Issues with Simple Lists in service requests

Question

We are using Service Manager 2012 and have run into a problem with simple lists within the service requests we created.  We believe the issues started after we upgraded to Service Manager SP1 and Silverlight 5.1.  What happens is you can select
one of the options in the simple list, but if you decide to change back to the original option, the system won't allow it.  In the case where there might be three options in the simple list (i.e. New, Change, Delete), you can select each one once, but
if we try to change it back to any of the other options the system won't allow it.  We tested all of this before going live and everything was working, but just before we went live SP1 came out and so we elected to upgrade to it first.  We then needed
to upgrade to Silverlight SP1 to work with Service Manager SP1.  We retested all of our service requests again just before going live, but didn't think we needed to go through every simple list so we didn't retest this.  Since then the simple lists
are problematic.  Has anyone else experienced this and if so is there a fix that will correct this issue?

Answer 1

Yes!
We submitted a business impact statement back in February and after pushing them on a weekly basis, we finally received word that we will be receiving a hot fix next week.  Until we actually receive the hot fix and confirm that it works, I will wait
to post another update on this.
With that said, they came up with a temporary workaround about 2-3 weeks ago.  This is the message regarding the temporary fix that we received from the engineer that has been working on the issue:
After doing code review I identified the regression was introduced in the binaries that are included as part of this Silverlight XAP file:
RequestOfferingSilverlightModule.xap. As we discussed on the phone going back to the pre SP1 version means you will lose any enhancements/fixes that were introduced in SP1. Looking at the Change history for this module I only see two changes
that were introduced in SP1 and those changes are as follows:
The text field control only shows the first three lines.
Hierarchical support for List Items in Portal
To confirm my findings I replaced this XAP file with a pre SP1 version and I couldn’t repro the issue in my lab. I also confirmed implementing this module I lose the
above fixes that were introduced in Sp1.
To implement the workaround, please follow the below steps:
Connect to the Web Content Server,  locate the following directory:
C:\inetpub\wwwroot\System Center Service Manager Portal\ContentHost\Clientbin
Rename the following file RequestOfferingSilverlightModule.xap
to RequestOfferingSilverlightModule.xap.org
Copy the attached file RequestOfferingSilverlightModule.xap to the folder:
C:\inetpub\wwwroot\System Center Service Manager Portal\ContentHost\Clientbin
Restart IIS by issuing the following command at the command prompt:
iisreset
Clear the client side cache and see if you can reproduce the issue.
Once confirmed the issue doesn’t reproduce, please proceed with testing all scenarios that make use of the Self Service Portal.
If you don't have the pre SP1 version of the file I'm sure you can get it from Microsoft.  We are not using hierarchical lists so the temporary fix is currently working for us without any issues.