Issue with latest BlackBerry 10.3. 1.1565

After the successful upgrade of the latest software, my ringtones and notifications volume is extremely soft. I have went into settings and reset all the volume levels at max for ringtones and notifications.  Playing a song from the media is perfectly fine an d loud enough. I cannot hear the phone ringing, nor any notifications. Can someone please assist wityh this. I cannot continue like this because the phone will become assolutely useless to me.
please help

Major concern:- While opening E-mails with an PDF or DOC attachement, It shows junk characters in body part. This is not done..

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