Issues with Quark Xpress Hang/Freeze when focus is shifted to anything else
I've been working on this issue since the 28th of Dec.
I've been in contact with Quark. They're still examining crash log.
I thought I'd share what is on my plate in hopes others might have had, and solved similar experience.
This message will be verbose in hope of giving the uber-guru answers to questions in advance of their being asked.
First portion will contain a log of actions taken and results there of.
Second will be the typical Quark Crash log I've been getting when the application is quit.
I will mention as well that I've received a clean bill of health from TechToolPro, DiskWarrior, etceteras, as well as Passed the tests from Apple Hardware Tests.
Let me know if I can provide any additional info
Log of Actions
Installation of new Quark, up to 6.5 only.
Completed at 5:27pm
Launching Quark under New User at 5:28
Launch successful.
Created one file. Saved file, selected finder, then text editor, the quark.
Quark still operating. added text, saved, and closed document.
selected finder, then text editor, the quark.
Quark still operating.
Manually quit quark from application menu at 5:33.
Application successfully "quit" without "crashing"
Repeating the procedure above at 5:34
Launched quark via double-click of previously saved file.
added text, saved, selected finder, then text editor, the quark.
Quark still operating.
selected finder, then text editor, the quark.
Quark still operating.
quit quark from cmd-tab cmd-q method causes "unexpected crash"
Ran several similar scenarios, with this as conclusion:
Launching quark from double click of application, creation of new document, saving, and quitting in ANY fashion allows safe quit
Launching Quark, opening from save/open dialog box an existing document, then quit with or without edit, using cmd-tab cmd-q allows safe quit
Double-clicking existing document to launch Quark, then closing document after edit and save or immediately, quark Unexp. Crash occurs with Cmd-Tab Cmd-Q every time.
Double-clicking existing documents to launch Quark, then closing document after edit and save, then create new document, with save and close, quark Unexp. Crash occurs with Cmd-Tab Cmd-Q every time.
Launching of Quark 6.50 under base user
Launching Quark, opening from save/open dialog box an existing document, then quit with or without edit, using cmd-tab cmd-q allows safe quit
Double-clicking existing document to launch Quark, then closing document after edit and save or immediately, quark Unexp. Crash occurs with Cmd-Tab Cmd-Q every time.
Double-clicking existing documents to launch Quark, then closing document after edit and save, then create new document, with save and close, quark Unexp. Crash occurs with Cmd-Tab Cmd-Q every time.
Launching Quark, creating file, saving, selected finder, then text editor, the quark.
Quark hangs/freezes until force-quit
it seems there are two issues at hand.
unexpected crashes occur with cmd-tab cmd-q in either Base or New user logins when quark launch was initiated by double-click of file from finder.
and
unexplained application hangs/freezes when under base user.
Quark Crash Log
Date/Time: 2008-01-03 19:08:44.597 -0500
OS Version: 10.4.11 (Build 8S165)
Report Version: 4
Command: QuarkXPress
Path: /Applications/QuarkTest/QuarkXPress 6.1/QuarkXPress/Contents/MacOS/QuarkXPress
Parent: WindowServer [102]
Version: QuarkXPress version 6.50 (6.50)
PID: 4127
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNINVALIDADDRESS (0x0001) at 0x170f086c
Thread 0 Crashed:
0 <<00000000>> 0x170f086c 0 + 386861164
1 com.quark.QuarkXPress 0x00554a18 _destroy_globalchain + 60
2 com.quark.QuarkXPress 0x0053f910 exit + 52
3 com.quark.QuarkXPress 0x00003f04 call_mod_initfuncs + 0
4 com.quark.QuarkXPress 0x00003d80 _code_start_ + 48
Thread 1:
0 libSystem.B.dylib 0x9000b348 machmsgtrap + 8
1 libSystem.B.dylib 0x9000b29c mach_msg + 60
