Issue with transfering items from punch out

Hi All,
We are using a punch out for ordering shopping carts. It is working fine for all the users but not for one of the user. That user is able to open punch out site in her system and able to select the items in that punch out. But when she clicked on "checkout" button in that site, it is not transferring the items to the shopping cart. Rather it give internet explorer error" Page cannot be displayed". I believe, this is not a punch out or SRM issue. It should be an issue with the user's system settings.
But I am not sure where to check? Is it something that the cookies need to be enabled in user's system? Could you please help me with your suggestions?
Thanks,
SS

Hi,
You could perform a HTTP trace (using HTTP watch) and compare the OCI data in POST method for both users (the correct and incorrect ones).
Perhaps there is some additional/missing information being passed from catalog to SRM.
Kind regards,
Ricardo

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Hi,
I need your help in fixing an issue with punch out.
When we select more than one item in the punch out and when it is getting transferred to SRM shopping cart, we could see only one item in the shopping cart. We are facing this issue with only one punch out.
While trasnfering item(s) from this punch out, we are getting the message "Number of external bid is empty" in SLG1 log. I have checked the XML file sent by the punch out and there I could see all the items that has been selected. But once it gets transfered to SRM shopping cart, it is transfering only one item.
Not sure if this is a problem in SRM or punch out. If it is a problem in SRM then I hope it should occur with all the punch outs. But we are facing this issue with only one punch out.
I am trying to debug this process in SRM. For that I need to know the exact BADI or BAPI which is receiving the items from punch out. Could you please help me in that?
Also I would like to know, is there anything would happen after the XML file has been generated in punch out and before it has been received by OCI.
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Dean,
We have implemented that BADI. As I mentioned earlier, problem is occuring with only one punch out we are using. With other punch outs it is working fine. More over, when I tried to debug through this BADI I am getting a dump error:
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Issue with transfering items from punch out

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