Issues with RoboHelp HTML Help and IE7

I attempted to create a basic (one-topic) HTML Help file
using RoboHelp X5 (5.0.2 update), with the topic tied to the TOC,
index, and search navigation tools. I attempted to open the CHM on
a PC running Windows XP / IE7, but it displayed the "page cannot be
displayed" error.
I tried to open the CHM file on another PC running Windows
2000 / IE6, and it worked like a charm.
Apparently, there is something about IE7 (or Windows XP, but
I doubt it) that breaks RoboHelp HTML Help files. Does anyone have
any information about this issue? Thanks!
- Greg

Welcome to the forum.
The problem contrary to your belief originated under Windows
XP.
Click
here for an explanation and the options.

Similar Messages

Issues with writing html coding and how safari interprets it

Hi,
I have been having a frustrating 24 hours with my basically brand new iMac.
I have just started a course in web design and just doing a basic html unit. When I put the following in Textedit it comes up very strangely.
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html;charset=utf-8" /> <title> Shifty Sam’s Saleyard</title>
</head>
<body bgcolor="blue">
<h1 align = "center">
<font color = "red" face = "verdana, arial">Shifty Sam's Saleyard</font>
</h1>
</body> </html>
The h1 isnt centered, isn't in the correct font and comes up as green!
I have tried using other text editors like the Notepad App in the App Store and Textwrangler with the same result. Then I thought I would try a different browser and downloaded Firefox with the same result.
The frustrating this is that if I type out this html in Notepad on my Windows machine and open in IE it works perfectly.
I just did an experiment and emailed the html doc to my windows machine and tried to open in Notepad and it came up very strangely.
I have looked at other posts and changed around preferences in TextEdit.
I hope someone can help - this is really doing my head in that I can't even do the most simple task on my brand new computer!
Thanks

Because i do
Seriously, I've programmed all my adult life working in Unix until I switched to OS X. I've been through the complete range of editors starting with ed to vi to emacs with a bit of teco thrown in.
When I switched over to OS X I tried using TextEdit, trying to stay with all the native Apple tools and just found it to limiting for programming.
While I was able to get it to be a plain editor and not throw in things I didn;t want in my files or change things in the files behind my back it never had the 'right feel' or the power I was looking for.
I think if you're doing text TextEdit is fine but for programming tasks it's to limited. And why would you not want to use the best tool (or at least a better tool) for the job if it will make the job easier?
No, for the user doing some programming and system work (looking at plist files and such) TextWrangler is the way to go. Good power and expandability but fairly easy to use for a new or casual user.
regards

Is there an issue with Safari in Iphones and Ipads where it does not recognize option disabled="disabled" tag properly?

Greetings everybody,
I have run into a peculiar problem with the Safari browser on mobile platforms (IPad, IPod, IPhone) which I hope I can find a solution for in this community.
I just launched a new website where I sell products with certain variations, for example please view this link: http://www.finerribbon.com/aegean-single-face-satin-ribbon.html
On this particular product, the product variants are supposed to work in such a way where:
If you select the value "1/8" from the "Choose Ribbon Width" field
THEN
The only options active and available to choose from in the "Choose Roll Size" field should be: 500 Yds, 20 Yds & Sample Swatch
Now, if we browse to the above link in Safari using a desktop or a laptop, there are no problems at all, but if we browse to the above link using an IPhone or an Ipad, then we have a problem where all the options are available regardless of the values chosen, basically the above functonality does not work.
I was told that there an issue with Safari in Iphones and Ipads where it does not recognize option disabled="disabled" tag properly, is this true? Can anyone advise me if there is a solution to this problem? I would sincerely apperciate it.
Thank you very much for your time and help!

Hi...
I have run into a peculiar problem with the Safari browser on mobile platforms (IPad, IPod, IPhone) which I hope I can find a solution for in this community.
Now, if we browse to the above link in Safari using a desktop or a laptop, there are no problems at all, but if we browse to the above link using an IPhone or an Ipad, then we have a problem
At the top of this window you'll see the following:
Apple Support Communities > Mac OS & System Software > Safari > Discussions
This the Safari forum for the Mac OS X.
Better that you post your topic here > Developer Forums: Apple Support Communities
I do see on my iPad what you are rreferring to. But you shoudl get the feedback you need in the developer forum.