2 com.unsanity.ape 0xc0001bf4 _apeagent + 296
3 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 2:
0 libSystem.B.dylib 0x90054388 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x90070be8 pthreadcond_timedwait_relativenp + 556
2 ...ple.CoreServices.CarbonCore 0x90bf73f4 TSWaitOnSemaphoreCommon + 176
3 ...ple.CoreServices.CarbonCore 0x90bff390 TimerThread + 60
4 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 3:
0 libSystem.B.dylib 0x900411f8 machwaituntil + 8
1 libSystem.B.dylib 0x90040fc4 nanosleep + 388
2 libSystem.B.dylib 0x90040df0 sleep + 144
3 <<00000000>> 0x26124604 0 + 638731780
4 <<00000000>> 0x2612d724 0 + 638768932
5 <<00000000>> 0x2612d334 0 + 638767924
6 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 4:
0 libSystem.B.dylib 0x90054388 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x900541e4 pthreadcondtimedwait + 676
2 <<00000000>> 0x26125f90 0 + 638738320
3 <<00000000>> 0x26126134 0 + 638738740
4 <<00000000>> 0x25caa6bc 0 + 634037948
5 <<00000000>> 0x26251480 0 + 639964288
6 <<00000000>> 0x2612d724 0 + 638768932
7 <<00000000>> 0x2612d334 0 + 638767924
8 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 5:
0 libSystem.B.dylib 0x90054388 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x900541e4 pthreadcondtimedwait + 676
2 <<00000000>> 0x26125f90 0 + 638738320
3 <<00000000>> 0x26126134 0 + 638738740
4 <<00000000>> 0x25caa6bc 0 + 634037948
5 <<00000000>> 0x26251480 0 + 639964288
6 <<00000000>> 0x2612d724 0 + 638768932
7 <<00000000>> 0x2612d334 0 + 638767924
8 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 6:
0 libSystem.B.dylib 0x90054388 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x900541e4 pthreadcondtimedwait + 676
2 <<00000000>> 0x26125f90 0 + 638738320
3 <<00000000>> 0x26126134 0 + 638738740
4 <<00000000>> 0x25caa6bc 0 + 634037948
5 <<00000000>> 0x26251480 0 + 639964288
6 <<00000000>> 0x2612d724 0 + 638768932
7 <<00000000>> 0x2612d334 0 + 638767924
8 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 7:
0 libSystem.B.dylib 0x900411f8 machwaituntil + 8
1 libSystem.B.dylib 0x90040fc4 nanosleep + 388
2 libSystem.B.dylib 0x90040df0 sleep + 144
3 <<00000000>> 0x2625157c 0 + 639964540
4 <<00000000>> 0x2612d724 0 + 638768932
5 <<00000000>> 0x2612d334 0 + 638767924
6 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000170f086c srr1: 0x100000004000f030 vrsave: 0x0000000000000000
cr: 0x44800204 xer: 0x0000000000000000 lr: 0x00000000005549cc ctr: 0x00000000170f086c
r0: 0x0000000000554a18 r1: 0x00000000bffffac0 r2: 0x00000000007e2d70 r3: 0x00000000170f086c
r4: 0xffffffffffffffff r5: 0x00000000000003e8 r6: 0xffffffffffffffff r7: 0x0000000000000000
r8: 0x0000000000000001 r9: 0x00000000a0001fac r10: 0x0000000002285a00 r11: 0x0000000024800202
r12: 0x00000000170f086c r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x0000000000000000
r20: 0x0000000000000000 r21: 0x0000000000000000 r22: 0x0000000000000000 r23: 0x0000000000000000
r24: 0x0000000000000000 r25: 0x0000000000000000 r26: 0x00000000bffffc44 r27: 0x000000000000000c
r28: 0x0000000000000002 r29: 0x00000000bffffc54 r30: 0x000000000053f8f8 r31: 0x00000000007e49f0
Binary Images Description:
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0x9313f000 - 0x931a5fff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x931d6000 - 0x93225fff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x93253000 - 0x93270fff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x93282000 - 0x9328ffff com.apple.CommonPanels 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x93298000 - 0x935a6fff com.apple.HIToolbox 1.4.10 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x936f6000 - 0x93702fff com.apple.opengl 1.4.7 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x9377b000 - 0x9377bfff com.apple.Cocoa 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x9377d000 - 0x93db0fff com.apple.AppKit 6.4.9 (824.44) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x9413d000 - 0x941affff com.apple.CoreData 91 (92.1) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x941e8000 - 0x942adfff com.apple.audio.toolbox.AudioToolbox 1.4.7 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x94300000 - 0x94300fff com.apple.audio.units.AudioUnit 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x94302000 - 0x944c2fff com.apple.QuartzCore 1.4.12 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x9450c000 - 0x94549fff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
