I see only two e-mails in my Inbox from Exchange, even though I have roughly a dozen in my Inbox. The rest are filed in sub-folders. And bam! Just like that... I get the "Add Accounts" screen while looking at the Hub. In other words, as I was typing this, I first saw two Exchange e-mails and then, out of nowhere, the e-mails disappear and I see the "Add Accounts" screen as if no account has been connected.
So... first question: Is anyone else experiencing this issue? This is very strange, and very frustrating. Second: could this be related to the large amount of e-mails I have stored on Exchange, some of which have large attachments? I selected "Forever" as the sync history length. I have my concerns, however, if this is related to loading historical e-mails onto the phone (in other words, the first sync with Exchange) because there is no reason that I can understand that the phone would blank out as if no account was connected at all. I can understand lag and stuttering while the history is syncing, but not a complete disconnect and reconnect. Considering all of the issues with the one and only contact record disappearing, the calendar entry for Jun 15th disappearing and then reappearing with the wrong calendar color, and e-mail in my Inbox incomplete (two of a dozen e-mails) and ultimately disappearing, I feel like this OS just has some real, significant issues.
Full disclosure: I do want iCloud to work and am a fan of Apple products, but the lack of full iCloud sync support is not a big enough issue for me to want to send back this phone and/or see it fail so miserably. I will happily move my info from iCloud into Exchange, Google, and/or set up a new Exchange account for personal use (Office 365) because I am not wedded to iCloud per se. But, I won't go through that trouble if I can't even get my first account to work properly. It should also be noted that I do have a basic Google account (non-paid) and I had previously attempted to connect to it. However, I was experiencing the exact same issues with contacts disappearing, e-mail disappearing, etc. So I deleted that account. Truth be told, I deleted the Exchange account as well, and then re-connected to Exchange only to test one account at a time. Unfortunately, even with Exchange only, I am seeing very strange and frustrating behavior as described above.
Help... please. I want this to work but the frustration I am feeling is growing worse by the hour.
Model: SQN100-2
OS Release: 10.1.0.2011
OS Version: 10.1.0.2038
Build ID: 525050
Ian

To follow-up with this issue:
I ended up performing a security wipe on my device. The security wipe finished, and I was about to reconnect with Exchange when I decided to visit our host's web site to see if they had any articles covering the issues I was experiencing. While they didn't have anything specific, I did find a step-by-step guide to connecting a BB10 device to Exchange... and right there at the end, it said "Do NOT enable memo sync."
I contacted support, and the rep told me that OS 10 has an issue with memo sync and it can cause all sorts of unpredictable behavior. Now, whether or not this is accurate I can say this: So far, the device is not disconnecting and reconnecting like it was before. Problem is, is this a result of not enabling memo sync, or is this a result of the security wipe?
I may have overlooked it, but I don't recall reading anything about that anywhere else. I'm tempted to try re-enabling the memo sync to see if everything blows up again. At least that way I can see for myself if the memo sync is a real issue. Of course, perhaps it's an issue with SherWeb (our host) specifically. Hm...
Anyway, for those that were interested, and for those that may come along in the future with a similar situation, the strange behavior that I first reported is no longer happening. I just don't know if it was a result of a security wipe or a result of not enabling memo sync with Exchange.
Ian

Issue with Payables Accounting Process

I have an issue right now with Payables Accounting Process. Is says:
Oracle Payables: Version : 11.5.0 - Development
Copyright (c) 1979, 1999, Oracle Corporation. All rights reserved.
APACCENG module: Payables Accounting Process
Current system time is 25-AUG-2009 13:23:41
+-----------------------------
| Starting concurrent program execution...
+-----------------------------
Arguments
P_START_DATE='2009/08/02 00:00:00'
P_END_DATE='2009/08/23 00:00:00'
P_JOURNAL_CATEGORY='All'
P_SUB_TRANSF_TO_GL='N'
P_SUB_JOURNAL_IMP='N'
P_VALIDATE_ACCTS='Y'
P_SUMMARIZE_FLAG='N'
P_COMMIT_CYCLE='50'
P_ORG_ID='81'
P_DEBUG_SWITCH='N'
P_TRACE_SWITCH='N'
P_RUN_ACCT_REPORT='N'
APPLLCSP Environment Variable set to :
Current NLS_LANG Environment Variable is :
American_America.UTF8
MSG-00002: Check that AX is not installed before calling the accounting engine
MSG-00003: AX is not installed, Calling the accounting engine
MSG-00004: After the call to AP_Accounting_Engine_Pkg.Do_Accounting
MSG-00005: Error occured in the accounting process
MSG-00006: Error Message: ORA-20100: File o0002869.tmp creation for FND_FILE failed.
You will find more information on the cause of the error in request log. occurred in
&CALLING_SEQUENCE
with parameters (&PARAMETERS)
while performing the following operation:
&DEBUG_INFO
REP-1419: 'beforereport': PL/SQL program aborted.
Report Builder: Release 6.0.8.20.2 - Production on Tue Aug 25 13:23:41 2009
(c) Copyright 1999 Oracle Corporation. All rights reserved.
Enter Username:
Program exited with status 1
Concurrent Manager encountered an error while running Oracle*Report for your concurrent request 820318.
Review your concurrent request log and/or report output file for more detailed information.
Executing request completion options...
Output is not being printed because:
The print option has been disabled for this report.
Finished executing request completion options.
Concurrent request completed
Current system time is 25-AUG-2009 13:23:43
I had a similar issue writing to the UTL_FILE_DIR with the AR Interface and was able to resolve that by checking the read/write permissions on the UTL_FILE_DIR sat in the init.ora. However, the strange thing here is I still get the same error for Payables Accounting Process.
Any insights would be greatly appreciated.
Thanks,
Don

