Issues re-downloading a purchased album

I was getting doubles of songs on an album I bought from iTunes, so I deleted the album completely from my computer and iPhone so I could re-download it fresh.
Now, when I go to my Purchased section in my Account, it says that album is still there and downloaded, so I can't choose to download it again. I've tried going to the store and downloading it again, but it just takes me to my Purchased items.

Hi SophieH-K,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If you are still unable to access your purchase, report the issue here:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
Judy

Similar Messages

Can't download a purchased album in iTunes (Some Kind of Trouble)

Hello Community,
I'm not able to download a purchased album in the iTunes Store, on the album page there are some titles where it says that I have purchased it before, but i can't download those titles. An then there are some titles on wich only the price is mentioned. The weird thing is that on my iPhone I'm able to load the album out of the iCloud, but when I do this some titles are in the normal version of the album, and some others in the Deluxe Edition - album, wich looks really dumb, like in the picture below.
Hopefully someone of you unterstands my problem, an can help me.

Hi Kiesel10,
If you are having issues redownloading a previously purchased album or track, you may find the following article helpful:
Apple Support: Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Regards,
- Brenden

HT201272 How do I download previously purchased albums from iTunes when the album has either disappeared from my computer or the tunes are not playable? The album shows as purchased on the iTunes store, but not available to download to my authorized devi

How do I download previously purchased albums from iTunes when the album has either disappeared from my computer or the tunes are not playable? The albums show as purchased on the iTunes store, but not available to download to my authorized device. I also have albums that appear in my library, but are not able to be added to my iPod from my computer

When you download something from the iCloud, it is a brand new licensed copy. Your iCloud account just contains a notation that you have this app. It isn't storing an actual copy of the app from your Mac.

HT201272 Why can't I re download previous purchased albums can anyone help

Why can't I re download previous purchased albums can anyone help

Well, this is just perfect.
evoneer Belfast, Northern Ireland
This solved my questionRe: My old downloads are no longer accessible. How do I re-download the son
Oct 14, 2010 3:20 PM (in response to DrakeRaids)
If you didn't make a back-up of your music/movie purchases to restore from (as you are advised to do) then I'm sorry to say that the policy on lost purchases is that you have to pay to download them again:
"Products may only be downloaded once; after being downloaded, they cannot be replaced if lost for any reason. Once a Product is purchased or rented (as applicable) and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage" iTunes Store: Purchased content can be downloaded only once If you have an iPod that still has any of your purchases on it you'll find details in this article on how to transfer them to the computer: Copying iTunes Store purchases from your iPod or iPhone to a computer Purchased applications can be downloaded over again, see this article for details: How to redownload purchased applications from the App Store Failing this, you could try contacting iTunes Store Customer Service and you might be able to persuade them to sanction a second free download. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on this link it'll take you to the support/contact page: Customer Service - iTunes Store Support You might also want to check out these pages for future reference:
How to back up your media in iTunes
Back up your iTunes library by copying to an external hard drive
Mac Pro 2.26, Black MacBook, Mac OS X (10.6.1), 30GB iPod 5G, 80 GB iPod Classic, 2nd Generation iPod shuffle

TS1424 cannot download recently purchased album on iphone to itunes on computer. says to make sure connection to network is active and try again. don't know what to do from here!!!

I cannot download recently purchased album on iphone to itunes on computer. says to make sure connection to network is active and try again. don't know what to do from here!!!

Did you find a resolution as I'm having same problem?

HT203175 downloading a purchased album from itunes is stuck for 12 hours

I purchased an album on itunes store but downloading the album is stuck for 12 hours.
Once I tried to quit, removed itunes altogether then reinstalled it. However, the same album is stuck and has been downloading for the last 9 hours. What should I do?

Hi SophieH-K,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If you are still unable to access your purchase, report the issue here:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
Judy

HT201253 Iphone 5s not syncing music to phone with itunes 12.0.1.26 - also cannot download full purchased albums, only some tracks

The fun of new updates on my Windows 8.1 laptop and iphone 5S 64gb.
I noticed since my last sync that some tracks had magically been removed - so I wanted to full sync. This couldn't even be instigated unless I deleted all my music off of phone, now it just hangs when syncing - for hours. No updates on how many tracks out of how many tracks have been synced.
Also my purchased albums - I can see them on itunes as whole ones that are purchased, same on iphone.
I then go to iphone to download my purchased items via itunes app, and it only shows some songs. An example is Drake, Game etc. - seems to affect full albums I've bought that are "deluxe" editions.
All the normal/single edition albums seem fine.
Absolutely fantastic, can't get my music onto phone except some purchased items - and even then it doesn't show all my purchases.
Not sure if setting up family share affected things, but it can't even handle the simple tasks let alone downloading content from other users purchasers (which it detects fine ironically). New features but can't do anything that has previously been fine.
Flabbergasted, had one work iphone4s 16gb and 64gb personal previously - no problems with same laptop.
My alienware laptop is very high spec with SSD, so the fault does not lie here - apple related software or product.