Files needed to be present to use HTML help and Web help

For using RoboHelp for word generated .hlp files, we kept
.hlp and .cnt files in the production environment for the users.
Now, we are planning to migrate to Robohelp for HTML help and
gradually to WebHelp.
In that case what are the files that are required to be
present in the production environment?

With HTML Help all you need to ship are the CHM files. That
is because these are compiled files that contain all the essential
ingredients to see and use the help. The only exception to this
rule is if you are using a glossary or browse sequences. In this
instance you'll need to ensure all your users have the
HHACTIVEX.DLL file installed on their PC. If they don't they won't
be able to see them. You cab get the install routine for your
application to install and register this file.
With regards to Webhelp, you'll need to publise all the files
generated by the compile. Part of the compile process is setting up
the location of the published files (e.g. Intranet, FTP). You don't
have to worry about what to publish. As long as you have your
location correctly defined all the files are copied there.

HTML Help and Vista

I created a .chm file from RoboHelp HTML Help that
works/displays fine on Windows XP Pro OS. The same file will not
display correctly on Vista. The wrapper and TOC are fine, but the
actual HTML pages do not display (receive a "The address is not
valid" error).
Is anyone else having this problem? I assumed since they are
just HTML pages they would display on any OS.
Thanks for your input!!!

Hi AnnieTechWriter and welcome to our community
Are you running the .CHM off a network drive in Vista? If so,
I would think the same rules apply there as with other versions of
Windows.
Click
here to read more about that.
Assuming you aren't, have you tried right clicking the .CHM
and looking at the properties? Maybe it's treating it like XP does
when you download one from the web. If you do that, you normally
have to right-click and look at the properties and click a button
labeled "Unblock".
Cheers... Rick

Lenovo G560 - Issue with won't boot and black screen after HDD upgrade

Lenovo G560 - Issue with won't boot and black screen after HDD upgrade.
What happen: My laptop was working fine, no blue screen issue, no funny business at all. I bought a new SSD Intel 120 GB and thought it would be a good idea to replace the HDD. I shutdown and disconnected the power adapter, waited a couple of minutes and removed the battery. I opened up the back case and replaced the HDD. And put all the screws back and put the battery back in.
Problem: The very first time I turned the power on, nothing happens besides a black screen. I pressed the dvd drive it works and opens up and closes. I waited for about 30 mins and still has blac screen. When I mean black screen, no bios menu, no logo, just a black screen with the fan sound on.
I have tried these:
1. Unplugged everything - battery, adapter, and pressed the power on button for about 60 seconds, nothing, the laptop turns on with the LED display on for both on and battery LED's. But nothing but black screen, no sound of windows loading just the fan and black screen.
2. I tried putting back my old 2.5" and nothing but black screen.
Thoughts and suggestions?
Solved!
Go to Solution.

Hi Autoexit173,
Welcome to Lenovo Community!
As per the query we understood that you are facing issue with system not booting in your Lenovo G560 laptop.
As you have mentioned that the system not booting, please try to remove the RAM and turn on the system and check if you can hear any beep sound. Also try to clean the RAM slots and check for the issue.
Click here for the steps to remove the RAM and refer page number 40.
Hope this helps. Do post back if issue persists!
Best regards,
Ashwin.S
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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
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Sync issues with iPhone 6 Plus and iTunes