This issue has been resolved. But the solution for me was totally unrelated to the error message that came up with this issue.
We had rollback issues in average and layer cost worker under Bills of Material. And after applying patch 3325415, this issue was also resolved.
This issue has been answered but if anyone has any ideas on how this issue got resolved by patch 3325415, i'd like to understand.
Thanks,
Don

Having issues with users accounts

When I log in , any application that I try to log into, I have to right click on it and select RUN AS ADMINISTRATOR, this doesn't matter what account I am in. I also just got locked out of my administrator account. It told me user profile
not available.
How can I fix this?

Hi Jcc1128,
When did the issue start to occur ?Have you made any modifications to the machine ?
Have you tried to create another administrator account and login with it to have a check ?
Please open an administrator command line and run the following command line to enable the built-in administrator account .Then login with this account to have a check .
"net user administrator /active:yes"
If the issue has gone ,the present account profile may have corrupted .Please refer to the following link to fix the corrupted user profiles .
Fix a corrupted user profile
http://windows.microsoft.com/en-hk/windows/fix-corrupted-user-profile#1TC=windows-7
After we resolved the issue ,please run "net user administrator /active:no" to disable the built-in account .
If there is something wrong with the built-in account profile ,the isssue may be worse.We can run "sfc /scannow" to have a check of the system files` health firstly. Just as S.Sengupta suggested , we also can try a system restore .
Best regards
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Issue with IMAP accounts - cannot delete

I am running the latest OS on iPhone 4.
I recently had some issues with my email accounts and had to delete them all from my iPhone, then recreate them. I thought they were originally set up as POP emails, but as I could see all my online folders, I gather they were IMAP.
I did recreate them all as IMAP accounts, but was experiencing deleting emails whilst off-line, which I could previously do. I am also now experiencing an issue with my main account where every time I try to delete an email, even when online, I get the following message:
Unable to Move Message
The message could not be moved to the mailbox Trash.
I went into the Advanced settings in my account and changed the deleted mailbox to 'On My iPhone', or to the trash folder online, but this hasn't made any difference. I can however move emails into folders, although moving emails to the trash instead of deleting them is a bit of a long winded process. I just can't work out why, before all this, I could delete emails with no problem even when I had no internet connection, and why I can't now.
Would anyone be able to help? Thank you in advance for any help you could provide.

Well, I eventually found an answer to this and it seems to work. Here it is in case someone would have the same issue
http://support.apple.com/kb/HT1393?viewlocale=en_US

HT1918 My name is Paul Augsburger I have had several issues with my account and they are now fixed with one exception, I have two Apple ID accounts, and I would like to combine them. Please contact me at pra1949 (at) me (dot) com for further information.

Please contact me at pra1949 (at) me (dot) com for any further contact I don not monitor the suelefriends (at) gmail (dot) com email.
I have had several iisues with my Apple ID accounts and spent many hours at the APPLE store in Richmond Va. getting them fixed. The technician was wonderful, patient and very knowlegeable, however he was not able to complete the task and said I needed to contact Apple support for the final step. During the process of fixing things I ended up with two APPLE ID accounts. my main accout is suelefriends (at) gmail (dot) com and the second account is "pra1949 (at) me (dot) com" I have most of my apps tied to the main account with only a few to the pra1949 account. I also have $25 worth of credit on the pra1949 account. Because of the two accounts it still makes updating apps very confusing and very cumbersome. I would like to have the two accounts merged so I end up with one account with all the money and APPS tied to it, that way I only need one password to update. I hope this is possible.
Paul Augsburger
<E-mails Edited by Host>

These are user-to-user forums, you are not talking to Apple here and they don't monitor these forums - I've asked the hosts to remove yout account ids from your post.
In terms of combining accounts it's not currently possible to do so, nor to copy/transfer content from account to another.