It couldn't do over 50gb in one go, had to do two half syncs to get all music on - i think this is limitation of the itunes software - pretty shocking really.

HT3951 How do I download a purchased album that doesn't show in my library but is'downloaded' on itunes?

I have a purchased album that didn't download to my library, but is marked as downloaded on itunes purchases.
How do I reset the download?

Sometimes things have inconsistent labeling. Check your Recently Added playlist.

Cant download allready purchased albums from itunes.

ok so i cant listen or download albums or songs I've allready paid for. I mean I dont want to pay for them again bhecoss that would be a ripoff to charge twice for an album in three years

Hey hakkiboy,
If you have not already done so, the following article outlines the process of downloading previously purchased content:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks,
Matt M.

HT203433 cant download my purchased album on my device

Bought an album on my Mac through iTunes and I can't download the purchase on my device (iPhone 4s)

Welcome to the Apple Community.
What happens when you try.

ITunes did not download full purchased album

I downloaded a album but it didn't download all the songs.

Hey Bryer7794!
If you have purchased the whole album, then you will want to use the instructions in the article below to find your past purchases list then re-download the album from there:
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Take care, and thanks for visiting the Apple Support Communities.
-Braden

Recent Adobe Support Issue re: Download Only Purchase

On August 26, I advised online support that my Adobe Store purchase of CS2 does not appear in my order history, and thus cannot be downloaded. I provided my order number and serial number, and requested a link to download the software I had purchased. To date, I am still awaiting an operable link.
I was first told that the problem was being looked into. Days later, I was advised the link would be forthcoming, only to be told a week later (after another inquiry) I had to call phone support for this problem. On the phone, I was told the order number was invalid, though it came from the Adobe purchase receipt. I am still awaiting an answer as to why it is invalid. I was effectively told "we have no evidence you purchased this product, but because you have a valid serial number, I'll allow you to download it." I was then provided a ftp link, but was not given the username and password to access the site. I am still waiting ...
Obviously, this is very frustrating and illustrates a problem with purchasing only the download version of Adobe software. I hope no one else has this problem, but wanted to provide a heads up for those contemplating a download-only purchase.

> Strictly speaking, I thought you weren't allowed to copy discs.
Adobe's EULAs permit archival copies for backup purposes:
"2.6 Backup Copy. You may make a reasonable number of backup copies of the
Software, provided your backup copies are not installed or used for other
than archival purposes."
http://www.adobe.com/products/eulas/pdfs/Gen_WWCombined-CS3-20060817_1651.pdf
Regards
John Waller

When I download a purchased album from iTunes, why is that I do not get record label information/copyright information?

Hello all,
I have OCD, and all my music is Purchased from iTunes. I used to have all my albums correctly organized and catelogued, and they always had their respective record labels/copyright information.
I had to redownload some music, and they are coming without this tag. Does anyone know why?
I have already deleted/redownload the whole library many times and it looks random. On my iPhone for example, the same album from Amy Winehouse yesterday was download twice, one time it came with all the correct tags, the next time it did not.
WHY does this happen? Where are we downloding music from?
This really bothers me. My music looks like it is not original and honestly I´m getting tired of trying to redownload everything over and over. I know these tags can be added manually - BUT I paid, and iTunes isn´t cheap, so what the ****?
And I know many might think this is very stupid, but it is a tag, as any other tag. What if your next redownload came with no album art?

You're not OCD. If you were OCD you would be so concerned about order that you would have a proper backup of your library and you could instantly replace anything missing with the exact beautifully organized copy you had before from the tragic and devastating disappearance of the track from your computer. If you have to re-download from Apple because something went missing on your computer it means sloppy computer habits.
I don't have any iTunes Store purchases but when I saw one on a computer once I recall copyright being stated in the summary information.

Why can I not re-download a purchased album

I tried to download an album to my computer from the cloud and am not able to. Now the entire album is not showing in my purchased songs. Only 8 of 11 songs and I can't download them.
Thanks

I cannot find "Bingo Caller PRO" in the iTunes store to investigate it. Plain "Bingo Caller" is there in the PREVIEW page but the link to the Mac App Store resolves to the Mac App Store Main page.
The PRO version is found by Google at many unsafe download sites
That said, the new voice download must have been accomplished "In App" or from some other download site. The PLAIN Bingo Caller Preview page has this to contact support > http://www.thewallacebunch.com/bingo-caller
ÇÇÇ

Issues with downloading a preordered album.

I preordered an album and just got an email saying it's ready for download. However when I click "complete album" in iTunes it open the iTunes Store but nothing happens. I don't see any options for beginning download. Help?

Hey krb987,
I found this information about methods of downloading a pre-order (other than the link within the email):
Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
via: iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Have a great day,
Delgadoh

Issues re-downloading a purchased album

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