I'm having issues with syncing my iPhone and iTunes.
I am running: Mavericks 10.9.3 | iTunes 11.4 | iOS 8.0.2
Every time I try to sync my iPhone 6 Plus with iTunes, the sync process gets stuck on step 5 of 5 (waiting for changes to be applied). The longest this has occurred for is 2hrs. After this time I have stopped the sync and ejected my iPhone.
I had another issue with my phone when playing music. When going to play music, I was given the error message saying that the song could not be found. I connected my iPhone to iTunes and went to the tab in summery page, 'on this iPhone'. I found the song and could see that next to the song was a small what looked like dotted grey circle. After Googling this, I found a video saying that if i was to remove all my music and then add it again, this should fix the problem with this song. I did this and this was when the issue occurred again.
I unticked the option to remove all music but the sync did not finish. So I cancelled the sync, ejected my iPhone and tried again. This time, the summery page of my iPhone said there was no music on my iPhone and the 'on this iPhone' tab, this all so said there was no music however, my music was still on my iPhone including the song that would not play. All played ok.
I have read lots in the Apple forums about lost of difference reason this may be happening. Things like bugs in iOS 8, app updates being transferred during the sync process, the latest iTunes version has bugs and even a dodgy USB cable could cause it. My iPod running iOS 5 syncs all ok but I get this problem as well on my iPad Air.
I all so had this issue with my old iPhone 4S. The problem occurred when running iOS 7 and 8 on the 4S. When I had it on the 4S, I did a restore of the 4S 4 times and thought I had found the issue down too a dodgy app. However, now that it has happened on my new iPhone and still not using that app, could this be an issue with my Mac/iTunes?
I am in contact with Apple Care, but this is such a long process.
So if anybody could please offer any advice on this or steps to try to maybe solve the issue, it would be really helpful. Or if anybody is experiencing the same problem, it would be good to know its not just my devices and Mac producing this sync problem.
I will update my post with any information provided by Apple Care as and when I get it.
Thanks for reading and thanks for your time.
Mark.

Hi,
Just wanted to updated my original post and give some more information on this issue that I'm having with my iOS devices running iOS 8.0.2 and iTunes 11.4.
Firstly I just want to updated my details about what version of Mavericks I'm running. I'm running 10.9.5 - I put the wrong version down in my original post.
So over the last week, I have had a few phone calls with Apple Care an am dealing with a senior technical advisor about this issue.
I have been given some instructions that I am currently working through to see if it solves the sync issue with iTunes and my iOS devices.
The Apple Care advisor has pointed out that a iTunes version issue with music that I have ripped to iTunes and the current iTunes version could be what is causing the problem. For example, every song that I have purchased from iTunes since having an account, I was told are all exactly the same the same when it comes down the to data/information about that track/album that iTunes stores with the music but when it comes to music that I have added to iTunes myself from a CD, this was added and encoded with the version of iTunes that was running at the time of adding the music. So going through all the music that I added to iTunes over the last 10 years, you can imaging that there was lots of mixed version of iTunes linked to lots of different music.
At the moment, I'm having to go through all my music and find any that I have added and create a new ACC version of that music and delete the old version. However, due to the amount of music that I have, this is going to take a long time. When I was on the phone to the Apple Care advisor, we did several albums as a test and they all synced over to my iPhone. This may just have been luck though at that time.
Now, I'm not saying that this will solve the problem that I have with the sync issue but I am going to try it and see how I get on. The only down side to this fix as far as I can see at the moment, is that when it's all done, I think I will have to fully restore all my iOS devices to get music on to them.
I will of course updated this topic when I have got through all my music and tried to sync my iOS devices.
Thank you all for your comments.

USB 2.0 issue with sleep mode--help!

hey there,
so i've searched this forum's board and found that it seems quite a few people have had issues with USB 2.0 and sleep mode on the mac. most of what i read, however, comes from people not being able to put the computer to sleep once new USB 2.0 cards or devices are installed. that is not the problemm I seem to be having, but is this:
I recently purchased a Belkin USB 2.0 PCI card, and installed it on my MAC G4 tower. It seemed to work ok for a little while, but then i noticed that AFTER i put the computer to sleep, when it 'awakens' from slumber, it no longer reads the USB devices. if the device was plugged in prior to sleep mode, it sometimes reads ok. but if I try and plug in a new USB device, such as an iPod or flash drive, no dice. it doesn't mount on the Mac.
I called Belkin tech support, and they were very helpful, but told me that the macs have had issues powering the USB PCI card once the computer is in sleep mode. they even directed me to an apple support page that has downloads that seem to address this, but they're for 10.0-10.0.4. I don't want to download that onto my mac (10.3.9) cuz im worried it might screw something up on my OS.
I would LOVE a download link for a software updater for this if someone knows where it is, otherwise, I may have to return this thing to Belkin and go with a more mac-friendly brand. so im open to that possibility, too.
any help would be GREATLY appreciated!!
cheers,
the quid pro
Power Mac G4 Mac OS X (10.3.9) Dual 1Ghz, 1.5 GB SDRAM

I would either complain to Belkin for a fix if there is one or return the card and try a different one. You should not have the problem, but Belkin USB hubs and cards appear to have more problems like yours than other manufacturers' products.
You might try Sonnet's Tango FW400/USB 2.0 multi-card, for example, or Firewire Direct's 6-port FW800/USB 2.0 card.
You may also want to check this page for some user reports on related products.