0x94551000 - 0x945a1fff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x945aa000 - 0x945c4fff com.apple.CoreVideo 1.4.2 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x945d5000 - 0x945f6fff libmx.A.dylib /usr/lib/libmx.A.dylib
0x94799000 - 0x947a8fff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x947b0000 - 0x947bcfff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x94802000 - 0x9481afff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94821000 - 0x94b48fff com.apple.QuickTime 7.3.1 /System/Library/Frameworks/QuickTime.framework/QuickTime
0x94c2e000 - 0x94c9ffff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x95075000 - 0x95092fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x974b5000 - 0x974d4fff com.apple.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x97cda000 - 0x97ce7fff com.apple.agl 2.5.6 (AGL-2.5.6) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x97de2000 - 0x97e04fff com.apple.AppleVAFramework 2.4.32 /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x98f34000 - 0x98fdefff com.apple.applescript 1.10.7 /System/Library/PrivateFrameworks/AppleScript.framework/Versions/A/AppleScript
0x9917c000 - 0x99d6afff com.apple.QuickTimeComponents.component 7.3.1 /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
0x99fcd000 - 0x99fd1fff com.apple.QuickTimeH264.component 7.3.1 /System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH264
0x9a26d000 - 0x9a33bfff com.apple.QuickTimeMPEG4.component 7.3.1 /System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeMPEG 4
0x9ac70000 - 0x9ac8efff com.apple.OpenTransport 2.0 /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
0xc0000000 - 0xc000ffff com.unsanity.ape 2.0.3 /Library/Frameworks/ApplicationEnhancer.framework/Versions/A/ApplicationEnhance r
Model: PowerMac11,2, BootROM 5.2.7f1, 2 processors, PowerPC G5 (1.1), 2 GHz, 2.5 GB
Graphics: NVIDIA GeForce 6600, GeForce 6600, PCI, 256 MB
Memory Module: DIMM0/J6700, 256 MB, DDR2 SDRAM, PC2-4200U-444
Memory Module: DIMM1/J6800, 256 MB, DDR2 SDRAM, PC2-4200U-444
Memory Module: DIMM2/J6900, 1 GB, DDR2 SDRAM, PC2-4200U-444
Memory Module: DIMM3/J7000, 1 GB, DDR2 SDRAM, PC2-4200U-444
Network Service: Built-in Ethernet 1, Ethernet, en0
PCI Card: GeForce 6600, Display, SLOT-1
PCI Card: bcom5714, network, GIGE
PCI Card: bcom5714, network, GIGE
Serial ATA Device: WDC WD1600JS-41MVB1, 149.05 GB
Parallel ATA Device: HL-DT-ST DVD-RW GWA-4165B
USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
USB Device: CTE-440-U V4.0-3, WACOM, Up to 1.5 Mb/sec, 100 mA
USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA
USB Device: Hub, Up to 12 Mb/sec, 500 mA
USB Device: USB Printer, EPSON, Up to 12 Mb/sec, 500 mA
USB Device: AK5370, AKM, Up to 12 Mb/sec, 500 mA
FireWire Device: External HD, Iomega, Up to 800 Mb/sec
FireWire Device: unknown_device, unknown_value, Up to 400 Mb/sec
nodel9999 wrote:
Should I buy an enclosure for my HD and see if I can get it going externally? Would that be the best way to see if it is the drive and not the cable? An enclosure is cheaper than buying a new SATA cable, so I'm hoping that's where I can start.
Yes. See if the HDD will boot the MBP via a USB connection. You should probably have an external HDD for backups or a possible replacement of your boot drive.
Ciao.
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