Issue with GL account determination of House Bank

Hello everybody,
we have small hiccup with gl account determination for house bank while doing FBWE (bill of exchange) transaction.
I have configured the house bank and created a sub account for factoring and assigned values for G/L and Discount acct using FI12.
Even linking of these to g/l's has been done in FS00. We were expecting the g/l to be pickedup automatically, whenever the housebank and account id are given in transaction.
However, when we are doing FBWE transaction for COLLECTION, the posted document shows another g/l which i find as COLLECTION ACCOUNT in table T012K-WIKON(Subaccount for bill of exchange collection - House Bank Accounts), though i am sure that i didnt assign this account anywhere in FI12 ( i couldnt see a place to attach it).
Can anybody guide me, how the <b>Subaccount for bill of exchange gets attached to a house bank and Account ID</b>? or where i might have gone wrong?
Thanks in advance,
Regards,
Lakshmi Narayana.S

Thank you very much Dominik.
Indeed, entries are missing in OBYK for the account i was having trouble. Let me check with my functional guy to know what information needs to be maintained here.

Is any one else have issues with interactive PDF output from InDesign CC (2014)

I am currently trying to produce a document with a level of interactivity I have achieved many times before.
The interactivity is just a web style menu, show/hide the menu shows button set one, clicking on those shows a second set of buttons, and clicking in one of those goes to destination page and hides all menu buttons once more.
When output from ID CC 2014 the result is loads of missing buttons and no working menu.
Its not a corrupt ID file. I tried a brand new empty file, recreated basic structure with simple one state buttons and achieved similarly useless results.
If I back save using IDML and open in CS5, export from there, it works beautifully, so problem is not as many have been recently, to do with Acrobat browsers.
If I back save and open in InDesign CC (not 2014), export from there, it doesn't work, so problem is shared there!
Anybody any suggestions? Experienced similar and found a cure?
SOLVED BY A COLLEAGUE:
You can (no longer) use full stops/decimal points in button naming. Menu was hierarchically labelled as 1, (1.1, 1.2), (1.1.1, 1.1.2) etc.
Renamed 1_1, 1_1_2 etc and all functionality has returned. Why you could and now you can't, who knows!
Hope this helps you if you stumble across here with the same issue.

Thank you for reporting this.
I would consider this a bug in InDesign CC v9.x and v10.x and would report it:
Adobe - Feature Request/Bug Report Form
(Cannot test it right now.)
Uwe

Date Format Issue with Interactive Form

Hi, here is the scenario:
-We just upgraded to SP17 from SP15
-I'm using Livecycle Designer 8.0
When we were on SP15, this was not an issue. I was wondering if anyone encountered this problem and if so, if there is a workaround?
I create an interactive form to start a guided procedure process. Im passing the data from my desktop Interactive form to another callable object in GP to send an email with the PDF attached. This all works correclty.
My date/time fields are set to type DATE with a display pattern of YYYY-MM-DD. When I create the form in the GP administrator to my desktop and open the PDF, the date format is correct. However, when I submit the form to start the process, the incomming date fields to be mapped to my second Callable Object have change in format from "2009-02-18" to "Wed Feb 18 00:00:00 EST 2009".
This is true in the new form I receive via email, and also in NWA->monitoring->guided procedures when I check the instances. The input mapping is already set to the false formatting.
When I open the form from the second callable object with the incorrect date format (in designer), the date's display patterns are set to YYYY-MM-DD but are not being displayed as such.
New discovery....I tried to create a Business Logic callable object and format the date. I created a string input and date output and mapped them accordingly. When I perform a "TEST" from the design time and use the input "Wed Feb 18 00:00:00 EST 2009", the string is automatically converted to 18/02/2009 in the output, which is what I want to occur. The only problem is when I run the actual process, the same "Wed Feb 18 00:00:00 EST 2009" is being output instead of the 18/02/2009 in the TEST.
Anyone have any ideas?
Thanks.
Edited by: Warren Clements on Feb 26, 2009 2:20 AM

This test program might help...
import java.util.*;
import java.text.*;
public class ExpandYear
    public static void main(String[] args) throws ParseException
     SimpleDateFormat sdf_2dyear = new SimpleDateFormat("MM/dd/yy");
     SimpleDateFormat sdf_4dyear = new SimpleDateFormat("MM/dd/yyyy");
     String test1 = "3/21/00";
     System.out.println("test1: " + test1 + " to : " +
                  sdf_4dyear.format(sdf_2dyear.parse(test1)));
     String test2 = "4/9/99";
     System.out.println("test2: " + test2 + " to : " +
                  sdf_4dyear.format(sdf_2dyear.parse(test2)));

Issue with Interaction Account in Interaction center

Similar Messages

Maybe you are looking for