I have been having issues with not receiving texts and voicemails daily, for a few months now. If I turn the phone completely off, when I turn it back on the messages will flood in from hours before. I can't be continually turning off my phone in case som

I have been having issues with not receiving texts and voicemails daily, for a few months now. If I turn the phone completely off, when I turn it back on the messages will flood in from hours before. I can't be continually turning off my phone in case someone left me a message. How do I resolve this issue?

Wifi: my Cell phone will remember 10 wifi connections. So delete any you don't use often and your home wifi and try to enter home wifi again.
if it still won't connect to home wifi, call your internet provider for help. You may need a newer router or different settings Or upgraded service. Your phone seeks the best connection and will refuse lesser connections.
last resort. Backup the phone. Do a full reset, then restore as new with the backup.
if still not fixed, go back to apple and insist on repair or replacement.
HOWEVER. voicemail is not a wifi issue, it's a carrier function, which is why the SIM card is a suspect.

HT1349 Has anyone had issues with the iphone 4s and facebook.

Has anyone had issues with the iphone 4s and facebook. I have downloaded the app and sometimes it will let me log in and then it will log me out and not let me back in. I have deleted and downloaded it several times and nothing is working. HELP!

@razmee: rather unhelpful.
@tata - we're having the same trouble, and the only solution we've found doesn't fix it.
1) uninstall
2) login on PC/MAC and change password
3) reboot iphone
4) install facebook app, reboot again
5) login from iphone.
No joy.
Safari works, but not for the apps.
Of course, it's Facebook that has to fix this.

Converted WinHelp to HTML Help and context-sensitive topics aren't working.

Converted WinHelp to HTML Help and context-sensitive topics
aren't working. Anyone run across this?

I am a developer and we have big project that needs to be
converted from winhelp to HTML help. I received only the .CHM help
file from the help auther. I added the HTMLhelp.lib file and
HTMLhelp.h file in to my project. I tried to change atleast one
page of the dialog. I added on helpinfo function htmlhelp function
call and hard coded the .chm file path and for the right click I as
well did the same thing. But I am getting "No Help topic is
associated with this item" upon F1 key and crash after the right
click with wincore.cpp error.
The code is as below.
BOOL CCnvCfgGenNRecPage::OnHelpInfo(HELPINFO* pHelpInfo)
// TODO: Add your message handler code here and/or call
default
if (pHelpInfo->iContextType == HELPINFO_WINDOW)
int nCtrlId = pHelpInfo->iCtrlId;
DWORD dwContextId = pHelpInfo->dwContextId;
//THE NEW HTMLFUNCTION CALL
::HtmlHelp((HWND)pHelpInfo->hItemHandle,
"D:\\vista_setup\\Patmob\\PatMob.chm",
HH_TP_HELP_WM_HELP,
(DWORD)&IDARRAY(nCtrlId, dwContextId)) ;
THE OLD CODE
::WinHelp ((HWND)pHelpInfo->hItemHandle,
AfxGetApp()->m_pszHelpFilePath,
HELP_WM_HELP,
// HELP_WM_HELP flag brings up pop-up help and expects an
array
// of DWORD pairs of the control ID and the context help ID
(DWORD)&IDARRAY(nCtrlId, dwContextId));
return TRUE;
DO I NEED ANY OTHER FILE? Should I checked out the dialog h
file and .hm file which compling the html related code?
Regards,
Kreena

My wife has issues with her AOL email and was told to contact Apple about a virus scan. Has anyone else had a similar issue?

My wife has issues with her AOL email and a tech rep told her to contact Apple for a virus scan. Has anyone else had a problem like this?

You forgot to describe the 'issues' but there are no viruses that affect Apple OS X.
You may find this User Tip on Viruses, Trojan Detection and Removal, as well as general Internet Security and Privacy, useful:
https://discussions.apple.com/docs/DOC-2435
The User Tip (which you are welcome to print out and retain for future reference) seeks to offer some guidance on the main security threats and how to avoid them
Bear in mind that from April to December 2011 there were only 58 attempted security threats to the Mac - a mere fraction compared to Windows malware:
http://www.f-secure.com/weblog/archives/00002300.html
(I have ClamXav set to scan incoming emails, but nothing else.)

