Issue: workitem getting forwarded to all users sap inbox

hiiii sap gurus
i have created workflow for PO RELEASE using the sap Standard workflow given,
my problem is that the workitem is getting forwaded to all users. i have used custom Rule for agent determination and made the task as general task.
Is this problem because the task is general task. please respond as this porblem is in Prd .
Thanks ,
Pradeep

Hi Pradeep,
I guess when you are already using a rule to determine the agents then you should not make the task as a General task.
Change the task agent assignment to general forwarding not allowed. Then assign the rule to the task to determine the agents for the task.
Now if the correct agents are not determined by the Rule then the workflow would result into error but not go to other users.
You can check if the rule is working well using the Simulate button in PFAC.
Also mark the 'Terminate If Rule Resolution Without Result' flag to stop the workflow there is an error occurs.
Hope this helps¨!
Regards,
Saumya

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It seems the answer is here:
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I'll go through it and let you if successfully.
Thanks
Tunde
Tunde

Issue: workitem getting forwarded to all users sap inbox

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