Issue with Word 2010

Hi Team,
We are facing issue with Word 2010.
User has created a document in Word 2007 and they inserted a symbol °C in Times New Roman and Areal.
Please find below the text which has issue.
干燥温度：60℃
温度：95℃，
In the document, instead of ℃ it is showing blocks, when we open it in MS Word 2010. (Eg: 60℃, 95℃).
We have tried the following.
1.       If we select the square and click on any other font, it will change to °C with formatted font Cambria Math. We can have it by selecting any font.
2.       I have tried to copy the line and paste it to excel/WordPad/notepad
• Excel(2010) : It is displayed properly(°C) but the font was Times New Roman and Arial as the word document has Times New Roman and Arial respectively.
• Notepad: It is displayed properly(°C) but the font was Lucida Console
• WordPad: The symbol is not displayed correctly (Squares and vertical lines). It is having the same issue as we have with word document.
3.       I just selected the whole text and had Ctrl+space , then all the corrupted characters turned to original one (°C with formatted font Cambria Math) : we can use this as a work around.
4.       I have created a word document and I typed °C in that document with fonts Times New Roman ,Arial, SimSun and STKaiti and saved the document. When I opened the document I was able to see °C properly.
Kindly help.
Regards,
Sooraj

Hi Sooraj:
For checking the encoding of your documents, please follow below steps:
Rename your documents from xxxx.docx to xxxx.zip
The zip folder will contains basically folders: rels, docProps, word and one [Content_Types].xml
Browse to word, open document.xml file,
<?xml version="1.0" encoding="UTF-8" standalone="true"?>,
the first line will suggest the encoding type of the document.
Except checking the encoding difference, could you please do one more thing that is copying the font like
“Times New Roman” from a computer which display the symbol correctly to the computer which has issue, and please let me know the results, thank you.

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