Issues with Adobe PSE 12 and Premier Elements 12 plus DiskWarrior 4.4

Since upgrading to the final version of OS X 10.10 Yoesemite I have issues with Adobe PSE 12 and Premier Elements 12 plus DiskWarrior 4.4. I don't recall their being any issues while I went through the Beta testing process. The Adobe products (PSE and PE) give me a configuration message "error 16" and it tells me to uninstall and reinstall. I have done this a few times/ It seems to go through the whole install process until the startup where it crashes. I downloaded PSE 11 and at least it starts up but I haven't used it to do anything. Also DiskWarrior 4.4 does not load up from the hard drive anymore (error message) and when I boot it up from disk is doesn't give me the option of correcting permission when repairing files and folders.
At lease all of otheother software including Photoshop Lightroom 5.6 seem to be working.
Very sad

Barbara,
Yes, I accessed the "updates" menu from the Help pull-down menu. I also accessed the updates using the Mac Terminal application with results shown in my original post. Regardless of whether I used the Help menu or the Mac Terminal app, the AAM tool still responded with:
Update Failed
   Updates could not be applied
   The error log file may help you in identifying the problem. The, try updating again. If the problems persist, contact customer support for further assistance.
The error log file read as follows:
   Photoshop Camera Raw 8.5
   There was an error installing this update. Please quit and try again later. Error Code: U44M1I210
   Looking at the the output of the Mac Terminal app, it shows:
   ... hdiutil: attach failed - no mountable file systems
   Is this relevant?
Regarding your follow-up message pointing to:
Update 12.1 installation errors | Photoshop Elements, Premiere Elements,
the files referenced in this link are present, are correctly named, and they are in the correct locations, so it would appear that these issues are not related to the ACR 8.5 update problem
Thanks

Compatibility issues with Final Cut Express and Final Cut Pro

I'm getting ready to edit a project and I was wondering if there are any compatibility issues with Final Cut Express and Final Cut Pro. I've never used Express put I assume I would be able to make cuts, simple effects and titles. Is this correct.
If I transfer project files from one platform to the other will i run into any issues?
Thanks for all and any help.

{quote:title=cuttingedge wrote:}
If I transfer project files from one platform to the other will i run into any issues?
{quote}
Although they operate in a similar fashion that are not fully compatible. You can open a FCE project in FCP, but once you've edited it in FCP you can't go back to FCE.

Issue with JMS inbound Adapter and Asynchronous BPEL

Hi Gurus,
I am facing the below issue with JMS inbound Adapter and Asynchronous BPEL .
I have 2 JMS Queues one inbound and one outbound . The Composite has multiple BPEL Components around 4 on an average and i have 4 composites similar to that .
Totally 4 Composites * 4 BPEL Components = 16 Services
Propoesd Solution :
I have used MessageSelector in the JMS Adapter for selecting the incoming message. The BPEL gets invoked if the message selector is true and proceses the Message and writes the response to the other Queue.
Initially i had no problems but intermittantly the BPEL processes are getting invoked but they are not processing the data ( Bpel process is supposed to invoke an external service and get the response in a sync call) and each BPEL processe instance is in running state for ever . This remains even if i restart the servers .
The message gets read by the JMS Adapter , BPEL instace gets created but it wont proceed futher and remains in the runnign state for ever.
If i redeploy the Composite then messages get processed but the issue creeps up again ( i tried to checl the logs but ino cluea about the issue .
Getting frustrated day by day tried the bpel.config.transaction, increased the JMS Adapter threads , inreased the worker threads but all in vein..
please let me know if any one has faced similar issue .
Anticipating a quick response from the gurus.
Lakshmi.

We are also facing this issue in 11.1.1.5.
Breifly the issue is : The BPEL process which polls an inbound JMSAdater ( consume_message) either stays in running state forever ( whatever we do) or go to the recovery queue. It doesnt recover even if i try to recover it. This happens intermittently. Redeploying the application / restarting servers sometime solve the issue but as know we cant do that on prod systems .
Can some one look into this on priority and help us giving a solution/workaround.

Issues with RoboHelp HTML Help and IE7

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